Within 3 miles (5 km) of this Costa Mujeres hotel, you'll find Mujeres Beach and Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).
This all-inclusive hotel features a private beach, a full-service spa, and 12 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Free WiFi, flat-screen TVs
Along with free WiFi, the 432 guestrooms offer free minibar items and 24-hour room service. Other amenities include flat-screen TVs, rainfall showerheads, and ceiling fans.
Sep 17, 2021 by Social Media
Dear Lilian, first, we want to thank you deeply for all your beautiful comments, and for highlighting the work of our collaborators; we will gladly pass them on. Our entire team works hard to please our guests and provide them with the best service, we are delighted to know that you had an incredible vacation and that you are planning to come back. We will be happy to welcome you back home. Best regards.
May 22, 2021 by Social Media
Dear guest, we appreciate your intention to share your opinion, however, it seems to be incomplete, besides it is signed as anonymous, we hope we can count on your help and be contacted to know your experience completely, we will be extremely grateful and willing to listen and improve. Thank you for your visit and we look forward to hearing from you. Best regards.
Feb 11, 2021 by Social Media
Dear Rosa, thank you for sharing your experience through this way also. The comments that our guests share with us are of the utmost importance as they allow us to know the areas of opportunity that we must attend immediately, rest assured that we will reinforce our standards of quality and attention, this is not the way we would like to be remembered and as you mentioned, there is people who offer its best to serve and all of us should take note of that to repeat. Thank you for remark the service from Cristian, definitely we will share with him this acknowledgement. Regarding the food, our Chef will be informed about your perception, I am sorry to know that no option could satisfy you. Dear Rosa, thank you for your visit, rest assured that we will improve in these aspects and even with your last statement, we hope to have the opportunity to amend your disappointment and meet your expectations in a future visit with the service that you expect and certainly deserve. Best regards,
Aug 31, 2020 by Social Media
Dear Karen, thank you very much for your kind review. We are very happy to know that you enjoyed the hotel that much. We will do our best to keep providing the same good service in the future. Thank you again for your kindness. We hope to see you soon in Catalonia Costa Mujeres for your next holidays. Best regards from paradise.
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Catalonia Costa Mujeres All Suites & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Catalonia Costa Mujeres All Suites & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a spa tub. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Costa Mujeres hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Catalonia Costa Mujeres All Suites & Spa - All Inclusive offers 432 air-conditioned accommodations with free minibar items and laptop-compatible safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.
Gran Caribe - Onsite buffet restaurant.
Ayami - This theme restaurant specializes in Asian cuisine. Open select days.
BO: Barcelona Origens - This theme restaurant specializes in vegetarian cuisine. Open select days.
Rodeo Grill & Steak House - Onsite steakhouse. Open select days.
BLoved - Onsite restaurant. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Alegria Spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.