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4.5 out of 5

"Money was stolen from my room. I do believe it was from the housekeeping staff. I would advise that anyone staying here would NOT allow anyone in th ... " More

By a verified traveler on Wed 09 Nov 2022

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Hotel Description

4.5-star beachfront resort near Norte Beach

Beachside getaway

Within a 5-minute walk of the resort, you'll find Norte Beach and Miguel Hidalgo. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Crayola House is within 3 miles (5 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 spa tubs and perks like free buffet breakfast and free WiFi.

Superior Aluxes with Whirlpool bath

Bed Count 1 King Bed Maximum Occupancy 2 Max
$211* Per night/room Dec 18 - Dec 19

Deluxe Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite Ocean or Garden View with Whirlpool bath

Bed Count 1 King Bed Maximum Occupancy 3 Max

Aluxes Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Aluxes Isla Mujeres Adults Only ratings based on 30 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Privilege Aluxes Isla Mujeres Adults Only

Everyone (9) Couples (10) Family (7)
4 out of 5
Money was stolen from my room. I do believe it was from the housekeeping staff. I would advise that anyone staying here would NOT allow anyone in their room for any reason!!! It also happen to my friends in another room. The staff acted concerned and “investigated” but it was a lesson to me. All other experiences on the property was excellent. I have stayed at this same property many times and this was the first time I had this problem.

Posted by , from LINDALE on Nov 9, 2022

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5 out of 5
The staff were exceptional

Posted by on Oct 13, 2022

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Comment from Hotel Management

Oct 14, 2022 by Manager Department

Thank you for the excellent rating, Bret!We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!Warm regards,Olav LaitaManagement Department

4 out of 5
The property is right across from the beach. There is an area that is for Privileges guests. The staff is very nice and helpful. It would be nice if the pool was open later since it is an all adults hotel.

Posted by on Sep 12, 2022

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4 out of 5

Posted by on Jul 5, 2022

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5 out of 5
Staff were friendly and made sure we had what we needed.

Posted by on Jun 2, 2022

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Comment from Hotel Management

Jun 10, 2022 by Manager Department

Thank you for the excellent rating, Jessica! We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive. We're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day! Warm regards, Privilege Aluxes Team

5 out of 5
Beautiful, clean property with gorgeous beach! We loved the all inclusive option and thought the food was pretty good! Can’t wait to come again!!

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 6, 2022 by Community Manager, Privilege Aluxes

Dear Brian, We are so happy to hear that you felt cared for while visiting with us. We truly love what we do and strive to provide genuine and warm island hospitality for our guests. Thank you for staying at Privilege Aluxes and we hope to welcome you back in the near future. Sincerely, Privilege Aluxes.

5 out of 5
We have absolutely nothiing negative to say about our trip. It was excellent and would love to come back again on our next trip.

Posted by on Mar 29, 2022

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Comment from Hotel Management

Mar 30, 2022 by Community Manager, Privilege Aluxes

Dear Cheryl, Thank you so much for taking the time to share your feedback. Your business is much appreciated and are glad to hear you enjoyed your stay with us. We hope to see you again in the near future. Have a great day! All the best from Isla Mujeres, Privilege Aluxes.

5 out of 5
The hotel was absolutely beautiful. Staff was amazing. 10/10.

Posted by on Mar 12, 2022

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Comment from Hotel Management

Mar 14, 2022 by Community Manager, Privilege Aluxes

Dear Lisa, Thank you for the excellent rating! We're so glad that you've enjoyed your stay at Privilege Aluxes Isla Mujeres so much. It's wonderful to know that your interactions with our staff have been so positive and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We're looking forward to sharing an even more pleasant experience with you soon. Warm regards, Privilege Aluxes team.

5 out of 5
Great property, very clean, awesome staff! The beach is definitely the best one you’ll find anywhere in the area. All of the food was top notch. Some rooms have a pretty bad view but the staff will do whatever they can to accommodate you. We ended up staying in our cemetery/junkyard view room because we really aren’t in the room that often anyway, no worries. Not much going on at the resort after about 9pm but there’s some really great bars/restaurants only about a block away. Go see Pablo Martinez at Ocean’s Isla for the best margaritas on the island! We will definitely be returning to Privilege Aluxes very soon!

Posted by on Mar 4, 2022

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Comment from Hotel Management

Mar 7, 2022 by Community Manager, Privilege Aluxes

Dear Stephen, Thank you for taking the time to share your feedback with us! We want to thank you for choosing Privilege Aluxes as your vacation destination and highlighting some of our strengths such as our amazing beach and our services. We have great professionals who work very hard to offer you the best possible facilities and services. We hope to see you very soon and we will work to make your comments even better. We'll be waiting for you, Privilege Aluxes team.

5 out of 5
Excellent property. Worth it. Book it.

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 1, 2022 by Community Manager, Privilege Aluxes

Dear Alicia, Thank you for staying at Privilege Aluxes. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. We look forward to your next trip! Best wishes, Privilege Aluxes team.

About the Privilege Aluxes Isla Mujeres Adults Only

Location Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Basic alcoholic beverages
  • Minibar
  • Room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities
  • Taxes

  • Taxes not included
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Minibar not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing not included
  • Sailboats not included
  • Snorkeling not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Minibar beverages - restrictions apply
  • Gratuities not included
  • Basic alcoholic beverages not included

Property Features

Some rates at Privilege Aluxes Isla Mujeres Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Privilege Aluxes Isla Mujeres Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a sauna, a fitness center, and a garden. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.

  • 124 guestrooms or units
  • 5 levels
  • 6 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Privilege Aluxes Isla Mujeres Adults Only offers 124 accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Isla Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Pool bar & snacks - This poolside bar serves lunch and light fare.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Scuba diving nearby

Spa Services

Mystique has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Privilege Aluxes Isla Mujeres Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Privilege Aluxes Isla Mujeres Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 14
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aluxes
  • Aluxes Privilege
  • Aluxes Privilege Isla Mujeres
  • Hotel Privilege Aluxes
  • Isla Mujeres Privilege Aluxes
  • Privilege Aluxes
  • Privilege Aluxes Hotel
  • Privilege Aluxes Hotel Isla Mujeres
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres
  • Privilege Aluxes Isla Mujeres Hotel
  • Privilege Aluxes Isla Mujeres Adults Only Resort
  • Privilege Aluxes Isla Mujeres Adults Only Isla Mujeres
  • Privilege Aluxes Isla Mujeres Adults Only Resort Isla Mujeres

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 14 years old and younger aren't allowed.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.