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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property
4.5-star adults-only hotel near Playa Mujeres Golf Club

Choose dates to view prices

Photo gallery for Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Beach
Reception
Lobby
Beach

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Room service

Explore the area

View in a map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • North Beach
    ‪57 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(40 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.0 out of 10
Very good
(6 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(25 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Costa Mujeres

Costa Mujeres retreat .You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Ultramar Ferry Puerto Juárez. Isla Mujeres Ferry Terminal and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are within 12 miles (20 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 3.0 miles
  • Mujeres Beach - 11 min drive - 3.9 miles
  • Ultramar Ferry Puerto Juárez - 19 min drive - 9.1 miles
  • Isla Mujeres Ferry Terminal - 56 min drive - 9.9 miles
  • North Beach - 57 min drive - 10.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Gusto Italian Trattoria - ‬1 min walk
  • ‪Steakhouse - ‬5 min drive

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5-star adults-only hotel near Playa Mujeres Golf Club
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. Free self parking and valet parking are available.

This 4.5-star Costa Mujeres hotel is smoke free.

  • 380 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

How close is Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only to the airport?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is 21 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only on Sep 28, 2025 start from $320.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have an airport shuttle?

Airport shuttle services are not available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only.

How close is Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only to the beach?

This hotel is 9.7 mi (93-min drive) from North Beach and 12.9 mi (33-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offer free breakfast?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, there is no casino at this hotel, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are nearby.

What time is check-in at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

This hotel offers free self parking and valet parking.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have a pool?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only features 4 outdoor pools. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have a restaurant?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is home to So Cal Gourmet Emporium, which features international cuisine.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have a spa?

Yes, this hotel has a spa.

How close is Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only to downtown Costa Mujeres?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is 0.1 mi away from Costa Mujeres.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 314 out of 645 reviews
Rating 8 - Good. 131 out of 645 reviews
Rating 6 - Okay. 79 out of 645 reviews
Rating 4 - Poor. 57 out of 645 reviews
Rating 2 - Terrible. 64 out of 645 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Regan

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The unprofessionalism of this property started the moment we walked in. No one came to greet us so i walked over to the main lobby check in. After waiting in line i was then told to go to another line to wait to check in for STAR class members. Of all the things the "STAR" class upgrade was supposed to provide, we got a restocked fridge and that was it. Two days in a row they couldn't make a reservation for us. I had to call two days in a row just to get the room cleaned and changed sheets. Every where we went we were told "No" or had to pay even more for simple things. our group was laughing that their favorite word is "No". Even conversing with the staff was unenjoyable. Nobody seemed happy to take care of you and it was a hassle getting anything taken care of. I brought money to tip everywhere i went but by the end of any interaction, I felt like i didn't want to give money for mediocre service. The front lobby bar was the only area i was greeted a with a smile and great service. I have been to 7 other All-inclusive resorts in Mexico and this was by far the worst all around. I have never felt so ready to leave and wasted so much money.
Stayed 4 nights in Aug 2025

8/10 Good

Stacey

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Room was gorgeous. Staff was extremely friendly. Food options were not the best. Everything seemed to have been served at room temperature. Alcohol choices were not good and the premium package for alcohol was overpriced in my opinion.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mónica Karina

Liked: Cleanliness, amenities, property conditions & facilities
Loved all Great service Beautiful resort
Stayed 3 nights in May 2025

8/10 Good

Nelson, Miami lakes

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent with good service. They needs to improve in the quality of the drinks and specialty restaurants dinner coordination.
Stayed 6 nights in Jun 2025

6/10 Okay

Rory James

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice vacation and plenty of things to do at the resort, but if you don’t have reservations to eat at one of the restaurants you will not get in and the shows or dance parties not really shows. I think they had two real shows all week.
Stayed 7 nights in Jun 2025

10/10 Excellent

CARMEN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurants and buffet were very delicious. Entertainment was very good. Plenty of activities. Pools clean and very big. Lazy River was my favorite! People were very nice and attentive. Jacqueline at check in was very courteous and knowledgeable, smooth check in and check out, Mayra the Buttler was always attentive to our needs. Bars and drinks were always on point w delicious and refreshing drinks. Can’t wait to go back!
Stayed 7 nights in Jun 2025

8/10 Good

Mary Kathleen

Stayed 4 nights in Jun 2025

4/10 Poor

Timothy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Could make lots of improvements for sure!!

We had a lot of issues from the start, we won’t be returning it was our 5th time in Mexico and our least favorite experience.
Stayed 7 nights in Jun 2025

8/10 Good

Justin Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t much shows
Stayed 7 nights in Jun 2025

8/10 Good

Michael Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the restaurants
Stayed 7 nights in Jun 2025

6/10 Okay

Erin

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lazy river and coffee shop was nice. Wish there were better shows and should be easier to make dinner reservations.
Stayed 7 nights in Jun 2025

8/10 Good

CARLOS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort
Stayed 7 nights in Jun 2025

4/10 Poor

Nathan Ray

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Check in was excellent. Staff was warm and welcoming. Because we booked through Expedia we were assigned a personal assistant. The experience with the personal assistant was not great. He assured us he could take care of reservations at the restaurants. Communication was lacking with multiple check ins on our part to confirm. The first night we couldn’t get in where we wanted which was fine and we were able to get in at the Steakhouse late. From there we requested to make all our reservations in advance for the rest of our trip. What we were unaware of and told later is that the assistants don’t have access to the Planet Hollywood app to make the reservations and instead have to go through a much more complicated process that’s really not fair to them. Our problem was mainly the lack of communication and on at least two nights the restaurants did not have our reservation but thankfully were able to get us in despite that issue. One of the team members contacted us to discuss the experience and things went from bad to worse. In addition to discussing the reservation issues and lack of communication, we reported that twenty dollars had been taken out of one of our backpacks to which the “manager” responded “I don’t believe that happened.” He also said that we should have reported it immediately which probably true but we planned on letting them know at checkout just to make them aware. We weren’t asking for the twenty dollars back. The food was hit or miss.
Stayed 5 nights in Jun 2025

6/10 Okay

Stephen

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

Shelbie Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed dealing with Luis, he took great care of us and made sure we were happy.
Stayed 4 nights in Jun 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved the swim out pool.
Stayed 4 nights in Jun 2025

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place. Room was also very clean friendly staff and very helpful. Would definitely recommend and visit.
Stayed 2 nights in Jun 2025

6/10 Okay

Keshia

Liked: Cleanliness, property conditions & facilities
I didn't like the fact that it was labeled adults only but we still were engaged with the family side. There were no real nightlife for adults. Whether we were out eating or any entertainment, it was all mixed together. They had mainly family things to do
Stayed 4 nights in May 2025

6/10 Okay

Leslie

Liked: Cleanliness, property conditions & facilities
Depending on where you book, the hotel is listed as 5 star. The hotel is a solid 4. I called Expedia and Planet Hollywood multiple times prior to arrival, and was told that STAR class cannot be added a la carte after check-in- not true. Essentially, if you want premium liquor (brands that we have in the U.S.) you need STAR class. The STAR class pool was nice, but the butler service advertised with STAR was awful. Also, even with STAR class, not all bars had the same liquor. The waiters at the other pools were much better. Some of the drinks and options (such as pillow menu) that are listed at options with STAR class were not actually available. We found out on the last day that there actually was a STAR class welcome buffet that we could have attended and received spa service and other travel bonuses (no one informed us of this). The snorkeling outing itself was great, but the logistics were a mess. The name of the company that actually does the tour is not the name on the reservation. As such, we were dropped of at the site, and it took 15 minutes before anyone had any idea where our reservation came from. We also ordered room service one night, and it never came. Waiter service at the beach on the STAR class side was minimal to none. Finally, as mentioned many times by others, lounge chair availability is an issue. I can't imagine being at that hotel during spring break or Christmas. The hotel was ok for the few days I needed in the sun, but won't stay again.
Stayed 4 nights in May 2025

10/10 Excellent

Jnesis

Traveled with group
This is Shawndra. The staff was amazing. They took very good care of us and treated us with great hospitality.
Stayed 1 night in May 2025

10/10 Excellent

Ara Lynchelle

Liked: Cleanliness, amenities, property conditions & facilities
Great. Pool bar service could be better
Stayed 3 nights in May 2025

2/10 Terrible

Javier Andres

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the food is horrible all the drinks were water down, food was not fresh. the water to shower, and personal hygiene smells like sewerage. the pools including the pool bar is disgusting, there was dirt flooding around me while in the pool, the pool was never vacuum; last but certainly not least. because i wore a cut off shirt i was not allow to eat buffet, until the manager came and allow me in. very rude customer service.
Stayed 3 nights in May 2025

10/10 Excellent

Kaliyah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, everyone was respectful and nice! Excellent service and resort.
Stayed 3 nights in May 2025

10/10 Excellent

Delmon

Stayed 6 nights in Apr 2025

4/10 Poor

Tiffany

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Awful

Hotel not the cleanest. Wait staff asked for tips. I was even told on one occasion that I needed to pay the waitress for a spilled drink. Asked to speak to a GM was told he leaves at 1pm and is not available on the weekends. Ran out of entrees and desserts at 2 restaurants nts. Bar & Grill ran out of ketchup mid dayHowever the spa is amazing !!
Stayed 3 nights in May 2025