4.3 out of 5

"First of all the stay in general was very good and the staff very nice, Thanks to Rosa Linda, Jeyson, and Mauricio around the pool and beach, they pro ... " More

By a verified traveler on Fri 28 Jul 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at GR Caribe By Solaris Deluxe All Inclusive Resort. Within a 20-minute stroll, you'll find popular places like El Rey Ruins and Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges, and a full-service spa.

All 199 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, iPod docks, and in-room childcare. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Coffee/tea makers, pillow menus, and free bottled water are also available.

A day of pampering at GR Caribe can include massages, body wraps, and facials along with access to the sauna and spa tub. The buffet restaurant, Cafe Solaris, serves international cuisine and is open for breakfast. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach and enjoy the onsite outdoor swimming pool, marina, and free kids' club. Business travelers can take advantage of a conference center, a 24-hour business center, and a meeting room. Additionally, you'll find free WiFi in public areas, a fitness center, and an outdoor tennis court. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of airport pick-up service.

With a stay at this 4-star Avenida Kukulkan resort, you'll be 7.3 km (4.6 mi) from La Isla Shopping Mall.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$181 per night

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

GR Caribe By Solaris Deluxe All Inclusive Resort ratings based on 91 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Great stay with one problem

Pros: Clean and comfortable with good service and access to entertainment at the Solaris
Cons: Beach - too many large rocks in the water and too few beach chairs with umbrellas
Location: Good location for access to dolphin swim, aqua world, and tours.
First of all the stay in general was very good and the staff very nice, Thanks to Rosa Linda, Jeyson, and Mauricio around the pool and beach, they provided great service. The nightly entertainment at the Solaris next door was also very enjoyable. Room was clean and comfortable. Food at the two restaurants was great and the outdoor buffets were also ok for the quick meal. The only problem we experienced was the beach, as the facility does not have many beach chairs with umbrellas and the ones they do provide are often " reserved " by " chair hogs" who place towels over them and then go off to the pool or for lunch and leave everyone else wanting the place that they have " reserved " but are not using. Lots of rocks in the water so stay on the far end of the GR Caribe beach where the sand extends out into the water much further..

Posted by , from New Jersey on Jul 28, 2017

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Comment from Hotel Management

Aug 3, 2017 by Royal Solaris Cancún

There is nothing more important for us than receiving your comments, thank you so much for taking the time to share your review with us. We're always eager to hear what our guests have to say about their experience with us, learning from their feedback and addressing timely all of the negative aspects, always looking forward to your complete satisfaction as a guest. Thank you for choosing us, we hope to be honored with your visit once again soon. Best regards,

5 out of 5

Great vacations!!!!

Really great hotel , the staff amazing ,Rooms execellet really clean and comfortable. Definitely recommend this hotel.

Posted by , from Miami on Jul 3, 2017

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Comment from Hotel Management

Jul 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. its great to know how much you enjoyed your vacations, the facilities and most of all the service from all of our staff! We look forward on welcoming you again in the future! Best regards,

5 out of 5

Last minute getaway

Upon entering was greeted by Rahi (concierge) he wanted to make sure that would have a great time there and that's exactly how it went. Great staff nice views good food. I'm very happy would definitely go back

Posted by on Jul 1, 2017

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Comment from Hotel Management

Jul 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are glad your vacations where fantastic and you enjoyed the food and the service from our staff! We look forward on welcoming you again soon! Best Regards,

3 out of 5

Very inconvenient

When I booked through Travelocity I selected the dates we were going, due to bad flight hours they have available to fly, we got to our hotel around 5am from their time. we were exhausted from traveling for almost 15hrs, we got to our hotel they said they were booked and could not accommodate us until 3pm. I called Travelocity since i received an email our room would be guaranteed for arrival time, turns out you have to call the hotel in advance to see of they can save your room. they had us wait in the lobby which was freezing and loud. Coldnesss made me loose my voice for 3days. We seen a whole bunch of people check out they still couldn't give us a room because the "cleaning people " were not there. we also had to wait for a specific room they had already assigned meaning that even if other rooms were cleaned and available they had us waiting for that room #. Now "ocean view" not worth me paying amost $400 more for it!!! It's a small window no balcony! Waste of money! Rooms clean but you can tell its a very old hotel. Food was not good in this hotel you have to go to the one next door which is way better. Which was very inconvenient, all activities have to be booked through the other hotel, its not to far to walk but it sure is an inconvenience. We only stayed in this hotel because the previous year we stayed in the Royal Solaris next door.

Posted by , from L on Jun 30, 2017

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Comment from Hotel Management

Jul 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are very sorry for the misinformation you had regarding your reservation, our check in time is at 3 pm and when available we are able to give our guests their room earlier, but we never confirm early check ins, since we can't know for sure the time our guests will depart, we know our staff worked as fast as they could to give you your room as soon as possible, we are very sorry to kept you waiting. We will keep working to improve in all areas, thanks for the feedback. Best Regards,

3 out of 5
They hotel staff was great, and the resort was comfortable and clean. However, the food could definitely be improved. The food was the only disappointment.

Posted by on Jun 28, 2017

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Comment from Hotel Management

Jun 30, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are glad your stay overall was great and you found our service to be fantastic! We appreciate your comments regarding our food, our Cheffs are constantly working to improve our menus and dishes and cater to all palates, it can be diffciult sometimes but we keep working on this until we ahieve the very best, thanks for your feedback! Best Regards,

3 out of 5

Overall experience

Overall ..not too bad. Room thermostat didnt work.Mentioned it to hotel staff...they never fixed it. Bombarded by timeshare staff immediately on arrival...which was annoying. I would suggest that they not be so pushy on the timeshare presentation. That kills the vacation experience.

Posted by , from CA on Jun 22, 2017

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Comment from Hotel Management

Jun 26, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments with us regarding your recent stay. We are glad your overall stay was good, please accept our apologies for not being able to give you a prompt solution with your AC in the room. We personally read and address all of the inconveniences stated on the comments we receive. Please rest assured we will forward your comments to the departments in charge for immediate follow up. Your satisfaction is always the most important for us. We hope to be honored with your visit once again in a near future. Best Regards,

5 out of 5

A perfect family vacation!

Pros: Service, cleanliness, free water sports, food, beach, ocean.
Cons: Concierge a little too aggressive pushing his "agenda" on us upon our arrival. I saw another concierge doing something to other newcomers too.
Location: We did 2 excursions ... to Mayan ruins and to swim with dolphins. Easy to get a taxi. Drivers super friendly.
We (2 adults, 2 kids) stayed 6 nights at this resort. It was our first all-inclusive experience and it did not disappoint! Check in was friendly. Rooms, spotless. Sheets changed/room cleaned daily if you wanted. We were extremely impressed with the variety and quality of foods offered at all the various restaurants on site. We were able to use the sister resort next door and actually spent most of our pool time there. Their pool was bigger and there was a water volleyball net set up so we'd spend hours playing by ourselves or with others who would "drop in." Service was amazing whether by the pool or at a restaurant. Employees were always cleaning, something somewhere! I once saw this employee scrubbing the outside of a garbage can. I have never seen that before. Workers smiled and said hello, hola ... they seemed genuinely happy to be there, to be working. Now, my favorite part, the beach ... the ocean color was stunning and the sand, soft. The waves were sometimes high and wild (rip tide), but those days we just stayed closer to the shore. A lifeguard was on duty and was very diligent. The water temp in early June was heavenly. We took a quick swim before we left for the airport to return home at 7:30am and walked right into the water. Air temps, never too hot, just right. Water sports were offered for free on the bay side: catamarans, pedal boats, kayaks. We never had to wait for these and employees were, again, very helpful and friendly.

Posted by , from Colorado on Jun 8, 2017

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Comment from Hotel Management

Jun 15, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know your stay was very enojoyable! its always fantastic to know when our guests enjoy themselves and have fun and make the ebst out of it! We really look forward on welcoming you again! Best Regards,

5 out of 5

Awesome

Right on the beach. Get access to sister hotel that is connected. The food at the restaurants was excellent, especially marco pollo, venuto, and bogavantes. Highly recommend this resort

Posted by , from WI on May 25, 2017

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Comment from Hotel Management

May 27, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. Its fantastic to know how much you enjoyed your vacations! We appreciate your comments. We hope to have you back soon! Best Regards,

4 out of 5

accident

We ended up at this resort in accident. I thought we were booked at The Gran Caribe. I was nervous at first. Turned out to be an awesome accident. We LOVED IT! The resort was the perfect size. Having access to hotel next door was a bonus. The staff was amazing! We especially like Ivan, the concierge. Wish we could've stayed another day!!! Only negative was the food. Not the best buffet I've seen in my years of all inclusive.

Posted by on May 8, 2017

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Comment from Hotel Management

May 15, 2017 by Hoteles Solaris de México

What a fabolous accident! Things always accommodate for the better so we are very glad you ended up here with us and you really enjoyed it! We hope to have you back any accident soon! Best Regards,

5 out of 5

Nice hotel with beautiful beach

Pros: Hotel location in the hotel zone. Beautiful beach right at the hotel. Very good foods. Very friendly and helpful staff.
Cons: Everything is good in this hotel.
We had a room with beautiful beach views. We really enjoyed ourselves staying in this hotel. The foods offered in all restaurants were very good.

Posted by on Mar 17, 2017

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Comment from Hotel Management

Mar 23, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay especially the beach and the food at our restaurants. We look forward on welcoming you again soon! Best Regards,

About the GR Caribe By Solaris Deluxe All Inclusive Resort

Location Blvd. Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

GR Caribe By Solaris Deluxe All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At GR Caribe By Solaris Deluxe All Inclusive Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like windsurfing and kayaking. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 1 building
  • 199 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Buffet breakfast (free)
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

GR Caribe By Solaris Deluxe All Inclusive Resort offers 199 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Cafe Solaris - This buffet restaurant specializes in international cuisine and serves breakfast only.

Veneto - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bogavante - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Entertainment

With our Entertainment Staff you will find special activities for all ages. Thursdays at night, enjoy a special appearance by dancers with their fantastic arabesque performance in Lobby Bar and every Monday see our Mayan performance by the beach. Our Pool concierge and Entertainment staff will find special activities for all ages, activities begin at 10:00 a.m. until 5:00 p.m.
In addition, guests are all welcome to use facilities at the Royal Solaris Cancun, our sister property located next door, which features live theme nights
• Mexican Show
• Masquerade
• Latino Music
• Love city
• 20s show
• Mimic show
• Broadway.

Nearby Activities

A private beach, a marina, and a health club are featured at the resort. Other recreational amenities include an outdoor pool. Children under 5 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The GR Caribe full-service spa offers several face and body treatments, as well as manicures and pedicures. A spa-tub, sauna, and steam room are also available on site.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

This property does not allow early check-in. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 336 per person
  • Airport shuttle fee per child: MXN 336.00 (from 7 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GR Caribe
  • GR Caribe Solaris Deluxe
  • GR Caribe Solaris Deluxe All Inclusive Resort
  • GR Caribe Solaris Deluxe All Inclusive Resort Cancun
  • GR Caribe Solaris Deluxe Cancun

You should know

  • GR Caribe By Solaris Deluxe All Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Pay for 1 and Play at 2 Resorts Promotion

Book a stay in any room or rate plan and enjoy the following:

  • Fine dining, premium beverages, and use of all facilities, restaurants, and services at Royal Solaris Cancún including spa, kids club, shows, and mini water park

Full details at check-in. Restrictions may apply.

Clothing Donation Program
Guests can bring a clean item of clothing in good condition to the front desk during their stay and the hotel will deliver the clothing to local families in need.

Turtle Season Offer

Book a stay in any rate category for travel over Turtle Season (July-October 2017) and receive the following:

  • Participation in turtle release

Full details at check-in. Offer subject to availability. Other restrictions may apply.

Halloween Costume Contest

Book a stay in any room or rate category for travel October 31, 2017 and bring your costumes to participate in a traditional costume contest at the Tehuacan theater with prizes for the winners.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Day of the Dead Celebration

Book a stay in any room or rate category for travel November 1-2, 2017 and participate in Mexican traditions with a spectacular Mexican mausoleum at Las Fuentes Restaurant during dinner. Mexican cocktails will be offered all day at the pool bars.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Thanksgiving Celebration

Book a stay in any room or rate category for travel November 23, 2017 and participate in a celebration day at Royal Solaris Cancun, including decorations in Las Fuentes Restaurant and lobby area.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Christmas Eve Celebration

Book a stay in any room or rate category for travel December 24-25, 2017 and participate in special dinners in the restaurants as well as activities at the kid's club and by the pool. Enjoy a Christmas show at the Tehuacan theater to close the day.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

New Year's Celebration

Book a stay in any room or rate category for travel December 31, 2017 and participate in a New Year's Eve buffet at Las Fuentes restaurant with a la carte menus at specialty restaurants. New Years Eve Party included in the stay with traditional 12 grapes, sparkling wine, and live music.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.