"A few of the bars and food options were great. At most the food and drinks were extremely disappointing. Checking in was absolutely terrible, converti ... " More
On the beach
A stay at this Zona Hotelera property places you within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach. Oasis Arena and San Miguelito are also within half a mile (1 km).
All-inclusive
This all-inclusive property features a casino, a full-service spa, and 13 restaurants. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. Bring the family and enjoy the free kid's club, playground, and arcade/game room.
Jan 8, 2024 by Carlos Cepeda
Dear Joseph,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.
Aug 1, 2023 by Carlos Cepeda
Dear Nicole,Let us thank you in advance for taking the time to write about your experience at our hotel. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. Rest assured that we will forward your comments to the corresponding areas to correct the inconveniences you encountered and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Carlos Cepeda.
Dec 15, 2022 by Ricardo de la Paz
Dear Spencer,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had during your recent stay, please be assured that we have forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Kind regards, Ricardo de la Paz.
Jun 22, 2022 by Ricardo de la Paz.
Dear Nicole, We would like to thank you for sharing your comments with us and with all the team. We are sorry that our activities and entertainment did not exceed your expectations. Rest assured that we will take your comments into account, so we can enforce and improve the service, as your comfort and satisfaction are really important to us. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Ricardo de la Paz.
Aug 18, 2021 by Ricardo de la Paz.
Dear Huésped, Thank you very much for sharing your comments about your stay at our hotel by this means. We are glad to know that you enjoyed the good service provided by our staff. On the other hand, we sincerely apologize for the waiting time at the restaurants and bars, we are working to make our service more efficient so in this way our waiting time can be reduced, we appreciate you sharing your experience with us, rest assured that we will take your comments into account so that these kinds of situations are not repeated. We sincerely hope that this is not the last visit you pay us and we are at your service to make your next stay a memorable one. Cordially,
May 28, 2021 by Guest Service
Dear Guest, Thank you for your preference, it was an honor having you as a guest. We would be honored to welcome you again on your next vacation. Best Regards
Mar 3, 2020 by Ricardo de la Paz, Hotel Manager.
Dear Lisa, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Best regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Entertainment
Not included
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive like a complimentary children's club and an outdoor pool. There are 13 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.
Available in some public areas: Free WiFi
Free self parking
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.