8/10 Good
Dudy
Sep 2, 2025
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice.
Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4.
The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request.
Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all.
The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well.
There was seaweed on the beach when we were there, but it was expected because of the time of year.
Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
Dudy
Stayed 4 nights in Aug 2025





































