"Beautiful property, nice rooms and staff was friendly. Service at the bars was quick. The food situation on the other hand was ridiculous. I feel the ... " More
Beachfront retreat
At this Costa Mujeres property, you'll be within 3 miles (5 km) of Mujeres Beach and 6 miles (10 km) of Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus.
Oct 14, 2021 by Online Reputation Manager
Dear Qualisha, Thank you for taking the time to share your feedback. It saddens us to hear that your stay was anything less than pleasing due to the issues in your room and the inconveniences your described above. Certainly, this is not the kind of experience we would like our valued guest to have and we apologize for any inconvenience this may have caused you during your stay. We take complaints very seriously at our property. Please know, that your voice has been heard and this and we will use your feedback to optimize operations where necessary. It is our hope that you provide us an opportunity to be at your service again. In the meantime, we sincerely hope that you remain healthy and safe during this unprecedented time. Take care; we hope we can be at your service again. Warm regards, Hotel Riu Dunamar Online Reputation Manager
Oct 1, 2021 by Online Reputation Manager
Dear Marilyn, We appreciate you taking the time to evaluate your recent stay at Hotel Riu Dunamar. Please accept our apologies that we did not live up to the standards you have come to expect from us and for the unsatisfactory service you received from our front desk associates. As we are committed to providing exceptional service, what you have described is unacceptable and not what we pride ourselves on providing. We can assure you this experience was below our typical standards. We are grateful to you for bringing these concerns to our attention which we take very seriously. Your feedback will be shared with the management team to use as an opportunity to improve upon our guest experiences. To end, we are surprised to read your comment regarding your idea of what the All-Inclusive concept stands for. Please know, an All-Inclusive vacation means that your stay, unlimited food, drinks, activities and entertainment are all included in the resort's booking price. All charges for extra services are correctly displayed wherever you can book our hotel. However, while as advertised the Renova Spa is offered with an extra charge, the gym is free. We are sorry if you missed this information when booking our hotel. It is our hope you will consider a future visit in order to experience the level of hospitality we are typically known for providing to our beloved guests. Respectfully, Hotel Riu Dunamar Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Riu Dunamar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Dunamar All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Dunamar All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Costa Mujeres property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Dunamar All Inclusive offers 740 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated accommodations have separate living rooms. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Isla Mujeres - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Pompeya - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Bamboo - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Las Brasas - This steakhouse serves dinner only. Open daily.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.