"Everything was fantastic…best experience ever.. I’ll be back.. " More
A stay at this Downtown Playa del Carmen aparthotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Quinta Avenida. Quinta Alegría Shopping Mall and Mamitas Beach are also within half a mile (1 km).
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive aparthotel. Unwind with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and WiFi in public areas. Make the most of the gym and a rooftop terrace, and relax with drinks at one of the 4 bars/lounges.
Free WiFi, LED TVs
In addition to LED TVs with cable channels, the 287 apartments offer free WiFi and minibars. Room service, rainfall showerheads, and coffee/tea makers are also available. Change of towels is available on request.
Jan 31, 2023 by Mayte Villaloz, General Manager Assistant
Dear Michael, We are so happy to read that your stay with us met your expectations. We appreciate you have taken the time to tell us about your experience at Wyndham Alltra Playa del Carmen and for having rating us with such a great score.Looking forward to welcoming you back.
Jan 25, 2023 by JMC- Sales Team
Dear Enrique, Thank you for taking the time to share your recent experience with us; we are delighted to learn your recent stay was most enjoyable!
Mar 28, 2023 by Karen Mendoza, Concierge
Dear Mrs. KasieThank you for the opportunity to host you.We deeply regret that your stay at Wyndham Alltra Playa del Carmen did not exceed your expectations.Please be certain that we take your feedback seriously and will use this opprtunity to work on provide a better service to our guests.With this said, we look forward to having the pleasure of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.
Oct 15, 2022 by Miguel Morales MOD
Thank you very much for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.We look forward to having the honor of welcoming you back and providing a truly remarkable experience.
Mar 29, 2023 by JMC- Sales Team
Dear Cristian, Thank you for choosing Wyndham Alltra for your recent getaway to Playa del Carmen, we are delighted to learn your overall experience was most enjoyable!
Mar 29, 2023 by JMC- Sales Team
Dear Roger, Thank you for taking the time to share your recent experience at Wyndham Alltra Playa del Carmen!
Jun 16, 2022 by Mayte Villaloz
Dear Ms. Marie; Thank you for the opportunity to host you. We are so happy to read that your stay with us met your expectations, rest assured we will share your comments with our Executive Chef for a proper follow up and also; we will share these special comments with Vicente, Felipe, Pablo, Axel and Jose; your comments are very valuable for us, it is our commitment to create wonderful experiences for our guests as well make them feel comfortable and safety. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcoming you back.
May 25, 2022 by Mayte Villaloz
Dear Ms. Samara; We are so happy to read that overall you enjoyed your stay with us. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcome you back.
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Wyndham Alltra Playa del Carmen Adults Only All Inclusive. This 4-star Playa del Carmen aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.
Guests are served free full breakfast daily from 7:00 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Brasas - Onsite steakhouse. Reservations are required. Open daily.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.