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All Ritmo Cancun Resort & Water Park

3.5-star property
Km. 1.5 Carretera a Puerto Juarez, Cancun, QROO 1-855-201-7819
3.4 out of 5
See all 42 travelocity Reviews

"I loved the service, the staff was great!. I loved Enrique, Arturo at the front desk, Isla at the main restaurant and all of the staff at the restaur ... " More

By a verified traveler on Fri 21 Feb 2020

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Hotel Description

3.5-star beachfront resort near Gran Puerto Pier

On the beach

Stay at this Cancun resort and you'll be within half a mile (1 km) of El Meco Archaeological Site and 2 miles (3 km) of Gran Puerto Pier. Plaza Las Americas is within 6 miles (10 km) and Punta Sur is within 12 miles (20 km).

Private beach, outdoor tennis court

This smoke-free resort features a private beach, free water park access, and 4 restaurants. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Cable TV

The individually decorated guestrooms offer minibars and ceiling fans. Other amenities include 2 bathrooms, coffee/tea makers, and TVs with cable channels.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$170* Per night/room Nov 3 - Nov 4

Studio Supreme

Bed Count 1 King Bed Maximum Occupancy 3 Max

Imperial Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Junior Suite, Sea View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Jacuzzi Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Royal Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

All Ritmo Cancun Resort & Water Park ratings based on 42 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for All Ritmo Cancun Resort & Water Park

Everyone (14) Family (8)
2 out of 5
Hotel is definitely outdated. The check-in person was so rude! If you have a problem and call days before they don’t care to help you resolve the problem! The food was pretty good the first time and after it kept having the same flavor. One server was really rude. The rest of the servers were amazing! Housekeeping was amazing! The shows were incredible! Mixed Drinks not good at all! Taste watered down and piña colada tasted like rubbing alcohol! The “water park” was pretty small aswell. If you stay make sure to keep your bags with you at all times, my family member had her stuff supposedly taken to her room and saw one of the staff at the door take it and when she got back to reception the bags had been returned to the door and then were taken to her room with her again but by this time her stuff had already been search through! Don’t know why they would have to search your bags but DO NOT leave them unattended! Also the location is way far from the beautiful clear beaches!

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 11, 2021 by Guest Service Manager

We appreciate your feedback, we will work on our opportunity areas. Thank you. Regards

2 out of 5
Water park was good. I paid for a ocean view....I was looking at parked boats. Sliding door had no lock. Hair dryer was in pieces. The daily buffet was nasty. Hamburgers half cooked. Finally left the hotel to get something edible.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 26, 2021 by Guest Service Manager

My apologies you feel this way about us, we will work to improve in every way. Regards

4 out of 5

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 19, 2021 by Guest Service Manager

Thank you for your feedback.

4 out of 5
I loved the service, the staff was great!. I loved Enrique, Arturo at the front desk, Isla at the main restaurant and all of the staff at the restaurants, the bar , the entertainment staff and maintenance staff were lovely. Conny at the VIP service is lovely. The food at Ostras and the main buffet was always amazing! Lots of choices and very tasty. Overall, it was a good stay and I recommend this resort. Its great for families. Thank you for a great stay. Muchos besos y abrazos! Carmen Feliciano

Posted by , from New York on Feb 21, 2020

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Comment from Hotel Management

Feb 26, 2020 by Guest Serive

Thank you for your comments, we are really glad to hear about your great experience in our resort, we hope to see you soon.

4 out of 5
I liked the water park in the resort and games. My kids had a wonderful time.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 2, 2020 by Guest Serive

Thank you for your comments, we are so glad that you had a very good experience. We´ll see you soon.

5 out of 5
Nice fun place to stay with the family. The buffet is ok

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 11, 2019 by Guest Service

Dear Guest Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your experience. We are very pleased to know that our colleagues and amenities were able to make your stay a memorable experience due to the excellent service provided, however we regret not having met your expectations regarding our buffet and please accept our most sincere apologies. We do truly hope to have a privilege to welcome you back in a near future. Be well

5 out of 5
Professional Staff, nice appearances, excellence services and cleaned facilities, and safety.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Guest Service

Dear Guest Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your experience. We are very pleased to know that our colleagues and amenities were able to make your stay a memorable experience due to the excellent service provided. Best Regards.

1 out of 5
Looks like in the mornings they pump sewer water into the ocean, by the pretty bad smell that got in my room when I opened the window to enjoy the sunrise, anybody can tell that water has not treatment at all. That might be pretty dangerours for customers taken a plunge on that beach.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Guest Service

Dear Guest, Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. Unfortunately seaweed is a statewide problem, we are trying our best in order to keep our beach as clean as we can, however we can not control the nature; all the days we have staff at the beach working an cleanning our beach and this is for our guest to have a good experience on it. Best Regards

1 out of 5
Beach towels are super old. Water park is for little kids not teenagers or adults. Room door locks need to be update. safe box in room is old. I got ONE key in a red string for four people. I can go on and on. Staff was friendly

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 4, 2019 by Guest Service

Dear Guest We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. Be aware that all the info you have raised has been addressed and that appropriate corrective actions will be taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.

1 out of 5
I initially filled out the review and within hours the property manager came and confronted me. Travelocity told them about my complaint they was rude: spoke with other guests as well, the property smelt like a sewer issue. The beaches was not accessible mounds of 5 feet high seaweed and mud. You couldn’t access the water

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 21, 2019 by Guest Service

Dear Mrs. Jackie Thank you for choosing All Ritmo Cancun Resort & Waterpark as your vacation destination and for taking time to share your discontent. I am sorry to hear that you feel a "confrontation" with any of our managers I would like to know if you remember the name of our manager in order to verified and work in this areas you felt needed some improving. We are truly sorry on behalf any inconvenience you may have experience and sincerely hope that you may give us another opportunity to host you back again and regain your full trust in our services, I want to let you know too that the seaweed is a natural problem all over the Caribbean we understand your situation and that is why we have train personal that helps us all the days with the cleanning of our beach. I hope to hear from you later. Be well

About the All Ritmo Cancun Resort & Water Park

Location Km. 1.5 Carretera a Puerto Juarez, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at All Ritmo Cancun Resort & Water Park are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • Buffet-style meals included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Some rates at All Ritmo Cancun Resort & Water Park are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to All Ritmo Cancun Resort & Water Park for summer fun including 2 outdoor swimming pools, a complimentary water park, and mini golf. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Colonial resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. You'll have access to the outdoor pool at a partner property. Self parking is free. This 3.5-star Cancun resort is smoke free.

  • 155 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • 8072 sq ft of conference space
  • 750 sq m of conference space
  • Built in 1985
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

All Ritmo Cancun Resort & Water Park offers 155 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Each accommodation is individually furnished and decorated. Cable television is provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • 2 bathrooms
  • Minibar
  • Television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

El Palmar - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner.

Ostras & Oysters - This restaurant overlooks the ocean and specializes in international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Oasis Pancho Villa - This restaurant overlooks the garden and specializes in Mexican cuisine. Reservations are required. Open select days.

Terraza Gondola - This restaurant overlooks the ocean and pool and specializes in Italian cuisine. Reservations are required. Open select days.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a complimentary water park, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing nearby
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Sailing on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

  • Massages on beach
  • Sports massage
  • Deep tissue massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at All Ritmo Cancun Resort & Water Park

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Car recommended
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: MXN 25.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 760 per vehicle (maximum occupancy 7)
  • Airport shuttle fee per child: MXN 760 (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sea Adventure Water Park Cancun
  • All Ritmo Cancun Resort Water Park All Inclusive
  • All Ritmo Resort Water Park All Inclusive
  • Ritmo Cancun Water Park
  • Ritmo Water Park
  • All Ritmo Cancun Water Park All Inclusive
  • All Ritmo Water Park All Inclusive
  • Sea Adventure Resort Water Park All Inclusive
  • Ritmo Water Park Inclusive
  • All Ritmo Cancun & Water Park
  • All Ritmo Cancun Resort Water Park
  • All Ritmo Cancun Resort & Water Park Resort
  • All Ritmo Cancun Resort & Water Park Cancun
  • All Ritmo Cancun Resort Water Park All Inclusive
  • All Ritmo Cancun Resort & Water Park Resort Cancun
  • All Ritmo Cancun Resort Water Park with Optional All Inclusive

You should know

  • All Ritmo Cancun Resort & Water Park offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.