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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Relax by the pool surrounded by lounge chairs and sunbeds, with a canopy providing shade.
Freshly baked goods on display in our inviting cafe.
Exchange vows with breathtaking ocean views on a serene outdoor wedding platform surrounded by stone walls and beautiful flower arrangements.
Relax in a spacious room with a large bed, ocean and city views, and a comfortable seating area.
Relax on the beach with lounge chairs and umbrellas, overlooking the ocean from a shaded deck.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

7.2 out of 10
Good
(59 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

View from room

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

7.4 out of 10
Good
(9 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Puerto Morelos

Beachside getaway.Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 14 min drive - 6.6 miles
  • Moon Palace Golf Club - 15 min drive - 7.0 miles
  • Puerto Morelos Beach - 21 min drive - 11.1 miles
  • Petempich Bay - 24 min drive - 9.1 miles
  • Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star beachfront property near Moon Palace Golf Club
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Stroll along the pathway to a serene seating area surrounded by lush greenery and a semi-circular wooden structure.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
3.5 out of 5, Good, 1,555 reviews
$318 nightly
The price is $318
Jul 22 - Jul 23
Total includes taxes and fees
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

How close is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only to the airport?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only on Jul 16, 2025 start from $280.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have an airport shuttle?

Airport shuttle services are not available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only.

How close is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offer free breakfast?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

This property offers free self parking and valet parking.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only features 2 outdoor pools. The property will be renovating the pool from August 18 2025 to December 6 2025 (completion date subject to change).

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a restaurant?

Yes, there are 10 restaurants on site.

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy facials, massages, and mani/pedis.

How close is Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only to downtown Puerto Morelos?

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is 7.1 mi away from Puerto Morelos.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 397 out of 1021 reviews
Rating 8 - Good. 229 out of 1021 reviews
Rating 6 - Okay. 168 out of 1021 reviews
Rating 4 - Poor. 112 out of 1021 reviews
Rating 2 - Terrible. 115 out of 1021 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

LACEY

Stayed 5 nights in May 2025

4/10 Poor

Rebecca

Traveled with group
Liked: Staff & service
The check in staff was horrible and rude! I messaged then to upgrade 2 days before arrival and they quoted me$71 ok get there and they said very rudely no it would be $200 extra a day. Then I also booked 2 queens and ended up with a king. I will say the rest of the staff was amazing and very kind. Did I enjoy my stay yes will I be back absolutely not. Being treated the way I did when I got there isn't something or somewhere I want to spend my money
Stayed 4 nights in Apr 2025

2/10 Terrible

Sylvia J.

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was horrible , employees were very rude
Stayed 4 nights in Apr 2025

8/10 Good

Arnold

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

April

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many great things about the resort! Great food! Great staff! So many different restaurant options! Huge resort! Spa was ok. Had a staff change in the middle of my 80 min massage 💆‍♀️ 😩 was weird. Sauna burnt my boyfriend so bad he blistered and popped during hydrotherapy. Some minor inconveniences Our room was in building 1 and our patio faced another resorts pool slide lol. All our other 13 friends had pool view. Our room was also ground floor, right next to a staff only, what i assume is a janitor or supply closet, thin walls at 6am we would start hearing some noises in the walls. Also got a lot of traffic by the door as we were room 1116 right at the hallway. Thankfully most of our neighbors were relatively quiet. A lot of construction going on though, took away from asthetics. Sometimes had a rotten sewer smell, in buffet, some shop. Some places had room spray boxes that smelled amazing.
Stayed 4 nights in Apr 2025

8/10 Good

Brittney Charlyce

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, food was average, no seasoning.
Stayed 4 nights in Apr 2025

6/10 Okay

Deairrah

Stayed 6 nights in Apr 2025

8/10 Good

Jose

Stayed 3 nights in Apr 2025

8/10 Good

David Maine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Asly A

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was a great resort. Lots of food options and the staff was very nice . The only complains I have were the drinks were not good or strong . And it was definely an older crowd so I would not recommend if you plan to go partying
Stayed 4 nights in Apr 2025

8/10 Good

Jennifer

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bar staffing was slow, and not being able to get reservations at restaurants was annoying, but we loved everything else!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Paloma Brasil

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

San Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Oswaldo, Albuquerque

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We reserved diamond club luxury presidential suite with private jacuzzi Lady checking is in wanted to give us swim up room. We had to beg for the room we reserved… restaurant service is horrible … only staff that was actually helpful was people workers at the pool specifically one always got us a daybed… very helpful. Food is definitely a 1 star wasn’t good at all. Didn’t feel like we even payed for diamond club … was better service at Royalton chic.. don’t stay here …
Stayed 4 nights in Mar 2025

10/10 Excellent

Ayoola Okikiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Kimberly

Traveled with partner
Disliked: Staff & service
Customer service was awful. Nominee one knew who to talk to about concerns or situations. Staff would give you the run around with no solutions.
Stayed 4 nights in Apr 2025

10/10 Excellent

Steven Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the Hideaway. Everything was very clean. The staff were constantly working and cleaning and were very friendly. My wife was treated like a queen by all waiting staff. Food and drink was good. We will return. There was construction going on during our stay but it did not affect our stay at all.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Bobbie Jo

Traveled with partner
Liked: Cleanliness, amenities
This is our second stay. A year ago everything was cleaner and staff were more attentive
Stayed 5 nights in Apr 2025

2/10 Terrible

Robert Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing luxury about the luxury resort. Several sites billed this as an adults only resort, but this is far from the truth. There is a little 'hideaway' portion that adults can lounge at, but if you want adults only... this is not the place. The room was - old, broken, vinyl, corroded, chipped, moldy... and that's just the stuff we could see. 'Vinyl' is apparently a throwback to COVID days. That means Vinyl furniture. There was nothing to the room that made it feel like luxury accommodations. No room menus (everything is on the app!) old robes, no slippers, no luxury toiletries (the soap dried out after a day!) It reminded us of a Red Roof Inn where ppl would stay because of an airline delay... We thought about taking pictures, but our phones had only so much memory. Oh, it was a 'presidential suite.' For what president, one can only guess. We tried booking the roof top terrace... if there was such thing, don't ask expedia. Advertised as hassle free dining. No one told us about the 'app.' And you have to book your table several days in advance. We are business owners on vacation, the last thing we want to do is try to figure out what we want to eat for a 9 day stay. The buffet was a thunderdome of ppl vying for dry chicken, overcooked beef, weeded gardens for salad... it was not a pleasant experience. We had to borrow salt and pepper shakers because after 3 meals we figured out that every 'extra' (salt/pepper, spoons etc.) had to be asked for.
Stayed 9 nights in Mar 2025

2/10 Terrible

Jamese, Savannah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I initially arrived on April 3 for vacation. I was the last of my family that arrived at the resort. Upon checking in at the Hideaway section of the resort ,the young lady spent, maybe 2 minutes with me taking my credit card information and attaching my pass to my wrist. Upon attempting to engage in activities, I was notified by family that there was an app to download in order to make reservations, communicate with staff, etc. If you did not upgrade to diamond status at this resort, you were treated below average. It was very hard for you to get anything done the staff who assisted you was very rude and nonchalant and dismissive. I wished that I would’ve taken my Spanish classes so I could’ve communicated a lot better. Even though there was a slight barrier of communication, the urgency and the need, and the necessity to assist someone that needed assistance at the resort was nonexistent. We booked a spa day on, April 6 only to find out that the spa service must be paid in the spa. We asked upon learning this information if it was possible for the services to be charged a room. After the services, two hours later, we received, we were told that the service will be charged to our room, not so. I finally checked out on, April 7 and was unable to do without paying. We were never told that because we checked in at the Hideaway section that we had to check out at the hideaway section. I stood in 3 different lines and received terrible service. I wish I can get money back.
Stayed 4 nights in Apr 2025

6/10 Okay

melanie

Liked: Cleanliness, staff & service
Lets start w the good.... property was clean. Rooms were big and pretty. Staff was very helpful. Gym was fantastic! Next onto the bad... biggest complaint.. NOT ALL ADULT ONLY. This is 3 resorts in 1. There is an adult only side, its on 1 end of resort. But meals and activities have kids included. There is only 1 adult only swim up bar that is inly open from 1030a- 530p. So if you want drinks outside ofnthose times, you have to walk ro main resort. Next, the bed was uncomfortable, room was cleaned but not restocked daily. Food was mediocre at best...

8/10 Good

Shakear

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025