4.3 out of 5

"Clean facilities, close to the beach, excellent customer service. " More

By a verified traveler on Tue 31 Jul 2018

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Hotel Description

4-star beachfront resort near Delfines Beach

Beachfront retreat

Your stay at this Hotel Zone resort places you within 2 miles (3 km) of Delfines Beach and El Rey Ruins. Maya Cancun Museum and Ballenas Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive resort features a private beach, a full-service spa, and a marina. Bring the family and enjoy the free kid's club, mini golf, and children's pool. Enjoy a meal in one of the 4 restaurants and free perks like valet parking and WiFi in public areas.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 199 guestrooms offer thoughtful touches like free minibar items and pillow menus. LCD TVs come with cable channels, and other amenities include free WiFi and iPod docks.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$227 per night

Luxury Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

GR Caribe By Solaris Deluxe All Inclusive Resort ratings based on 101 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Caribe By Solaris Deluxe All Inclusive Resort

Everyone (41) Couples (1) Family (2)
5 out of 5
We went there as family with 3 year old daughter & experience was just outstanding. We were initially worried as we could not reach the hotel front desk , we were confused if this resort gives us access to neighboring royal solaris resort which has more restaurants & kids play area / pool. Once we checked in there , experience from check in to checkout was awesome. People and staff are very friendly. Ocean facing rooms does not have that much of view or patio to sit outside. You can just see through the window. But rooms are very clean & resort is very well maintained. Best part of this resort is giving access to sister resort (Royal Solaris) attached to it with in 3 mins walk. Royal Solaris has better pools & also some pools with shade and nice pool bar. This resort has jacuzzis which Royal Solaris does not have. Ala carte Restaurants for lunch and dinner are better in GR Caribe .. Bogavate & other italian restaurant is very good. Royal Solaris has better buffet option for breakfast & dinner. The restaurants has menu change everyday & so it is matter of knowing which one you like certain day. Room Service to order food is free ... Drinks in GR Caribe lounge bar are not as great as Royal Solaris but fact that you have options makes this resort a better experience. Royal Solaris has activities in the night at lounge which is good way to pass time ... On checkout day , they let us stay at resort till 2 pm when taxi came to pick up while actual checkout is 11.

Posted by , from Utah, USA on Dec 8, 2018

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5 out of 5

Posted by on Nov 15, 2018

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Comment from Hotel Management

Nov 16, 2018 by General Management

Thanks for rating us! We hope to be honored with your visit again soon! Best Regards,

5 out of 5
Clean facilities, close to the beach, excellent customer service.

Posted by , from NV on Jul 31, 2018

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Comment from Hotel Management

Aug 3, 2018 by General Management

Thanks for taking the time to share your very detailed review regarding your recent stay. Thanks so much for your compliments towards our service and our facilities. We look forward on welcoming you again soon! Best Regards, General Management

5 out of 5

Fantastic Relaxing Resort

My girlfriend and I have stayed at the GR Caribe four times in the last 2 years. Each stay was better than the last. We really enjoy the ocean and they have a lot of seating and shady areas to relax the day away. The restaurants are great. The staff at the breakfast buffet are super friendly. Cris greets you with a big smile and Ricky makes sure your coffee is always full. I cant wait to go back!!

Posted by , from Wisconsin on Apr 26, 2018

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Comment from Hotel Management

Apr 26, 2018 by General Management

Your comments are greatly appreciated, thank you so much for choosing us. We work very hard to achieve high levels of satisfaction in our guests and it results rewarding to read positive feedback as result from our efforts. Thank you! Please come back soon, we will be waiting for you! Cordially,

5 out of 5

It was wonderful

Pros: see above
Cons: none
Location: real close to the airport-very convenient
Great service, 2 resorts for the price of one, quiet, relaxing, yummy fruity drinks, older crowd

Posted by on Mar 3, 2018

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Comment from Hotel Management

Mar 5, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its wonderful reading how much you enjoyed your vacations and had a marvelous time! We look forward on welcoming you again soon! Best regards,

2 out of 5

Very disappointed

Staff was fine. Room was ok. Pool area, beach, food, and accommodations outside were awful. Trash, lounge recliners not available, nothing organized on beach- chairs umbrellas nothing. Horrible pool area with stuff scattered everywhere. Every drink in a tiny plastic cup , no ice, no bottled water. Food was awful Imitation cheese, stale chips, just not worth what I paid. We left and went to another resort in Playa. Waves were huge not safe to swim. Never been so disappointed.

Posted by on Feb 9, 2018

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Comment from Hotel Management

Feb 17, 2018 by General Management

We appreciate you taking the time to give us your feedback regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our services. Best regards,

3 out of 5

Excellent staff, good beach front property

GR Caribe and sister hotel Solaris are nicely situated on the beach. Staff service is excellent. Food was okay but somewhat limited, especially for gluten free. Spa services were great.

Posted by on Jan 31, 2018

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Comment from Hotel Management

Feb 8, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a good time and enjoyed the service from our staff and the spa services. We will keep working on the special diets menus in order to offer more variety, thanks for your feedback! Best regards,

4 out of 5

Awesome hotel on the beach

The staff at the GR Caribe are reason this hotel gets a big thumbs up from my wife and I. We went to the GR Caribe to celebrate my wife birthday. We had blast. Mariano at the Cafe Solaris, Karen and Vivy at the Spa, Alberto at Marco Polo just to mention a few of the awesome staff at this resort. Alway ready to help with a smile.

Posted by , from Orlando on Jan 23, 2018

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Comment from Hotel Management

Jan 24, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know how much you and your wife enjoyed your stay and had a wonderful time! Thanks for sharing the names of the staff members who went above and beyond with their service. We hope to welcome you again in the near future! Best regards,

4 out of 5

Confortable

Pros: The shows and food
Cons: the towels
We enjoy with the shows and food, the weather was no good. too cold for us.

Posted by on Dec 13, 2017

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Comment from Hotel Management

Dec 15, 2017 by General Management

Thanks for taking the time to share your comments with us! We are glad your overall stay was good and you enjoyed our shows and food at our restaurants as well! Hopefully next time you can come in the summer so you can enjoy it better! Best Regards,

1 out of 5
Horrible check-in experience. Rude receptionist and the hotel had a horrible smell.

Posted by on Dec 7, 2017

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Comment from Hotel Management

Dec 9, 2017 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our facilities and services, such as check in, we have shared your comments with our Front Desk Manager in order to make the proper changes in our staff. Best regards,

About the GR Caribe By Solaris Deluxe All Inclusive Resort

Location Blvd. Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • All meals served buffet-style
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Caribe By Solaris Deluxe All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At GR Caribe By Solaris Deluxe All Inclusive Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like windsurfing and kayaking. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 1 building
  • 199 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

GR Caribe By Solaris Deluxe All Inclusive Resort offers 199 air-conditioned accommodations with iPod docking stations and free minibar items. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Cafe Solaris - This restaurant specializes in international cuisine and serves breakfast only.

Veneto - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bogavante - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Entertainment

With our Entertainment Staff you will find special activities for all ages. Thursdays at night, enjoy a special appearance by dancers with their fantastic arabesque performance in Lobby Bar and every Monday see our Mayan performance by the beach. Our Pool concierge and Entertainment staff will find special activities for all ages, activities begin at 10:00 a.m. until 5:00 p.m.
In addition, guests are all welcome to use facilities at the Royal Solaris Cancun, our sister property located next door, which features live theme nights
• Mexican Show
• Masquerade
• Latino Music
• Love city
• 20s show
• Mimic show
• Broadway.

Nearby Activities

A private beach, a marina, and a health club are featured at the resort. Other recreational amenities include an outdoor pool.

Children under 5 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The GR Caribe full-service spa offers several face and body treatments, as well as manicures and pedicures. A spa-tub, sauna, and steam room are also available on site.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 8 AM to 8 PM. Contact the property in advance to make arrangements.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport shuttle service is offered on request from 8 AM to 8 PM. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 336.00 per person
  • Airport shuttle fee per child: MXN 336.00 (from 7 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GR Caribe
  • GR Caribe Solaris Deluxe
  • GR Caribe Solaris Deluxe All Inclusive Resort
  • GR Caribe Solaris Deluxe All Inclusive Resort Cancun
  • GR Caribe Solaris Deluxe Cancun

You should know

  • GR Caribe By Solaris Deluxe All Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.