"Stayed in the Pyramid. Overall decent experience considering The price. Food could use some improvement. Some staff was rude. Other than that, I enjo ... " More

By a verified traveler on Wed 18 Jul 2018

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Hotel Description

4-star beachfront property near Delfines Beach

On the beach

A stay at this Zona Hotelera property places you within half a mile (1 km) of Maya Cancun Museum and 2 miles (3 km) of El Rey Ruins. Ballenas Beach and Marlin Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and a playground, and in-room childcare is an added bonus.

Free WiFi, iPod docks

The 232 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include iPod docks, 24-hour room service, and coffee/tea makers.

The Pyramid Lagoon View, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$251 per night

The Pyramid Ocean View, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Pyramid at Grand Oasis - All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Pyramid at Grand Oasis - All Inclusive

Everyone (20) Students (1)
3 out of 5
Me and my wife stayed here for a week and based on our other experiences in Cancun, this experience was nothing to write home about. Restaurant staff were not friendly, not many activities and the price you pay for what you get, it’s not worth the money. I would not stay at this resort again! I will Say the most helpful person during our stay was Mary and she was the tour/excursion representative in the front lobby.

Posted by , from North Carolina on Aug 12, 2018

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Comment from Hotel Management

Sep 6, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Preston, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

3 out of 5

Good for what I paid

Stayed in the Pyramid. Overall decent experience considering The price. Food could use some improvement. Some staff was rude. Other than that, I enjoyed my time there.

Posted by , from chicago on Jul 18, 2018

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Comment from Hotel Management

Jul 26, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Josh, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

5 out of 5

Great experience

From the begining to the end the staff was always there to help us. Love the food, the pools, and the shows. We did not wanted to come back.

Posted by , from New Jersey on Jun 26, 2018

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Comment from Hotel Management

Jul 3, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Felix, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5 out of 5
This was our first trip to Cancun, and I can't say enough about our stay at the Pyramid at the Grand Oasis. From check in to check out it was fabulous. When we arrived at the hotel, we went directly to check-in, and in less then 5 minutes we had our room key and off we were. We had been upgraded to an oceanview room and can't say enough about it. The room was clean with all the amenities promised. The one and ONLY negative was that our refrigerator did not work and even after contacting management 3 times it was never fixed. After dropping our luggage off in the room we were off to explore the resort. The pool area was clean with enough poolside chairs for everyone. The beach (and I'm not a beach person) was beautiful. White sand and turquoise water.....not something we have in NJ. There was a lot of seaweed but that didn't stop us from enjoying ourselves. Again, enough lounge chairs for everyone. The staff was very friendly and helpful, most speaking English. As for the food: very good and plentiful. The drinks: VERY good. The show at the Red Circus was great. Esdras- our waiter was fabulous and added entertainment to our meal aside from the show. Angel and Gabriel at Careyes were excellent as well. I will definitely recommend the Pyramid at the Grand Oasis and would definitely stay there again!! Thank you for a great vacation!!

Posted by , from New Jersey on May 14, 2018

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Comment from Hotel Management

May 16, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Wetz, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

2 out of 5

Nice pool and beach, hotel not so much

Pros: The beach was the best part of the hotel.
Cons: Quality of food, and hours of when bars/restaurants will be open. Always have to reference a guide which isn't 100% accurate.
Stayed for 6 nights recently, and while the hotel itself is beautiful inside and out, especially the lobby area, the fact that all the rooms are facing into it makes for a very stressful stay. If you are trying to take a midday nap, or even thinking you'll be able to sleep in a quiet room at 3am, you can forget about it. There is people screaming at all hours of the night in the large common lobby and it echos into every room. The rooms themselves are small, we had 2 double beds that were pushed side by side and very little room to maneuver around the room. The cleaning staff can stop by anytime from 8am to 8pm, good luck trying to find out when, and when you want to just exchange towels, it is always a hassle to chase someone down. The restaurants we visited were ok at best (but keep in mind we did not visit the 3 that require a reservation). Even the other restaurants usually had a wait and can only fit so many people. Most of the staff gave off a vibe as they did not want to be there, making us feel uncomfortable at times for asking questions. The pool itself is nice, with plenty of room to spread your things out, but for so many people that are staying at the hotel a few additional outside bars would be nice as you feel you are waiting for a drink at a nightclub with how long it can take. The beach was the best part of the hotel, as you have plenty of room to not feel crowded in, and the water is crystal clear and a sight to see. Not for families.

Posted by on Apr 27, 2018

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Comment from Hotel Management

Jun 12, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Jean, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,

2 out of 5
Food was not good and the restaurants were all more than a hour wait it was ridiculous

Posted by on Feb 13, 2018

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Comment from Hotel Management

Feb 19, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Guest, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the food is limited, we offer several specialist restaurants like Italian, Sushi, Mexican, snacks as well as a buffet which aim to cater to all tastes. We reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the near future. Kind regards,

5 out of 5

Nice hotel

Excellent facilities great experience On beach great restaurants and shows Lots to do

Posted by on Dec 20, 2017

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Comment from Hotel Management

Jan 3, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities and the variety of restaurants since we work really hard to make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards,

5 out of 5

Resort with beautiful beach.

Our stay was unforgettable. We enjoyed the accommodations, the food and the nightly entertainment. The daytime activities were nice too, especially the Zumba.

Posted by , from Northern CA on Oct 8, 2017

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Comment from Hotel Management

Oct 13, 2017 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities and the variety of restaurants since we work really hard to make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards,

2 out of 5

Nice outside. But the inside is old and in poor

The interior was in poor repair. The room smelled old and the locks didn't work properly. The air conditioner only works sometimes. And my toilet would not flush tissue.

Posted by , from Texas on Aug 29, 2017

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Comment from Hotel Management

Sep 22, 2017 by Ricardo de la Paz, Hotel Manager.

Dear Nick, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,

5 out of 5

Beautiful hotel and amazing beach

My stay was delightful. Overall a wonderful experience.

Posted by , from New York on Jul 29, 2017

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Comment from Hotel Management

Aug 18, 2017 by Ricardo de la Paz, Hotel Manager.

Dear June, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

About the The Pyramid at Grand Oasis - All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to 9-hole golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Golf included
  • Golf - number of holes 9
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

The Pyramid at Grand Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. Enjoy a summer holiday at The Pyramid at Grand Oasis - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 20 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and an outdoor tennis court. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 232 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 20 bars or lounges
  • 2 coffee shops
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.8 km / 10.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Pyramid at Grand Oasis - All Inclusive offers 232 air-conditioned accommodations with iPod docking stations and free minibar items. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Maria Bonita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Tun-Kul - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Vip Lounge Bar - This fine-dining restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Makitaco: Mex-Japanese - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner.

Villa Paola: Tapas & Wine - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court. In addition to an outdoor pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golf lessons on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 2
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges a non-refundable deposit of USD 30 per stay to be paid in cash for guests under 25 years old from February 1 - April 30, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Hotel Names

  • Pyramid Grand Oasis All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive
  • Pyramid Grand Oasis Cancun
  • Pyramid Grand Oasis
  • The Pyramid at Grand Oasis All Inclusive
  • Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property
  • Pyramid Oasis Inclusive inclu

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Promotions

Grand Oasis Runaway Program
Guests staying in a Pyramid room category can enjoy facilities at ALL Grand Oasis resorts without charge. Guests can experience a collection of resorts and access to over 50 restaurants, 50 bars, activities, and pools.


Full details at check-in. Transportation between properties is not included. Certain restrictions and guidelines apply.