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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
4-star beachfront property with 4 outdoor pools

Choose dates to view prices

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
Aerial view
Property amenity
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Mujeres Beach
    ‪11 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • North Beach
    ‪57 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(56 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

9.0 out of 10
Wonderful
(18 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1227 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.4 out of 10
Very good
(11 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • 1808 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • 689 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 1808 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • 4187 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

7.8 out of 10
Good
(12 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Beachfront retreat .You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach with a stay here. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 3.0 miles
  • Mujeres Beach - 11 min drive - 3.9 miles
  • Isla Mujeres Ferry Terminal - 56 min drive - 9.9 miles
  • North Beach - 57 min drive - 10.3 miles
  • Dolphin Discovery - 60 min drive - 12.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star beachfront property with 4 outdoor pools
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, French, Portuguese, Spanish

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Total includes taxes and fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

How close is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort to the airport?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is 21 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of Jul 21, 2025, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on Aug 17, 2025 start from $396.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

How close is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer free breakfast?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, there is no casino at this property, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are nearby.

What time is check-in at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Free parking is not available at this property.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a restaurant?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is home to So Cal Gourmet Emporium, which features international cuisine.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a spa?

This property has a spa, which features mani/pedis, facials, and beach massages.

How close is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort to downtown Costa Mujeres?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is 0.1 mi away from Costa Mujeres.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 425 out of 1009 reviews
Rating 8 - Good. 225 out of 1009 reviews
Rating 6 - Okay. 164 out of 1009 reviews
Rating 4 - Poor. 92 out of 1009 reviews
Rating 2 - Terrible. 103 out of 1009 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bakhodirbek

Stayed 9 nights in Apr 2025

6/10 Okay

Divya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indian restaurant needs to be liteeally gone. Its very much misrepresenting India. And No vegan options much
Stayed 3 nights in Apr 2025

10/10 Excellent

Ata

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this resort with my family. There were so many things for kids to do and everyday was truly joyful. staff were kind, attentive and wonderful. We were assigned an Expedia agent at the check in who greeted us and helped us with all the dinner reservations, room service requests and additional questions. Shout out to Luis, Alma and Gael. overall, great experience and we would love to come back.

6/10 Okay

Ronald

Traveled with family and small children
Liked: Staff & service
The property seems just too large. Long walks to things, limited food options for “regular” guests for lunch and anytime snacking it seemed like, was a battle at 5am between everyone trying to put their stuff out and claim a pool or good beach chair spot, lots of staff walking around but only 1 bar tender working in the high population bars, food was decent but too much of the same thing day after day in the buffet
Stayed 7 nights in Apr 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a lot to do here!
Stayed 1 night in Apr 2025

10/10 Excellent

WOO JOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, amenities
Stayed 5 nights in Apr 2025

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Don't listen to those who say the resort is too big. It's the perfect size with everything of importance located at the main lobby. All restaurants, activities, night club, etc. are at the main lobby. We stayed in building 30 and it was fantastic! Partial beach view with a wonderful panoramic view of the entire property! The buffet was decent, not great. The beach restaurant breakfast buffet was wonderful, and their lunch options fantastic! Room service DISGUSTING! Undercooked terrible pizza with soggy chips, chicken burger made from cheap chicken fingers, etc. I asked a few times for the pizza to be very well done, and it would always come the same. Undercooked and doughy. Brazilian great, steak great, Italian good with great wood fire pizza, Fuel awesome and Guys burgers was good. Beer was cold, beach was beautiful and the weather was sunny and hot so I ain't complaining. Just critiquing! Shout out to Alma in guest services, the bartenders at the club and the older gentleman bartender at the beach bar. Yeah, his attitude was hit or miss but I had no issues and he makes THE BEST OJO ROJO IN MEXICO! Try it, you will not be disappointed! Wish I could remember his name! Maybe Miguel? Oh as for the chair situation, it is no different than any other resort. If you want chairs by the pool, GET YOUR ASS UP EARLY! 6AM works so 1 Star review because your lazy?? You have an hour for me, then I start grabbing towels and taking over ;) Just wake up and enjoy the sunrise!
Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

Stayed 7 nights in Apr 2025

6/10 Okay

Tara

Stayed 4 nights in Apr 2025

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Resort

We had a great family spring break stay. We had a star class swim up room that we loved. Our butler was Oscar and he was absolutely amazing! We were celebrating our daughter’s 16th birthday and Oscar went above and beyond with extras. We hung out at star class pool daily and Jody was our server. She did amazing, always had a fresh drink in our hand. We loved the Beach, lazy river and much more. Definitely upgrade to star class.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

4/10 Poor

Daniel D

Stayed 7 nights in Mar 2025

8/10 Good

Shay

Stayed 5 nights in Mar 2025

10/10 Excellent

Josh, GILBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had Great time with this resort! Kids loved all the activities!
Stayed 1 night in Mar 2025

8/10 Good

Michon

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a great experience at the resort! The beach was amazing. I can't say enough good things about the kindness of the staff. Areas of improvement would be the amount of pool chairs. I was not able to find a chair once to use at 9 am. The beach was a little easier to find a chair. It was also difficult making dinner reservations that weren't at 9 pm. The food was good but the drinks were a little watered down.
Stayed 6 nights in Mar 2025

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Raven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Initially I loved it but after being here a few days there were so many things that were wrong. The bars outside close too early, the food is mediocre, the alcohol is bottom shelf unless you pay for star class. The room needed to be painted. The tv was barely working and they need smart tv’s. But the staff was amazing and they made sure the experience was great. More cabana chairs. Swim up bars should close at sundown or later. Put lights around the pool. Play music that came out in 2024.
Stayed 3 nights in Mar 2025

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About as expected. Has all the amenities and friendly, welcoming staff. Food is much better in the restaurants than the buffet and reservations are difficult to come by. Luckily, our booking through Expedia gave us a concierge at the resort named Luis who was a fantastic help and made our trip so much better by helping with booking restaurants and checking in with us throughout our stay. Thanks Luis!
Stayed 7 nights in Mar 2025

10/10 Excellent

Ashleigh Saucier

Liked: Cleanliness, staff & service, property conditions & facilities
My family of four (14y/o and 12y/o) had a nice vacation! Expedia benefits give you Concierge service. Our concierge, Itai, was extremely helpful. He gave us a property and room tour at check-in, helped us get the dinner reservations we wanted, and quickly took care of any in-room requests that we had. The resort is beautiful and well maintained. Staff was friendly and helpful. The Tepanyaki was our favorite restaurant, and the other food was good as well.
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great family vacation at PH. Had all the usual things form an all inclusive but staff were very good, entertainment/activities and ammentites were solid for what you pay. We upgraded to the stars package and having our concierge service with Andy and Dorian was hugely worth it. Booked all our dinners, went out of their way to make sure everything went well and followed up. Very proactive and very friendly and very accommodating. Not sure if it was because of the starz but all staff seemed very wanting to help and proactively asking if anything can do. Highly recommend for a new quick family vacation.
Stayed 7 nights in Mar 2025

4/10 Poor

KAREN, GLENDALE

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Slow bad service for that high price
Stayed 6 nights in Mar 2025

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bartending staff was not friendly at all. They would only wait on you if you had money out to tip. They are all old and don’t interact with the guests at all. They are all grumpy and it doesn’t seem like they want to be there. The facility itself is old and outdated.
Stayed 5 nights in Mar 2025

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda commercialized, dull, and boring.
Stayed 2 nights in Mar 2025

10/10 Excellent

George

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alma, Jose Louise,Marco at the pool bar. Ventura at the coffee shop and the main pool. Roger at the pool bar. All in all staff was great!!!!! Would be helpful if the bars staffed 2 bartenders for faster service but bartenders did a great job to get through guests as fast as possible
Stayed 6 nights in Mar 2025