Enter dates to see availability

4.5 out of 5

"Great pool, beautiful beach, great staff, good food and wonderful resort! We just went for a short family vacation and had a great time. We will defi ... " More

By a verified traveler on Mon 30 Jul 2018

Hotel Description

3.5-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 miles (3 km).

All-inclusive

This smoke-free property features 5 restaurants, 4 outdoor pools, and a fitness center. Bring the family and enjoy the free kid's club, children's pool, and arcade/game room. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, balconies

The 350 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and balconies. Room service, ceiling fans, and hair dryers are also available.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$237 per night

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room (Star Prestige)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Superior Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Oceanfront , Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iberostar Tucan All inclusive ratings based on 26 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Tucan All inclusive

Everyone (14) Couples (1) Family (3)
3 out of 5

Posted by on Jun 12, 2019

Was this review helpful to you?
4 out of 5
Pool was really nice though the sea weed is up all along the coast. They took good care of us.

Posted by on May 17, 2019

Was this review helpful to you?
4 out of 5
Everything was fine specially the workers they are very flexible,friendly and hard workers,,, I’m very thankful to the awesome bartenders and waiters they are incredible thank you

Posted by on May 9, 2019

Was this review helpful to you?
4 out of 5
Stayed during peak Easter week (late April) and the hotel was fully booked out. For the price, this is a good all inclusive. Food was great - kids loved all the options at the buffet restaurants, snack and pool side restaurants. We went to the Japanese and Italian (book in advance on arrival) and enjoyed both. We upgraded on arrival to get a room closer to the pool and chose the bottom unit. Our room was damp throughout, but it was very humid and so it took us a few days to realize that this was not normal. Staff moved us as soon as another room was available. I think we were just unlucky as the hotel was so full - our second room was great on the middle floor in unit 12. Being integrated with the jungle animals set it aside from a usual hotel and the grounds were lovely. As at April 2019, the seaweed was not a problem (they cleaned beach daily). Water was blue and clear for our stay. Activities were loved by all the family.

Posted by on Apr 21, 2019

Was this review helpful to you?
5 out of 5
We loved our stay! Everyone was so friendly and hardworking. They keep this hotel immaculate, we loved feeling like we were staying in the middle of paradise with the monkeys, peacocks, and other animals you see walking around the property. The pool was spacious and never felt crowded. Really enjoyed the poolside bar and beachside bar. Never a problem finding a chair by the pool or beach. Entertainment was wonderful as well! We will certainly be staying with I iberostar again in the future!

Posted by , from Pea Ridge, AR on Mar 22, 2019

Was this review helpful to you?
5 out of 5
First time using an all inclusive resort and now I realize thats the way to go! We were treated like Kings and Queens. Would have been totally happy with staying in the resort, but we were a close distance to the Mexican Cultural experience so we ventured out. This will definitely be a repeat trip. Taxi rides and ferrys made it possible to see many areas at a cheap price. One week of pure heaven!! Thanks Travelicity❤

Posted by on Dec 17, 2018

Was this review helpful to you?
4 out of 5
We love the hotel, the flora and fauna. The all inclusive food and drink was average.

Posted by , from Dallas, TX on Oct 15, 2018

Was this review helpful to you?
5 out of 5

Short vacation

Great pool, beautiful beach, great staff, good food and wonderful resort! We just went for a short family vacation and had a great time. We will definitely be back and plan to enjoy being there longer!

Posted by on Jul 30, 2018

Was this review helpful to you?
5 out of 5
absolutely wonderful! We loved the hotel and the staff! Everyone was very friendly, food was good, pool was clean, and the jungle was incredible!

Posted by on Jun 13, 2018

Was this review helpful to you?
4 out of 5
Pros: Everything
This was our first time, traveling to Mexico. Not knowing what to expect, we were so pleased with everything, including the airline trip, hotel, people, and beautiful surroundings. They did all in their power to please us. Mexico is a beautiful country and the people are lovely.

Posted by , from Ogden,Utah on Dec 10, 2017

Was this review helpful to you?

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • Gratuities included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Tucan All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Iberostar Tucan All inclusive offers its guests 4 outdoor swimming pools, a sauna, a fitness center, and a children's pool. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Iberostar Tucan All inclusive. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.9 km / 37.8 mi)
  • Parking: Free self parking

Room Amenities

Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Bathrooms are partially open
  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

  • Outdoor treatment areas
  • Body treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators

Hotel Names

  • Iberostar Tucan
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.