Find a Hotel in Centro - Supmza 001

"The resort is beautiful and clean and the staff are all very nice, the beach is beautiful, you do have to walk across a small street to get to it, there are two large pools, one with a swim up bar. There are 3 restaurants plus room service, they do have different options during the week which was a nice surprise, all of the food was very good. Great location, easily walk to restaurants, bars and shopping, 2 things to know, some of the rooms are across from a school, so you may hear kids and some of the rooms are across from Stingray, which can be loud, all the other rooms seem like they would be quiet. The rooms and bathrooms are large and have nice balcony's."

"Very good stay, almost all the staff was very nice and helpful. I only had one rude person at the deli. You advertise as having vegetarian vegan options but this was not the case in your Deli."

"Stayed for SB with a group of 5. One of the things I usually look forward to most when visiting Mexico is the hospitality, but here it was very inconsistent. Some staff members were kind and welcoming, while others were incredibly rude. The condition of the resort also needs serious attention. Our fridge didn’t work, the balcony door wouldn’t close which made the room hot and uncomfortable, and the shower door didn’t close properly. There were also only two outlets in the entire room, which is very inconvenient for multiple guests. Several amenities that were advertised were either broken or unavailable. The zipline didn’t work during our stay. The snack bar that was supposed to be restocked daily never existed. The beach bar had no one working there, so it was closed the entire time. Dining was another major issue. Only one restaurant was open for lunch most days. The buffet and restaurants sometimes didn't open on time and the options are more limited than it seems Basic resort operations also seemed poorly managed. Towels at the pool run out by around 10 AM, which is something basic. At breakfast, they also ran out of plates and cups multiple times.One of the elevators was out of service our entire stay. The resort itself feels very run down, and it’s clear that management has a lot of work to do to improve both the facilities and the guest experience. The resort did not live anywhere near the expectations. I would write 10x more if they didn't cap me on characters"

"Friendly staff "

"Good good good"

"Really good I loved!!!"