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4.6 out of 5

"The staff made this a truly amazing stay. The hotel was very nice and very safe " More

By a verified traveler on Tue 28 Sep 2021

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Hotel Description

4.5-star beachfront resort near Norte Beach

Beachside getaway

Within a 5-minute walk of the resort, you'll find Norte Beach and Costa Occidental de Isla Mujeres National Park. Also, Crayola House is within 3 miles (5 km) and Mundaca House is within 6 miles (10 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 spa tubs and perks like free buffet breakfast and free WiFi.

Free WiFi, iPod docks

The 124 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. IPod docks, 24-hour room service, and premium bedding are also available.

Aluxes Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$178* Per night/room Oct 17 - Oct 18

Deluxe Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite Ocean or Garden View with Whirlpool bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Aluxes with Whirlpool bath

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Aluxes Isla Mujeres Adults Only ratings based on 32 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Privilege Aluxes Isla Mujeres Adults Only

Everyone (14) Couples (10) Family (4)
5 out of 5
The staff made this a truly amazing stay. The hotel was very nice and very safe

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 29, 2021 by Community Manager, Privilege Aluxes

Dear Emily, thank you for the excellent rating! We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon!!! Warm regards from the beautiful paradise,

5 out of 5
Beautiful so clean staff was perfect

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by Community Manager, Privilege Aluxes

Hi, thank you for the excellent rating. We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We look forward to seeing you again soon!!! Best island wishes;

5 out of 5
I liked the beach set up and service. Chairs were separated and we were not on top of each other.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Community Manager, Privilege Aluxes

Hi, thank you for the excellent rating! We are so happy to hear that you felt cared for while visiting with us. Playa Norte is certainly a gorgeous beach perfect for catching a breath-taking. Hope to welcome you back soon!!! Best wishes from paradise,

5 out of 5
The hotel was very clean and the service was amazing

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jun 30, 2021 by Community Manager, Privilege Aluxes

Hi! Thank you for staying at Privilege Aluxes. We're truly happy to read your comments. Hope to see you back soon!!

1 out of 5
This hotel has a ton of great reviews, but we ran into a problem with the A/C not working for two nights which was handled extremely poorly by management and the whole of reception/staff. DO NOT expect this hotel to treat you as other hotels in the world treat their paying customers/clients. You will get pushing of the problem, a ton of sorrys, and no compensation. No bump in amenities, no partial refunds, no room upgrades, NOTHING. Empty promises and that's it. We were without A/C for two nights Sunday night and Monday night (Memorial Day). There was no consistency in their messaging. We asked for a fan and they said they didn't have any. In talking to another couple, they did receive a fan. We canvassed others as the lobby was filling with disgruntled guests who were told a mix of different things. One couple was told they were being moved to room with A/C while another was told it wasn't an option because the whole resort didn't have A/C. Extremely inconsistent messaging. The hotel seemed annoyed we were bringing these issues up and they did not have any straight answers for anyone. Out of all the resorts we have stayed at, this one was the worst as far as customer service. Denying their responsibilities, making the customer feel at fault. Elvin (manager) will continue to hide, Jesus and the others will be bobbleheads of "Sorry". Lots of words spoken, none that had any weight or meaning behind it.

Posted by on Jun 3, 2021

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5 out of 5
We have been at this property numerous (40ish) times but this was our first trip since the pandemic. While I have always been impressed at the attention they pay to cleanliness, it was especially appreciated on this trip. The staff continue to be amazing.

Posted by on May 13, 2021

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Comment from Hotel Management

May 13, 2021 by Community Manager, Privilege Aluxes

Greetings! Thank you so much for detailing your experience and for staying with us so many times at Privilege Aluxes. Thank you as well for bringing to the world’s attention our wonderful team members that make our resort such a special place. In these special times, we strive to provide our guests with the safest stay possible. We eagerly await your return!

5 out of 5

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 26, 2021 by Community Manager, Privilege Aluxes

Dear Guest, First and foremost, thank you for taking the time to share your amazing rating with us. We hope your next stay at Privilege Aluxes Isla Mujeres will be a pleasant journey, and looking forward to welcoming you back again.

5 out of 5
This was our second time staying at Privileges. We love the location near Playa Norte. The staff were wonderful- everyone was friendly and accommodating. We felt very safe with the covid precautions they had in place. The hotel made the process of getting our test very easy. A special thank you to Hugo at Sabor breakfast, Antonio at the Beach bar during the day and Ricardo at the Beach dinners for the exceptional service. Because of covid, the restaurant offerings were somewhat limited, but we never went away hungry. Our room was on the city side and we would opt for the pool side next time because of the noise/activity. Thank you for a wonderful vacation. We hope to be back next year!

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 29, 2021 by Alexandra

Wow! Starting the day with a comment like yours is the best thing that can happen in Privilege Aluxes! We love how well you have explained both the services we offer and the quality of our staff. Of course we will congratulate Hugo, Antonio and Ricardo on your behalf and we will transmit your comments to the managers. We hope to see you very soon and we will work to make your comments even better. A hug from Privilege Aluxes!

4 out of 5
The vibe within the resort is definitely chill and relaxing. The food is delicious from breakfast to dinner. The beach is gorgeous. There are tons of locals with cool restaurants and souvenirs you should spend money with. There is a strip of bars with loud music if you want to party at night. The balcony is a nice feature. The rooms are smaller than the pictures let on. Staff is super helpful.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 13, 2021 by Community Manager, Privilege Aluxes

Thanks for the splendid review! We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day!

2 out of 5
I visited this resort October 4-7, 2019. I honestly don’t have many positive things to say about this resort. It is not a 5 star resort as advertised by any means! Maybe 2 or 2.5 stars. We arrived at Cancun airport around 3pm and took a private van transfer to Puerto Juarez where we caught the ferry to get to the island. In total I believe it was about $70 for two people which I believe is the cheapest you will find for a private round-trip transfer. We always use USA transfers when we go to the Cancun airport. We walked from the ferry to the hotel, which only takes a few minutes, but we stopped and looked at the vendors selling items while walking to the resort. If you have a lot of luggage I suggest taking a taxi to the resort because the roads are rugged and very bumpy. Believe it or not, this is the nicest resort in North Isla Mujeres, and that’s not saying much. The other resorts, Mia Reef & Ixchel looked even more worn down and in dire need of renovations than Privilege did. The North part of the island looked very old and poverty stricken. Some areas looked very suspect. There are nicer resorts once you go south to central Isla Mujeres. Check in was easy, they give you a glass of rose, which honestly wasn’t that bad. We ended up drinking that throughout our stay. They give you the wrist bands for your all inclusive package, if you chose that. They asked us what we were celebrating, and we told them our 2 year anniversary. I don’t even understand why they ask you that

Posted by on Apr 23, 2020

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Comment from Hotel Management

Jun 8, 2020 by Community Manager, Privilege Aluxes

Dear Customer We are very sorry that under your appreciation we have not met your expectations. In PA we always find ourselves innovating and improving our services thanks to the feedback of our clients. We can proudly say that we have countless repetitive and loyal PA customers who visit us constantly. Thank you for sharing your comments and investing your valuable time in it. Hopefully, it will give us the opportunity to serve you again and show you why PA is one of the best hotels on the Island. Best Regards, Privilege Aluxes

About the Privilege Aluxes Isla Mujeres Adults Only

Location Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Basic alcoholic beverages
  • Minibar
  • Room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities
  • Taxes

  • Taxes not included
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Minibar not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing not included
  • Sailboats not included
  • Snorkeling not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Minibar beverages - restrictions apply
  • Gratuities not included
  • Basic alcoholic beverages not included

Property Features

Some rates at Privilege Aluxes Isla Mujeres Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Privilege Aluxes Isla Mujeres Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a fitness center, a garden, and a terrace. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.

  • 124 guestrooms or units
  • 5 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Privilege Aluxes Isla Mujeres Adults Only offers 124 accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Isla Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Scuba diving nearby

Spa Services

Mystique has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Privilege Aluxes Isla Mujeres Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa, Mastercard, American Express, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 14
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1800 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluxes
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres Adults Only Resort
  • Privilege Aluxes Isla Mujeres Adults Only Isla Mujeres
  • Privilege Aluxes Isla Mujeres Adults Only Resort Isla Mujeres

You should know

  • Privilege Aluxes Isla Mujeres Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 14 years old and younger aren't allowed.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.