On the beach
Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Also, Mamitas Beach Club is within 3 miles (5 km) and Grand Coral Golf Riviera Maya is within 6 miles (10 km).
This all-inclusive property features 5 restaurants, 2 outdoor pools, and 2 outdoor tennis courts. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
Free WiFi, balconies
In addition to LCD TVs with cable channels, the 604 guestrooms offer free WiFi and balconies. Refrigerators, minibars, and free local calls are also available.
Aug 20, 2021 by Customer Care
Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay. We can assure you that all of our clients are important to us regardless of their nationality or origin. Again thank you for choosing to stay with us, Kind regards.
Aug 8, 2021 by Customer Care
Dear Guest, Thank you for choosing Viva Wyndham Maya as destination for your vacation. We are glad to know that you had the chance to enjoy your vacation at our resort. Your comments about the friendliness of our staff motivate us to provide an even better service to our customers. Thank you for recommending our resort and please remember that we will be pleased to welcome you back. Best regards,
Jul 22, 2021 by Customer Care
Dear Customer, It is a pleasure to receive your 5 points review. Thank you for letting us know that you had a wonderful stay at Viva Wyndham Maya. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Wyndham Maya
Jul 8, 2021 by Customer Care
Dear Customer, Thank you for giving us the opportunity to serve you. We regret not having met your expectations. Your observations will assist you in our commitment to improve every day. Thank you again for choosing us as your vacation option. Cordially, Customer Care Viva Wyndham Maya
Jun 23, 2021 by Customer Care
Dear Customer, Thank you for taking the time to write your feedback regarding your stay at our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, Customer Care Viva Wyndham Maya
Jun 16, 2021 by Customer Care
Dear Customer, Thank you for your review regarding the Viva Wyndham Maya. It is very nice to read your good remarks about our staff, services and facilities. Also we are very happy to know that we were able to exceed your expectations. We look forward to your next stay at our resort and thank you for recommending us. Kind regards, Customer Care Viva Wyndham Maya
May 31, 2021 by Customer Care
Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. We remain at your disposal. Best regards, Customer Care Viva Wyndham Maya
Apr 21, 2021 by Customer Care
Dear customer, We really appreciate your positive review. We are grateful for your remarks and especially we are happy to know that you had a really good time at our resort. Thank you for recommending Viva Wyndham Maya. Please do not forget that we will be pleased to welcome you back at anytime. Best regards, Customer Care Viva Wyndham Maya
Nov 24, 2020 by Customer Care
Dear T.L., Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests. We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham Maya. Kind regards, Customer Care Viva Wyndham Maya
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Viva Wyndham Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Viva Wyndham Maya - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a sauna. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Viva Wyndham Maya - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature minibars and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.
La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.