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"Great Hotel. My wife and I went down the second week of September which is apparently there slow time. The families we meet were extremely polite and
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An all-inclusive stay in Cancun awaits you at Grand Oasis Palm All-Inclusive. Within steps you'll find Museum of Popular Mexican Art and Escenica Tower. Highlights at this beachfront hotel include 11 restaurants, 2 outdoor swimming pools, and a full-service spa.
You can enjoy flat-screen TVs with cable channels, and all 385 rooms feature iPod docks, WiFi, and in-room childcare. Nice touches include bathrobes, slippers, and designer toiletries. 24-hour room service, hair dryers, and phones are also available.
A day of pampering at Kin Ha Spa can include body wraps and mani/pedis. With 10 bars/lounges and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite marina and free kids' club. Business travelers can take advantage of conference space, meeting rooms, and a business center. Other amenities include an outdoor tennis court, a sauna, and WiFi in public areas. There's also the convenience of free self parking.
Attractions within a 20-minute drive of this 3.5-star Avenida Kukulkan hotel include La Isla Shopping Mall and El Rey Ruins.
Grand Room (Up to 2 kids free eat & stay free, Non Refundable)
Bed Count2 Full BedsMaximum Occupancy
4 Max
$226 per night
Family Room (Up to 2 kids eat and stay free)
Bed Count2 Full BedsMaximum Occupancy
4 Max
Grand Plus Room (additional amenities, up to 2 kids eat and stay free)
Bed Count2 Full BedsMaximum Occupancy
4 Max
Grand Oasis Palm All-Inclusive ratings based on 42 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
5 out of 5
Great Vacation - Grand Oasis Palm
Pros:For an older hotel they really kept it up.
Cons:My Wife and I need to learn more Spanish
Location:Never had a need to leave the Hotel. We did go shopping one day and used the public transportation which is right outside the hotel
Great Hotel. My wife and I went down the second week of September which is apparently there slow time. The families we meet were extremely polite and the children well behaved. Most of them were from Mexico so we had a hard time communicating but enjoy the challenge .We had a great time the food was fabulous especially at "Careyes" and chef "Juan Manuel Sanches" We had plenty to do and were never bored laying around the pool/beach during the day and enjoying the food/entertainment in the evening. They did a great job.
Posted by Lynn & Richard , from Kentucky USA on Oct 6, 2017
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1 out of 5
Definitely NOT much good to say!
WARNING if you are not fluent in Spanish do not go here!!! 3 1/2hours to get into the room! No AC in the lobby or elevators!
The rooms view was the only thing that was good! Mattresses were old and bumpy the air conditioning was never a happy temperature. The water smelled like a sewer and never keep a constant temperature.
We got the Grand Plus Band so we could have the upgrades. Eating that was not buffet you had to make a reservation the day of between four and five or you were stuck eating buffet. The food on the buffet sucked!!! We had family photos taken by Xavier, he was nice but ended up getting ripped off at the front desk on payment upon checkout. the amount was $360 US we gave a deposit of $20us leaving $340US. Upon checking out the amount was in pesos and I ended up having to pay $390. We argued the amount but the photo shop was not opened yet. The manager called security gave him copies of our passports and they told us that we cannot leave property until It was paid They would NOT change the price! It was a very uncomfortable situation for a moment because they were five people surrounded us! I paid it because I truly thought they would stop us from coming back home! I have never been more uncomfortable than at that moment! I have stopped payment through my bank! Definitely take the time to read the reviews lots of people with similar issues!!! Stay away from this property!!!!! Extremely rundown compared to the photos
Posted by Parris5, from Mooresville,NC on Jun 20, 2017
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Comment from Hotel Management
Aug 19, 2017
by Eduardo Perez, Hotel Manager.
Dear Guest,
First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way.
We hope to have the opportunity of welcome you back in the near future to enhance your perception of our resort,
Kind regards,
4 out of 5
The rooms are nice and clean, the beds are amazing. Restaurants are good, they just need more late open bars
Posted by Monica, from El Paso TX on Jun 20, 2017
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Comment from Hotel Management
Jun 23, 2017
by Ricardo de la Paz, Hotel Manager
Dear Monica,
Thank you for taking the time to share your great comments.
We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back.
Kind regards,
1 out of 5
I pay too much. For what the hotel really worth.
Food was horrible. And the front counter no one help u. The bath tub in my room keep full up with water when u shower. I call 7 times no one came. This place was so nasty.
Posted by a verified traveler on Jun 19, 2017
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4 out of 5
Clean facilities, room, pools, restaurant, and beach. Over all good resort
Posted by a verified traveler on May 22, 2017
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1 out of 5
Worst experience ever
The "good restaurants "need to have a reservation ONLY in person from 4 to 5 daily the beach day beads need to be reserved in person ONLY Daily ,the elevators have a waiting line all the time my husband had an allergy reaction to mushrooms because the cook for the omelets use the same hand for the different a spices .the only great service Alexa and Paloma (concierge and waitress )
Posted by worst vacation , from R on May 8, 2017
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3 out of 5
Cancun
The bed was the only bad part it was rough and uncomfortable everything else was good.
Posted by a verified traveler on Apr 9, 2017
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4 out of 5
Great value for price!
Pros:Staff, beach, activities, Careyes
Cons:Room service. We kept getting 2 bath towels instead of 4 (we were 4 in the room, and always had 4 used towels left for them to exchange).
Location:Isla Las Mujeres was Awesome! it's a ferry ride away. Highly recommend swimming with dolphins excursion
Restaurant system was the biggest negative. Other than Careyes, you can't make a reservation in anything that's not a buffet style. You either have to show up early as soon as they open or have to wait outside for 1-2 hours. You can't just put your name in and come back for your reservation. Careyes was always full. You have to make reservation as early as possible. But the food was AWESOME! waiters and staff were very nice. Kids Club was amazing! it's a mini resort for kids. Loud during spring break but there are a lot of families and it's family oriented otherwise. Night show "latin theme" was very risqué for kids. It's more of an adult show but they do advertise it as family show. Great value for the price. Nice people, great beach for kids!
Posted by Meryem, from Iowa on Mar 22, 2017
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Comment from Hotel Management
Mar 29, 2017
by Eduardo Perez, Hotel Manager
Dear Meryem,
We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest.
We are glad you enjoyed our activities since we work really hard to make sure they have an amazing time with us.
In regard to the comments about the restaurants, we have already talked to the A&B department, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs.
We look forward to welcome you soon again.
Best regards.
2 out of 5
Just OK
Pros:The beach wasn't terrible.
Cons:A lot.
Just arrived back from spending 4 nights here on spring break. There were a few issues I had with this hotel. The first being our shower was broke. We went down to the front desk on FOUR different occasions to ask them to fix it, and nothing was done about it. My next complaint was the food the quality was terrible, and there was almost no variety. My last complaint is with the hospitality desk. We had booked our taxi to the airport before we got to the hotel and gave the woman at the desk our slip to have them call and confirm a time to be picked up. Later went back and they said we were all set for a 9:10am pick up we waited until 9:30am and no one ever came, which meant we needed to pay for another taxi back to the airport.
Posted by a verified traveler on Mar 21, 2017
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2 out of 5
Only positive aspect of this hotel was the view
Pros:View from the room, friendliness from majority of staff.
Cons:Reception help, answering phones. Better information for guests. Upgrade food. Monitor beach guests .
Reservation incorrect , long waits to check in/out. Rooms old, musty, air conditioning loud . Bathroom sink and shower back up. Elevators inconsistent, not large enough to handle guests and luggage.
Very noisy guests outside after midnight. Limited nightly entertainment.
Pool/beach area not enough seating,difficult to obtain cushions. Visitors from other hotels using chaise lounges. Children constantly in the Adult only pool .
Food mediocre , long waits / no availability at A la carte restaurants.
Reception desk disorganized, no answer when calling front desk or operator during evening hours.
Additional hidden fees associated with airline seating.
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
All meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment Water activities
Kayaking
Land activities
Soccer
Lessons/classes/games
Aerobics
Cooking
Dancing
Not included
Motorized water sports
Premium food items
Bottled wine
Bottled liquor
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Activities and services offered by independent operators
Offsite tours
Property Features
Grand Oasis Palm All-Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Grand Oasis Palm All-Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 11 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available. Public spaces have WiFi for a fee. Business amenities include a business center and meeting rooms. A children's pool, a sauna, and a terrace are also featured at the family-friendly Grand Oasis Palm All-Inclusive. Self parking is free.
Grand Oasis Palm All-Inclusive offers 385 air-conditioned accommodations with iPod docking stations and bathrobes. Flat-screen televisions come with cable channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. This Cancun hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily.
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe (surcharge)
Bathrobes
Slippers
Designer toiletries
Telephone
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free breakfast.
Grand Oasis Palm All-Inclusive has 11 restaurants on site.
An outdoor tennis court and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Racquetball/squash on site
Golfing nearby
Snorkeling nearby
Fitness classes on site
Volleyball on site
Personal motorized watercraft on site
Kayaking nearby
Scuba diving nearby
Yoga classes/instruction on site
Spa Services
Kin Ha Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments, and manicures and pedicures.
Couples treatment rooms
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Hotel Policies
Check-in
Check-in time starts at 3 PM
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent. For more details, please contact the office using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Promotions
Grand Oasis Runaway Program Guests staying in a Family Room or Grand Plus room category can enjoy facilities at ALL Grand Oasis resorts without charge. Guests can experience a collection of resorts and access to over 50 restaurants, 50 bars, activities, and pools.
Full details at check-in. Transportation between properties is not included. Certain restrictions and guidelines apply. Grand rooms are not eligible.
Grand Benefits
Book a stay in a Grand room category and receive the following all-inclusive benefits: access to 16 restaurants; access to 8 bars; access to pools; minibar with soft drinks and beers refilled daily; honeymoon amenities; beach club; non-motorized watersports at hotel (kayaks, aquatic bikes, and snorkeling); Pirate Adventure Cruise; kids club; and 2 kids 12-years-old and under stay and eat free when sharing a room with 2 adults.
Full details at check-in. There are no room charges for 2 children 12-years-old and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Restrictions may apply.
Family Room Benefits
Book a stay in a Family Room category and receive the following all-inclusive benefits: access to 16 restaurants; access to 8 bars; access to pools; minibar with soft drinks and beers refilled daily; honeymoon amenities; beach club; non-motorized watersports at hotel (kayaks, aquatic bikes, and snorkeling); Pirate Adventure Cruise; kids club; 2 kids 12-years-old and under stay and eat free when sharing a room with 2 adults; and access to Grand Oasis Runaway Program.
Full details at check-in. There are no room charges for 2 children 12-years-old and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Restrictions may apply.
Grand Plus Benefits
Book a stay in a Grand Plus category and receive the following all-inclusive benefits: access to 16 restaurants; access to 8 bars; access to pools; Upgraded minibar with drinks and snacks refilled daily; honeymoon amenities; beach club and access to Sian Ka'an Beach Club; non-motorized watersports at hotel (kayaks, aquatic bikes, and snorkeling); Pirate Adventure Cruise; kids club; 2 kids 12-years-old and under stay and eat free when sharing a room with 2 adults; free WiFi for up to 2 devices; up to 20% discount on select spa services; 1 day free rental of Oasis Smart Car (4-night minimum stay required; USD 8 insurance fee applies); free O Wedding Package with 55 paid room nights for up to 25 guests; golf course at Grand Oasis Cancun with no green fees (surcharge for rental equipment); and access to Grand Oasis Runaway Program.
Full details at check-in. There are no room charges for 2 children 12-years-old and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Driver is responsible for the cost of fuel on car rental. Must be 21 or over to for car rental, and must present valid credit card (cash not accepted). Wedding package may not include government and/or officiate fees. Minimum of 55 room nights required (example: 11 rooms for 5 nights equals 55 room nights). Wedding must be arranged and confirmed with the hotel in advance of arrival. Offers subject to availability. Other restrictions may apply.
