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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star property
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO 1-855-201-7819
4.2 out of 5
Very good!
See all 10 travelocity Reviews

"The hotel is amazing and the service is on point. " More

By a verified traveler on Mon 09 May 2022

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Hotel Description

4-star beachfront property near Mujeres Beach

Beachfront retreat

You'll find Mujeres Beach and Playa Mujeres Golf Club within 3 miles (5 km) of this property. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).

All-inclusive

A private beach, 4 outdoor pools, and a gym are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store. Enjoy a meal from the restaurant and perks like free buffet breakfast and free WiFi.

Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$496* Per night/room Jul 8 - Jul 9

STAR Class Entourage Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

STAR Class Producers Two Bedroom Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 8 Max

STAR Class Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Directors Suite Two Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

STAR Class Producers Two Bedrooms Suite

Bed Count 1 King Bed Maximum Occupancy 8 Max

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Everyone (1) Couples (4) Family (5)
5 out of 5
The hotel is amazing and the service is on point.

Posted by on May 9, 2022

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Comment from Hotel Management

May 12, 2022 by Planet Hollywood Cancun

Dear Nastacha We highly appreciate all the positive comments regarding your visit. We will be very glad to receive you once again soon.

5 out of 5
All of the staff was very friendly and they remained masked at all times. Covid testing was convenient. Beautiful resort.

Posted by on Oct 29, 2021

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Comment from Hotel Management

Oct 31, 2021 by Planet Hollywood Cancun

Dear LaToya: Thank you for your feedback and valuable information, this perfect score reflect the hard work by our staff. We will be glad to receive you once again soon. Star Regards

3 out of 5
This resort is gorgeous but is unfortunately located 30 minutes north of Cancun central. We had some confusion determining what was “inclusive” and what wasn’t. “All inclusive” is not “all inclusive”. Menus allow you to “enhance your experience” with excluded items at an extra cost to your “all inclusive” stay. Portion sizes were generally small and required double ordering. Bars offered bottom shelf liquor as part of “all inclusive” package. Highly disappointing.

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 21, 2021 by Planet Hollywood Cancun

Dear Anthony: Thank you for all the feedback regarding your recent visit, we are sorry some aspects do not fill your expectations. As many resorts in the world, some extra features have addicional cost, like spa services or premium wines.Thank you for your stay

4 out of 5
The lazy river was the bomb, it has a built in bar. All the restaurants was excellent expect the Indian cusine! (Horrible, I won’t even call it Indian food). The staff was above and beyond, they meet all my expectations… room cleaning was on point. The only concern is the shower area had some mold already not sure few years down the line would get worse. Drinks are awesome, they are not cheap with their liquor!!! Room service is very quick too. I ordered a seasonal fruit platter every night and they will bring it within 15 minutes.

Posted by on Sep 17, 2021

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Comment from Hotel Management

Sep 19, 2021 by Online Communications Manager

Thank you for your stay. We appreciate your feedback and we will take actions to fix the mentioned oportunities

4 out of 5
Understaffed

Posted by on Aug 19, 2021

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Comment from Hotel Management

Aug 20, 2021 by Online Communications Manager

Dear Guest: We appreciate your valuable opinion and score, we will be more than glad to receive you once again soon. Star regards.

5 out of 5
This resort was amazing!! The food was high quality. A lot of options for restaurants. The staff is super nice and friendly!! Extremely satisfied. Do not listen to any negative reviews!!

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by Online Communications Manager

Dear Guest: We appreciate all the comments regarding our staff, restaueants and quality of food and service, we are eager to recevie you once again in the not distant future. Star regards

5 out of 5
I loved it here! It was great, from the staff to the food. Wonderful community service.

Posted by on May 24, 2021

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Comment from Hotel Management

May 25, 2021 by Online Communications Manager

Dear Guest: Thank you for your feedback and positive experience at the resort. We will be glad to receive you once again in the not distant future. Star regards

5 out of 5
The best staff, the best service

Posted by on May 4, 2021

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Comment from Hotel Management

May 5, 2021 by Online Communications Manager

Dear guest: Thank you for share your experience and positive score at Planet Hollywood Cancun, we will be glad to receive you once again soon. Star regards

5 out of 5
The resort was awesome! The staff was VERY ATTENTIVE to our needs and made the stay very enjoyable! We were in the Star Class Directors Suite and it was worth every penny! There wasn't anything negative about the stay. I am an avid traveler and I take 3 to 4 trips a year. I will definitely be returning to Planet Hollywood!! ******

Posted by on Apr 15, 2021

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Comment from Hotel Management

Apr 17, 2021 by Online Communications Manager

Dear Guest: Thank you for all the kind support and message regarding your Star Class experience at the resort. We will be glad to receive you once again very soon. Star regards

1 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 22, 2021 by Online Communications Manager

Dear Guest: We noted a low score regarding your experience, we will be glad to receive all your comments to improve our services. Please contact us on a direct message to share your concerns. Star Regards

About the Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Location Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO 23028

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Bring your whole family to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a garden, and a terrace. This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
  • Planet Hollywood Beach Resort Cancun
  • Planet Hollywood Beach Resort Cancun All Inclusive

You should know

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.