Skip to main content
Beginning of main content
 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
Book online or call 1-855-214-3079 Phone Number

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4-star property
Constituyentes Number 1, Playa del Carmen, QROO 1-855-201-7819
4.4 out of 5
Excellent!
See all 50 travelocity Reviews

"Everything was fantastic…best experience ever.. I’ll be back.. " More

By a verified traveler on Tue 31 Jan 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

4-star beachfront aparthotel near Playa del Carmen Main Beach

Beachfront retreat

A stay at this Downtown Playa del Carmen aparthotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Quinta Avenida. Quinta Alegría Shopping Mall and Mamitas Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive aparthotel. Unwind with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and WiFi in public areas. Make the most of the gym and a rooftop terrace, and relax with drinks at one of the 4 bars/lounges.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 287 apartments offer free WiFi and minibars. Room service, rainfall showerheads, and coffee/tea makers are also available. Change of towels is available on request.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$252* Per night/room May 1 - May 2

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Alltra Playa del Carmen Adults Only All Inclusive ratings based on 50 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Everyone (18) Couples (20) Family (6)
5 out of 5
Everything was fantastic…best experience ever.. I’ll be back..

Posted by , from Bozeman on Jan 31, 2023

Was this review helpful to you?
Comment from Hotel Management

Jan 31, 2023 by Mayte Villaloz, General Manager Assistant

Dear Michael, We are so happy to read that your stay with us met your expectations. We appreciate you have taken the time to tell us about your experience at Wyndham Alltra Playa del Carmen and for having rating us with such a great score.Looking forward to welcoming you back.

5 out of 5
Love everything about this hotel stay the experience was amazing can’t wait till be back.

Posted by , from OPA LOCKA on Jan 25, 2023

Was this review helpful to you?
Comment from Hotel Management

Jan 25, 2023 by JMC- Sales Team

Dear Enrique, Thank you for taking the time to share your recent experience with us; we are delighted to learn your recent stay was most enjoyable!

5 out of 5
Everything is perfect at this resort. Love the staff and location. We will be back again.

Posted by on Nov 22, 2022

Was this review helpful to you?
5 out of 5
We loved our stay! Staff, food and location was great. We had some of the best times at the pool with entertainment staff. So sad to leave abd can't wait to come back.

Posted by on Nov 22, 2022

Was this review helpful to you?
2 out of 5

Posted by on Oct 17, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 28, 2023 by Karen Mendoza, Concierge

Dear Mrs. KasieThank you for the opportunity to host you.We deeply regret that your stay at Wyndham Alltra Playa del Carmen did not exceed your expectations.Please be certain that we take your feedback seriously and will use this opprtunity to work on provide a better service to our guests.With this said, we look forward to having the pleasure of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.

4 out of 5
I loved the good customer service the employees provided. Dislike the room, very hallow and you can hear everything going on the other room and outside the door.

Posted by on Oct 9, 2022

Was this review helpful to you?
Comment from Hotel Management

Oct 15, 2022 by Miguel Morales MOD

Thank you very much for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.We look forward to having the honor of welcoming you back and providing a truly remarkable experience.

4 out of 5

Posted by , from St Charles on Jul 18, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 29, 2023 by JMC- Sales Team

Dear Cristian, Thank you for choosing Wyndham Alltra for your recent getaway to Playa del Carmen, we are delighted to learn your overall experience was most enjoyable!

4 out of 5

Posted by , from MIAMI on Jul 10, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 29, 2023 by JMC- Sales Team

Dear Roger, Thank you for taking the time to share your recent experience at Wyndham Alltra Playa del Carmen!

4 out of 5
The hotel over all is ok! Buffet food could of been better. Drinks were good. Steak restaurant was good. Italian was very good. Rooms were a bit outdated. Hot water took forever to heat up and water pressure was all over the place. In the shower it was low pressure. In the sink it was to high and water got everywhere. Bed was comfy, pillows were not. Cleanliness was good. What made this hotel better than what it is, was definitely the staff from start to end! Vicente, Felipe, Pablo, Jose & Alex! very unforgettable members and definitely miss them already!

Posted by on Jun 15, 2022

Was this review helpful to you?
Comment from Hotel Management

Jun 16, 2022 by Mayte Villaloz

Dear Ms. Marie; Thank you for the opportunity to host you. We are so happy to read that your stay with us met your expectations, rest assured we will share your comments with our Executive Chef for a proper follow up and also; we will share these special comments with Vicente, Felipe, Pablo, Axel and Jose; your comments are very valuable for us, it is our commitment to create wonderful experiences for our guests as well make them feel comfortable and safety. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcoming you back.

3 out of 5

Posted by on May 24, 2022

Was this review helpful to you?
Comment from Hotel Management

May 25, 2022 by Mayte Villaloz

Dear Ms. Samara; We are so happy to read that overall you enjoyed your stay with us. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcome you back.

About the Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Wyndham Alltra Playa del Carmen Adults Only All Inclusive. This 4-star Playa del Carmen aparthotel is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 1999
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Change of towels (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.

Ventanas - This buffet restaurant specializes in international cuisine.

Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Brasas - Onsite steakhouse. Reservations are required. Open daily.

Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Deep tissue massage
  • Prenatal massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

  • Green Globe
url importing http://www.travelocity.com/Playa-del-Carmen-Hotels-Wyndham-Alltra-Playa-del-Carmen-Adults-Only-All-Inclusive.h522220-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Wyndham-Alltra-Playa-del-Carmen-Adults-Only-All-Inclusive.h522220-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Playa-del-Carmen-Hotels-Wyndham-Alltra-Playa-del-Carmen-Adults-Only-All-Inclusive.h522220-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.