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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star property
Carretera Federal 307, Puerto Morelos, QROO 1-855-201-7819
3.9 out of 5
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See all 39 travelocity Reviews

"There should be more food or adult food carts in the adult area and children should be allowed. " More

By a verified traveler on Sat 23 Apr 2022

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Hotel Description

Adults-only beachfront property with 2 outdoor pools

Beachside getaway

A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco. Cancun Country Club is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 5 beachside bars. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$378* Per night/room Aug 22 - Aug 23

Luxury Suite Ocean View with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only ratings based on 39 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (10) Couples (17) Family (8)
5 out of 5

Posted by on Apr 26, 2022

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4 out of 5
There should be more food or adult food carts in the adult area and children should be allowed.

Posted by on Apr 23, 2022

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Comment from Hotel Management

May 5, 2022 by Hideaway at Royalton Riviera Cancún.

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
I thought the place was great and I'm planning to go with the rest of my family highly recommend and all my Mexican people, love you guys you were great!!!

Posted by , from Clifton on Apr 14, 2022

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Comment from Hotel Management

Apr 14, 2022 by Hideaway at Royalton Riviera Cancún.

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

3 out of 5
Staff were great, all the way around. Room we booked was Garden view with 2 beds. What we got was one king bed with offer to have rollaway brought up and a view of a pool of stagnant water that smelled terrible with construction of a new resort behind it. No chairs on the balcony, not they were needed because you couldn't sit out there because of the smell unless the wind was blowing hard off the ocean. No room number placard outside our room, door key electronics would only work if you jiggled the door first before using the bracelet to unlock it. Access to bottled water was poor and was hot. No juice other than orange. No ice machines anywhere that I could find. Bed bugs were really bad. Almost everyone in our group of 6 we were with were bitten all over to the point that blisters formed and popped. 4 of the 6 of us got sick with something that I think we have narrowed down to sea lice. When I say sick I mean 24 hour of vomiting and diarrhea. Doctor had to be called to both our rooms to administer shots. Beach was not maintained as far as sea grass and sea weed. We had to walk through 8 to 16 inches high and 2 to 5 feet of this just to get to the water. Food was good, bars were good, pools were good but i will not be traveling to this resort again. The negetives far outweighed the posistives for me.

Posted by on Mar 17, 2022

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Comment from Hotel Management

Mar 17, 2022 by Hideaway at Royalton Riviera Cancún.

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
Everyone is so nice amd helpful i loved it really enjoyed my stay there

Posted by on Nov 10, 2021

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Comment from Hotel Management

Nov 11, 2021 by General Manager

Dear traveler, thank you for sharing this perfect rating on your recent stay with us. We look forward to welcoming you in the near future. Sincerely, Alfonso Lopez

1 out of 5

Posted by on Oct 11, 2021

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5 out of 5
Pools were very clean.

Posted by , from HESPERIA on Sep 16, 2021

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Comment from Hotel Management

Sep 17, 2021 by Hideaway at Royalton Riviera Cancun Resort & Spa

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
Excellent property and excellent service

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by Royalton Riviera Cancun Resort & Spa

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
The resort is huge with plenty of places to eat. We had a swim up room which included bar service. The staff was very nice especially our maid. The afults only side needs more entertainment during the day and its own entertainment at night. Adults dont want to be with the kids.

Posted by , from Wilmington on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by Hideaway at Royalton Riviera Cancún.

Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We hope to see you in the near future, Best regards.

2 out of 5
We are very disappointed in our hotel experience. We paid for a upgraded room and instead received a standard room. I screen shot the type of room that we were going to receive and didn't get what we paid for. The hotel was needing some improvements and maintenance. Our room was always Smelling like stong mildew and moisture. When walking through the hallway we got a very strong sewer smell. The beach was not enjoyable as pictured with very limited cleaning done. I would not recommend this to anyone. We didn't have any water one whole night and when I called the front desk they didn't know what was going on and had no Idea what was being done to fix the problem. The only thing positive during our 8 days stay was the staff at the restaurants where very friendly and did amazing job in serving us. One of the staff supervisors named Jorge was also great as we were having our 30th anniversary and he sent us a bottle of wine and was always checking up on us. I really wouldn't give it a 4 star review. I think it should be a 2 star in my opinion. I realize that my money should have been spent elsewhere for the type of hotel that that they advertise on travelocity.com.

Posted by , from NAMPA on Sep 6, 2021

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Comment from Hotel Management

Sep 6, 2021 by Hideaway at Royalton Riviera Cancún.

Dear Celina Maria We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We hope to see you in the near future, Best regards.

About the Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Location Carretera Federal 307, Puerto Morelos, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling
  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • 6 conference rooms
  • Built in 2014
  • Casino
  • Nightclub
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.

Zen - This restaurant serves dinner only. Open daily.

Hunter Steak House - This restaurant serves lunch only. Open daily.

Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.

Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Hotel Names

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
  • Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.