For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Zona Hotelera property places you within 2 miles (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
All-inclusive
A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 252 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, 24-hour room service, and flat-screen TVs with satellite channels.
from $360
Deluxe Room, Jetted Tub, Ocean View- FLEX CANCELLATION, Up to US$1500 Resort Credit
Junior Suite 1 King Bed, Jetted Tub PAY FOR ONE ROOM AND GET TWO
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO
Bed Count1 King BedMaximum Occupancy
2 Max
Honeymoon Suite- FLEX CANCELLATION, Up to US$1500 Resort Credit
Bed Count1 King BedMaximum Occupancy
2 Max
Junior Suite, 1 King Bed, Jetted Tub- FLEX CANCELLATION, Up to US$1500 Resort Credit
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Room, 1 King Bed, Jetted Tub, Resort View- FLEX CANCELLATION, Up to US$1500 Resort Credit
Bed Count1 King BedMaximum Occupancy
2 Max
Sun Palace Couples Only All Inclusive ratings based on 15 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sun Palace Couples Only All Inclusive
Everyone (9)Couples (5)
5 out of 5
Posted by a verified traveler on Feb 24, 2020
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Comment from Hotel Management
Feb 25, 2020
by Sun Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
5 out of 5
We liked the location as it was slightly away from all the party scene yet it was still very much alive. Good for walks and for picture taking.
A perfect combination for us.
The resort was a bit dated but nice and clean. Rooms big and comfortable and so was the bed.
The staff was amazing. Going above and beyond to make sure you get what you want. Food was very good also.
A bit disappointed with the spa though and the choices given. I was looking for massage treatment (just a traditional Swedish massage) but it was not offered. We chose aromatherapy massage and it was ok just not want we wanted or what we were used to.
Also didn’t like the tricky way the resort is giving a hotel money credit. Yes you get a certain amount but you have to pay 16% extra when you choose to use the money.
Not a fan of that. But that’s just my opinion.
Other than that everything was great.
Posted by a verified traveler on May 4, 2019
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Comment from Hotel Management
May 6, 2019
by Sun Palace
Dear Guest,
We are thrilled to read that you had an excellent and memorable getaway with us, please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.
5 out of 5
The sun was blocked by the building by 5pm at the pool. It’s not that big of an issue, just that you weren’t able to spend as much time out at the pool while it was daylight. The property itself was amazing though.
Posted by a verified traveler on Apr 13, 2019
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Comment from Hotel Management
Apr 20, 2019
by Sun Palace
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
5 out of 5
Absolutely amazing experience!!!! Great place. I enjoyed every minute of my stay.
Posted by a verified traveler on Jan 14, 2019
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Comment from Hotel Management
Jan 21, 2019
by Sun Palace
Dear Guest,
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
5 out of 5
Great hotel,...excellent staff !!!!!!!!
Pros:Everything was amazing !!!!!
Cons:Maybe more places to eat !
Location:Great location, not far from downtown shops !
The food here is the best I've had at any resort in Mexico. The steaks are absolutely amazing !!!!!!!!!
Posted by Wayland, from Texas on Jul 23, 2018
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Comment from Hotel Management
Jul 23, 2018
by Sun Palace Cancun
Dear Wayland,
For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations.
We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service.
We hope to be honored with your visit once again soon.
Cordially,
Sun Palace Cancun
5 out of 5
Be Pampered!
Pros:The staff, amenities and the comfortable bed and jetted jacuzzi in the room. Everyone was friendly and eager to please. Also the stocked mini bar!
Cons:Being the oldest hotel in the chain it could stand a little updatingl It is very clean but starting to look a little worn down/dated. Still lovely.
Location:In the Hotel Zone in Cancun. You will need to take excursions to see Mexico itself, and there is a place where you can buy trips - snorkeling, ruins.
Our first time at an all inclusive and it was a great time. The staff was top notch, very friendly and accommodating. Anything you asked for they would try to get it for you. The couples massage at the spa was relaxing and professional. I recommend. The food and drink was plentiful and tasty, especially the chicken quesadilla at the snack bar. Delicious! How fun it was to be in the pool and swim up to the bar to order a drink. The breakfast buffet was incredibly varied, with traditional breakfast items and more interesting choices for the adventurous. The restaurants were all very good - steak, Thai, gourmet Mexican and Italian. The Italian restaurant was their "fancy" meal with everything from appetizer to dessert. The Parmesan cream soup was marvelous! Along with the food and drink there was entertainment, everything from magicians to Michael Jackson impersonator, to a fire show on the beach. Some were better than others, but all were enjoyable. In the Lobby Bar they had some very good singers and you could play fake Blackjack with staff members. Thank heaven it wasn't real money, the cards I was dealt! Every day, also, there was beach and pool volleyball, water aerobics, bingo, corn hole tournaments, etc. You have your choice to laze by the infinity pools or join in. Our favorite spot was by pool #2 where it was quiet and you looked out at the beach and palm trees and listened to the waves crashing as a waiter took your drink order. Aah.. I want to return.
Posted by Linda, from MI on Jun 8, 2018
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Comment from Hotel Management
Jun 9, 2018
by Sun Palace Cancun
Dear Linda,
Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us.
We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal.
We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction.
We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you.
Cordially,
Sun Palace Cancun
5 out of 5
Excellent accommodations, great personalities!
Pros:The accommodations, peaceful environments, great elevators/multiple lounging areas, Spa/massage, and endless attention to the impeccable details!
Cons:Can't think of anything that was not totally accommodating!
Location:Parasailing, jet skiing, nightly events on the beach/property.
The accommodations were excellent (great design lines throughout), the personalities were fabulous and service was exceptional! Enjoyed the pools, the variety of restaurants, and the atmospheres were fantastic! Will certainly return and will recommend highly!
Posted by Neicie, from Katy, Texas on Apr 17, 2017
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Comment from Hotel Management
Apr 19, 2017
by Sun Palace Cancun
Dear Neicie,
We truly appreciate your comments, thank you so much for choosing us!
It is always rewarding to read about our guests experience, especially when they had an incredible pleasant time with us. Please come back soon!
All the best,
Sun Palace Cancun
1 out of 5
very small pools, very limited sun exposure,
Pros:NOT MUCH
Cons:SEE ABOVE
Location:none, too far away from the town.
the food was very limited,bad. they lied about resorts credits, the buffet was extremely limited and small portions and old veggies, the very basics of a regular salad, was not there to be find!!,poor quality staff, seating around the pool was extremely limited. I think they should change the name to sun chasers, since we had to move to catch the sun, the restaurants or lack of, were poorly staffed and managed, the food was very bad, limited amount of top shelf liquor. very poor and old shows at night. they try to get you spend more money and they keep on pushing for you to visit moon palace. the spa was a joke. I was given a bill for $280.00 after a "deep tissue massage". (which should have been included in the resort credits, causing me more stress to dispute the amount with my CC) I have traveled all of the Caribbean resorts all over the Caribbean, and never saw anything like this. the sand on the beach is coarse and full of broken shelves, very limited snacks. basically, you are treated as a dollar sign and not a guest. the pools were a joke, and extremely small, i think this hotel has about 400 rooms or more, and the so called pools were just enough for 50 people at best. the activities around the pool was very primitive. I gave them 1 star. EXTREMELY DISAPPOINTED
Posted by Danny, from New york on Feb 21, 2017
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Comment from Hotel Management
Feb 23, 2017
by Sun Palace Cancun
Dear Danny,
Thank you for choosing Sun Palace. It is with great concern we read your review as this is not the perception our guests usually have about our incredible Sun Palace. We work under high quality standards and all of our staff is highly trained and devoted to their job. We are very sorry about your perception and of course, apologize for the inconveniences it may have caused during your stay.
Kind regards,
Sun Palace Team
5 out of 5
AMAZING VACATION!! CAN'T GO WRONG WITH SUN PALACE
Pros:EVERYTHING
Cons:ADD A DIET 7UP/DIET SPRITE OPTION AS MIXERS FOR COCKTAILS.
Location:WE NEVER LEFT THE RESORT.....THERE WAS NO REASON TO!
THIS IS THE FIRST ONLINE REVIEW I'VE EVER WRITTEN, BUT FELT COMPELLED TO DO SO BECAUSE THIS HOTEL IS AMAZING!!!! I LOOKED AT MANY HOTELS ONLINE AND READ THE REVIEWS, AND SETTLED ON SUN PALACE. OUR EXPERIENCE HERE FAR EXCEEDED OUR EXPECTATIONS.
WE LOVE OUR KIDS, BUT WHEN THEY'RE NOT WITH US ON VACATION IT'S GREAT NOT TO HAVE TO SEE/LISTEN TO OTHER PEOPLE'S KIDS.
FROM THE MOMENT WE WALKED IN, THE ENTIRE STAFF WENT OUT OF THEIR WAY TO MAKE US HAPPY.
THE DRINKS WERE GREAT, SERVICE WAS QUICK, AND ALWAYS WITH A SMILE AND "IT'S MY PLEASURE".
WE WERE CONCERNED ABOUT THE FOOD QUALITY, BUT IT TOTALLY BLEW US AWAY. EVERY MEAL WAS GREAT, AND THERE ARE NO UPCHARGES FOR FOOD. I HAD A GIANT RIBEYE THE FIRST NIGHT, COOKED A PERFECT MEDIUM RARE. OTHER NIGHTS I HAD LAMB CHOPS AND STEAK. THE PRESENTATION AND QUALITY OF THE FOOD WAS AMAZING.
I HAVE A TERRIBLE ALLERGY TO FISH, AND THE STAFF WENT OUT OF THEIR WAY TO ENSURE THAT MY FOOD WAS SAFE, AND I FELT I REALLY DIDN'T HAVE TO WORRY ABOUT IT.
THE BEACH IS CLEAN AND AWAY FROM HUSTLE AND BUSTLE OF THE REST OF THE BEACH STRIP.
EVEN THE FOOD AT THE BUFFETT WAS EXCELLENT, NOT YOUR STANDARD DEEP FRIED GARBAGE. EGGS AND PANCAKES, ETC. COOKED TO ORDER.
DON'T FORGET TO CHECK OUT THE VAPOR STEAM ROOM AND HOT TUB IN THE SPA AREA. IT'S INCLUDED IN THE RATES, BUT HARD TO FIND AS IT'S IN THE SPA AREA...JUST ASK AND THEY'LL FIT YOU IN AS AVAILABLE.
WE FOUND THE RESORT CREDITS TO BE EASY TO USE, NO TRICKERY LIKE SOME OTHER PEOPLE NOTED.
Posted by ROB, from MINNEAPOLIS, MN on Jan 3, 2017
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Comment from Hotel Management
Jan 12, 2017
by Sun Palace Cancun
Dear Rob,
Thank you so much for your review. We're delighted by your words and will definitely keep working hard to make sure your next stay is even better as providing you an exceptional vacation time is our main goal. Thank you so much for the confidence, please be sure we will be honored to host you again at Sun Palace.
Kind regards,
Sun Palace Team
3 out of 5
Not as good as it used to be.
Pros:The food is great, the beach is clean, chairs always available. Rest of staff was amazing- servers, bartenders. Upgrade to a ocean view-worth it.
Cons:The resort credit seems very bait and switch. The front desk/excursion staff needs retraining and processes improved.
Location:Tons of things to do nearby. Easy to get to downtown via bus or taxi.
We have stayed with Palace Resorts 7 times. This was our third stay at Sun Palace. It is certainly showing it's age, but they seemed to be working in various areas throughout our stay with projects and painting that did not interfere with our stay Cons: Resort credit is not what it seems. The Palace Resort App shows over a dozen excursions that you can take with your resort credit and the ones that are excluded from the resort credit are clearly marked. Upon arrival we were told that the app was wrong and there are really just 4 excursions you can take with the resort credit and the employee, Martin, who was helping us, didn't recommend 2 of them. This employee also was incredibly rude and actually stormed away from the desk when we pointed the app out to him. We also were told on numerous occasions that our room would be ready in 15 minutes, then another 15 minutes, then another 15 minutes. When we finally asked to be switched to a room that was ready, it was not clean when we entered the room. They were just getting started cleaning it from last guests. Also, you have to put a credit card on file for incidentals. They said ours declined, we called our card company and they said their charge went through with no issues. We only turned on one card for international travel, so we used my relatives card as the one on file, but upon check out, of course, they didn't have that card on file either.
This property is undergoing renovations from 27 May 2019 until further notice.
During renovations, the property will make every effort to minimize noise and disturbance.
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All meals, snacks, and beverages included
24-hour room service
Not included
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Laundry/dry cleaning services not included
All available beverages included
Taxes included
24-hour room service
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Gratuities included
Transportation to offsite activities not included
Offsite tours not included
All non-motorized water sports included
All food and beverages included
Property Features
Sun Palace Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. There's an onsite business center. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cancun property is smoke free.
252 guestrooms or units
8 levels
9 buildings
4 dining venues
2 bars by the pool
3 bars or lounges
Full breakfast (free)
Swim-up bar
Coffee shop
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Sun Palace Couples Only All Inclusive offers 252 accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Separate shower and tub
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.
Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - This lobby lounge serves breakfast and light fare.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Snorkeling nearby
Parasailing nearby
Fitness classes on site
Personal motorized watercraft on site
Windsurfing nearby
Scuba diving nearby
Spa Services
The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Gap period enforced between guest stays 24 hours
Hotel Names
All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Children 18 years old and younger aren't allowed at this property.
Awards & Affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
There are 4 onsite restaurants, offering options like Italian cuisine, a poolside location, and al fresco dining.
This property offers free self parking.
Sun Palace Couples Only All Inclusive is 7.5 mi (12-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Sun Palace Couples Only All Inclusive features 2 outdoor pools and an indoor pool.
This property is on the beach. Don't forget your sunscreen!
This property has a spa, which features mani/pedis, body treatments, and massages.
Sun Palace Couples Only All Inclusive offers free full breakfast every day from 7 AM to 11:30 AM.
Check-in is from 3 PM - midnight.
Sun Palace Couples Only All Inclusive offers an airport shuttle.
No, there is no casino at this property, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
