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Sunset Royal Beach Resort - All Inclusive

4-star property
Blvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO 1-855-201-7819

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3.3 out of 5
See all 6 Travelocity Reviews

"The hotel is not bad, my room was very nice and big, I had a beautiful view and even a little kitchen. The beach is awesome, the location is wonderful ... " More

By a verified traveler on Thu 03 Oct 2019

Points Of Interest

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 2 miles (3 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like full breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and coffee/tea makers, the 234 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Free minibar items, DVD players, and room service are also available.

Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$219* Per night/room Jan 25 - Jan 26

Sunset Royal Beach Resort - All Inclusive ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunset Royal Beach Resort - All Inclusive

Everyone (4)
3 out of 5
The hotel is not bad, my room was very nice and big, I had a beautiful view and even a little kitchen. The beach is awesome, the location is wonderful, just a short walk to the entertainment area. Most of the staff personnel were very nice and helpful, but not all. Food options were very limited, the worst I have seen, and I have been to many other all-inclusives. The food itself was not bad, I loved their fish and deserts, ceviche bar was nice on Friday, all the flavored water/ice tea in the lobby was a nice touch. Overall the food was not bad, just very limited. (No eggs' choices for breakfast, just the omelet). Beach service was nice. But, they stop to serve alcohol after 11 pm, I was told Cancun has these regulations for the hotels. If you want to bring outside friends in your room just for a bit, they will not let you, even if your guest would not use any of the facilities in the hotel. Again, being in many other places have not seen that before. They have two sister resort hotels, and free transportation to them that was good and I loved the water taxi. However, you can't use your all inclusive at those hotels. Again, compare to my previous experience, in all other hotels if they have sister properties you can use your all inclusive there. Overall, my experience was not bad it was a good deal, although probably I will not be back. I do not like when you are complaining about something at the hotel, they tell you that you are more than welcome to go and stay elsewhere.

Posted by , from USA on Oct 3, 2019

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3 out of 5

had better expectations

Pros: The beach was awesome!
Cons: Need major renovation of their facilities.
rooms are outdated, need renovation, need to get rid of cockroaches. Beach was very nice, staff is polite and helpful.

Posted by on Nov 4, 2017

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Comment from Hotel Management

Dec 6, 2017 by jim

We are sorry you were disappointed. We are reemodeling now and will do our best to make things better.

4 out of 5

On the ocean. Close to shopping and nIght life.

Not a lot of information upon arrival. Missed out on our lobster dinner. Reservations. Family separated on same floor. But good location good time

Posted by on Jun 27, 2016

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4 out of 5

Nice hotel close to the beach

I loved every minute been there, nice people to talk to in the hotel

Posted by on Nov 10, 2015

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1 out of 5

Robbed at the Royal Sunset!!

Spent a week at the Royal Sunset. The breakfast and lunch are good, but the dinners under the tent are all the leftovers from the day before. I wouldn't even feed it to my dog. The beds are so hard you feel like you are sleeping on the tile floor. The pool at the sister hotel Sunset Lagoon is much better with a water slide for the kids and a bar in the pool. We were pretty happy with our stay until it came time to pack our bags and realized we had been robbed. No one other than the cleaning crew could be responsible since the items in question never left our room. When we told the people at the front desk they basically told us it wasn't their problem.

Posted by on Jul 11, 2009

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5 out of 5

Home away from home

We went there last year for the firs time and loved it so much, we couldn't wait to get back again this year. We loved the staff, location and the beaches so much we bouught into their timeshare and do not regret it a bit. It's great to be able to shuttle back and forth bethween this resort and the sister hotel, Sunset Lagoon. Staff are EXTREMELY friendly and make you feel at home. We look forward to staying at the other resort in this family. :-)

Posted by on Apr 14, 2009

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About the Sunset Royal Beach Resort - All Inclusive

Location Blvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Lessons/classes/games

  • Yoga

Not included

  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services

  • Yoga classes/lessons included
  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium food items
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • Room service during certain hours

Property Features

Sunset Royal Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunset Royal Beach Resort - All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sunset Royal Beach Resort - All Inclusive. Free self parking is available. This 4-star Cancun property is smoke free.

  • 234 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Full breakfast (free)
  • Bar by the pool
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Sofa bed
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (22.1 km / 13.7 mi)
  • Parking: Free self parking

Room Amenities

Sunset Royal Beach Resort - All Inclusive offers 234 air-conditioned accommodations with DVD players and free minibar items. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast.

Acuario - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Capriccio - This buffet restaurant specializes in Italian cuisine and serves breakfast and lunch. Open daily.

Moonlight Theater - This theme restaurant specializes in international cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Kayaking nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Ya'ax Ché Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Royal Sunset Beach Resort
  • Royal Sunset Resort
  • Sunset All Inclusive
  • Sunset Royal Beach
  • Sunset Royal Beach All Inclusive
  • Sunset Royal Beach Cancun
  • Sunset Royal Beach Resort
  • Sunset Royal Beach Resort All Inclusive
  • Sunset Royal Beach Resort All Inclusive Cancun
  • Sunset Royal Resort
  • Sunset Royal Beach All Inclusive Cancun
  • Sunset Royal Inclusive Cancun
  • Sunset Royal Inclusive Cancun
  • Sunset Royal Beach Resort - All Inclusive Cancun
  • Sunset Royal Beach Resort - All Inclusive All-inclusive property
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.