For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We stayed for 9 days and came back on 1/13.
The good:
1. No seaweed in the water
2. New, clean facility
3. Nice beach and awesome pools (5 of them)
...
"
More
Within 6 miles (10 km) of this property, you'll find Dolphin Discovery and Playa Mujeres Golf Club. Mujeres Beach and Garrafon Natural Reef Park are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus.
Free WiFi, flat-screen TVs
In addition to flat-screen TVs with satellite channels, the 740 guestrooms offer free WiFi and balconies or patios. Living rooms, minibars, and free bottled water are also available.
Riu Dunamar All Inclusive ratings based on 10 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Riu Dunamar All Inclusive
Everyone (5)Couples (2)Family (3)
4 out of 5
We stayed for 9 days and came back on 1/13.
The good:
1. No seaweed in the water
2. New, clean facility
3. Nice beach and awesome pools (5 of them)
4. Water slides
The not so good:
1. At lunch, sometimes the buffet was closed and you had to go to the one open restaurant out of 5. The Italian restaurant was not good.
2. There's a show every night. If you are ocean facing, it will be loud until 11. They particularly like Michael Jackson and do tributes to him. I think no one has told them the news.
3. At checkout, (12:00), we asked for an extension since our flight did not leave until 4:45. The resort was not full but they wouldn't give us one, unless we paid 880 pesos. I agreed to pay. When I presented my credit card, they wanted to also see my passport. Then they asked me to re-sign the credit card exactly how my passport was signed. Apparently, people don't like paying the extra money and dispute it as a lost credit card. I didn't like not being trusted after I spent 9 days there.
4. Too many kids. If you have kids, then you won't mind. If you don't, they will get on your nerves.
Overall, a nice place with good employees but there are better places to stay. Probably won't be going back there.
Posted by a verified traveler on Jan 17, 2020
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3 out of 5
Nothing much for kids to do. If you're planning to go there with children, look else where.
The beach is not that great, either. Expect to step on lots of seaweeds on the beach.
Posted by JJ, from Northern Virginia on Aug 6, 2019
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4 out of 5
As I saw on other posts The pool is very warm, too warm to cool off. The beach was covered in seaweed. The food had a lot to be desired; over cooked, or several days old.
Posted by a verified traveler on Aug 4, 2019
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5 out of 5
Excellent 4 star All inclusive. Food and drinks plentiful, no waiting. Front desk responded to all request promptly. Beach service is great. Nightly entertainment good. .
Posted by a verified traveler on Jun 6, 2019
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4 out of 5
Like that it was secluded
Love the pools
The staff were so sweet and friendly
Posted by a verified traveler on May 26, 2019
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4 out of 5
Posted by a verified traveler on Mar 28, 2019
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4 out of 5
Nice and clean. Newer facility but did not appear to have room service. Restaurants were good. Coffee and tea did not seem as readily available as other resorts in the morning. Drinks were good but sometimes needed to wait a little while especially ordering from the beach. The 24 hr sports bar is limited and the only place to get food after restaurants close at 21:30. The choices are not good; hot dog or bad nachos. Maybe a cold sandwich, that’s about it. All staff were friendly and helpful. Water park is a plus for families. Pre book a shuttle b/c it’s about 30-40 mins north of airport a taxi would be expensive.
Posted by Shea on Jan 2, 2019
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5 out of 5
Our family of 5 stayed a week at the hotel and we were pleasantly surprised how good it was. It is not close to the night life of Cancun, nor are their any retail/shopping opportunities close to the hotel. But, if you are looking for a place to relax and chill out, this is the place for you. Options for all ages includes four pools, a large outstanding beach (the water was a little cool in December), a water park for the kids, some of the best food choices we have had compared to many other places we have stayed, nightly entertainment, and a willingness of the entire staff to handle all are needs. The alcohol was available in the rooms and at their many bars providing excellent choices of beverages (not watered down). The rooms were clean and well appointed. I highly recommend this hotel and will definitely place it on my revisit list for the future.
Posted by Ken, from Milwaukee ,Wi on Dec 26, 2018
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2 out of 5
We have requested for Vegan food and they confirmed with email that will provide it but disappointed that they did not had any vegan food. they had Vegetarian food but last day they had sea food in vegetarian buffet. Other than that we did not had any issue with them.
Posted by Sam, from Orlando on Nov 26, 2018
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5 out of 5
Fantastic place
Some of the reviews were low that I read and I'm not sure why. Food was above average and free. Staff was unbelievably great. This hotel is new and plants are still growing so there are some thin areas but still looks great.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Scuba-diving lessons
Snorkeling
Entertainment
Onsite entertainment and activities
Onsite live performances
Not included
Motorized water sports
Scuba-diving excursions
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Taxes included
Onsite entertainment and activities included
All meals served buffet-style
Buffet and à la carte dining
Gratuities included
Additional gratuities accepted
Airport transfers not included
All food and beverages included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Motorized water sports not included
All available beverages included
Scuba lessons included
Minibar (all beverages included)
In-room liquor dispensers
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
All non-motorized water sports included
Onsite live performances included
Snorkeling included
Property Features
Riu Dunamar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Dunamar All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Dunamar All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Costa Mujeres property.
1 building
740 guestrooms or units
5 levels
5 dining venues
2 swim-up bars
6 bars or lounges
128 sq m of conference space
Built in 2017
Buffet breakfast (free)
Nightclub
Bar by the pool
Deli
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference space
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Car service
Tour and ticket information
Concierge
Pool or billiards table
Convenience store
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 5
Children's pool
Waterslide
Number of living rooms1
Free WiFi
Children's club (free)
Grocery/convenience store
Snack bar/deli
Babysitting or childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (35.8 km / 22.2 mi)
Parking: Free self parking
Room Amenities
Riu Dunamar All Inclusive offers 740 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Bathrooms are partially open
Private balcony or patio
Living room
Minibar
Flat-screen television
Satellite channels
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Isla Mujeres - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Pompeya - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Bamboo - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Las Brasas - This steakhouse serves dinner only. Open daily.
Nearby Activities
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, a spa tub, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Fitness classes on site
Scuba diving on site
Golf lessons available nearby
Kayaking on site
Windsurfing on site
Spa Services
Renova Spa has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Spa tub in spa
Steam room in spa
Number of treatment rooms 2
Minimum age to access spa is 18
Massages on beach
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Riu Dunamar All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Yes, there are 5 restaurants on site.
This property offers free self parking.
Riu Dunamar All Inclusive is 22.2 mi (51-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Riu Dunamar All Inclusive features 5 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Renova Spa, where you can enjoy body treatments, beach massages, and facials.
Riu Dunamar All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.
Check-in is from 7:00 AM - anytime.
Airport shuttle services are not available at Riu Dunamar All Inclusive.
No, there is no casino at this property, but PlayCity Casino (20-min drive) and Royal Yak Casino and Sports Book (21-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
