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4.1 out of 5

"All in all it was an okay stay, it is safe. It’s not loud but not quiet either. They have a few stores in the hotel or you can walk/taxi down to the h ... " More

By a verified traveler on Fri 24 Jun 2022

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Hotel Description

4.5-star beachfront aparthotel near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar aparthotel places you within 3 miles (5 km) of Playa del Carmen Main Beach and Mamitas Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Mahi Golf Course is within 2 miles (3 km).


A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this smoke-free aparthotel. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Boasting comforts like premium bedding and down comforters, the 350 apartments also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include free minibar items, balconies, and ceiling fans.

Premium Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Premium Room (Promo)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Quetzal All Inclusive ratings based on 46 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Quetzal All Inclusive

Everyone (24) Couples (6) Family (16)
3 out of 5
All in all it was an okay stay, it is safe. It’s not loud but not quiet either. They have a few stores in the hotel or you can walk/taxi down to the hotel zone for more options. If you go a little further you will find 5th ave (Quinta Avenida) where people sell food, souvenirs, etc. The food was okay, buffet style for breakfast, lunch, dinner a good variety. For a 5-6 night stay with 2 rooms they let me choose 2 “specialty dinner” options which is more of a fancy restaurant type style. I chose Italian it was good but wish they had more sauces. The other one I chose was Japanese which was teppanyaki style, it was very good. I didn’t spend too much time at the resort we had tours we did during the day. The pool is nice. One swim up bar that is in a different pool for adults only. There is also a kiddy pool. It was very hot and humid everywhere including the room, I wish the AC got cooler. There were mosquitoes so bring bug spray. Saw monkeys and other animals around the hotel as it is set up like a jungle. The animals do not bother you. Serving staff and bartenders were all very nice however reception, concierge, and hosting staff seemed snarky. You can drink anywhere in the hotel yet they told my dad he wouldn’t be allowed to take his drink out of the buffet. I went to dinner, left for about 5 minutes, tried to use the restroom at the buffet & was told I couldn’t use the restroom there. They tell you you can’t do things just for their pleasure, all other staff didn’t mind.

Posted by on Jun 24, 2022

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2 out of 5
First of all…the room, while oceanfront, was uncomfortably warm the entire trip. Even after frequent, daily calls, I was told a variety of excuses: a/c just repaired and be patient, give the system time to start working, “welcome to Playa del Carmen…it’s hotter here!” Our room was consistently 77-78 degrees…my candy melted in the room! Even though there is a control in the room, the worker told me it didn’t control anything. The restaurants were OK, but was told we could only order one main entree, even though I am “all inclusive.” The workers were on their cell phones a lot and not attentive to guests. Plus, if you weren’t of Hispanic descent, you got treat a little different. For instance, I was made to go back to my room to get a face mask, but when I returned, there was a Hispanic family that got sat without masks. When I mentioned it to the staff, they then went to the family and asked them to get masks. I called one night for extra beers on three separate occasions and never got them! Mini bar minimally stocked. Had to get our own water from machines. I get being “green”, but we’ve been to at least 10 other resorts in Mexico and they all seemed to be doing “green” things, but we’re very attentive and welcoming and the properties were customer oriented and put customers wants and needs first. Would never stay at this Iberostar again…too many better options for the price!! Iberostar had 6 days to make our stay right and never seemed to care. Go to Paradisus!

Posted by , from ELK GROVE on Jun 19, 2022

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4 out of 5
We have been to Quetzal quite a few times and I feel the property is going downhill! The rooms weren't as clean as we were used to in the past. The air-conditioned was not working properly. I had to call them twice...still very hot! The food was okay...Best Restaurant was "The Mediterranean," very good! Will we be back? I don't know!

Posted by on Mar 11, 2022

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5 out of 5
This property is small enough to walk easily front to back. It is very open air and beautiful. The staff are wonderful and always eager to help. The ocean area is kept meticulously clean. The food can be repetitive and get boring after eight days but you have to please many. The shows were very professional and always had a time for the children to be involved. The jungle feel is awesome, monkeys howling over your head and peacocks everywhere. One annoying problem, and it's not the hotel's fault, is people saving seats on the beach and being gone three or four hours. We were approached three times about taking other's spots and we did not. There are signs saying saving huts is not allowed but nobody cares. We were ocean front for the last four days and the sun huts in front of those rooms were less crowded so it was less stressful. We are from Michigan and felt it was a good practice to tip but we only saw one other person tip anyone in the eight days we were there. It's a shame because I'm sure their wages are pretty miniscule. The hotel gift shop had some pretty awesome deals while we were there and our daughter got lots of nice souvenirs for her kids. When there was rain, there was entertainment in the lobby bar to enjoy. We booked with Travelocity and had no problems whatsoever. The shuttle service even contacted us before we left to ensure us we were covered for transportation. We had three meals at the specialty restaurants and they were all awesome.

Posted by on Feb 12, 2022

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5 out of 5
Great beach, great service, good food. We saw monkeys, peacocks and other wild animals. The magic show and fire show was very entertaining. The staff was attentive. They are very Covid conscious and made us feel very safe.

Posted by on Jan 11, 2022

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5 out of 5
We loved our entire stay at the Quetzal. The New Year's Eve Buffet dinner was exceptional and top-notch! We would definitely plan another New Year's trip, just for this alone! The only thing that was a little disappointing for us was the Sports Bar. It is very small and limited. I would think it could be expanded to include a few grab-n-go food options, and it would also be nice to have a few more t.v's.

Posted by on Jan 5, 2022

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3 out of 5

Posted by on Jul 29, 2021

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2 out of 5
Let me start off by saying they have the WORST customer service. The staff was NOT friendly at all. Very straight forward, did not engage with us at all. The room has OK. Was not the cleanest, there were little bugs looked like small ants all over the room. The shower water was very hot and would just go cold out of nowhere. The sink water was either scorching hot or hot. They all evening shows, I wish they a little more modern and catered to all ages.

Posted by on Jul 24, 2021

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2 out of 5
Run away from this place nothing works food is horrible we have to change rooms twice A/C Not working Power outlet not working the beds are extremely hard very uncomfortable beds the food from the buffet horrible the food from the restaurant horrible The pool atmosphere and entertainment was non-existing I ask for Cuban mojitos horrible they put water in the mojitos I will never stay in on other Iberostar ever in my live

Posted by on Jul 9, 2021

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5 out of 5
The rooms are clean but a little outdated otherwise the facility is amazing. The staff was outstanding in all areas including the restaurants, pool, entertainment, and of course the front desk. The grounds are extremely well kept. We enjoyed seeing all the animals in a natural habitat.

Posted by on Jun 16, 2021

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All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

  • Aerobics

Not included

  • Scuba-diving excursions
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Quetzal All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Quetzal All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and a steam room. Self parking and valet parking are free. This 4.5-star Playa del Carmen aparthotel is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Scuba diving on site
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Quetzal All Inclusive All-inclusive property
  • Iberostar Quetzal Inclusive i
  • Iberostar Quetzal Inclusive
  • Iberostar Quetzal All Inclusive Aparthotel
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal All Inclusive Aparthotel Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.