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Grand Oasis Palm - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Tortugas

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Photo gallery for Grand Oasis Palm - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Property video
On the beach, white sand, sun loungers, beach towels
Family Suite | 1 bedroom, minibar, in-room safe, blackout drapes
Family Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Laundry

Explore the area

Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪12 min walk‬
  • Tortuga Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Family Suite

Family Suite | 1 bedroom, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Room

  • 301 sq ft
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

1 bedroom, minibar, in-room safe, blackout drapes

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find Playa Tortugas and Langosta Beach. Teatro de Cancún and Escénica Tower are also within half a mile (1 km).

What's nearby

  • Playa Tortugas - 6 min walk - 0.4 miles
  • Langosta Beach - 12 min walk - 0.7 miles
  • Las Perlas Beach - 19 min walk - 1.0 mile
  • Tortuga Beach - 2 min drive - 1.5 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬9 min walk
  • ‪Carnitas Michoacán - ‬3 min walk
  • ‪Silk City - ‬11 min walk
  • ‪Los Chachalacos - ‬1 min walk
  • ‪Sirenas Raw Bar - ‬5 min walk

About this property

Grand Oasis Palm - All Inclusive

4.5-star beachfront property near Playa Tortugas
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with beach club on site (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm - All Inclusive like a marina and a complimentary children's club.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This Art Deco property also offers an outdoor pool, a children's pool, and a terrace. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 8 bars or lounges
  • Meeting rooms
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Grand Oasis Palm - All Inclusive offers 221 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Frequently asked questions

How close is Grand Oasis Palm - All Inclusive to the airport?

Grand Oasis Palm - All Inclusive is 14.3 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Oasis Palm - All Inclusive?

As of Jul 5, 2025, prices found for a 1-night stay for 2 adults at Grand Oasis Palm - All Inclusive on Jul 6, 2025 start from $231.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Oasis Palm - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Oasis Palm - All Inclusive.

How close is Grand Oasis Palm - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Oasis Palm - All Inclusive offer free breakfast?

Grand Oasis Palm - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Grand Oasis Palm - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (7-min drive) and Dubai Palace Casino (8-min drive) are nearby.

What time is check-in at Grand Oasis Palm - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Oasis Palm - All Inclusive?

This property offers free self parking.

Does Grand Oasis Palm - All Inclusive have a pool?

Grand Oasis Palm - All Inclusive features an outdoor pool and a children's pool.

Does Grand Oasis Palm - All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

Does Grand Oasis Palm - All Inclusive have a spa?

Pamper yourself with a day at Sensoria Spa, where you can enjoy facials, mani/pedis, and body wraps.

How close is Grand Oasis Palm - All Inclusive to downtown Cancun?

Grand Oasis Palm - All Inclusive is 3.4 mi away from Avenida Kukulkan.

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 318 out of 1009 reviews
Rating 8 - Good. 207 out of 1009 reviews
Rating 6 - Okay. 179 out of 1009 reviews
Rating 4 - Poor. 114 out of 1009 reviews
Rating 2 - Terrible. 191 out of 1009 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Silvia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are dirty. The showers are awful and the leak at the fossilt. The buffet har too cold food so I did not eat it. I did not want to get sick. The sound proof rooms is a joke. Mould under the bed and the bed is broken .
Underneath the bed
Broken bed
Around toilet, this could cut the feet
Broken sink
Stayed 7 nights in Jun 2025

8/10 Good

Dhafir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The rooms were clean. It’s a very family friendly hotel the kids had good fun. Right on the beach so that was nice .
Stayed 4 nights in Mar 2025

2/10 Terrible

Joana, Oakland

Disliked: Cleanliness, staff & service, property conditions & facilities
He got sick for 2 days had food poisoning, the fruits were out temperature , the buffet in general was not tempting correct,
Stayed 5 nights in Mar 2025

8/10 Good

Donna Kathyrn Crowley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pools, especially with our 5 year old twins. Lots of fun climbing areas and slides next to the one pool that we used most often. We also liked the playground on the beach and the proximity of the resort to some attractions, such as the Captain Hook pirate ships. Our one son loved the video games (even though half the buttons and controllers didn’t actually work properly). We (adults) really enjoyed the buffet but wish they had fries, pizza, and plain pasta available at the main buffet every night for our very fussy children. We could get these items at other restaurants throughout the day but they were closed in the evening. Our room was dated and had a musty smell. However, the a/c worked well and we had great water pressure in the shower. Long line-ups for drinks when on the beach (only one bartender) but drinks were flavourful and we thought they were generous with the alcohol. Very impressed with the Friday night show, “Mexico es Todo!” You can easily book day trips from the hotel, with pick-up and drop-off onsite. We would stay at this resort again with our young sons.
Stayed 7 nights in Mar 2025

6/10 Okay

Wesley, Canyon Country

Liked: Property conditions & facilities
Food could have been better
Stayed 4 nights in Mar 2025

10/10 Excellent

Marco

Stayed 3 nights in Mar 2025

6/10 Okay

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose Guadalupe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall service
Stayed 4 nights in Mar 2025

10/10 Excellent

WOO

Stayed 2 nights in Mar 2025

8/10 Good

Kacy Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and willing to help.
Stayed 6 nights in Mar 2025

10/10 Excellent

Lindsay Ann

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked Grand Oasis Palms, but stayed in the Sens building. We liked the app for booking our dinner reservations each day, it was easy and then we knew our plan for the day. We felt safe, staff was extremely friendly, rooms were clean, beach was great, water was perfect for swimming, and the pools were also great. Would definitely go back.
Stayed 6 nights in Mar 2025

6/10 Okay

JUAN CARLOS BECERRA

Traveled with family and small children
Liked: Staff & service, amenities
The smell from the sink drains and showers were not pleasant. The shower gels for body, shampoo and condtitioner were low quality for the style of hotel.
Stayed 5 nights in Mar 2025

4/10 Poor

Daisy Zenia

Stayed 5 nights in Mar 2025

10/10 Excellent

Agron Rushit

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All area around the hotel, was clean, I did like the gym a lot, the food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Luis Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Mar 2025

6/10 Okay

Jason Joseph

Traveled with group, Traveled with partner
Disliked: Amenities
Construction going on. Limited dining options as most restaurants were an up charge. Hotel run through mobile app that doesn’t work well.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the staff, food, room, and amenities were great. The beach area was beautiful and the shows were entertaining. I’d only give one piece of advice, don’t book the excursions through the hotel, they weren’t exactly what we thought we were paying for. I’d book them separately or on your own.
Stayed 7 nights in Mar 2025

10/10 Excellent

Blanca E

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marvina

Traveled with family and small children
Liked: Amenities
major restaurants had extra charge to dine in
Stayed 6 nights in Feb 2025

6/10 Okay

BOBBY, ORANGE WALK TOWN

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Good location, average food options, average service. Rooms are small and need upgrade!
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Manage expectations

I was a bit nervous after reading previous reviews on the Oasis Palm. But my advice would be, don’t be put off. I think the property is fair for the money. Yes there are things that I would change/improve, but other hotels will have this and be more expensive. You can’t expect to stay at an all inclusive at the lower end of the pay scale and expect 10/10 for everything. You always get what you pay for
Stayed 7 nights in Feb 2025

8/10 Good

Eve

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing for families, unfortunatelly the towels are usually taken from beach beds and this cause several confrontations between guest. Urgent to think in a solution...
Stayed 5 nights in Feb 2025

6/10 Okay

MIchael

Traveled with partner
Disliked: Staff & service
This place for the price is adequate, ROOMS: very hard bed, nice bathroom, nice terrace with view. FOOD: Buffet food was average, what you would expect from a buffet. A few protein items were cold and not kept to temp. SERVICE: This was the most disappointing part of the stay. RESORT: looks nice, nice pool, beach is clean. We normally stay at the Moon Palace that is x2 the cost, but gives a very good baseline what an all inclusive resort should feel like.
Stayed 2 nights in Mar 2025

2/10 Terrible

Veronica, Petaluma

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon my arrival at your establishment, I encountered an unexpected delay as the room was not ready for three hours past the agreed-upon check-in time. Due to this significant inconvenience and the inability to access the room in a timely manner, My mom was feeling sick due high blood pressure she need a place to rest I made the decision to seek accommodation elsewhere. I recall informing the receptionist of our situation during our interaction, and she assured me that the matter was recorded. It is disappointing to see that the resolution provided does not align with the expectations set during our conversation. Yes we had access to the Restaurant we didn’t want to eat on that moment. As a result, I am requesting a refund for the reservation in question. I understand that unforeseen circumstances can arise in the hospitality industry; however, I believe that a delay of such magnitude warrants a refund as the service provided did not meet the expected standard. Expedia is telling me that you guys refuse to give me refund. In light of this situation, I must inform you that I will be escalating this matter further by submitting a formal complaint to the Secretaria Federal del Consumidor in Mexico City. It is imperative that such practices are not overlooked, as it is unfair to take advantage of guests in this manner. Such behavior cannot be condoned, and it is crucial that guest satisfaction and fair treatment are upheld in the hospitality industry. Sincerely,  Veronica. 
Stayed 1 night in Feb 2025

2/10 Terrible

Guillermo

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The beach was very dirty and the swimming pool as well .
Stayed 4 nights in Feb 2025