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"We booked the Grand Oasis Palm, but when we got there it was now an adult only hotel. I payed extra to have a bath tub because I knew the "old" Grand ... " More

By a verified traveler on Wed 01 Jan 2020

Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 2 miles (3 km) of Tortuga Beach. Turtle Beach and Caracol Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a full-service spa, a marina, and 10 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

WiFi, flat-screen TVs

The 221 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with WiFi. 24-hour room service, rainfall showerheads, and hair dryers are also available.

Standard Non Refundable Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$168* Per night/room Jun 29 - Jun 30

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite (Up to 2 kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sunset Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ocean View Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Oasis Palm All Inclusive ratings based on 37 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Oasis Palm All Inclusive

Everyone (26) Family (7) Other (1)
3 out of 5

Posted by on Mar 22, 2020

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2 out of 5
The property itself is okay. The food was okay as well, there isn't any shows for the kids and this hotel is known for the family resort. Mosquitos attack right after the sunset at the beach and pool. The beach was not that clean. A day before leaving I slipped with a puddle of water on the floor. The doctor took roughly about 30 min to come over as they only have 1 to jungle between the two resorts. The staff was more concerned with trying to figure out where the water came from then actually helping. The doctor by far was very nice and professional he did his best to help me out since I was catching a flight early the next next. I definitely would not be coming back tot his resort or recommend this place to family. There are lots of kids an elderly and the way they handle an emergency is really bad, no time concern at all. Neighbors from next door called reception as well as my husband and all they stated was they reported the problem and that was it. My husband went personally to the front desk and was advised the same. Definitely a no no with this place. Very disappointed. I should of read the reviews before booking.

Posted by , from USA on Jan 28, 2020

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Comment from Hotel Management

Jan 28, 2020 by Adelaida Arzola, Hotel Manager.

Dear Vivian First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way. We hope to have the opportunity of welcome you back to enhance your perception of our hotel. Kind regards,

3 out of 5
We booked the Grand Oasis Palm, but when we got there it was now an adult only hotel. I payed extra to have a bath tub because I knew the "old" Grand Oasis Palm had bath tubs. I feel like we were cheated because I payed extra for the Grand Oasis Palm and even payed more for a bath tub room. We still loved our vacation but doubt we wil go back because of this. We were also asked to pay some taxes when we arrived??? Check in took about an hour. This use to to be our favourite hotel. Sad how things have changed.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Adelaida Arzola, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

5 out of 5
GREAT CUSTOMER SERVICE ALWAYS VERY ATTENTIVE AND WITH GOOD HUMOR. PERFECT FOR ALL THE FAMILY

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Adelaida Arzola, Hotel Manager.

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

2 out of 5
The pool is nice and only 3 restaurant that were nice but you have to make reservation and some are only adult only. I should've listen to the reviews. Staff are not friendly only the ones that are are at the tables. The rooms are not up to date and have a smell to them.

Posted by on Jul 30, 2019

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2 out of 5
This property was a huge disappointment! Our room smelled of old mold as did the sheets. The bathroom had a huge presence of black mold around the shower caulking as well as the sink. The shower head never worked and a lot of water was wasted because the faucet wouldn’t shut off properly. The food from the buffets was not what we anticipated. The food choices were not kid friendly at all! The other restaurants needed a reservation at 4 and most were already taken at that time. The property is in dire need of a renovation as it feels and looks old. There was only 2 elevators in service and both held just a few people. We will never stay here again! Service and hotel were terrible!!!

Posted by , from Denver on Jul 7, 2019

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4 out of 5

Posted by on Jun 26, 2019

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5 out of 5

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 27, 2019 by Eduardo Perez, Hotel Manager.

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

3 out of 5
Read a lot of reviews before booking this hotel for our family of 4 all inclusive trip. Must say it is a Great kid friendly hotel with its pools and beach. We have an 11 and 12 year olds. Had different activities for them to do kayaking, inflatable water climbing walls, entertainment ...However, if you wanted a drink there was at least 40 min waiting line, food was not good! Lacked a lot of variety...was never able to eat at a restaurant because they almost all needed RSVP which started at 4 and all booked by 4:30. So just ate at the buffets for our entire stay and the snack bar. Could really use more RR near the pools. Stayed at the Grand Oasis and we had access to everything but everything seemed to be closer to the others hotels, had to walk a lot to get drinks since our hotel had One bar which was tucked away in a corner in the adults only section. Yet the other oasis had 3 bars including a swim up bar. Service was ok, had to keep tipping everyone for everything. House keeping was great. Cleaned and restocked our room everyday....so if your looking to have a kid friendly but poor food stay this is it!

Posted by on Apr 2, 2019

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2 out of 5
smells of the bathroom sink, of water as a drain there was dust on the furniture the pillows had yellow spots, i disgusting can be germs of the previous guests, and the beach had roots

Posted by on Mar 25, 2019

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About the Grand Oasis Palm All Inclusive

Location Boulevard Kukulkan km 4.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking

Land activities
  • Soccer

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing

Not included

  • Motorized water sports
  • Premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities

  • Kayaking included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Buffet and à la carte dining
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Premium food items not included
  • All food and beverages included
  • Wireless Internet access not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for bottled wine
  • Motorized water sports not included
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included

Property Features

Grand Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Palm All Inclusive offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Public spaces have WiFi for a fee. You'll find a business center on site. An outdoor pool, a children's pool, and a terrace are also featured at the family-friendly Grand Oasis Palm All Inclusive. Free self parking is available. This Art Deco Cancun property is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 8 levels
  • 10 dining venues
  • 7 bars or lounges
  • Built in 1980
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Oasis Palm All Inclusive offers 221 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. This Cancun property provides wireless Internet access for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The White Box - Onsite restaurant.

Maki Tako - Onsite restaurant. Open daily.

Bites Food Hall - Onsite restaurant. Open daily.

Sisal Buffet - Onsite restaurant. Open daily.

Los Agaves - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Kin Ha Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per 24-hour period (rates may vary)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Oasis Palm All-Inclusive Hotel Cancun
  • Grand Oasis Palm All Inclusive
  • Grand Oasis Palm All Inclusive All-inclusive property Cancun
  • Grand Oasis Palm Cancun
  • Grand Palm Oasis
  • Oasis Grand Palm
  • Oasis Palm All Inclusive
  • Oasis Palm Grand
  • Grand Oasis Caribbean Beach Hotel
  • Grand Oasis Caribbean Resort
  • Grand Oasis Palm Hotel Cancun
  • Grand Oasis Palm Hotel
  • Grand Oasis Palm All-Inclusive Hotel
  • Grand Oasis Palm All-Inclusive Cancun
  • Grand Oasis Palm
  • Oasis Palm Inclusive Inclusive
  • Grand Oasis Palm All Inclusive Cancun
  • Grand Oasis Palm All Inclusive All-inclusive property
  • Grand Oasis Palm All Inclusive All-inclusive property Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.