For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Where do I start ? The resort it’s amazing.. our first time here, and we will definitely be back .. so beautiful and clean , and the jungle it’s so mu
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3.5-star beachfront property near Playa del Carmen Main Beach
On the beach
Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 miles (3 km).
All-inclusive
A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
Free WiFi, balconies
Boasting comforts like premium bedding and down comforters, the 350 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include free minibar items, balconies, and room service.
Iberostar Quetzal All Inclusive ratings based on 36 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Iberostar Quetzal All Inclusive
Everyone (23)Couples (1)Family (5)
4 out of 5
Very friendly and helpful staff
Great natural setting with animals to see
Good location in Playacar
Posted by a verified traveler on Jan 24, 2020
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5 out of 5
Posted by a verified traveler on Aug 9, 2019
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3 out of 5
1. We had no control over temperature in hotel and room. Room was never cold. 2. Only able to make 3 reservations in the restaurant on a 7 night stay. 3. Goodof the staff in food services only spoke spanish so communication was an issue.
Posted by a verified traveler on Jul 7, 2019
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2 out of 5
It is very unfortunate that the hard work of the many workers in this resort, waiters, waitresses, bar tenders, cleaning ladies, staff, etc, is ruined by the ineptitude of the reception desk, and the reception staff. Long waits for check in, no AC in the reception at 100F degrees, no early check in (check in at 3pm only, sorry for your luck if you arrive early after your long flight), no explanation whatsoever of the facility and or schedule of activities, no availability for any dinner reservation on their 5 restaurants for days, but very well interested on telling you about the sales person that will try to sell you the Iberostar resort membership, very interested on telling you about all of the additional charges for the day, etc. And to top it off, when someone so nice to had found my cell phone lost in the Chichen Itza park, and wanted to drop it off for me, the wonderful and gracious reception desk ladies Jessica and Blanca (July 4th, at 8pm) could not hold my phone while I was only 5 minutes away from pick it up???? Seriously??? Apparently there is a policy of the hotel that "reception will never hold guest valuables" at their desk. Well, it is too bad that such a great policy has ruined my stay at your resort. Again, the hard workers at that place do NOT deserve the crappy service of the reception whatsoever. NEVER AGAIN, AND NEVER WILL RECOMMEND THIS PLACE TO ANYONE EVER.
Posted by a verified traveler on Jul 6, 2019
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2 out of 5
The property is poorly laid out. There are not handicap accessible rooms. The staff does not hold true to their promises and statements.
The food is terrible. Upon checking in, they failed to mention that each room is only allowed 3 reservations for “fine dining” per 7 days. So, the 4 other days are left for the same buffet, which is not great. The servers and bartenders are the best part of the resort, they are prompt and friendly.
The excursions are poorly represented, and even misrepresented just to sell. There is no nightlife, aside from shows that are only about an hour long. So, after the show you are left to fend for yourself! The room service was pure disappointment, as it is present to be a top notch amenity. And, there are very little activities for teenagers to participate in.
Overall, would not recommend, especially if you are traveling with elderly or disabled individuals. Aside from spending time with family, this was not a great reservation and the worst resort I have ever stayed at.
Posted by Drew, from USA on Jun 30, 2019
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5 out of 5
Beautiful property location was perfect staff was great very attentive to guests needs I loved my stayed at Iberostar quetzal
Posted by a verified traveler on Jun 24, 2019
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5 out of 5
We were extremely satisfied with this hotel. The employees were so gracious and amazing! The grounds were being tended to daily, our room was kept tidy the pool was exquisite, only a few steps from the beautiful will keep beach. So thankful to have taken this trip!
Posted by Sharman on Jun 23, 2019
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4 out of 5
Posted by a verified traveler on Jun 19, 2019
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4 out of 5
Posted by a verified traveler on May 10, 2019
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1 out of 5
I did NOT like the staff and we left the first day.
We were quoted a price over the phone for a friend that decided to join us after our initial reservation and told we had to add her when we arrived and checked in. When we went to check in the price they quoted was more than doubled.
Long story short, we’ve traveled all over the world and we’ve been to Mexico too many times to count and this was by far the worst experience we’ve had. They were beyond disrespectful and had horrible customer service.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Meals, snacks, and beverages included
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Snorkeling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Kids' club
Supervised activities for children between 4 and 12 years old
Not included
Scuba-diving excursions
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Kayaking included
Sailing included
Windsurfing included
Aerobics classes/lessons included
Taxes included
Gratuities included
Additional gratuities accepted
Airport transfers not included
Fitness facilities included
Tennis included
Food and beverage restrictions apply
Volleyball included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Spa/beauty facilities and services not included
Offsite tours not included
All non-motorized water sports included
Snorkeling included
Property Features
Iberostar Quetzal All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Quetzal All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 3 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Private balcony
Stocked minibar (free)
In-room dining (limited hours)
Flat-screen television
Satellite channels
Luxury bedding
Down blanket
Shower
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Room service (during limited hours) is available.
Nearby Activities
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Golfing nearby
Snorkeling nearby
Scuba diving on site
Tennis lessons on site
Kayaking on site
Windsurfing on site
Yoga classes/instruction on site
Spa Services
Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 3
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Debit cards
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 25.35
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
