"Where do I begin? I am still trying to get off cloud 15, because I am way past cloud 9! This resort, from the minute I entered, to my departure, I fel
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A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 2 miles (3 km) of Delfines Beach. Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are also within 3 miles (5 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free aparthotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 247 apartments also offer free WiFi and free minibar items. Other amenities include balconies, 24-hour room service, and Smart TVs with satellite channels.
Junior Suite Ocean View, Flex cancellation options
Bed Count1 King BedMaximum Occupancy
2 Max
Governador Suite, Flex cancellation options
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Deluxe Standard Ocean Double
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Sun Palace Couples Only All Inclusive ratings based on 18 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sun Palace Couples Only All Inclusive
Everyone (9)Couples (8)
5 out of 5
Where do I begin? I am still trying to get off cloud 15, because I am way past cloud 9! This resort, from the minute I entered, to my departure, I felt nothing but satisfaction! Each and everyone of the staff members were absolutely eager to make me feel as if I was the only guest at their service. From greeting you, all throughout the resort, to remembering every bit of detail about your drink and food preferences.
The rooms had sea views that would take your breath away! By the way, they all faced the ocean!
If you're able to afford it, I recommend upgrading to the concierge level. This service gives you access to the VIP area on the beach, that offers umbrellas and hammocks, turn down service, beach bag, 25 minute massage, amazing chocolates daily, wine, premium alcohol drinks , concierge service that books your restaurants if needed. ( I went to the Mexican restaurant 5 out of the 6 days) highly recommended! Authentic Mexican cuisine, that's not being served in the States. Soooooo DELICIOUS and UNIQUE!!!
At the Mexican restaurant, everyone were extremely friendly and attentive! From the host Ema, and all of the waiters: Especially Felipe and Gerardo! They would see me coming, knew I loved sitting outside ( view of the ocean) and would run every time, to help me with my plate, and they also remembered my favorite drink ( classic margarita < AMAZING)
The food~ Secret ingredient: LOVE! From the buffet breakfast , lunch and A la carte dinner, you can't go wrong!
Posted by Kevin on Dec 16, 2021
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Comment from Hotel Management
Dec 16, 2021
by Sun Palace
Dear Kevin, Thank you so much for your kind words. We are delighted to learn that your visit was incredible and you had so much fun, we will pass along your kind comments to the team, especially Ema, Felipe, and Gerardo. We strive to be the best and to make sure our guests enjoy coming back time and time again so we certainly look forward to welcoming you back again for many more special moments in the future! Cordially,
5 out of 5
Beautiful property with great food & service
Posted by a verified traveler on Jun 5, 2021
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Comment from Hotel Management
Jun 7, 2021
by SUN PALACE
Dear guest,
Thank you for choosing Sun Palace, we appreciate you have taken the time to share your review, we are very happy to read that our food offerings, renewed facilities and service made your stay more acommodating.
We remain at your disposal.
5 out of 5
Great place to stay.
Posted by a verified traveler on May 23, 2021
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Comment from Hotel Management
May 24, 2021
by SUN PALACE
Dear guest,
Thank you very much for staying with us We are happy to know that you enjoyed our facilities, and services.
We truly hope to have the opportunity to welcome you again soon.
Best regards!
5 out of 5
We had a great stay! The staff was amazing, the pools were great, the beach and sand was beautiful. The resort was extremely clean and everything was high quality.
Posted by a verified traveler on Apr 25, 2021
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Comment from Hotel Management
Apr 26, 2021
by SUN PALACE
Dear guest,
Thank you very much for staying with us We are happy to know that you enjoyed our facilities, and services.
We truly hope to have the opportunity to welcome you again soon.
Best regards!
5 out of 5
Posted by a verified traveler on Feb 24, 2020
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Comment from Hotel Management
Feb 25, 2020
by Sun Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
5 out of 5
We liked the location as it was slightly away from all the party scene yet it was still very much alive. Good for walks and for picture taking.
A perfect combination for us.
The resort was a bit dated but nice and clean. Rooms big and comfortable and so was the bed.
The staff was amazing. Going above and beyond to make sure you get what you want. Food was very good also.
A bit disappointed with the spa though and the choices given. I was looking for massage treatment (just a traditional Swedish massage) but it was not offered. We chose aromatherapy massage and it was ok just not want we wanted or what we were used to.
Also didn’t like the tricky way the resort is giving a hotel money credit. Yes you get a certain amount but you have to pay 16% extra when you choose to use the money.
Not a fan of that. But that’s just my opinion.
Other than that everything was great.
Posted by a verified traveler on May 4, 2019
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Comment from Hotel Management
May 6, 2019
by Sun Palace
Dear Guest,
We are thrilled to read that you had an excellent and memorable getaway with us, please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.
5 out of 5
The sun was blocked by the building by 5pm at the pool. It’s not that big of an issue, just that you weren’t able to spend as much time out at the pool while it was daylight. The property itself was amazing though.
Posted by a verified traveler on Apr 13, 2019
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Comment from Hotel Management
Apr 20, 2019
by Sun Palace
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
5 out of 5
Absolutely amazing experience!!!! Great place. I enjoyed every minute of my stay.
Posted by a verified traveler on Jan 14, 2019
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Comment from Hotel Management
Jan 21, 2019
by Sun Palace
Dear Guest,
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
5 out of 5
Great hotel,...excellent staff !!!!!!!!
Pros:Everything was amazing !!!!!
Cons:Maybe more places to eat !
Location:Great location, not far from downtown shops !
The food here is the best I've had at any resort in Mexico. The steaks are absolutely amazing !!!!!!!!!
Posted by Wayland, from Texas on Jul 23, 2018
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Comment from Hotel Management
Jul 23, 2018
by Sun Palace Cancun
Dear Wayland,
For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations.
We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service.
We hope to be honored with your visit once again soon.
Cordially,
Sun Palace Cancun
5 out of 5
Be Pampered!
Pros:The staff, amenities and the comfortable bed and jetted jacuzzi in the room. Everyone was friendly and eager to please. Also the stocked mini bar!
Cons:Being the oldest hotel in the chain it could stand a little updatingl It is very clean but starting to look a little worn down/dated. Still lovely.
Location:In the Hotel Zone in Cancun. You will need to take excursions to see Mexico itself, and there is a place where you can buy trips - snorkeling, ruins.
Our first time at an all inclusive and it was a great time. The staff was top notch, very friendly and accommodating. Anything you asked for they would try to get it for you. The couples massage at the spa was relaxing and professional. I recommend. The food and drink was plentiful and tasty, especially the chicken quesadilla at the snack bar. Delicious! How fun it was to be in the pool and swim up to the bar to order a drink. The breakfast buffet was incredibly varied, with traditional breakfast items and more interesting choices for the adventurous. The restaurants were all very good - steak, Thai, gourmet Mexican and Italian. The Italian restaurant was their "fancy" meal with everything from appetizer to dessert. The Parmesan cream soup was marvelous! Along with the food and drink there was entertainment, everything from magicians to Michael Jackson impersonator, to a fire show on the beach. Some were better than others, but all were enjoyable. In the Lobby Bar they had some very good singers and you could play fake Blackjack with staff members. Thank heaven it wasn't real money, the cards I was dealt! Every day, also, there was beach and pool volleyball, water aerobics, bingo, corn hole tournaments, etc. You have your choice to laze by the infinity pools or join in. Our favorite spot was by pool #2 where it was quiet and you looked out at the beach and palm trees and listened to the waves crashing as a waiter took your drink order. Aah.. I want to return.
Posted by Linda, from MI on Jun 8, 2018
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Comment from Hotel Management
Jun 9, 2018
by Sun Palace Cancun
Dear Linda,
Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us.
We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal.
We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction.
We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you.
Cordially,
Sun Palace Cancun
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All meals, snacks, and beverages included
24-hour room service
Not included
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
All available beverages included
Taxes included
24-hour room service
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Gratuities included
Transportation to offsite activities not included
Offsite tours not included
All non-motorized water sports included
All meals included
Property Features
Sun Palace Couples Only All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sun Palace Couples Only All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Self parking is free. A complete renovation of Sun Palace Couples Only All Inclusive was completed in December 2019. This 4-star Cancun aparthotel is smoke free.
1 building
247 guestrooms or units
8 levels
4 dining venues
2 bars by the pool
4 bars or lounges
Full breakfast (free)
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Coffee shop
Swim-up bar
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Sun Palace Couples Only All Inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Smart television
Satellite channels
Premium channels
Coffee maker
Separate shower and tub
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.
THAI - This restaurant serves dinner only. Open daily.
24-hour room service is available.
Nearby Activities
3 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Ecotours nearby
Golfing nearby
Snorkeling nearby
Parasailing nearby
Windsurfing nearby
Scuba diving nearby
Spa Services
The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility
Wheelchair-accessible van parking
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Sun Palace Couples Only All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Gap period enforced between guest stays - 24 hours
Hotel Names
All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only All Inclusive Aparthotel
Sun Palace Couples Only All Inclusive Aparthotel Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
Children 18 years old and younger aren't allowed at this property.
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Frequently Asked Questions
Sun Palace Couples Only All Inclusive is 3.8 mi away from Avenida Kukulkan.
Sun Palace Couples Only All Inclusive is home to La Tratto, which features Italian cuisine.
This aparthotel offers free self parking.
Sun Palace Couples Only All Inclusive is 9.1 mi (14-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Sun Palace Couples Only All Inclusive features 3 outdoor pools.
This aparthotel is on the beach. Don't forget your sunscreen!
This aparthotel has a spa, which features body scrubs, massages, and aromatherapy.
Sun Palace Couples Only All Inclusive offers free full breakfast every day from 7 AM to 11:30 AM.
Check-in is from 3 PM - midnight.
Sun Palace Couples Only All Inclusive offers an airport shuttle.
No, there is no casino at this aparthotel, but Royal Yak Casino and Sports Book (21-min drive) and PlayCity Casino (22-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
