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"Everything was great with the exception of the way reservation to the restaurants were made. It was really hard to find availavility. " More

By a verified traveler on Wed 17 Aug 2022

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Hotel Description

4-star beachfront property with 2 outdoor pools

Beachfront retreat

Within 3 miles (5 km) of this Costa Mujeres property, you'll find Mujeres Beach and Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 5 restaurants. Relax with sun loungers and enjoy a refreshing drink at one of the 2 beach bars. Bring the family and enjoy the free kid's club, children's pool, and playground.

Family Suite Superior

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Grand Family Suite Deluxe

Bed Count 1 King Bed Maximum Occupancy 6 Max

Privileged Grand Family Suite Superior

Bed Count 1 King Bed Maximum Occupancy 6 Max

Privileged Suite & SwimUp

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite Single

Bed Count 1 King Bed Maximum Occupancy 1 Max

Catalonia Grand Costa Mujeres All Suites & Spa ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Grand Costa Mujeres All Suites & Spa

Everyone (10) Couples (8) Family (7)
4 out of 5
Everything was great with the exception of the way reservation to the restaurants were made. It was really hard to find availavility.

Posted by on Aug 17, 2022

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5 out of 5

Posted by on May 1, 2022

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5 out of 5
The hospitality was wonderful 👏. The atmosphere wonderful. Will be back

Posted by on Apr 26, 2022

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3 out of 5
It is far from all the activities or the hotel area. With that said the hotel doesn't compensate that by adding actives and restaurants should open later. If you just want to rest this is where you should go. but it if you want to socialize and have fun this is not the place. Has no shuttles not even to the airport? the cost in taxis that I spent was a fortune.

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 7, 2022 by Social Media

Dear Miriam, thank you for taking the time to share your opinion. We regret your disappointment. May we share with you and anyone else who comes to this input that detailed information about our property, including location and the benefits we offer, is listed in our profile on this site, as well as on our official website. We understand that with the excitement of booking a well-deserved vacation, learning about what you are hiring is left aside, however, we encourage all of our guests to responsibly ensure that what they are hiring meets their needs. That said, we appreciate the opportunity you have allowed us and hope that you have enjoyed some of our services as accommodations. Sincerely.

5 out of 5

Posted by , from Cincinnati on Mar 8, 2022

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3 out of 5
Cons: False advertising. Managers quotes “ There are no ocean view or partial ocean view rooms, maye a couple have a tiny glimpse but you have to hang tour head over the balcony to see it” We purchased a Priveleged Grand Family Suite with Partial Ocean view and we did not receive that room. . We gave management a chance to fix this and they did nothing. I’m already working with my card carrier for a full refund. The property is new and the good and beverage staff are very good. That was probably the best thing about the service. Front desk staff and bell staff need coaching. They were rude to two of my guests and just dropped bags at the door without explaining anything about the property and then expected a tip. We always tip bell people but this was so rude that we didn’t. Also they have a special menu for people who buy time shares there. Even if you purchase the top plan (privileged) you can not have the cheese fondue. Seriously !? We had to get the Executive manager to come over and approve us ordering cheese fondue, a value of maybe $10, he charged us $25 as a bottle of wine (inappropriate). The fondue came with 3 tiny bread sticks, the skinny crunchy kind and that was it! This hotel is not a luxury property. If you’re looking for an okay place with descent service but not luxury you’ll probably be fine. He had higher expectations but we are used to staying at true 5 star properties and this is not that. Overall just ok. Coaching needed for management.

Posted by on Feb 17, 2022

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5 out of 5
Beautiful place. Everyone was so pleasant.

Posted by on Feb 4, 2022

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3 out of 5
Many of the staff members didn’t speak English, which made getting answers to questions difficult. Everything was written in Spanish, without translation. The electronic map was confusing and difficult to use. No explanation of how to make reservations for dinner etc. coffee shop didn’t open until 10am

Posted by on Jan 24, 2022

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4 out of 5
Hotel Was nice, very clean, a little far away from everything but it makes it a lot calmer if you are trying to spend quiet time with family!! Good was good! Japanese restaurant wasn’t good at all, they requested reservation so we were looking for something very nice but they are missing the total concept of a Japanese restaurant! Service was good! Spa was amazing! Thumbs up for Disraeli! At Adelitas restaurant He went far beyond to make sure we had a good time! Beach was nice! Good activities

Posted by , from Charlotte on Jan 12, 2022

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Comment from Hotel Management

Jan 13, 2022 by Social Media

Dear Jhonnel, we appreciate the time you have taken to share your opinion. Your positive rating encourages us to keep on providing our best effort to achieve a completely satisfactory experience, so rest assured that we will take into account your observation about Ayami restaurant. On the other hand, we will share with our colleague Disraeli your kind words, we are sure he will be very proud to see how well you remember him. Thank you very much for your visit, we hope to have the opportunity to show you all the improvements achieved in a future visit. Best regards.

5 out of 5
Great facility, great staff, maybe less timeshare selling though.

Posted by on Dec 19, 2021

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About the Catalonia Grand Costa Mujeres All Suites & Spa

Location Lote 006, MZA 002, SM 006, Punta Sam, Costa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Catalonia Grand Costa Mujeres All Suites & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Catalonia Grand Costa Mujeres All Suites & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Costa Mujeres property.

  • 496 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 swim-up bars
  • 7 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Catalonia Grand Costa Mujeres All Suites & Spa offers 496 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Gran Caribe - Onsite buffet restaurant.

Ayami - This theme restaurant specializes in Asian cuisine. Open select days.

BO: Barcelona Origens - This theme restaurant specializes in vegetarian cuisine. Open select days.

Grill - Onsite steakhouse. Open select days.

BLoved - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Alegria Spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Catalonia Grand Costa Mujeres All Suites & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: MXN 29 per person, per night

We've listed all charges provided to us by the property.

Optional extras

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.