4.3 out of 5

"Clean facilities, close to the beach, excellent customer service. " More

By a verified traveler on Tue 31 Jul 2018

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Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of El Rey Ruins and La Isla Shopping Mall. Maya Cancun Museum and Ventura Park Cancun are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a marina. Bring the family and enjoy the free kid's club, mini golf, and children's pool. Enjoy a meal in one of the 4 restaurants and perks like free buffet breakfast and free valet parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 199 guestrooms offer thoughtful touches like free minibar items and pillow menus. LCD TVs come with cable channels, and other amenities include free WiFi and iPod docks.

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$254 per night

Luxury Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe lagoon view Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, Oceanfront Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

GR Caribe By Solaris Deluxe All Inclusive Resort ratings based on 105 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Caribe By Solaris Deluxe All Inclusive Resort

Everyone (45) Couples (1) Family (2)
5 out of 5
Everything was excellent, The food, the service, the facilities were all outstanding , very clean . This was our 3 rd time staying at GR Caribe in Cancun

Posted by on Feb 3, 2019

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Comment from Hotel Management

Feb 5, 2019 by General Management

Dear Bill, Thanks for sharing your comments with us regarding your 3rd visit! Its fabolous reading how much you enjoyed the food, service and facilities! We look forward on welcoming you again soon! Best Regards,

5 out of 5
My fiancé and I stayed here for 5 days and had an amazing time! I chose the GR Caribe because you can also use the property next door the royal Solaris. The GR Caribe was an amazing experience from the food, the beach, the drinks and even the cleanliness. I literally watched someone scrub down the pool chairs every night and all the bathrooms were very clean too. I will say that on the royal Solaris side the bathrooms by the pool were not that great. One other thing I loved about this place was that they had two very nice restaurants that did not require reservations. One night we had to wait 20 min but it was well worth it! Most other resorts I have stayed at you needed to make reservations every night in advance so this was a plus for me. The drinks were also great and everyone went out of their way to make sure you had fun. Hands down the best experience I have had in Mexico.

Posted by , from Virginia on Jan 13, 2019

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Comment from Hotel Management

Jan 23, 2019 by General Management

Dear Brittany, Its fabolous reading how much you and your fiancé enjoyed your vacations here with us and had the best experience! Our staff constantly work to enhance our property andkeep it as clean and nice as possible for all our dear guests, its great reading how much you enjoyed our food and drinks and we look forward on welcoming you again soon! Best Regards,

5 out of 5
We enjoyed the stay very much! We spent the days almost in the hotel. Hotel staffs are really nice, especially for the bar staffs. I also want to emphasize that we can use facilities of GR Caribe and Loyal Solaris, which is located in next and walking distance.

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 8, 2019 by General Management

Its fabolous to read how amazing your stay was! Thanks for sharing your experience and we look forward on welcoming you again very soon! Best regards,

3 out of 5
Overall, this is a nice 3 star resort. Our family, coming in from all over the US and Canada was celebrating Christmas together. The biggest frustration was poor communication with services and amenities. One desk person tells us we do not need reservations at a specific restaurant but when we go, reservations were required. The next day we stop to make reservations at the restaurant and are told by the greater, the don’t take reservations. Huh??? We were constantly facing mixed messages by staff telling us exact opposite statements. The rooms were nice but the mattresses were old and very firm/ hard. The Thermostats were always incorrect for room temps and the A/C never seemed to take much of the humidity out of the room. Housekeeping was amazing and I never seemed to catch them in the room. We would head out for breakfast or for a walk on the beach, when we returned, the room was clean and refreshed. The food was a dining experience. The presentation was incredible for every plated meal, far beyond typical all-inclusive standards. The quality of food however, was lacking. Meats were poor cuts and more fat than meat, vegetables were better along with fruits, but more as garnish than meal. The location is very close to the airport on the southern end of the Hotel Zone. The beach is soft white sands and offers nice swimming in the crashing waves. Water depth is fairly shallow, running 4-5’ at 30 feet off shore. Lots of sand areas allowing you to stand easily.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Jan 3, 2019 by General Management

Thanks for your comments. We regret not fully meeting your expectations but all your comments help us to improve our services, especially the communication and information all our staff provide our guests. Your comments have been shared to all the different departments for immediate followup. Best regards,

5 out of 5
We went there as family with 3 year old daughter & experience was just outstanding. We were initially worried as we could not reach the hotel front desk , we were confused if this resort gives us access to neighboring royal solaris resort which has more restaurants & kids play area / pool. Once we checked in there , experience from check in to checkout was awesome. People and staff are very friendly. Ocean facing rooms does not have that much of view or patio to sit outside. You can just see through the window. But rooms are very clean & resort is very well maintained. Best part of this resort is giving access to sister resort (Royal Solaris) attached to it with in 3 mins walk. Royal Solaris has better pools & also some pools with shade and nice pool bar. This resort has jacuzzis which Royal Solaris does not have. Ala carte Restaurants for lunch and dinner are better in GR Caribe .. Bogavate & other italian restaurant is very good. Royal Solaris has better buffet option for breakfast & dinner. The restaurants has menu change everyday & so it is matter of knowing which one you like certain day. Room Service to order food is free ... Drinks in GR Caribe lounge bar are not as great as Royal Solaris but fact that you have options makes this resort a better experience. Royal Solaris has activities in the night at lounge which is good way to pass time ... On checkout day , they let us stay at resort till 2 pm when taxi came to pick up while actual checkout is 11.

Posted by , from Utah, USA on Dec 8, 2018

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Comment from Hotel Management

Dec 13, 2018 by General Management

Dear Nagarur, Thanks for taking the time to share your comments regarding your recent stay. Its great to read how much you enjoyed your stay highlighted by all the services GR Caribe has to offer, like being able to use neighboring hotel Royal Solaris and also all our food and wide variety in between both hotels! We hope to be able to welcome you bac again soon! Best regards,

5 out of 5

Posted by on Nov 15, 2018

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Comment from Hotel Management

Nov 16, 2018 by General Management

Thanks for rating us! We hope to be honored with your visit again soon! Best Regards,

5 out of 5
Clean facilities, close to the beach, excellent customer service.

Posted by , from NV on Jul 31, 2018

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Comment from Hotel Management

Aug 3, 2018 by General Management

Thanks for taking the time to share your very detailed review regarding your recent stay. Thanks so much for your compliments towards our service and our facilities. We look forward on welcoming you again soon! Best Regards, General Management

5 out of 5

Fantastic Relaxing Resort

My girlfriend and I have stayed at the GR Caribe four times in the last 2 years. Each stay was better than the last. We really enjoy the ocean and they have a lot of seating and shady areas to relax the day away. The restaurants are great. The staff at the breakfast buffet are super friendly. Cris greets you with a big smile and Ricky makes sure your coffee is always full. I cant wait to go back!!

Posted by , from Wisconsin on Apr 26, 2018

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Comment from Hotel Management

Apr 26, 2018 by General Management

Your comments are greatly appreciated, thank you so much for choosing us. We work very hard to achieve high levels of satisfaction in our guests and it results rewarding to read positive feedback as result from our efforts. Thank you! Please come back soon, we will be waiting for you! Cordially,

5 out of 5

It was wonderful

Pros: see above
Cons: none
Location: real close to the airport-very convenient
Great service, 2 resorts for the price of one, quiet, relaxing, yummy fruity drinks, older crowd

Posted by on Mar 3, 2018

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Comment from Hotel Management

Mar 5, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its wonderful reading how much you enjoyed your vacations and had a marvelous time! We look forward on welcoming you again soon! Best regards,

2 out of 5

Very disappointed

Staff was fine. Room was ok. Pool area, beach, food, and accommodations outside were awful. Trash, lounge recliners not available, nothing organized on beach- chairs umbrellas nothing. Horrible pool area with stuff scattered everywhere. Every drink in a tiny plastic cup , no ice, no bottled water. Food was awful Imitation cheese, stale chips, just not worth what I paid. We left and went to another resort in Playa. Waves were huge not safe to swim. Never been so disappointed.

Posted by on Feb 9, 2018

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Comment from Hotel Management

Feb 17, 2018 by General Management

We appreciate you taking the time to give us your feedback regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our services. Best regards,

About the GR Caribe By Solaris Deluxe All Inclusive Resort

Location Blvd. Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • All meals served buffet-style
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Caribe By Solaris Deluxe All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At GR Caribe By Solaris Deluxe All Inclusive Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like windsurfing and kayaking. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 199 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Buffet breakfast (free)
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free valet parking and self parking

Room Amenities

GR Caribe By Solaris Deluxe All Inclusive Resort offers 199 air-conditioned accommodations with iPod docking stations and free minibar items. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

Cafe Solaris - This restaurant specializes in international cuisine and serves breakfast only.

Veneto - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Bogavante - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Entertainment

With our Entertainment Staff you will find special activities for all ages. Thursdays at night, enjoy a special appearance by dancers with their fantastic arabesque performance in Lobby Bar and every Monday see our Mayan performance by the beach. Our Pool concierge and Entertainment staff will find special activities for all ages, activities begin at 10:00 a.m. until 5:00 p.m.
In addition, guests are all welcome to use facilities at the Royal Solaris Cancun, our sister property located next door, which features live theme nights
• Mexican Show
• Masquerade
• Latino Music
• Love city
• 20s show
• Mimic show
• Broadway.

Nearby Activities

A private beach, a marina, and a health club are featured at the resort. Other recreational amenities include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The GR Caribe full-service spa offers several face and body treatments, as well as manicures and pedicures. A spa-tub, sauna, and steam room are also available on site.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 8 AM to 8 PM. Fees may apply. Contact the property in advance to make arrangements.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport shuttle service is offered on request from 8 AM to 8 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 24.18 per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 336.00 per person
  • Airport shuttle fee per child: MXN 336.00 (from 7 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GR Caribe
  • GR Caribe Solaris Deluxe
  • GR Caribe Solaris Deluxe Cancun

You should know

  • GR Caribe By Solaris Deluxe All Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.