Deluxe Room, 1 King Bed, Jetted Tub, Resort View
Bed Count 1 King Bed Maximum Occupancy 2 Max
$601 per night
ADVERTISING SPONSORED LISTING
Sun Palace Couples Only All Inclusive
Blvd Kukulcan Km 20 Hotel Zone,
Cancun,
1-855-201-7819
Enter your dates to see prices
Sun Palace Couples Only All Inclusive
4.0 out of 5.0
"The food here is the best I've had at any resort in Mexico. The steaks are absolutely amazing !!!!!!!!! " More
Points Of Interest
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Hotel Description
Beachfront retreat
Your stay at this Zona Hotelera property places you within 6 miles (10 km) of El Rey Ruins and La Isla Shopping Mall. Maya Cancun Museum and Ventura Park Cancun are also within 6 miles (10 km).
All-inclusive
A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 252 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with satellite channels, and other amenities include balconies and 24-hour room service.
Sun Palace Couples Only All Inclusive ratings based on 71 Verified Reviews
Room cleanliness
5.0 out of 5.0
Service & staff
5.0 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.5 out of 5.0
Guest reviews for Sun Palace Couples Only All Inclusive
Absolutely amazing experience!!!! Great place. I enjoyed every minute of my stay.
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Comment from Hotel Management
Jan 21, 2019 by Sun Palace
Dear Guest, Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Great hotel,...excellent staff !!!!!!!!
Pros:
Everything was amazing !!!!!
Cons:
Maybe more places to eat !
Location:
Great location, not far from downtown shops !
The food here is the best I've had at any resort in Mexico. The steaks are absolutely amazing !!!!!!!!!
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Comment from Hotel Management
Jul 23, 2018 by Sun Palace Cancun
Dear Wayland, For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations. We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service. We hope to be honored with your visit once again soon. Cordially, Sun Palace Cancun
Be Pampered!
Pros:
The staff, amenities and the comfortable bed and jetted jacuzzi in the room. Everyone was friendly and eager to please. Also the stocked mini bar!
Cons:
Being the oldest hotel in the chain it could stand a little updatingl It is very clean but starting to look a little worn down/dated. Still lovely.
Location:
In the Hotel Zone in Cancun. You will need to take excursions to see Mexico itself, and there is a place where you can buy trips - snorkeling, ruins.
Our first time at an all inclusive and it was a great time. The staff was top notch, very friendly and accommodating. Anything you asked for they would try to get it for you. The couples massage at the spa was relaxing and professional. I recommend. The food and drink was plentiful and tasty, especially the chicken quesadilla at the snack bar. Delicious! How fun it was to be in the pool and swim up to the bar to order a drink. The breakfast buffet was incredibly varied, with traditional breakfast items and more interesting choices for the adventurous. The restaurants were all very good - steak, Thai, gourmet Mexican and Italian. The Italian restaurant was their "fancy" meal with everything from appetizer to dessert. The Parmesan cream soup was marvelous! Along with the food and drink there was entertainment, everything from magicians to Michael Jackson impersonator, to a fire show on the beach. Some were better than others, but all were enjoyable. In the Lobby Bar they had some very good singers and you could play fake Blackjack with staff members. Thank heaven it wasn't real money, the cards I was dealt! Every day, also, there was beach and pool volleyball, water aerobics, bingo, corn hole tournaments, etc. You have your choice to laze by the infinity pools or join in. Our favorite spot was by pool #2 where it was quiet and you looked out at the beach and palm trees and listened to the waves crashing as a waiter took your drink order. Aah.. I want to return.
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Comment from Hotel Management
Jun 9, 2018 by Sun Palace Cancun
Dear Linda, Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us. We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal. We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction. We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you. Cordially, Sun Palace Cancun
Excellent accommodations, great personalities!
Pros:
The accommodations, peaceful environments, great elevators/multiple lounging areas, Spa/massage, and endless attention to the impeccable details!
Cons:
Can't think of anything that was not totally accommodating!
Location:
Parasailing, jet skiing, nightly events on the beach/property.
The accommodations were excellent (great design lines throughout), the personalities were fabulous and service was exceptional! Enjoyed the pools, the variety of restaurants, and the atmospheres were fantastic! Will certainly return and will recommend highly!
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Comment from Hotel Management
Apr 19, 2017 by Sun Palace Cancun
Dear Neicie, We truly appreciate your comments, thank you so much for choosing us! It is always rewarding to read about our guests experience, especially when they had an incredible pleasant time with us. Please come back soon! All the best, Sun Palace Cancun
very small pools, very limited sun exposure,
Pros:
NOT MUCH
Cons:
SEE ABOVE
Location:
none, too far away from the town.
the food was very limited,bad. they lied about resorts credits, the buffet was extremely limited and small portions and old veggies, the very basics of a regular salad, was not there to be find!!,poor quality staff, seating around the pool was extremely limited. I think they should change the name to sun chasers, since we had to move to catch the sun, the restaurants or lack of, were poorly staffed and managed, the food was very bad, limited amount of top shelf liquor. very poor and old shows at night. they try to get you spend more money and they keep on pushing for you to visit moon palace. the spa was a joke. I was given a bill for $280.00 after a "deep tissue massage". (which should have been included in the resort credits, causing me more stress to dispute the amount with my CC) I have traveled all of the Caribbean resorts all over the Caribbean, and never saw anything like this. the sand on the beach is coarse and full of broken shelves, very limited snacks. basically, you are treated as a dollar sign and not a guest. the pools were a joke, and extremely small, i think this hotel has about 400 rooms or more, and the so called pools were just enough for 50 people at best. the activities around the pool was very primitive. I gave them 1 star. EXTREMELY DISAPPOINTED
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Comment from Hotel Management
Feb 23, 2017 by Sun Palace Cancun
Dear Danny, Thank you for choosing Sun Palace. It is with great concern we read your review as this is not the perception our guests usually have about our incredible Sun Palace. We work under high quality standards and all of our staff is highly trained and devoted to their job. We are very sorry about your perception and of course, apologize for the inconveniences it may have caused during your stay. Kind regards, Sun Palace Team
AMAZING VACATION!! CAN'T GO WRONG WITH SUN PALACE
Pros:
EVERYTHING
Cons:
ADD A DIET 7UP/DIET SPRITE OPTION AS MIXERS FOR COCKTAILS.
Location:
WE NEVER LEFT THE RESORT.....THERE WAS NO REASON TO!
THIS IS THE FIRST ONLINE REVIEW I'VE EVER WRITTEN, BUT FELT COMPELLED TO DO SO BECAUSE THIS HOTEL IS AMAZING!!!! I LOOKED AT MANY HOTELS ONLINE AND READ THE REVIEWS, AND SETTLED ON SUN PALACE. OUR EXPERIENCE HERE FAR EXCEEDED OUR EXPECTATIONS.
WE LOVE OUR KIDS, BUT WHEN THEY'RE NOT WITH US ON VACATION IT'S GREAT NOT TO HAVE TO SEE/LISTEN TO OTHER PEOPLE'S KIDS.
FROM THE MOMENT WE WALKED IN, THE ENTIRE STAFF WENT OUT OF THEIR WAY TO MAKE US HAPPY.
THE DRINKS WERE GREAT, SERVICE WAS QUICK, AND ALWAYS WITH A SMILE AND "IT'S MY PLEASURE".
WE WERE CONCERNED ABOUT THE FOOD QUALITY, BUT IT TOTALLY BLEW US AWAY. EVERY MEAL WAS GREAT, AND THERE ARE NO UPCHARGES FOR FOOD. I HAD A GIANT RIBEYE THE FIRST NIGHT, COOKED A PERFECT MEDIUM RARE. OTHER NIGHTS I HAD LAMB CHOPS AND STEAK. THE PRESENTATION AND QUALITY OF THE FOOD WAS AMAZING.
I HAVE A TERRIBLE ALLERGY TO FISH, AND THE STAFF WENT OUT OF THEIR WAY TO ENSURE THAT MY FOOD WAS SAFE, AND I FELT I REALLY DIDN'T HAVE TO WORRY ABOUT IT.
THE BEACH IS CLEAN AND AWAY FROM HUSTLE AND BUSTLE OF THE REST OF THE BEACH STRIP.
EVEN THE FOOD AT THE BUFFETT WAS EXCELLENT, NOT YOUR STANDARD DEEP FRIED GARBAGE. EGGS AND PANCAKES, ETC. COOKED TO ORDER.
DON'T FORGET TO CHECK OUT THE VAPOR STEAM ROOM AND HOT TUB IN THE SPA AREA. IT'S INCLUDED IN THE RATES, BUT HARD TO FIND AS IT'S IN THE SPA AREA...JUST ASK AND THEY'LL FIT YOU IN AS AVAILABLE.
WE FOUND THE RESORT CREDITS TO BE EASY TO USE, NO TRICKERY LIKE SOME OTHER PEOPLE NOTED.
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Comment from Hotel Management
Jan 12, 2017 by Sun Palace Cancun
Dear Rob, Thank you so much for your review. We're delighted by your words and will definitely keep working hard to make sure your next stay is even better as providing you an exceptional vacation time is our main goal. Thank you so much for the confidence, please be sure we will be honored to host you again at Sun Palace. Kind regards, Sun Palace Team
Not as good as it used to be.
Pros:
The food is great, the beach is clean, chairs always available. Rest of staff was amazing- servers, bartenders. Upgrade to a ocean view-worth it.
Cons:
The resort credit seems very bait and switch. The front desk/excursion staff needs retraining and processes improved.
Location:
Tons of things to do nearby. Easy to get to downtown via bus or taxi.
We have stayed with Palace Resorts 7 times. This was our third stay at Sun Palace. It is certainly showing it's age, but they seemed to be working in various areas throughout our stay with projects and painting that did not interfere with our stay Cons: Resort credit is not what it seems. The Palace Resort App shows over a dozen excursions that you can take with your resort credit and the ones that are excluded from the resort credit are clearly marked. Upon arrival we were told that the app was wrong and there are really just 4 excursions you can take with the resort credit and the employee, Martin, who was helping us, didn't recommend 2 of them. This employee also was incredibly rude and actually stormed away from the desk when we pointed the app out to him. We also were told on numerous occasions that our room would be ready in 15 minutes, then another 15 minutes, then another 15 minutes. When we finally asked to be switched to a room that was ready, it was not clean when we entered the room. They were just getting started cleaning it from last guests. Also, you have to put a credit card on file for incidentals. They said ours declined, we called our card company and they said their charge went through with no issues. We only turned on one card for international travel, so we used my relatives card as the one on file, but upon check out, of course, they didn't have that card on file either.
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Amazing!!!!
The food was amazing!!! The staff was very attentive and friendly. Very nice hotel. Clean. This was my second trip to Cancun and both times I stayed at Sun Palace. I wouldn't stay anywhere else. I'm a food lover and since I know the food is amazing at Sun Palace, I wouldn't take the chance of staying anywhere else and hoping for the best.
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Best Honeymoon Ever!
Pros:
It was so clean, the staff was top notch.
Cons:
I was annoyed that everything was a sit down meal. Not everyone wants to spend an hour eating, for each meal.
Location:
A lot to do but very expensive!!
A friend told us to visit Sun Palace in Cancun for our honeymoon. With this being our first all inclusive resort, we took the advice and booked a Junior Deluxe Suite with an Ocean View for our honeymoon. This was the best decision we made! The room and view was absolutely gorgeous, and was incredibly clean. Our room had a bottle of chilled champagne, a cake and rose petals scattered upon our arrival. Make sure to tell the resort if you are honeymooning! There are a lot of great perks included.
The staff was professional and took their jobs very seriously. It was evident that each worker really valued the guests' satisfaction. Anything we asked, they took care of in a timely manner. Certain staff members knew our names, and started recognizing us fairly quickly. We loved how intimate the setting was for everything. The crowd that Sun Palace attracts are people from 25-65. The night life was sub par, but we weren't looking to party every night. There were scheduled activities and events for each day/evening. One night we watched a fire show on the beach, with served drinks. The next we watch a professional dance show. We met a lot of married couples from all over the world!!
If you are wondering whether to go to Sun Palace or Moon Palace, consider this: Sun Palace is smaller,quieter,more luxurious setting that promotes relaxation. Moon Palace allows children, is more chaotic and is HUGE. You have to take shuttles EVERYWHERE. It's annoying.
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Exceeded my expectations!!
Everything about this resort was amazing. The service, accommodations and food were excellent. The staff made you feel welcome from the moment you walked in the door. I highly recommend this resort. We will definitely return.
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About the Sun Palace Couples Only All Inclusive
Location Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All meals, snacks, and beverages included
- 24-hour room service
Not included
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Laundry/dry cleaning services not included
- All available beverages included
- Taxes included
- 24-hour room service
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Gratuities included
- Transportation to offsite activities not included
- Offsite tours not included
- All non-motorized water sports included
- All food and beverages included
Property Features
Sun Palace Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cancun property is smoke free.
- 252 guestrooms or units
- 8 levels
- 9 buildings
- 4 dining venues
- 2 bars by the pool
- 3 bars or lounges
- Full breakfast (free)
- Swim-up bar
- Coffee shop
- Business facilities
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Terrace
- Gift shop
- Beauty salon
- ATM
- Onsite shopping
- Bellhop
- Elevator
- No smoking on site
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Parking
Free self parking
Transport
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.2 mi)
- Parking: Free self parking
Room Amenities
Sun Palace Couples Only All Inclusive offers 252 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Private balcony
- Jetted tub
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Premium channels
- Coffee maker
- Separate shower and tub
- Housekeeping (daily)
- Local calls (free)
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.
Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - This lobby lounge serves breakfast and light fare.
24-hour room service is available.
Entertainment
Nightly entertainment
Daily activities
•3 Infinity pools
Indoor pool with 2 Jacuzzis
Non-motorized water sports at the Wet 'n Wild marina
•Spa facilities
Table games
Fitness center
Swim-up bar
Nearby Activities
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Snorkeling nearby
- Parasailing nearby
- Fitness classes on site
- Personal motorized watercraft on site
- Windsurfing nearby
- Scuba diving nearby
Spa Services
The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
Hotel Policies
Check-in
- Check-in time ends at midnight
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pets
- No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cribs (infant beds) available
Hotel Names
- All Inclusive Sun
- Sun Couples
- Sun Palace Couples
- Sun Palace Couples Only
- Sun Palace Couples Only All Inclusive
- Sun Palace Couples Only All Inclusive Cancun
- Sun Palace Couples Only Cancun
- Sun Palace Couples All Inclusive Cancun
- Sun Palace Couples All Inclusive
- Sun Palace Couples Cancun
- Sun Palace Couples All Inclusive All-inclusive property Cancun
- Sun Palace Couples All Inclusive All-inclusive property
- Sun Couples Inclusive inclusi
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Children 18 years old and younger aren't allowed at this property.
Awards & Affiliations
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Promotions
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
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