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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Property amenity
Exterior
View from room
Reception hall
Premium bedding, free minibar, in-room safe, desk

Reviews

7.6

Good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Hot Tub
    Hot TubHot Tub
  • Breakfast included
    Breakfast includedBreakfast included
  • All inclusive
    All inclusiveAll inclusive
  • Spa
    SpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Popular LocationXoximilco12 min drive
  • Popular LocationMoon Palace Golf Club14 min drive
  • Popular LocationPetempich Bay17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive

Similar properties

Exterior
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Pool
Hot Tub
Breakfast included
All inclusive
3.6 out of 5, Good, (1647)
The price is $391
per night
$391 total
includes taxes & fees
Aug 10 - Aug 11
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About the neighborhood

Puerto Morelos

Beachside getaway.Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 12 min drive
  • Moon Palace Golf Club - 14 min drive
  • Petempich Bay - 17 min drive
  • Ventura Park Cancun - 19 min drive
  • Riviera Cancun Golf Resort - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬1 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star beachfront property near Moon Palace Golf Club
Some rates at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 18 holes of golf
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Outdoor space

  • Furnished balcony

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

How close is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only to the airport?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only on Aug 19, 2024 start from $327.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have an airport shuttle?

Airport shuttle services are not available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.

How close is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offer free breakfast?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

This property offers free self parking and valet parking.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only features 2 outdoor pools.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a restaurant?

Yes, there are 10 restaurants on site.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy beach massages, hydrotherapy, and body scrubs.

How close is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only to downtown Puerto Morelos?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is 7.1 mi away from Puerto Morelos.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 443 out of 1005 reviews" "
Rating 8 - Good. 215 out of 1005 reviews" "
Rating 6 - Okay. 145 out of 1005 reviews" "
Rating 4 - Poor. 105 out of 1005 reviews" "
Rating 2 - Terrible. 97 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

María I, south san francisco

Stayed 3 nights in Feb 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gluten free options were great for my wife. Reserving lunch/dinner at most of the restaurants was very easy. Onsite vendor for excursions was very knowledgeable and prices were reasonable. My wife loved the Hideaway side and definitely wants to come back again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Tiffany

Stayed 2 nights in Mar 2024

6/10 Okay

Max

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't find out that the adults only portion of the resort was closed for renovation until we arrived.
Stayed 6 nights in Apr 2024

8/10 Good

Tarik

Stayed 7 nights in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

4/10 Poor

Dragana

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We were there 5 days, paid for a room with a walk out pool. 3 days we complained about the terrible smell in the room, they only moved us the last two days of our stay without any compensation and to a room that did not have a walk out pool. The cleaning staff was doing everything possible, but the way the facility is matted is terrible.
Stayed 5 nights in Mar 2024

8/10 Good

Brendan Kyle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and lots of separate areas.
Stayed 7 nights in Apr 2024

8/10 Good

Kristina Jennifer

Stayed 7 nights in Apr 2024

10/10 Excellent

Bryanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hideaway and it was an amazing time. The butlers were excellent and constantly made sure we were okay and didn’t need anything. There was construction going on in the hideaway area but it did not bother us. Overall we had a great time and i would definitely stay there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort. Staff very attentive to all needs and very friendly. Very beautiful resort. Pools/beach were also great. Lots of activities for all ages throughout the day at pool. And live bands and other activities at night. Food was wonderful and reservations were not needed for restaurants. Great gym, tennis, and pickleball courts. Shout out to Willie at bellhop, Maria at checkin, Israel at buffet, and Willfred with Nexus tours for above and beyond hospitality. We will definitely stay with Royalton in the future.
Stayed 7 nights in Apr 2024

4/10 Poor

keonna

Traveled with partner
They placed us in a room overlooking construction. We booked adults only swim out room for privacy. We had other guest swimming and walking in our personal swim out everyday. No privacy. When we called to complain, no one assisted. This continued to happen through out our stay. Our stay was not so pleasant. I would not recommend. We notice that’s people of European decent was treated a lot better than people of another cultures.They were accommodated quickly. We were not.
Stayed 3 nights in Apr 2024

4/10 Poor

Alejandra

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Construction was being performed and we where not notified prior.
Stayed 5 nights in Apr 2024

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, everyone was always so friendly and welcoming. Always attentive to our needs! Hotel is beautiful and has all you need.

8/10 Good

Cameda, Stevenson Ranch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler was Fernando he was amazing and planned everything for us
Stayed 4 nights in Apr 2024

2/10 Terrible

David

Disliked: Property conditions & facilities
It was under construction
Stayed 4 nights in Apr 2024

2/10 Terrible

Leandra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that the Hideaway staff was able to fix our room situation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Ki
Stayed 4 nights in Mar 2024

10/10 Excellent

aemetrius Faye, Danville

Stayed 2 nights in Apr 2024

2/10 Terrible

Diamond

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LIGHTS WENT OUT IN BUILDING ENTIRE STAY
HORRIBLE!!! First let’s just start with the lights kept turning on and off through the entire building during our stay!!! They did not want to accommodate us and seemed to not care that we spent 2k on a room for the electricity to keep turning off. WE GOT STUCK IN THE ELEVATOR WHILE THE LIGHT TURNED OFF!!! Completely ghetto they do not care just want their money. It’s says adults only but there are children running all around there I wouldn’t have booked if I known this. I had a room with a jet tub that never worked so what did I spend my money on??? I called the front several time to send someone to fix it they never came after a while I just gave up on it. Food was terrible, drinks were fruity but they try to limit the number of drinks you can do. I ordered room service 4 times 3/4 never came. Honestly stay somewhere else. I wouldn’t waste your money or time here it’s not worth it.
Stayed 2 nights in Apr 2024

8/10 Good

Suresh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is a huge language barrier as many of the questions asked in English were incorrectly answered. The front desk staff was a bit rude and it was quite irritating having staff accost us with time share nonsense within 15 mins checking in. Not to mention the many blatant lies we were told to coerce us into listening to them, I.e vip breakfast and special rewards.They would not take no for an answer. It was disheartening that our first day there was mostly taken up with presentations and numbers being thrown at us when we paid for a full day of relaxation. Imagine the days of awkwardness after when the lobby staff is continuously badgering you as to whether you “took the deal”. We did not spend such a vast fee on vacation for feelings of discomfort. As an international resort, one would imagine that they would cater to all religions and ethnicities. Preparing beef and pork on the same grill as other products intended for consumption should be taken into consideration. There also was a weird smell throughout the resort near the rooms.The grounds throughout the resort especially by the pool are a bit uneven and many times we have tripped as well as seen little kids stumble as well with the random uneven surfaces. We have been to another Royalton and we did not have any of the above issues. The stay would have been better without the time share badgering. We understand you work on commission but practically shoving offers at your guests and nagging is in poor taste.
Stayed 4 nights in Mar 2024

8/10 Good

Cruz

Stayed 4 nights in Apr 2024

10/10 Excellent

JULIO ISMAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing!
Stayed 5 nights in Mar 2024