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4.1 out of 5

"The public areas were newly renovated and very nice. The room was adequate, just expected better from an all inclusive resort. Roof in the buffet lea ... " More

By a verified traveler on Sat 24 Dec 2022

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Hotel Description

4.5-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Mahi Golf Course is within 2 miles (3 km).

All-inclusive

Free water park access, 5 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Double Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Last Available Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Tucan All inclusive ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Tucan All inclusive

Everyone (8) Couples (4) Family (12)
4 out of 5
The public areas were newly renovated and very nice. The room was adequate, just expected better from an all inclusive resort. Roof in the buffet leaked.

Posted by on Dec 24, 2022

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5 out of 5
This was our first stay at an Iberostar and we thought it was awesome and will definitely chose them again. Staff was friendly, food was great. We have no real negatives about it. We were supposed to be pool side room. We were right there but couldn’t see the pool from our room, then again there weren’t really any except a couple rooms that could see it and not seeing it wasn’t a big deal. We enjoyed our stay very much. Mark.

Posted by on Oct 31, 2022

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2 out of 5

Posted by on Sep 29, 2022

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5 out of 5
Great staff great food

Posted by on Sep 3, 2022

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4 out of 5
Great place to stay. Service is superb. I won’t got back until they lift the mask wearing for their employees. Even outside the waiters and gardeners are required to wear masks. Stop muzzling your employees. CDC SAYS MASKS DO NOT WORK.

Posted by on Apr 13, 2022

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Comment from Hotel Management

Apr 14, 2022 by Quality Manager

Thank you for choosing our Resort on your recent vacation. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all. It is important to mention that the use of facemasks by all employees who work in the hospitality industry among others, is obligatory and mandated by the Mexican Government, and Health Institutions, to ensure safe and good health to all guests and employees. We regret this meant such an inconvenience for you. We hope to see you again very soon. Kind regards,

4 out of 5
Room had a bit of mold in the closet, giving room a musty smell. Had to wash all clothes that had been in closet when I returned home, smelled musty.

Posted by , from TWIN FALLS on Feb 15, 2022

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5 out of 5

Posted by , from El Paso on Dec 30, 2021

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2 out of 5

Posted by on Nov 8, 2021

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4 out of 5
Pros:Lobby and hotel are nice.Employees are so helpful.Access to transportation so easy. Beach is immacualte.Cons:No american TV channels. Buffet food just ok. Not able to get pool table reservations, even though no one using it. Had a more pricey beach access room, yet the room was very basic. Wish shower had door so more than one person could use bathroom at once.

Posted by on Nov 8, 2021

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5 out of 5
Nice

Posted by on Sep 22, 2021

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Tucan All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Iberostar Tucan All inclusive for summer fun including 4 outdoor swimming pools, a complimentary water park, and a complimentary children's club. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a steam room. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Nearby Activities

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Tucan
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan All inclusive All-inclusive property

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.