"The hotel is amazing and the service is on point. " More
You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach with a stay here. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).
A private beach, 4 outdoor pools, and a gym are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store. Enjoy a meal from the restaurant and perks like free buffet breakfast and free WiFi.
Nov 26, 2022 by Planet Hollywood Cancun
Dear Salomon We appreciate your positive comment and feedback regarding your recent visit. We will be glad to receive you again very soon. Star regards
Mar 18, 2023 by Planet Hollywood Cancun
Dear Salomon, thank you for posting your recent experience and sharing a perfect score, we will be glad to receive you once again soon.
Oct 13, 2022 by Planet Hollywood Cancun
Dear Catherine: We appreciate your positive score, we will be glad to receive you again soon.
May 12, 2022 by Planet Hollywood Cancun
Dear Nastacha We highly appreciate all the positive comments regarding your visit. We will be very glad to receive you once again soon.
Oct 31, 2021 by Planet Hollywood Cancun
Dear LaToya: Thank you for your feedback and valuable information, this perfect score reflect the hard work by our staff. We will be glad to receive you once again soon. Star Regards
Oct 21, 2021 by Planet Hollywood Cancun
Dear Anthony: Thank you for all the feedback regarding your recent visit, we are sorry some aspects do not fill your expectations. As many resorts in the world, some extra features have addicional cost, like spa services or premium wines.Thank you for your stay
Sep 19, 2021 by Online Communications Manager
Thank you for your stay. We appreciate your feedback and we will take actions to fix the mentioned oportunities
Aug 20, 2021 by Online Communications Manager
Dear Guest: We appreciate your valuable opinion and score, we will be more than glad to receive you once again soon. Star regards.
Jun 10, 2021 by Online Communications Manager
Dear Guest: We appreciate all the comments regarding our staff, restaueants and quality of food and service, we are eager to recevie you once again in the not distant future. Star regards
May 25, 2021 by Online Communications Manager
Dear Guest: Thank you for your feedback and positive experience at the resort. We will be glad to receive you once again in the not distant future. Star regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Bring your whole family to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a health club, a garden, and a terrace. This 4-star Costa Mujeres property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.
A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.