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4.5 out of 5

"Mi esposo y yo estuvimos una semana completa en el hotel y desde que llegamos hasta que nos fuimos la atencion fue excelente. Desde que nos recibieron ... " More

By a verified traveler on Sun 19 Dec 2021

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

At this Downtown Playa del Carmen property, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and a gym are all featured at this all-inclusive property. Relax with a drink at one of the 4 bars/lounges and get perks like free WiFi. You'll appreciate the steam room, beach bar, and snack bar/deli.

Free WiFi, LCD TVs

Along with free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$236* Per night/room Jan 31 - Feb 1

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wyndham Alltra Playa del Carmen Adults Only All Inclusive ratings based on 40 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Everyone (14) Couples (14) Family (7)
5 out of 5
Mi esposo y yo estuvimos una semana completa en el hotel y desde que llegamos hasta que nos fuimos la atencion fue excelente. Desde que nos recibieron antes de llegar a recepción hasta que nos despidieron en el taxi. Sentimos que nos despediamos de nuestra familia. Definitivamente recomiendo el hotel no solo por la comidad de estar cerca de muchas cosas sino por su hospitalidad, servicio al cliente, la comida y bebida y las actividades. Sin duda alguna volveremos cuando se vuelva a dar una oportunidad.

Posted by on Dec 19, 2021

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Comment from Hotel Management

Dec 20, 2021 by Ana Cisneros

Estimada Sra. Paola, Reciba un cordial saludo, muchas gracias por haber elegido nuestro hotel para disfrutar de sus días de descanso. Nos da mucho gusto ver que disfruto de su estancia con nosotros, nuestras instalaciones y servicio en general. Esperamos tenerle nuevamente en un futuro cercano. Ana Cisneros Asistente de Gerencia General

5 out of 5
Everything was great. The views and location. The only complaint was the beach. Which wasn’t their fault. Everything else was amazing! Walking distance to restaurant and shopping. Pool was very nice too. Drinks were good but seemed a bit watered down. Would definitely come back. I hope they can fix the beach!

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 15, 2021 by Ana Cisneros

Dear Mr. Robert, While extending you a warm regard, thank you for choosing us as your destination resort. We are glad to read that your stay with us met your expectations. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
I love how friendly the staff was and all of the entertainment. we ended up winning a bottle of champagne on my husbands birthday with the daily activity. it is in walking distance to local shops. Food was really good. I do wish they had more variety when it comes to beer but DOS XX did the job. There is not much of a beach front due to last hurricane but the resort pool does the job.

Posted by on Dec 8, 2021

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Comment from Hotel Management

Dec 10, 2021 by Ana Cisneros

Dear Mrs. Samantha, Thank you for giving us the opportunity to host you. We are happy to read that you enjoyed your stay with us. Looking forward to welcome you back in the future. Ana Cisneros General Manager Assistant

4 out of 5
The place is just fantastic! The whole staff was so accommodating beyond measure. Pristine clean throughout the resort! Not having a beach area was a disappointment but the daily entertainment around pool side made up for it. You just have to get up early to reserve a chair. Food was good. A good variety of meals. The buffet breakfast was incredible. Your just a block away from 5th Avenue shopping which is so convenient! All and all a great experience!

Posted by , from winston on Nov 30, 2021

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Comment from Hotel Management

Dec 2, 2021 by Ana Cisneros

Dear Mrs. Patricia, Thank you for giving us the opportunity to host you. We are so glad to read that you enjoyed your stay in our hotel. Looking forward to welcome you back in the future. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
The property was located to a large shopping area known as 5th Avenue which was in walking distance. The beaches were not as good, but that's due to a recent hurricane in the area. The coffee self serve was gone and replaced with assist. Which could be also due to COVID. Overall we enjoyed and have already booked again for March 2022.

Posted by on Nov 21, 2021

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Comment from Hotel Management

Nov 22, 2021 by Ana Cisneros

Dear Mrs. Ramona We are so happy to read that your stay with us met your expectations. Thank you for rating us with such a great score and sharing this beautiful review with us. Best Regards Ana Cisneros General Manager's Assistant

4 out of 5

Posted by on Nov 10, 2021

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Comment from Hotel Management

Nov 18, 2021 by Ana Cisneros

Dear Mr. Jason, Thank you for rating us with such a great score. We hope to have the opportunity to host you in the future. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
Customer service was wonderful

Posted by on Oct 28, 2021

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Comment from Hotel Management

Oct 28, 2021 by Ana Cisneros

Dear Mr. Octavious Angel Thank you so much for granting us with the opportunity to host you and we are already looking forward to welcoming you back in the near future to exceed your expectations. Best Regards Ana Cisneros General Manager Assistant

5 out of 5
Excellent

Posted by on Oct 27, 2021

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Comment from Hotel Management

Oct 28, 2021 by Ana Cisneros

Dear Mrs. Patricia We appreciate the rating you gave us, we are very happy that you giving us the opportunity to host you, and that you enjoyed your stay with us. Best regards. Ana Cisneros General Manager's Assistant

5 out of 5

Posted by , from LAWRENCEVILLE on Sep 10, 2021

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5 out of 5

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 26, 2021 by Ana Cisneros

Dear guest, Thank you for rating us with such a great score. Ana Cisneros General Manager Assistant

About the Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests a full-service spa, a steam room, and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. The eco-friendly Wyndham Alltra Playa del Carmen Adults Only All Inclusive also features gift shops/newsstands, room service (during limited hours), and a porter. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the property include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.