4.2 out of 5

"Great service, 2 resorts for the price of one, quiet, relaxing, yummy fruity drinks, older crowd " More

By a verified traveler on Sat 03 Mar 2018

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Hotel Description

An all-inclusive stay in the heart of Avenida Kukulkan awaits you at GR Caribe By Solaris Deluxe All Inclusive Resort. Within a 20-minute stroll, you'll find popular places like El Rey Ruins and Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges, and a full-service spa.

All 199 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, iPod docks, and in-room childcare. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Coffee/tea makers, pillow menus, and free bottled water are also available.

A day of pampering at GR Caribe can include massages, body wraps, and facials along with access to the sauna and spa tub. The buffet restaurant, Cafe Solaris, serves international cuisine and is open for breakfast. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach and enjoy the onsite outdoor swimming pool, marina, and free kids' club. Business travelers can take advantage of a conference center, a 24-hour business center, and a meeting room. Additionally, you'll find free WiFi in public areas, a fitness center, and an outdoor tennis court. There's also free valet parking, along with the convenience of airport pick-up service.

With a stay at this 4-star Hotel Zone resort, you'll be 7.3 km (4.6 mi) from La Isla Shopping Mall.

GR Caribe By Solaris Deluxe All Inclusive Resort ratings based on 97 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

It was wonderful

Pros: see above
Cons: none
Location: real close to the airport-very convenient
Great service, 2 resorts for the price of one, quiet, relaxing, yummy fruity drinks, older crowd

Posted by on Mar 3, 2018

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Comment from Hotel Management

Mar 5, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its wonderful reading how much you enjoyed your vacations and had a marvelous time! We look forward on welcoming you again soon! Best regards,

2 out of 5

Very disappointed

Staff was fine. Room was ok. Pool area, beach, food, and accommodations outside were awful. Trash, lounge recliners not available, nothing organized on beach- chairs umbrellas nothing. Horrible pool area with stuff scattered everywhere. Every drink in a tiny plastic cup , no ice, no bottled water. Food was awful Imitation cheese, stale chips, just not worth what I paid. We left and went to another resort in Playa. Waves were huge not safe to swim. Never been so disappointed.

Posted by on Feb 9, 2018

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Comment from Hotel Management

Feb 17, 2018 by General Management

We appreciate you taking the time to give us your feedback regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our services. Best regards,

3 out of 5

Excellent staff, good beach front property

GR Caribe and sister hotel Solaris are nicely situated on the beach. Staff service is excellent. Food was okay but somewhat limited, especially for gluten free. Spa services were great.

Posted by on Jan 31, 2018

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Comment from Hotel Management

Feb 8, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a good time and enjoyed the service from our staff and the spa services. We will keep working on the special diets menus in order to offer more variety, thanks for your feedback! Best regards,

4 out of 5

Awesome hotel on the beach

The staff at the GR Caribe are reason this hotel gets a big thumbs up from my wife and I. We went to the GR Caribe to celebrate my wife birthday. We had blast. Mariano at the Cafe Solaris, Karen and Vivy at the Spa, Alberto at Marco Polo just to mention a few of the awesome staff at this resort. Alway ready to help with a smile.

Posted by , from Orlando on Jan 23, 2018

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Comment from Hotel Management

Jan 24, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know how much you and your wife enjoyed your stay and had a wonderful time! Thanks for sharing the names of the staff members who went above and beyond with their service. We hope to welcome you again in the near future! Best regards,

4 out of 5

Confortable

Pros: The shows and food
Cons: the towels
We enjoy with the shows and food, the weather was no good. too cold for us.

Posted by on Dec 13, 2017

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Comment from Hotel Management

Dec 15, 2017 by General Management

Thanks for taking the time to share your comments with us! We are glad your overall stay was good and you enjoyed our shows and food at our restaurants as well! Hopefully next time you can come in the summer so you can enjoy it better! Best Regards,

1 out of 5
Horrible check-in experience. Rude receptionist and the hotel had a horrible smell.

Posted by on Dec 7, 2017

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Comment from Hotel Management

Dec 9, 2017 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our facilities and services, such as check in, we have shared your comments with our Front Desk Manager in order to make the proper changes in our staff. Best regards,

4 out of 5

Great stay with one problem

Pros: Clean and comfortable with good service and access to entertainment at the Solaris
Cons: Beach - too many large rocks in the water and too few beach chairs with umbrellas
Location: Good location for access to dolphin swim, aqua world, and tours.
First of all the stay in general was very good and the staff very nice, Thanks to Rosa Linda, Jeyson, and Mauricio around the pool and beach, they provided great service. The nightly entertainment at the Solaris next door was also very enjoyable. Room was clean and comfortable. Food at the two restaurants was great and the outdoor buffets were also ok for the quick meal. The only problem we experienced was the beach, as the facility does not have many beach chairs with umbrellas and the ones they do provide are often " reserved " by " chair hogs" who place towels over them and then go off to the pool or for lunch and leave everyone else wanting the place that they have " reserved " but are not using. Lots of rocks in the water so stay on the far end of the GR Caribe beach where the sand extends out into the water much further..

Posted by , from New Jersey on Jul 28, 2017

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Comment from Hotel Management

Aug 3, 2017 by Royal Solaris Cancún

There is nothing more important for us than receiving your comments, thank you so much for taking the time to share your review with us. We're always eager to hear what our guests have to say about their experience with us, learning from their feedback and addressing timely all of the negative aspects, always looking forward to your complete satisfaction as a guest. Thank you for choosing us, we hope to be honored with your visit once again soon. Best regards,

5 out of 5

Great vacations!!!!

Really great hotel , the staff amazing ,Rooms execellet really clean and comfortable. Definitely recommend this hotel.

Posted by , from Miami on Jul 3, 2017

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Comment from Hotel Management

Jul 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. its great to know how much you enjoyed your vacations, the facilities and most of all the service from all of our staff! We look forward on welcoming you again in the future! Best regards,

5 out of 5

Last minute getaway

Upon entering was greeted by Rahi (concierge) he wanted to make sure that would have a great time there and that's exactly how it went. Great staff nice views good food. I'm very happy would definitely go back

Posted by on Jul 1, 2017

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Comment from Hotel Management

Jul 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are glad your vacations where fantastic and you enjoyed the food and the service from our staff! We look forward on welcoming you again soon! Best Regards,

3 out of 5

Very inconvenient

When I booked through Travelocity I selected the dates we were going, due to bad flight hours they have available to fly, we got to our hotel around 5am from their time. we were exhausted from traveling for almost 15hrs, we got to our hotel they said they were booked and could not accommodate us until 3pm. I called Travelocity since i received an email our room would be guaranteed for arrival time, turns out you have to call the hotel in advance to see of they can save your room. they had us wait in the lobby which was freezing and loud. Coldnesss made me loose my voice for 3days. We seen a whole bunch of people check out they still couldn't give us a room because the "cleaning people " were not there. we also had to wait for a specific room they had already assigned meaning that even if other rooms were cleaned and available they had us waiting for that room #. Now "ocean view" not worth me paying amost $400 more for it!!! It's a small window no balcony! Waste of money! Rooms clean but you can tell its a very old hotel. Food was not good in this hotel you have to go to the one next door which is way better. Which was very inconvenient, all activities have to be booked through the other hotel, its not to far to walk but it sure is an inconvenience. We only stayed in this hotel because the previous year we stayed in the Royal Solaris next door.

Posted by , from L on Jun 30, 2017

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Comment from Hotel Management

Jul 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are very sorry for the misinformation you had regarding your reservation, our check in time is at 3 pm and when available we are able to give our guests their room earlier, but we never confirm early check ins, since we can't know for sure the time our guests will depart, we know our staff worked as fast as they could to give you your room as soon as possible, we are very sorry to kept you waiting. We will keep working to improve in all areas, thanks for the feedback. Best Regards,

About the GR Caribe By Solaris Deluxe All Inclusive Resort

Location Blvd. Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

GR Caribe By Solaris Deluxe All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At GR Caribe By Solaris Deluxe All Inclusive Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like windsurfing and kayaking. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Avenida Kukulkan resort.

  • 1 building
  • 199 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

GR Caribe By Solaris Deluxe All Inclusive Resort offers 199 air-conditioned accommodations with iPod docking stations and free minibar items. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Cafe Solaris - This buffet restaurant specializes in international cuisine and serves breakfast only.

Veneto - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bogavante - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Entertainment

With our Entertainment Staff you will find special activities for all ages. Thursdays at night, enjoy a special appearance by dancers with their fantastic arabesque performance in Lobby Bar and every Monday see our Mayan performance by the beach. Our Pool concierge and Entertainment staff will find special activities for all ages, activities begin at 10:00 a.m. until 5:00 p.m.
In addition, guests are all welcome to use facilities at the Royal Solaris Cancun, our sister property located next door, which features live theme nights
• Mexican Show
• Masquerade
• Latino Music
• Love city
• 20s show
• Mimic show
• Broadway.

Nearby Activities

A private beach, a marina, and a health club are featured at the resort. Other recreational amenities include an outdoor pool. Children under 5 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The GR Caribe full-service spa offers several face and body treatments, as well as manicures and pedicures. A spa-tub, sauna, and steam room are also available on site.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 8 AM to 8 PM. Contact the property in advance to make arrangements.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 336.00 per person
  • Airport shuttle fee per child: MXN 336.00 (from 7 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GR Caribe
  • GR Caribe Solaris Deluxe
  • GR Caribe Solaris Deluxe All Inclusive Resort
  • GR Caribe Solaris Deluxe All Inclusive Resort Cancun
  • GR Caribe Solaris Deluxe Cancun

You should know

  • GR Caribe By Solaris Deluxe All Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Pay for 1 and Play at 2 Resorts Promotion

Book a stay in any room or rate plan and enjoy the following:

  • Fine dining, premium beverages, and use of all facilities, restaurants, and services at Royal Solaris Cancún including spa, kids club, shows, and mini water park

Full details at check-in. Restrictions may apply.

Clothing Donation Program
Guests can bring a clean item of clothing in good condition to the front desk during their stay and the hotel will deliver the clothing to local families in need.