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"So glad i listened to my instincts instead of some of the negative reviews. I'd give it 10 stars if i could. So clean, modern and beautiful, staff was ... " More

By a verified traveler on Thu 16 Sep 2021

Hotel Description

4-star beachfront hotel with 2 outdoor pools

Beachfront retreat

Within 3 miles (5 km) of this Costa Mujeres hotel, you'll find Mujeres Beach and Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).

All-inclusive

This all-inclusive hotel features a private beach, a full-service spa, and 12 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, flat-screen TVs

Along with free WiFi, the 432 guestrooms offer free minibar items and 24-hour room service. Other amenities include flat-screen TVs, rainfall showerheads, and ceiling fans.

Family Suite Superior

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$186* Per night/room Sep 20 - Sep 21

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Grand Family Suite Deluxe

Bed Count 1 King Bed Maximum Occupancy 6 Max

Privileged Grand Family Suite Superior

Bed Count 1 King Bed Maximum Occupancy 6 Max

Privileged Suite & SwimUp

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite Single

Bed Count 1 King Bed Maximum Occupancy 1 Max

Catalonia Costa Mujeres All Suites & Spa - All Inclusive ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Costa Mujeres All Suites & Spa - All Inclusive

Everyone (3) Couples (2) Family (2)
5 out of 5
So glad i listened to my instincts instead of some of the negative reviews. I'd give it 10 stars if i could. So clean, modern and beautiful, staff was rhe BEST, spoiled you. The assortment of food at Gran Caribe Buffet was incredible and tasty. They had night shows each evening, water sports from scuba diving, sailing, paddle boarding, etc, gym, spa where i had the most awesome massage. This place is loaded, restaurants, eateries, pools, kids park and kids pool, shopping, cabaret club, beautiful beach where waiters serve up drinks. And all is inclusive (except the spa of course). Suite was very modern and beautiful and squeaky clean with beverages in the fridge. Will definitely be back.

Posted by on Sep 16, 2021

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Comment from Hotel Management

Sep 17, 2021 by Social Media

Dear Lilian, first, we want to thank you deeply for all your beautiful comments, and for highlighting the work of our collaborators; we will gladly pass them on. Our entire team works hard to please our guests and provide them with the best service, we are delighted to know that you had an incredible vacation and that you are planning to come back. We will be happy to welcome you back home. Best regards.

5 out of 5
Todo el personal muy amables y atentos , muy bonito hotel por el precio

Posted by on Jul 10, 2021

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3 out of 5
The property was clean and the staff was friendly. The biggest complaint was that everything was very unorganized. We where left to try and figure out pretty much everything on our own.

Posted by on Jun 2, 2021

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3 out of 5
[1]I never have welcome cocktail [2]At check in he

Posted by on May 21, 2021

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Comment from Hotel Management

May 22, 2021 by Social Media

Dear guest, we appreciate your intention to share your opinion, however, it seems to be incomplete, besides it is signed as anonymous, we hope we can count on your help and be contacted to know your experience completely, we will be extremely grateful and willing to listen and improve. Thank you for your visit and we look forward to hearing from you. Best regards.

1 out of 5

Posted by on Mar 10, 2021

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3 out of 5
Beautiful hotel aesthetically and so clean but lacking in so many areas!! The food is terrible only the taco & pizza spot are good. The pools are all FREEZING and not warmed, they have some wacky towel system going which in my opinion is inconvenient and doesn’t make sense. The staff is soooo blah, no one knows anything and no one seems like they are happy to be there or help with the exception of the front desk, pool/activities personnel and bartender Christian(gato). Gato was so sweet and helpful, honestly he’s carrying this resort on his back and this place is nothing without him! I didn’t really enjoy my experience in this resort and I most definitely will not be back, I wish I would’ve stayed at the riu which is where I stayed a few months ago in the summer or planet Hollywood.

Posted by on Feb 7, 2021

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Comment from Hotel Management

Feb 11, 2021 by Social Media

Dear Rosa, thank you for sharing your experience through this way also. The comments that our guests share with us are of the utmost importance as they allow us to know the areas of opportunity that we must attend immediately, rest assured that we will reinforce our standards of quality and attention, this is not the way we would like to be remembered and as you mentioned, there is people who offer its best to serve and all of us should take note of that to repeat. Thank you for remark the service from Cristian, definitely we will share with him this acknowledgement. Regarding the food, our Chef will be informed about your perception, I am sorry to know that no option could satisfy you. Dear Rosa, thank you for your visit, rest assured that we will improve in these aspects and even with your last statement, we hope to have the opportunity to amend your disappointment and meet your expectations in a future visit with the service that you expect and certainly deserve. Best regards,

5 out of 5
My family and I stayed at this beautiful resort August 2nd-10th and we had a wonderful time! When we first arrived we were pleasantly surprised with the gorgeous resort, its beautifully kept grounds, awesome pools, stunning views and the beach was great too. I have to be completely honest so that you have realistic expectations if you decide to go. First of all only a few restaurants were open daily (due to the limited amount of guests) so our dining options were limited but ALL were exceptionally delicious! I do wish we had more options during our stay but if you’re staying a shorter amount of time, it shouldn’t really matter. Food gets 5 stars from us, everything was fresh and absolutely delicious, I enjoyed every single meal during our stay, A ! Oh I must mention there was no room service during our stay, but that wasn’t a big deal for us. The staff at the resort were the BEST! I can’t say enough good things about them! Raymundo Daidodoji, Fernanda, Manuel, Angel, Alejandro Raul, Porfirio it was a pleasure meeting you all. I hope this helps anyone who may be on the fence, don’t overthink things and just GO! What are you waiting for? Catalonia, we hope to visit again soon, hopefully we get to take the entire family next time! Asta pronto Amigos!

Posted by , from California on Aug 29, 2020

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Comment from Hotel Management

Aug 31, 2020 by Social Media

Dear Karen, thank you very much for your kind review. We are very happy to know that you enjoyed the hotel that much. We will do our best to keep providing the same good service in the future. Thank you again for your kindness. We hope to see you soon in Catalonia Costa Mujeres for your next holidays. Best regards from paradise.

3 out of 5

Posted by , from New York on Aug 9, 2020

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About the Catalonia Costa Mujeres All Suites & Spa - All Inclusive

Location Lote 006, MZA 002, SM 006, Punta Sam, Costa Mujeres, QROO 77400

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Catalonia Costa Mujeres All Suites & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Catalonia Costa Mujeres All Suites & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a spa tub. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Costa Mujeres hotel.

  • 432 guestrooms or units
  • 12 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2019
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Catalonia Costa Mujeres All Suites & Spa - All Inclusive offers 432 air-conditioned accommodations with free minibar items and laptop-compatible safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gran Caribe - Onsite buffet restaurant.

Ayami - This theme restaurant specializes in Asian cuisine. Open select days.

BO: Barcelona Origens - This theme restaurant specializes in vegetarian cuisine. Open select days.

Rodeo Grill & Steak House - Onsite steakhouse. Open select days.

BLoved - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Alegria Spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Catalonia Costa Mujeres All Suites Spa
  • Catalonia Costa Mujeres All Suites & Spa - All Inclusive Hotel

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.