Beachfront retreat
Within 3 miles (5 km) of this property, you'll find Puerto Morelos Town Square and Puerto Morelos Beach. Ojo de Agua Beach and Artisans Market are also within 2 miles (3 km).
All-inclusive
This smoke-free property features a private beach, a full-service spa, and a nightclub. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.
Feb 10, 2022 by Hildegard G. Radau / Social Media Coordinator
Dear Bhavesh Thank you for sharing your experience regarding your recent stay with us. We appreciate your feedback as it enables us to find areas of improvement. However, we were truly sorry to read that your stay was not satisfactory and that we did not exceed your expectations. We are kindly informing you that we have already taken steps to reinforce procedures, criteria and to give additional training to the staff involved in order to maintain our high-quality standards in the future. We do hope sincerely that you will give us another opportunity to host you in the future. Best Regards
Dec 23, 2021 by Hildegard G. Radau / Social Media Coordinator.
Dear Elizabeth Seminary Thank you for sharing your experience regarding your recent stay at our resort. We appreciate your feedback as it enables us to find areas of improvement. However, we were truly sorry to read that your stay was not satisfactory and that we did not exceed up your expectations. We are kindly informing you that we have already taken steps to reinforce procedures, criteria and to give additional training to the staff involved in order to maintain our high-quality standards in the future. We do hope sincerely that you will give us another opportunity to host you in the future. Best Regards
Sep 18, 2019 by Anahi Acosta/Social Media Coordinator
Dear guest, Thank you for choosing Now Jade Riviera Cancun as your hosts for your holidays. For us, it was a pleasure to serve you during your stay. We are happy to read that you liked your vacation at our resort and that you kindly shared it on this platform. We are always glad to read our guests reviews. We sincerely apologize for the response time to your review. Please be certain that we’ve taken your comments really serious. Hope to have the chance to host you again in the near future. Best regards,
Sep 18, 2019 by Anahí Acosta / Social Media Coordinator
Dear guest, First of all, we want to say thank you for staying at Now Jade Riviera Cancun during this vacation to the Mexican Caribbean. For us, it was a pleasure to be your hosts and serve you during your stay. We are happy to read that you liked your vacation at our resort and that you kindly shared it on Travelocity. We are always glad to read our guests reviews. We apology for being unable to respond earlier to your review. Your comments are important for us and we assure you that we shared them with the rest of the team. Hope to have the chance to host you on a future occasion and offer you another best experience that our brand represents. Kind regards.
Sep 18, 2019 by Anahí Acosta/ Social Media Coordinator
Dear CRAIG, Thank you for sharing your experience at Now Jade Riviera Cancun. We are happy to hear that you enjoyed our facilities and the service provided. Thank you for your suggestions on how we can improve our services. We hope to welcome you again in the near future. Please receive our warmest regards,
Jan 14, 2019 by Luis Agiss
Dear Guest, Thank you for your review and your feedback is certainly important for us. Allow us to comments on some points you mentioned in your review. We certainly appreciate your comments on the staff and thank you to bringing the issue to our attention. Your feedback was communicated to our Food & Beverage Manager and we will make sure to provide extra training to the team to ensure that all guests receive high quality service that we do pride ourselves on. Once again, thank you for taking the time to write a constructive feedback review. We wish you all the very best in the future and we hope you will consider staying with us again, as we are confident we can provide a better experience. Best Regards Luis Agiss Social Media econcierge.nojrc@nowresorts.com
Sep 4, 2018 by Luis Agiss Social Media
Dear Guest, It is naturally very disappointing that you did not enjoy this visit as much as we want, please accept our apologies. However we would like to point out that we don´t have any other report of sick guests. We have more than a thousand guests every week and no reports. We hope you had a safe and pleasant journey back home and feel better. Best Regards Luis Agiss Social Media
Jul 20, 2018 by Luis Agiss Social Media
Dear Guest, Thank you for your rate. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused. Saludos Luis Agiss Social Media
Mar 20, 2018 by Luis Agiss Social Media
Dear Guest, We truly value your comments and the time you took to share them. I'm pleased to know that you had such a wonderful experience while staying with us, I'm pretty sure during your visit you were able to try all our restaurants, bars and coffee shop. We'll be waiting for you to come back to enjoy the service and all the improvements that we are making to be a better place. Have a great day. Best Regards Luis Agiss Social Media
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts, and a spa tub. This 4.5-star Puerto Morelos property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with laptop-compatible safes and slippers. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Guests are served free buffet breakfast daily from 7:30 AM to 11:00 AM.
Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.
Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.
CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.
Mercure Rest (French) - This fine-dining restaurant serves dinner only.
Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.
24-hour room service is available.
A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.