Book Hotels in Costa Mujeres

"Beautiful resort with a stunning property overall. The customer service, however, was lacking. Check-in was long and felt unwelcoming from the start. We stayed in a swim-out room, which was beautiful, but there were a few maintenance issues — the jets needed repair and the patio light was not working. We were asked to wait until 3 PM to enter the room because they stated they needed to do a “thorough check,” yet several items still appeared to have been missed. The “butler” service also did not feel like true butler service. It was my birthday trip, and I travel every year for my birthday, so I’m used to resorts adding thoughtful touches like a birthday banner on the door, chocolates, or a small cake in the room. Unfortunately, none of that was included here. Birthday decorations of any kind required an additional fee, and when I asked customer service about a simple door banner, I was told, “We don’t do that.” On a positive note, the food was very good for an all-inclusive resort. The Italian restaurant was just okay compared to the others. Overall, we still had a good time, but the experience lacked the personal touches that make a birthday stay feel special."

"Amazing "

"Great staff, delicious food, nice amenities I had an amazing vacation "

"Nice relaxing spot"

"Amazing in all ways"

"This resort was awesome, from the look to the cleanliness, down to the service, ten out of ten for me. I have no complaints and no issues with anything. I loved it and I will definitely be back "