"Where do I begin? I am still trying to get off cloud 15, because I am way past cloud 9! This resort, from the minute I entered, to my departure, I fel ... " More
Beachside getaway
A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 2 miles (3 km) of Delfines Beach. Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are also within 3 miles (5 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free aparthotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 247 apartments also offer free WiFi and free minibar items. Other amenities include balconies, 24-hour room service, and Smart TVs with satellite channels.
Dec 16, 2021 by Sun Palace
Dear Kevin, Thank you so much for your kind words. We are delighted to learn that your visit was incredible and you had so much fun, we will pass along your kind comments to the team, especially Ema, Felipe, and Gerardo. We strive to be the best and to make sure our guests enjoy coming back time and time again so we certainly look forward to welcoming you back again for many more special moments in the future! Cordially,
Jun 7, 2021 by SUN PALACE
Dear guest, Thank you for choosing Sun Palace, we appreciate you have taken the time to share your review, we are very happy to read that our food offerings, renewed facilities and service made your stay more acommodating. We remain at your disposal.
May 24, 2021 by SUN PALACE
Dear guest, Thank you very much for staying with us We are happy to know that you enjoyed our facilities, and services. We truly hope to have the opportunity to welcome you again soon. Best regards!
Apr 26, 2021 by SUN PALACE
Dear guest, Thank you very much for staying with us We are happy to know that you enjoyed our facilities, and services. We truly hope to have the opportunity to welcome you again soon. Best regards!
Feb 25, 2020 by Sun Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
May 6, 2019 by Sun Palace
Dear Guest, We are thrilled to read that you had an excellent and memorable getaway with us, please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.
Apr 20, 2019 by Sun Palace
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Jan 21, 2019 by Sun Palace
Dear Guest, Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Jul 23, 2018 by Sun Palace Cancun
Dear Wayland, For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations. We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service. We hope to be honored with your visit once again soon. Cordially, Sun Palace Cancun
Jun 9, 2018 by Sun Palace Cancun
Dear Linda, Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us. We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal. We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction. We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you. Cordially, Sun Palace Cancun
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Not included
Sun Palace Couples Only All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sun Palace Couples Only All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Self parking is free. A complete renovation of Sun Palace Couples Only All Inclusive was completed in December 2019. This 4-star Cancun aparthotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking
Sun Palace Couples Only All Inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.
THAI - This restaurant serves dinner only. Open daily.
24-hour room service is available.
3 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).