Your stay at this Zona Hotelera property places you within 2 miles (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 252 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, 24-hour room service, and flat-screen TVs with satellite channels.
Feb 25, 2020 by Sun Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
May 6, 2019 by Sun Palace
Dear Guest, We are thrilled to read that you had an excellent and memorable getaway with us, please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.
Apr 20, 2019 by Sun Palace
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Jan 21, 2019 by Sun Palace
Dear Guest, Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Jul 23, 2018 by Sun Palace Cancun
Dear Wayland, For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations. We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service. We hope to be honored with your visit once again soon. Cordially, Sun Palace Cancun
Jun 9, 2018 by Sun Palace Cancun
Dear Linda, Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us. We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal. We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction. We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you. Cordially, Sun Palace Cancun
Apr 19, 2017 by Sun Palace Cancun
Dear Neicie, We truly appreciate your comments, thank you so much for choosing us! It is always rewarding to read about our guests experience, especially when they had an incredible pleasant time with us. Please come back soon! All the best, Sun Palace Cancun
Feb 23, 2017 by Sun Palace Cancun
Dear Danny, Thank you for choosing Sun Palace. It is with great concern we read your review as this is not the perception our guests usually have about our incredible Sun Palace. We work under high quality standards and all of our staff is highly trained and devoted to their job. We are very sorry about your perception and of course, apologize for the inconveniences it may have caused during your stay. Kind regards, Sun Palace Team
Jan 12, 2017 by Sun Palace Cancun
Dear Rob, Thank you so much for your review. We're delighted by your words and will definitely keep working hard to make sure your next stay is even better as providing you an exceptional vacation time is our main goal. Thank you so much for the confidence, please be sure we will be honored to host you again at Sun Palace. Kind regards, Sun Palace Team
This property is undergoing renovations from 27 May 2019 until further notice.
During renovations, the property will make every effort to minimize noise and disturbance.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Sun Palace Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. There's an onsite business center. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Sun Palace Couples Only All Inclusive offers 252 accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.
Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - This lobby lounge serves breakfast and light fare.
24-hour room service is available.
2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.