"Great Hotel. My wife and I went down the second week of September which is apparently there slow time. The families we meet were extremely polite and ... " More

By a verified traveler on Fri 06 Oct 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at Grand Oasis Palm All-Inclusive. Within steps you'll find Museum of Popular Mexican Art and Escenica Tower. Highlights at this beachfront hotel include 11 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 385 rooms feature iPod docks, WiFi, and in-room childcare. Nice touches include bathrobes, slippers, and designer toiletries. 24-hour room service, hair dryers, and phones are also available.

A day of pampering at Kin Ha Spa can include body wraps and mani/pedis. With 10 bars/lounges and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite marina and free kids' club. Business travelers can take advantage of conference space, meeting rooms, and a business center. Other amenities include an outdoor tennis court, a sauna, and WiFi in public areas. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 3.5-star Avenida Kukulkan hotel include La Isla Shopping Mall and El Rey Ruins.

Grand Room (Up to 2 kids free eat & stay free, Non Refundable)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$216 per night

Family Room (Up to 2 kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Plus Room (additional amenities, up to 2 kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Oasis Palm All-Inclusive ratings based on 42 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
5 out of 5

Great Vacation - Grand Oasis Palm

Pros: For an older hotel they really kept it up.
Cons: My Wife and I need to learn more Spanish
Location: Never had a need to leave the Hotel. We did go shopping one day and used the public transportation which is right outside the hotel
Great Hotel. My wife and I went down the second week of September which is apparently there slow time. The families we meet were extremely polite and the children well behaved. Most of them were from Mexico so we had a hard time communicating but enjoy the challenge .We had a great time the food was fabulous especially at "Careyes" and chef "Juan Manuel Sanches" We had plenty to do and were never bored laying around the pool/beach during the day and enjoying the food/entertainment in the evening. They did a great job.

Posted by , from Kentucky USA on Oct 6, 2017

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1 out of 5

Definitely NOT much good to say!

WARNING if you are not fluent in Spanish do not go here!!! 3 1/2hours to get into the room! No AC in the lobby or elevators! The rooms view was the only thing that was good! Mattresses were old and bumpy the air conditioning was never a happy temperature. The water smelled like a sewer and never keep a constant temperature. We got the Grand Plus Band so we could have the upgrades. Eating that was not buffet you had to make a reservation the day of between four and five or you were stuck eating buffet. The food on the buffet sucked!!! We had family photos taken by Xavier, he was nice but ended up getting ripped off at the front desk on payment upon checkout. the amount was $360 US we gave a deposit of $20us leaving $340US. Upon checking out the amount was in pesos and I ended up having to pay $390. We argued the amount but the photo shop was not opened yet. The manager called security gave him copies of our passports and they told us that we cannot leave property until It was paid They would NOT change the price! It was a very uncomfortable situation for a moment because they were five people surrounded us! I paid it because I truly thought they would stop us from coming back home! I have never been more uncomfortable than at that moment! I have stopped payment through my bank! Definitely take the time to read the reviews lots of people with similar issues!!! Stay away from this property!!!!! Extremely rundown compared to the photos

Posted by , from Mooresville,NC on Jun 20, 2017

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Comment from Hotel Management

Aug 19, 2017 by Eduardo Perez, Hotel Manager.

Dear Guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way. We hope to have the opportunity of welcome you back in the near future to enhance your perception of our resort, Kind regards,

4 out of 5
The rooms are nice and clean, the beds are amazing. Restaurants are good, they just need more late open bars

Posted by , from El Paso TX on Jun 20, 2017

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Comment from Hotel Management

Jun 23, 2017 by Ricardo de la Paz, Hotel Manager

Dear Monica, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

1 out of 5

I pay too much. For what the hotel really worth.

Food was horrible. And the front counter no one help u. The bath tub in my room keep full up with water when u shower. I call 7 times no one came. This place was so nasty.

Posted by on Jun 19, 2017

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4 out of 5
Clean facilities, room, pools, restaurant, and beach. Over all good resort

Posted by on May 22, 2017

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1 out of 5

Worst experience ever

The "good restaurants "need to have a reservation ONLY in person from 4 to 5 daily the beach day beads need to be reserved in person ONLY Daily ,the elevators have a waiting line all the time my husband had an allergy reaction to mushrooms because the cook for the omelets use the same hand for the different a spices .the only great service Alexa and Paloma (concierge and waitress )

Posted by , from R on May 8, 2017

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3 out of 5

Cancun

The bed was the only bad part it was rough and uncomfortable everything else was good.

Posted by on Apr 9, 2017

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4 out of 5

Great value for price!

Pros: Staff, beach, activities, Careyes
Cons: Room service. We kept getting 2 bath towels instead of 4 (we were 4 in the room, and always had 4 used towels left for them to exchange).
Location: Isla Las Mujeres was Awesome! it's a ferry ride away. Highly recommend swimming with dolphins excursion
Restaurant system was the biggest negative. Other than Careyes, you can't make a reservation in anything that's not a buffet style. You either have to show up early as soon as they open or have to wait outside for 1-2 hours. You can't just put your name in and come back for your reservation. Careyes was always full. You have to make reservation as early as possible. But the food was AWESOME! waiters and staff were very nice. Kids Club was amazing! it's a mini resort for kids. Loud during spring break but there are a lot of families and it's family oriented otherwise. Night show "latin theme" was very risqué for kids. It's more of an adult show but they do advertise it as family show. Great value for the price. Nice people, great beach for kids!

Posted by , from Iowa on Mar 22, 2017

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Comment from Hotel Management

Mar 29, 2017 by Eduardo Perez, Hotel Manager

Dear Meryem, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We are glad you enjoyed our activities since we work really hard to make sure they have an amazing time with us. In regard to the comments about the restaurants, we have already talked to the A&B department, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs. We look forward to welcome you soon again. Best regards.

2 out of 5

Just OK

Pros: The beach wasn't terrible.
Cons: A lot.
Just arrived back from spending 4 nights here on spring break. There were a few issues I had with this hotel. The first being our shower was broke. We went down to the front desk on FOUR different occasions to ask them to fix it, and nothing was done about it. My next complaint was the food the quality was terrible, and there was almost no variety. My last complaint is with the hospitality desk. We had booked our taxi to the airport before we got to the hotel and gave the woman at the desk our slip to have them call and confirm a time to be picked up. Later went back and they said we were all set for a 9:10am pick up we waited until 9:30am and no one ever came, which meant we needed to pay for another taxi back to the airport.

Posted by on Mar 21, 2017

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2 out of 5

Only positive aspect of this hotel was the view

Pros: View from the room, friendliness from majority of staff.
Cons: Reception help, answering phones. Better information for guests. Upgrade food. Monitor beach guests .
Location: Fair location, limited nearby activities.
Reservation incorrect , long waits to check in/out. Rooms old, musty, air conditioning loud . Bathroom sink and shower back up. Elevators inconsistent, not large enough to handle guests and luggage. Very noisy guests outside after midnight. Limited nightly entertainment. Pool/beach area not enough seating,difficult to obtain cushions. Visitors from other hotels using chaise lounges. Children constantly in the Adult only pool . Food mediocre , long waits / no availability at A la carte restaurants. Reception desk disorganized, no answer when calling front desk or operator during evening hours. Additional hidden fees associated with airline seating.

Posted by , from Boston on Mar 14, 2017

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About the Grand Oasis Palm All-Inclusive

Location Boulevard Kukulkan km 4.5, Cancun, QROO 77500

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking

Land activities
  • Soccer

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing

Not included

  • Motorized water sports
  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Grand Oasis Palm All-Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Grand Oasis Palm All-Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 11 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available. Public spaces have WiFi for a fee. Business amenities include a business center and meeting rooms. A children's pool, a sauna, and a terrace are also featured at the family-friendly Grand Oasis Palm All-Inclusive. Self parking is free.

  • 1 building
  • 385 guestrooms or units
  • 10 levels
  • 11 dining venues
  • 10 bars or lounges
  • 3 conference rooms
  • Breakfast available (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.4 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Oasis Palm All-Inclusive offers 385 air-conditioned accommodations with iPod docking stations and bathrobes. Flat-screen televisions come with cable channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. This Cancun hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

Grand Oasis Palm All-Inclusive has 11 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Kin Ha Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments, and manicures and pedicures.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 33.00 per stay for guests under 25 years old staying between 22 02 - 16 04

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Oasis Palm All-Inclusive Hotel Cancun
  • Grand Oasis Palm All Inclusive
  • Grand Oasis Palm All Inclusive Cancun
  • Grand Oasis Palm Cancun
  • Grand Palm Oasis
  • Oasis Grand Palm
  • Oasis Palm All Inclusive
  • Oasis Palm Grand
  • Grand Oasis Caribbean Beach Hotel
  • Grand Oasis Caribbean Resort
  • Grand Oasis Palm Hotel Cancun
  • Grand Oasis Palm Hotel
  • Grand Oasis Palm All-Inclusive Hotel
  • Grand Oasis Palm All-Inclusive Cancun

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

Grand Oasis Runaway Program
Guests staying in a Family Room or Grand Plus room category can enjoy facilities at ALL Grand Oasis resorts without charge. Guests can experience a collection of resorts and access to over 50 restaurants, 50 bars, activities, and pools.


Full details at check-in. Transportation between properties is not included. Certain restrictions and guidelines apply. Grand rooms are not eligible.

Grand Benefits

Book a stay in a Grand room category and receive the following all-inclusive benefits: access to 16 restaurants; access to 8 bars; access to pools; minibar with soft drinks and beers refilled daily; honeymoon amenities; beach club; non-motorized watersports at hotel (kayaks, aquatic bikes, and snorkeling); Pirate Adventure Cruise; kids club; and 2 kids 12-years-old and under stay and eat free when sharing a room with 2 adults.

Full details at check-in. There are no room charges for 2 children 12-years-old and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Restrictions may apply.

Family Room Benefits

Book a stay in a Family Room category and receive the following all-inclusive benefits: access to 16 restaurants; access to 8 bars; access to pools; minibar with soft drinks and beers refilled daily; honeymoon amenities; beach club; non-motorized watersports at hotel (kayaks, aquatic bikes, and snorkeling); Pirate Adventure Cruise; kids club; 2 kids 12-years-old and under stay and eat free when sharing a room with 2 adults; and access to Grand Oasis Runaway Program.

Full details at check-in. There are no room charges for 2 children 12-years-old and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Restrictions may apply.

Grand Plus Benefits

Book a stay in a Grand Plus category and receive the following all-inclusive benefits: access to 16 restaurants; access to 8 bars; access to pools; Upgraded minibar with drinks and snacks refilled daily; honeymoon amenities; beach club and access to Sian Ka'an Beach Club; non-motorized watersports at hotel (kayaks, aquatic bikes, and snorkeling); Pirate Adventure Cruise; kids club; 2 kids 12-years-old and under stay and eat free when sharing a room with 2 adults; free WiFi for up to 2 devices; up to 20% discount on select spa services; 1 day free rental of Oasis Smart Car (4-night minimum stay required; USD 8 insurance fee applies); free O Wedding Package with 55 paid room nights for up to 25 guests; golf course at Grand Oasis Cancun with no green fees (surcharge for rental equipment); and access to Grand Oasis Runaway Program.

Full details at check-in. There are no room charges for 2 children 12-years-old and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Driver is responsible for the cost of fuel on car rental. Must be 21 or over to for car rental, and must present valid credit card (cash not accepted). Wedding package may not include government and/or officiate fees. Minimum of 55 room nights required (example: 11 rooms for 5 nights equals 55 room nights). Wedding must be arranged and confirmed with the hotel in advance of arrival. Offers subject to availability. Other restrictions may apply.