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Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal

Choose dates to view prices

Where to?

Dates

July 2025

24

August 2025

Relax by the pool surrounded by lush greenery and palm trees, with lounge chairs and thatched-roof structures providing shade.

Property video

Relax by the pool or on the beach, surrounded by palm trees and sun loungers.

Experience the elegant lobby with a high ceiling, polished floor, and ornate column.

Enjoy a meal in our contemporary dining area with a central island and a variety of food options.

Overview
Rooms
Location
Policies

Popular amenities

Bar
Housekeeping
Parking included

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Xplor Theme Park
‪5 min drive‬
Playa del Carmen Main Beach
‪5 min drive‬
Xcaret Eco Theme Park
‪9 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

1 bedroom, free minibar, in-room safe, desk

Premium Room, Accessible

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Terrace/patio

Junior Suite, Oceanfront

409 sq ft
Beach view
Sleeps 1
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room

Very good

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

View from room

Premium Room, Beachside

Wonderful

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Flat-screen TV

Junior Suite

Exceptional

409 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Terrace/patio

Junior Suite, Oceanfront

Good

409 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Last room available

377 sq ft
Sleeps 1
1 Double Bed OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room, Accessible

377 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Balcony view

Premium Room (Near Pool)

Excellent

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room

Good

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Flat-screen TV

Junior Suite

Exceptional

409 sq ft
Sleeps 1
1 King Bed and 1 Double Sofa Bed

Balcony view

Junior Suite, Oceanfront (Beach Access)

Good

409 sq ft
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Balcony view

Premium Room (Near Pool)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Balcony view

Junior Suite, Oceanfront (Beach Access)

409 sq ft
Partial ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

View from room

Premium Room, Beachside

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

Sleeps 1
2 Double Beds OR 1 King Bed

Garden view

Premium Room (Tropical View)

377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Garden view

Premium Room (Tropical View)

Exceptional

377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Last room available

377 sq ft
Sleeps 4
1 Double Bed OR 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

Sea view
Sleeps 4
1 King Bed and 1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior

Sleeps 4
1 King Bed and 1 Double Bed

Room Premium with Garden View

Sleeps 4
2 Double Beds

Room Premium

Sleeps 1
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

Sea view
Sleeps 1
1 King Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

Sea view
Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Premium

Sleeps 1
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Pool View

Sleeps 4
1 King Bed and 1 Double Bed

Double Room Premium

Sleeps 4
1 Double Bed and 1 King Bed

Room Premium

Sleeps 4
2 Double Beds

Room Premium

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Room Premium

Sleeps 4
1 Double Bed and 1 King Bed

Room Premium with Garden View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

Sea view
Sleeps 4
2 Double Beds

Quadruple Room Premium

Sleeps 4
1 King Bed and 1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior

Sleeps 1
1 King Bed

1 bedroom, free minibar, in-room safe, desk

Double Room Premium

Sleeps 4
1 Double Bed and 1 King Bed

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Beach View

Beach view
Sleeps 1
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

Sea view
Sleeps 1
1 King Bed

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Pool View

Sleeps 1
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior

Sleeps 4
2 Double Beds

Double Room Premium

Sleeps 1
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Beach View

Beach view
Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Pool View

Sleeps 4
1 King Bed and 1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Suite Junior with Sea View

Sea view
Sleeps 4
1 Double Bed and 1 King Bed

Single Room Premium with Garden View

Sleeps 1
1 Double Bed

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

Playa del Carmen Maritime Terminal - 4 min drive - 2.2 miles
Quinta Avenida - 4 min drive - 2.2 miles
Xplor Theme Park - 5 min drive - 3.5 miles
Playa del Carmen Main Beach - 5 min drive - 2.7 miles
Xcaret Eco Theme Park - 9 min drive - 4.8 miles

Getting around

Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

‪Festival Grand Buffet - ‬8 min walk
‪Rosa Roja - ‬5 min walk
‪El Gaucho Steakhouse - ‬5 min walk
‪Cupcake Cafe - ‬6 min walk
‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

350 guestrooms or units

3 levels

8 dining venues

2 bars on the beach

2 bars by the pool

5 bars or lounges

Meeting rooms

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

ATM

Onsite shopping

No smoking on site

Water dispenser

Swim-up bar

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Relax by the infinity pool overlooking the ocean, surrounded by lush greenery and palm trees.

Pool
All inclusive
Spa
Kids pool

Property amenities

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Entertainment

Flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

More

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

How close is Iberostar Waves Tucán - All Inclusive to the airport?

Iberostar Waves Tucán - All Inclusive is 20.9 mi (269-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Iberostar Waves Tucán - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Waves Tucán - All Inclusive.

How close is Iberostar Waves Tucán - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Iberostar Waves Tucán - All Inclusive offer free breakfast?

Iberostar Waves Tucán - All Inclusive does not offer free breakfast.

Is there a casino at Iberostar Waves Tucán - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (7-min drive) is nearby.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Iberostar Waves Tucán - All Inclusive?

This property offers free self parking.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Iberostar Waves Tucán - All Inclusive features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Iberostar Waves Tucán - All Inclusive have a restaurant?

Iberostar Waves Tucán - All Inclusive is home to Bonsai, which features Japanese cuisine.

Does Iberostar Waves Tucán - All Inclusive have a spa?

This property has a spa, which features mani/pedis, hydrotherapy, and body wraps.

How close is Iberostar Waves Tucán - All Inclusive to downtown Playa del Carmen?

Iberostar Waves Tucán - All Inclusive is 2.2 mi away from Playa del Carmen.

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

Kara Lena

Traveled with partner, Traveled with family

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous property lots to see. Beautiful pathways, pool is deep and clean, lots to see lots to do. Food was better than other hotel chains. No one out of four of us got sick. Hotel staff was friendly and helpful. Only downside was getting woken up daily around 8:00am/9:00am by house keeping. We didn’t have a do not disturb tag for our door. We asked for one from house keeping and front desk but one never arrived in our room.

Stayed 7 nights in Apr 2025

10/10 Excellent

Walter Barth

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was extraordinary. The staff very helpful. At a lunch buffet a chef walked by and I asked if they had their ceviche that day, he said no but asked where I was seated and said he would see what he could do. 10 minutes later he brought me a plate of ceviche well presented ringed with fresh lime and cucumber and tortilla chips!

Stayed 4 nights in Mar 2025

10/10 Excellent

Esmeralda

Traveled with group, Traveled with family

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very accommodating and the hotel was beautiful.

Stayed 3 nights in Apr 2025

10/10 Excellent

Sean

Traveled with family

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a wonderful relaxing experience at this resort. The gardens were exceptional and our children thoroughly enjoyed rhe seeing the local wild monkeys.

Stayed 6 nights in Mar 2025

10/10 Excellent

Romas

Apr 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything ok.

Stayed 10 nights in Mar 2025

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with partner, Traveled with family

Apr 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The whole family had a great time, staff, food and cleanliness was great.

Stayed 9 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with family

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All inclusive was amazing. Didn’t have to worry about nothing

Stayed 4 nights in Mar 2025

10/10 Excellent

Agnieszka

Traveled with family

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

No parties or loud music after 10 pm, safe for children, great food options

Stayed 7 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with partner

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The entertainment was great but still gave you time to relax and enjoy the beach/pool.

Stayed 5 nights in Mar 2025

8/10 Good

Valerie

Traveled with family and small children

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There was a sewage smell from behind our room and walking path

Stayed 5 nights in Feb 2025

6/10 Okay

James

Traveled with partner, Traveled with family

Mar 19, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Rooms are a bit aged, grounds of a rain forest!

Stayed 4 nights in Mar 2025

8/10 Good

Andrea, Waxahachie

Traveled with family and small children

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were not happy with our room when we first arrived. It was old and dark and so humid even with the air on that the sheets were wet. We upgraded, for a price of course, and the new room was 100 times better and made our stay enjoyable. We are mom, daughter and 2 year old twins. We always felt safe and the girls enjoyed the kids pool and slides. The staff was awesome and is what really made the trip for us. Food was ok, the beach is beautiful but there was a lot of seaweed which we expected. Pool is very big and clean with a lot of loungers available. It’s cool to see the peacocks, monkeys and other animals at the resort.

Stayed 4 nights in Mar 2025

10/10 Excellent

albert

Traveled with group, Traveled with family

Mar 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the jungle environment maintained on the property! Gives you that tropical feel! Property could use music at swim up bar area as it is somewhat removed from main pool entertainment area.

Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family

Mar 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The view and food are terrific.

Stayed 4 nights in Mar 2025

8/10 Good

Gurpreet

Mar 12, 2025

Liked: Staff & service

Stayed 4 nights in Feb 2025

10/10 Excellent

Lizzette

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jan 2025

10/10 Excellent

Jessica Heather

Traveled with family

Mar 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely resort on a beautiful beach.

Stayed 7 nights in Feb 2025

10/10 Excellent

Monika

Traveled with partner

Mar 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I , stayed for 7 days at the Iberostar Tucan and this was one of the best vacations that we have had at an all inclusive resort. The property is on an amazing beach , food at the restaurants was tasty and wide variety ; rooms were fine, service was great. There were non-motorize watersport offered , which we used everyday , as well as tennis court. Entertainment provided during the day and in the evening was excellent. Spa service /massage was excellent.. Overall, a very enjoyable stay , exceeding expectations and totally worth it. We will come back again.

Stayed 7 nights in Feb 2025

8/10 Good

Yael, Brooklyn

Mar 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew M

Feb 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Walking the different trails to the pool area

Stayed 7 nights in Feb 2025

8/10 Good

Liora

Traveled with group

Feb 19, 2025

Liked: Cleanliness, amenities

I like the jungle park

Stayed 8 nights in Feb 2025

10/10 Excellent

erin

Feb 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

6/10 Okay

Misty

Traveled with family

Feb 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand. For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade. Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have. In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things. Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them. We had to walk around the entire resort to get to the pool for the wheelchair access route. The path to access the beach is beautiful but uneven and slippery There was no drink service on the beach or at the pool. Entertainment was okay nothing special. Shower was awful. Went back and forth from hot to cold.

Stayed 5 nights in Feb 2025

10/10 Excellent

Peter

Feb 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

6/10 Okay

Krystal Patricia Phyllis

Feb 5, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 9 nights in Jan 2025

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