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Iberostar Waves Tucán - All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Balcony view
1 bedroom, free minibar, in-room safe, desk
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪8 min drive‬
  • Xcaret Eco Theme Park
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, Accessible

1 bedroom, free minibar, in-room safe, desk

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.2 out of 10
Very good
(121 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

1 bedroom, free minibar, in-room safe, desk

Last room available

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

1 bedroom, free minibar, in-room safe, desk

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

7.6 out of 10
Good
(5 reviews)
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

1 bedroom, free minibar, in-room safe, desk

Last room available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Premium

1 bedroom, free minibar, in-room safe, desk

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Premium

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium

1 bedroom, free minibar, in-room safe, desk

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 King Bed

View all photos for Double Room Premium

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Single Room Premium with Beach View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Single Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Pool View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior

1 bedroom, free minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Quadruple Room Premium with Beach View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior with Sea View

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium with Garden View

  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

  • Xplor Theme Park - 6 min drive - 3.1 miles
  • Quinta Avenida - 7 min drive - 2.0 miles
  • Playa del Carmen Maritime Terminal - 7 min drive - 2.0 miles
  • Playa del Carmen Main Beach - 8 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 11 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

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  • Spa
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

How close is Iberostar Waves Tucán - All Inclusive to the airport?

Iberostar Waves Tucán - All Inclusive is 20.9 mi (269-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Iberostar Waves Tucán - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Waves Tucán - All Inclusive.

How close is Iberostar Waves Tucán - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Iberostar Waves Tucán - All Inclusive offer free breakfast?

Iberostar Waves Tucán - All Inclusive does not offer free breakfast.

Is there a casino at Iberostar Waves Tucán - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (7-min drive) is nearby.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Iberostar Waves Tucán - All Inclusive?

This property offers free self parking.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Iberostar Waves Tucán - All Inclusive features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Iberostar Waves Tucán - All Inclusive have a restaurant?

Iberostar Waves Tucán - All Inclusive is home to Bonsai, which features Japanese cuisine.

Does Iberostar Waves Tucán - All Inclusive have a spa?

This property has a spa, which features mani/pedis, hydrotherapy, and body wraps.

How close is Iberostar Waves Tucán - All Inclusive to downtown Playa del Carmen?

Iberostar Waves Tucán - All Inclusive is 2.2 mi away from Playa del Carmen.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1008 reviews
Rating 8 - Good. 264 out of 1008 reviews
Rating 6 - Okay. 88 out of 1008 reviews
Rating 4 - Poor. 53 out of 1008 reviews
Rating 2 - Terrible. 46 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole family had a great time, staff, food and cleanliness was great.
Stayed 9 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive was amazing. Didn’t have to worry about nothing
Stayed 4 nights in Mar 2025

10/10 Excellent

Agnieszka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parties or loud music after 10 pm, safe for children, great food options
Stayed 7 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Stayed 5 nights in Mar 2025

8/10 Good

Valerie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sewage smell from behind our room and walking path
Stayed 5 nights in Feb 2025

6/10 Okay

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are a bit aged, grounds of a rain forest!
Stayed 4 nights in Mar 2025

8/10 Good

Andrea, Waxahachie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with our room when we first arrived. It was old and dark and so humid even with the air on that the sheets were wet. We upgraded, for a price of course, and the new room was 100 times better and made our stay enjoyable. We are mom, daughter and 2 year old twins. We always felt safe and the girls enjoyed the kids pool and slides. The staff was awesome and is what really made the trip for us. Food was ok, the beach is beautiful but there was a lot of seaweed which we expected. Pool is very big and clean with a lot of loungers available. It’s cool to see the peacocks, monkeys and other animals at the resort.
Stayed 4 nights in Mar 2025

10/10 Excellent

albert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view and food are terrific.
Stayed 4 nights in Mar 2025

8/10 Good

Gurpreet

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jessica Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort on a beautiful beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court. Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.
Stayed 7 nights in Feb 2025

8/10 Good

Yael, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew M

Liked: Cleanliness, staff & service, property conditions & facilities
Walking the different trails to the pool area
Stayed 7 nights in Feb 2025

8/10 Good

Liora

Traveled with group
Liked: Cleanliness, amenities
I like the jungle park
Stayed 8 nights in Feb 2025

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand. For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade. Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have. In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things. Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them. We had to walk around the entire resort to get to the pool for the wheelchair access route. The path to access the beach is beautiful but uneven and slippery There was no drink service on the beach or at the pool. Entertainment was okay nothing special. Shower was awful. Went back and forth from hot to cold.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Krystal Patricia Phyllis

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a five star resort, but a five star value. We have stayed at Iberostar properties more than 10 times and they never disappoint. Very good food,.good drinks, great service, friendly atmosphere and at this property an amazing landscape. Plus the best beach anywhere. We will return. One caveat. BD Experience, our shutt service from the airport to the resort had no record of our reservation. Staff claimed this was a recurring issue with Expedia. We waited 45 minutes for them to sort this. Not tragic, but a nuisance.
Stayed 5 nights in Jan 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite resort ! I have been here twice already and definitely will be back again . I enjoyed beautiful sandy beach , the ocean , wonderful walking area with beautiful plants and trees ; as well interesting animals that live peacefully on the property. We also enjoyed many food options every day in the buffet . My favorite were different pastries every day ! Iberostar is the best !
Stayed 6 nights in Dec 2024

8/10 Good

Dawn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, you get a mix of jungle and beach. The beach is amazing and great for swimming - the jungle provided tons of different animals to look at. The food is decent at the restaurants and “ok” at the buffet. 5 of the 14 of us got very ill. I don’t necessarily blame the resort because this sort of thing can be expected with buffets and I heard lots of people coughing at the buffet. Norovirus cases are extremely high right now, so that could be the case. Our friends did also get sick at this resort last year. The rooms are dated, but clean. I don’t know if we would return just based off the amount of illness everyone endured.
Stayed 7 nights in Jan 2025

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and beach is lovely. It would not be a place I could stay when it is very hot outside due to the open-air buffet areas. The food was fresh and clean. As a vegetarian, I found that the offerings were not marked well enough for me to be sure I could eat a specific dish. There is a lot of cross contamination possible and happens due to the self-serve nature of a buffet. My suggestion would be to have a specific area where vegetarian items are offered. That would prevent the cross-contamination and make it easier for a strict vegetarian to understand what they can eat.
Stayed 14 nights in Dec 2024