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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4-star property
Carretera a Punta Sam, SM006 MZA2 Lote 7, Costa Mujeres, QROO 1-855-201-7819
3.3 out of 5
See all 7 travelocity Reviews

"Nice property! Wasnt happy about how early all restaurants closed with it being an adult resort " More

By a verified traveler on Thu 29 Jul 2021

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Hotel Description

4-star adults-only hotel near Playa Mujeres Golf Club

Costa Mujeres retreat

At this Costa Mujeres hotel, you'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive hotel features a full-service spa, 4 outdoor pools, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 24-hour gym and perks like free self parking.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$274* Per night/room Oct 1 - Oct 2

STAR Class Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

STAR Class Directors Suite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

STAR Class Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

STAR Class Junior Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 4 Max

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (2) Couples (2) Family (2)
5 out of 5

Posted by on Jan 31, 2022

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1 out of 5
this resort has so much potential! The ocean is absolutely beautiful. The layout of resort is good for a large resort. Check in went well. Room was clean. They sold us on upgrade for star class. It wasn’t worth it. It actually made things worse. So with star class you are supposed to get extra services but star class on adult side is only open from 9-5 and other front desk area refuses to help you…Couple issues. First elevator broke 2 days after arriving and wasn’t fixed when we left 4 days later. Key stopped working. Climbed 3 flights of stairs to find that out. Went back down stairs and got key reactivated. Went and had dinner and came back from dinner neither of our keys worked. Of course up 3 flights of stairs and back down Went down to front desk they can’t help because we are star class and have to go to main front lobby which is a walk. So we walked and girl there said they should have been able to help which didn’t make the frustration any better. Got our keys activated. Second big issue is smoke alarms started going off. The room was Smokey so we grabbed our passports and ran down 3 flights of stairs where we saw people gathering. One had left her shower to get out. No one knew what was going on. Front desk was confused. Turns out they spray pesticide so thick that it looks like smoke and the alarms went off. This could not be healthy to breathe in. Lack of communication in resort is a huge problem. No one knows anything.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Planet Hollywood Cancun

Dear Danya: We apologize for the inconvenience regarding key bracelets and fumigation process, we will work to prevent this reocurr. Thank you for your feedback and stay.

5 out of 5
Nice property! Wasnt happy about how early all restaurants closed with it being an adult resort

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 30, 2021 by Online Communications Manager

Dear guest: It was surely a pleasure to be your hosts during your vacation. It will be an honor to welcome you back very soon. Star Regards

1 out of 5

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 29, 2021 by Online Communications Manager

Dear guest: We noted a low score based on your recent experience, please contact us in order to provide details about your concerns. Star Regards

4 out of 5
We did enjoy our stay at this hotel but we had hiccups. They need to tighten up their customer service. They are not good at remembering request. We requested a birthday banner and dinner reservations, they ensured all would be handled. They never made the reservation and when informed, they did nothing to make it better. Also, we had to call 3 times out of our 5 night stay to request our room to be cleaned. We would return to the room around 4-5 and the room would still not be made up. Also, if you are into very nice beaches, this may not be the best option. There is a lot of rubbish around.

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 16, 2021 by Online Communications Manager

Dear Guest: We appreciate all the comments, positive experience and feedback based on your score. We will be more than glad to receive you in the not distant future. Star Regards

5 out of 5
Very nice place, new, clean and the staff was on top of whatever we needed. Very friendly and overall we had an excellent time over there.

Posted by on Feb 27, 2021

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Comment from Hotel Management

Mar 2, 2021 by Online Communications Manager

Dear Guest: Thank you for your recent visit and experience in our resort. We will be glad to receive you once again in the not distant future. Star regards!

2 out of 5
Dificulta para llegar al hotel, la recepción en el hotel de adultos decepcionante, la calidad de la comida en la mesa buffet del desayuno y cena pésima no cuentan con cucharas suficientes para facilitarle al cliente. Solo tienen una marca de cerveza para ofrecer en toda la instalación y es pésima. Las copas de vino en la mesa buffet están mal lavadas y te quejas ante el maneger del Restaurant y no toma medidas. El Restaurant de marisco no tiene variedad de pescados y mariscos. La comida de la mesa buffet es insípida, realmente para el precio y la calidad que dice ser no lo vale. Pague por all star y no vi beneficio alguno solo la ubicación de la habitación. Cuando hice el check in aclare que estábamos de aniversario de casados y ni una pequeña atención me ofrecieron. Gracias a Lino y Ada en los bares de la piscina, Manuel y Fernando en el desayuno del Restaurant Braza , Pablo y Eduardo en la cena del Restaurant Braza y el de Marisco fueron los que nos hicieron posible que nuestra estancia fuera un poco más agradable y tratáramos de olvidar las pesadillas que estábamos viviendo en esa semana de vacaciones. No recomiendo el Hotel y no volveré. Estuve una semana en la habitación 11506 del Hotel de adultos. Es la primera vez que me siento decepcionada con un paquete vacacional comprado por Travelocity

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 9, 2021 by Online Communications Manager

Gracias por toda la retroalimentación recibida, hemos tomado acción en los puntos mencionados y lamentamos la percepción que nuestros restaurantes pudieran ocasionar, deseamos que nuevamente podamos recibirle en un futuro cercano. Saludos cordiales

About the Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Location Carretera a Punta Sam, SM006 MZA2 Lote 7, Costa Mujeres, QROO 23028

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Free self parking and valet parking are available. This 4-star Costa Mujeres hotel is smoke free.

  • 380 guestrooms or units
  • Built in 2019
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Planet Hollywood Adult Scene Cancun All Inclusive
  • Planet Hollywood Adult Scene Resort Spa All Inclusive
  • Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.