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"Everything was as it was presented in our package. The staff treat you like a VIP and we’re friendly and helpful! The door was amazing and easy acces ... " More

By a verified traveler on Sat 29 Feb 2020

Standard Room, 1 Child eats and stays free.

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$208* Per night/room Jun 29 - Jun 30

The Pyramid Ocean View, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Junior Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sian Kaan Master Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunset View, 1 Child eats and stays free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Ocean Front.

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Pyramid at Grand Oasis - All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Pyramid at Grand Oasis - All Inclusive

Everyone (22) Couples (3) Students (1) Family (3)
5 out of 5

Posted by on Mar 4, 2020

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5 out of 5
Everything was as it was presented in our package. The staff treat you like a VIP and we’re friendly and helpful! The door was amazing and easy access. Thanks for making our first trip to Cancun amazing.

Posted by , from Salt Lake City Utah on Feb 29, 2020

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Comment from Hotel Management

Mar 3, 2020 by Ricardo de la Paz, Hotel Manager.

Dear Lisa, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Best regards

3 out of 5
Some of the worst buffet food, poor selection (way set 3 trays with cooked onions, long lines to enter and to get any Steak in the afternoon or omelette in the morning Hard to get food in the middle of the day and the better restaurants closed down early ,

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Ricardo de la Paz, Hotel Manager.

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

4 out of 5

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 16, 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

2 out of 5
The location as amazing and staff really polite and friendly. The pool area and beach front was beautiful and relaxing, could not ask for a better scene. I book a master suite through travelocity, but the room given was a junior suite. When asking the switch to the proper room at check in the hotel said that they were basically the same, floor layout is actually different, and would not give me the master suite. My reason for picking this hotel over a few others that I liked was the jacuzzi tub and very disappointing that this was not a hot water jacuzzi. I had plans to relax in the evenings and watch the sunset, but way too cold to get in. Also there was a leak in the ceiling outside of our door since we arrived. The fix the hotel used was to put a towel on the ground. The second morning my wife slipped and almost fell opening our door b/c water came under the door and filled the hallway. Over all beautiful scenery, but disappointing that I paid for this hotel and not another.

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 21, 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,

4 out of 5
I have been to the Grand oasis 5 times and every time they change restaurants Reservations and no reservations. At the steakhouse it’s a seating list. Now they have menus. Then the activists at the resort are not announced to the guest Like the fiesta dinner at the pool We found it by accident. And had to ask if we need tickets or reservations. They should give a list of activities when you check in for the week. NOT HAPPY WITH THAT.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 19, 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

3 out of 5
Adults only area, however some days no servers. Food and drinks are very limited even with black band. Staff friendly

Posted by on Jun 4, 2019

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5 out of 5
Pros.. service was great... choose black bracelet. Cons.. too many spring breakers

Posted by on Apr 19, 2019

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Comment from Hotel Management

May 15, 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

3 out of 5
Me and my wife stayed here for a week and based on our other experiences in Cancun, this experience was nothing to write home about. Restaurant staff were not friendly, not many activities and the price you pay for what you get, it’s not worth the money. I would not stay at this resort again! I will Say the most helpful person during our stay was Mary and she was the tour/excursion representative in the front lobby.

Posted by , from North Carolina on Aug 12, 2018

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Comment from Hotel Management

Sep 6, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Preston, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

3 out of 5

Good for what I paid

Stayed in the Pyramid. Overall decent experience considering The price. Food could use some improvement. Some staff was rude. Other than that, I enjoyed my time there.

Posted by , from chicago on Jul 18, 2018

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Comment from Hotel Management

Jul 26, 2018 by Ricardo de la Paz, Hotel Manager.

Dear Josh, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.