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Sun Palace Cancun - Adults Only - All-inclusive

Property class: 4.5
4.5-star beachfront property near Delfines Beach

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Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
Property video
Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Superior Deluxe Ocean View | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪19 min walk‬
  • Place, El Rey Ruins
    ‪2 min drive‬
  • Place, Delfines Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Governor Suite Partial Ocean View - King Size Bed

  • Partial ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Two Bedroom Presidential Suite - Ocean View

  • Ocean view
  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Junior Suite Ocean View - Two Double Beds

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View

Hypo-allergenic bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View

9.6 out of 10
Exceptional
(67 reviews)
  • Ocean view
  • 435 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

Beachside getaway.Within a 10-minute walk of this Zona Hotelera property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. Delfines Beach and Arrecife de Puerto Morelos National Park are also within 2 miles (3 km).

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 19 min walk - 1.0 mile
  • El Rey Ruins - 2 min drive - 1.6 miles
  • El Rey Ruins Trailhead - 2 min drive - 1.6 miles
  • Delfines Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Marco Polo Restaurante - ‬9 min walk
  • ‪Azvl - ‬2 min walk
  • ‪Restaurant Las Fuentes - ‬9 min walk
  • ‪Soluna Bar - ‬5 min drive

About this property

Sun Palace Cancun - Adults Only - All-inclusive

4.5-star beachfront property near Delfines Beach
Some rates at Sun Palace Cancun - Adults Only - All-inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sun Palace Cancun - Adults Only - All-inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This luxury property also offers a hot tub, a steam room, and a fitness center. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 247 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Smart TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Palace Cancun - Adults Only - All-inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

Property Registration Number 005-007-000965/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

How close is Sun Palace Cancun - Adults Only - All-inclusive to the airport?

Sun Palace Cancun - Adults Only - All-inclusive is 8.1 mi (13-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sun Palace Cancun - Adults Only - All-inclusive?

As of Apr 20, 2026, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All-inclusive on May 10, 2026 start from $533, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sun Palace Cancun - Adults Only - All-inclusive have an airport shuttle?

Sun Palace Cancun - Adults Only - All-inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 26 per person, roundtrip.

How close is Sun Palace Cancun - Adults Only - All-inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sun Palace Cancun - Adults Only - All-inclusive offer free breakfast?

Sun Palace Cancun - Adults Only - All-inclusive offers free full breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Sun Palace Cancun - Adults Only - All-inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are nearby.

What time is check-in at Sun Palace Cancun - Adults Only - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Sun Palace Cancun - Adults Only - All-inclusive?

This property offers free self parking.

Does Sun Palace Cancun - Adults Only - All-inclusive have a pool?

Sun Palace Cancun - Adults Only - All-inclusive features 3 outdoor pools.

Does Sun Palace Cancun - Adults Only - All-inclusive have a restaurant?

Sun Palace Cancun - Adults Only - All-inclusive is home to La Tratto, which features Italian cuisine.

Does Sun Palace Cancun - Adults Only - All-inclusive have a spa?

This property has a spa, which features body treatments, hydrotherapy, and body wraps.

How close is Sun Palace Cancun - Adults Only - All-inclusive to downtown Cancun?

Sun Palace Cancun - Adults Only - All-inclusive is 3.9 mi away from Avenida Kukulkan.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1003 reviews
Rating 8 - Good. 145 out of 1003 reviews
Rating 6 - Okay. 68 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Elliot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sun Palace is a travel destination for all couples who want to enjoy a beautiful hotel and tireless staff who work to make your stay an absolutely incredible one. We went for our 40th wedding anniversary and are so glad we did. The intimate size makes for a truly relaxed experience that will not be forgotten. The accommodations are truly topnotched. Everyone we spoke to had been coming to Sun Palace for years and now we know why. A wonderful experience for sure and one that will not disappoint.
Stayed 7 nights in Apr 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2026

8/10 Good

Jason, Mckinney

Stayed 7 nights in Jan 2026

10/10 Excellent

Fernando arenas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff 100 % highly recommended
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach with easy access, fantastic staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Marco

Stayed 1 night in Jan 2026

2/10 Terrible

Graham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel experience was awful. The staff are very rude. We had major issues with discrimination as well. The staff do not care about the guests and are there just to nickel and dime everyone. Customer service was appalling. Avoid booking this hotel at all costs.
Stayed 1 night in Jan 2026

4/10 Poor

Kevin

Stayed 6 nights in Dec 2025

8/10 Good

Murray

Stayed 4 nights in Jan 2026

10/10 Excellent

Annemarie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the service incredible and the food was great too. We would certainly go back and recommend to anyone who wamts top notch service and great amenities.
Stayed 5 nights in Dec 2025

6/10 Okay

Holly

Room was great. Cleaning and service were superb. Loved the pools and beach. The desk staff was t
Stayed 7 nights in Dec 2025

10/10 Excellent

Victor David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb. Celebrated our Babymoon at this resort. Nice small secluded resort for couples. Even though it's small it still felt very luxurious and never felt crowded at all. We will be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

10/10 Excellent

Hammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Friendly staff. Breakfast was awesome. Restaurants were great only complain I have is 2 out of 4 restaurants were closed But overall my wife and I had a great experience! Definitely recommend and come back here again.
Chichen Itza
Ocean view from our room
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. I def will be coming back
Stayed 1 night in Dec 2025

2/10 Terrible

Batsheva

Disliked: Staff & service, room comfort
The only person that I really love and help me is Brenda at the front desk she was amazing The tour is terrible don’t believe them I got allergies to onions they told me don’t worry we will have food for you it’s was a Lie no food no towels and no space in the beach to lay down the restaurant that they told me it’s belong to Sun palace. It’s never was belong to Sun Palace. That was a lie. I’m diabetic. It’s was horrible not Relaxing at all it’s was terrible I got so sick plus I’m on vacation the lady called me at 8 am to go downstairs so she can activate all my activities which is crazy it’s to early in the morning specially I’m on vacation so wrong I was thinking emergency I have to answer the phone but no much more to that
Stayed 3 nights in Dec 2025

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was an absolute nightmare. Was asked to show the physical card that I booked the room with. When I said I literally had no clue what card I used, they proceeded to ask me if I used someone else’s card to book the room. Was told to show them my bank account statement proving I booked the room(which doesn’t even make sense), and when I finally figured out which card I used, which was the Apple Card that uses a different number to in person transactions and virtual transactions, they made me screenshot the card details and email them to some unsecured email address. Either they don’t know how cc security works, or they’re literally trying to steal cc details. Either way, I had to immediately change my virtual cc number because it was now compromised.
Stayed 6 nights in Oct 2025

10/10 Excellent

Ebony Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish we enjoyed the entire resort! The staff, our room, food, and the spa was all excellent! We will definitely be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and beautiful beaches. We will definitely be back
Stayed 8 nights in Nov 2025

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was amazing all around.
Stayed 5 nights in Nov 2025

6/10 Okay

Anjay

Room had a humidity and mold issue. Very surprising as this hotel is highly rated. The mold issue seems to be all over the hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Darci

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was fabulous, service amazing, truly great staff. The room was spacious and what a view!
Stayed 5 nights in Nov 2025

10/10 Excellent

KATHLEEN LORRAINE, OLATHE

Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 6 nights in Nov 2025