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Oleo Cancun Playa All Inclusive Boutique Resort

4-star property
Blvd. Kukulkan Km 19.5, Cancun, QROO 1-855-201-7819
3.8 out of 5
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See all 44 travelocity Reviews

"The property was very clean. All workers were very nice and helpful. Good have more entertainment. " More

By a verified traveler on Sat 30 Jul 2022

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Hotel Description

4-star beachfront aparthotel near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of Delfines Beach and Aquaworld. Ventura Park Cancun and La Isla Shopping Mall are also within 6 miles (10 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor tennis court are all featured at this all-inclusive aparthotel. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 168 apartments offer thoughtful touches like free minibar items and espresso makers. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs with digital channels. Change of towels is available on request.

Standard Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$210* Per night/room Sep 12 - Sep 13

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Inspira Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Inspira Superior Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Sunset

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Sunset

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Oleo Cancun Playa All Inclusive Boutique Resort ratings based on 44 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oleo Cancun Playa All Inclusive Boutique Resort

Everyone (13) Couples (13) Family (11)
4 out of 5
The property was very clean. All workers were very nice and helpful. Good have more entertainment.

Posted by on Jul 30, 2022

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Comment from Hotel Management

Jul 31, 2022 by Guest Service

Dear Catia, Thank you very much for staying with us and taking the time to write your comment. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort. The entire ÓLEO family will be more than happy to welcome you back. Our best wishes to you

3 out of 5
This is a nice property with convenient access to the airport. However, the property is nothing special. The food was good, the room was nice, and the beach was easy to access. These were highlights. The downsides included the unattractive pool(s), the grounds, and the overall environment. When I think of boutique hotels I think of beautiful, posh, and exclusive. This hotel was none of these. We had a nice stay, but we were not impressed. Lastly, this is not a kid-friendly hotel. I did not travel with kids, but if I did I would have been quite disappointed.

Posted by on Jun 15, 2022

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Comment from Hotel Management

Jun 17, 2022 by Guest Service

Dear Michael, Thank you for taking the time to share with us your kind comments about your recent stay. It is a pleasure to know that you enjoyed the quality of food and efficiency of the service of our artists Your feedback is of great importance to us, as it allows us to continually improve to create memorable moments for our guests and make them feel the hospitality of being with us every day. We hope to have the honor of welcoming you very soon, the ÓLEO family wishes you a safe return home. Best regards

3 out of 5
I liked that we were close to the beach and pool was great .staff at pool we’re great.I are room was not stocked very well

Posted by on May 29, 2022

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3 out of 5
The hotel was really clean and staffs were friendly but the food and drinks were not great. We tried every restaurant in each days but the quality of foods were terrible. Especially the japanese restaurant we tried was not even close to the japanese food. Either too sweet or too salty. Tacos and wings were too dried not fresh. Drinks tasted like water. Amenities were not that great either. Spa was not available to use as advertised, no alcohol for room service, starbucks was not there anymore.

Posted by on May 1, 2022

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Comment from Hotel Management

May 2, 2022 by Guest Service

Dear Janice, Thank you very much for staying with us and taking the time to write your comment. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort. The entire ÓLEO family will be more than happy to welcome you back. Our best wishes to you

4 out of 5
This place is amazing. The staff was so helpful and nice from checking in to hanging out my the pool or beach someone was always near by to assist you and service was just amazing I can’t say enough about this place. I like the fact that you didn’t have to make reservations for dinner and never was over crowded neither. If your looking for a place to spend a nice vacation this is definitely the place. Relax enjoy eat have fun just amazing. Can’t wait to go back and the perfect location to check this place out

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by Guest Service

Dear Trisha, Thank you for taking the time to share with us your kind comments about your recent stay. It is a pleasure to know that you enjoyed the quality of food and efficiency of the service of our artists Your feedback is of great importance to us, as it allows us to continually improve to create memorable moments for our guests and make them feel the hospitality of being with us every day. We hope to have the honor of welcoming you very soon, the ÓLEO family wishes you a safe return home. Best regards

5 out of 5
Room was very nice & great view. Some lobby staff was not very polite.

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 3, 2022 by Guest Service

Dear Rachel, Thank you very much for staying with us and taking the time to write your comment. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort. The entire ÓLEO family will be more than happy to welcome you back. Our best wishes to you

1 out of 5
The property is not what it seems in the pictures. The place is very old and not clean. On one of the days it rained and there was a 1/4 inch of water on the floor. Immediately I spoke to office and their response was we will put some towels down and everything should be okay. UNACCEPTABLE! I went and spoke to the manger and advised her of the issue, she said there is nothing that she could do about it and stated I would have to speak to the general manager on Monday. I still have not received a call from the general manager. The service prior to this issue was not what I have experienced in Mexico. Conclusion this place is horrible and the service is even worse. Find another "resort" to enjoy your vacation!

Posted by on Nov 18, 2021

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Comment from Hotel Management

Jan 15, 2022 by General Manager

Dear Michael, Thank you for sharing with us your experience at Óleo Cancún. Each of our reviews is very important to us. Let me let you know that your comments are constructive and motivate us to work in these areas, as your satisfaction and comfort will always be our priority. Please accept our sincere apologies for not exceeding your expectations. I would appreciate it if you would take a few moments of your time to share more detailed feedback so that we can improve our level of service and customer satisfaction in the future. We take our guest feedback very seriously and look forward to addressing any issues you may have encountered during your stay. The Óleo family wishes you a safe return home and have a happy holiday season. Best regards, Eduardo Gutierrez

4 out of 5
I liked this resort very small and intimate! No waiting anywhere which was wonderful. The staff was phenomenal! The waiters at the pool were hands down the best. I had a massage with Josephina and it was beyond amazing the best massage I’ve ever had! Mediterranean restaurant was the best. Buffet was mediocre at best and food was often cold. The only recommendation I have for the resort is to still allow you to use the facilities after you check out. They cut the bracelet off at check out and you aren’t allowed to use the facilities any more no matter when your flight is unless you pay extra. This is the only resort I’ve been to that does not allow you to use facilities after you check out and are waiting for flight. Not sure I would stay again but enjoyed my time there.

Posted by on Nov 13, 2021

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Comment from Hotel Management

Nov 14, 2021 by Guest Service

Dear Anna, Thank you very much for staying with us and taking the time to write your comment. Rest assured that your feedback is very important to us and will be channeled to the corresponding departments to work on the aforementioned details, the Óleo family wishes you a safe return home and with the hope of having you back.

5 out of 5
The staff at Oleo was very friendly and accommodating! The resort is located on a beautiful stretch of beach. Tasty food and drinks.

Posted by on Aug 19, 2021

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4 out of 5
The hotel was very nice, clean, followed COVID protocols and the staff was very friendly. Only thing I did not like was that we were put next to a group of friends who were throwing parties and had loud music during the night. Had to call front desk twice for them to handle it and even then the people were still being loud.

Posted by on Jul 17, 2021

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About the Oleo Cancun Playa All Inclusive Boutique Resort

Location Blvd. Kukulkan Km 19.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Scuba diving lessons not included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Scuba diving excursions not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Oleo Cancun Playa All Inclusive Boutique Resort is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Oleo Cancun Playa All Inclusive Boutique Resort like an outdoor tennis court and a fitness center. Free breakfast is available daily. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive aparthotel also offers a steam room, a garden, and a terrace. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oleo Cancun Playa All Inclusive Boutique Resort was completed in November 2017. This 4-star Cancun aparthotel is smoke free.

  • 168 guestrooms or units
  • 11 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Oleo Cancun Playa All Inclusive Boutique Resort offers 168 air-conditioned accommodations with free minibar items and espresso makers. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Azul - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Almar - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hakka - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Botanero - This beachfront restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

El Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site

Spa Services

NUUP Spa Cancún has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 1000 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Property does not require health documentation at check-in
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oleo Playa All Inclusive
  • Oleo Cancun Playa
  • Oleo Playa
  • Oleo Cancun Playa All Inclusive Boutique Resort
  • Oleo Playa All Inclusive Boutique Resort
  • Oleo Cancun Playa All Inclusive Boutique
  • Oleo Playa All Inclusive Boutique
  • Oleo Cancun Playa All Inclusive
  • Oleo Cancun Playa Inclusive
  • Oleo Cancun Inclusive Cancun
  • Oleo Cancun Playa All Inclusive Boutique Resort Cancun
  • Oleo Cancun Playa All Inclusive Boutique Resort Aparthotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.