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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
4-star beachfront property near Akumal Beach

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Photo gallery for Bahia Principe Grand Tulum - All Inclusive

Relax by the large swimming pool surrounded by modern buildings with large windows and a distinctive gazebo.
Kids can play and relax in the central seating area with a bench and chairs.
Enjoy the serene beach view from this balcony, featuring a comfortable seating area with two chairs and a table.
Enjoy a warm and inviting dining experience in our cozy restaurant with rustic charm.
Relax by the resort's central pool surrounded by lush greenery and palm trees, with access to the ocean.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • All inclusive

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪8 min walk‬
  • Akumal Beach
    ‪4 min drive‬
  • Half Moon Bay
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior)

8.0 out of 10
Very good
(2 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior 2+2)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

8.6 out of 10
Excellent
(8 reviews)
  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior)

8.4 out of 10
Very good
(30 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior 2+2)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior 2+2)

7.8 out of 10
Good
(22 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room (Superior 2+2)

8.6 out of 10
Excellent
(8 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

7.6 out of 10
Good
(38 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

7.8 out of 10
Good
(9 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Suite

9.0 out of 10
Wonderful
(19 reviews)
  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Suite

8.8 out of 10
Excellent
(6 reviews)
  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Akumal

On the beach.Within 2 miles (3 km) of this Akumal property, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Xcacel Beach are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 8 min walk - 0.5 miles
  • Aktun Chen - 8 min walk - 0.5 miles
  • Dolphinaris Tulum - 8 min walk - 0.5 miles
  • Akumal Beach - 4 min drive - 3.1 miles
  • Half Moon Bay - 8 min drive - 4.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

4-star beachfront property near Akumal Beach
Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Spa Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

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  • Pool
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 1,226 reviews
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

How close is Bahia Principe Grand Tulum - All Inclusive to the airport?

Bahia Principe Grand Tulum - All Inclusive is 39.7 mi (70-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Bahia Principe Grand Tulum - All Inclusive have an airport shuttle?

Bahia Principe Grand Tulum - All Inclusive offers an airport shuttle.

How close is Bahia Principe Grand Tulum - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Bahia Principe Grand Tulum - All Inclusive offer free breakfast?

Bahia Principe Grand Tulum - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Bahia Principe Grand Tulum - All Inclusive?

No, there is no casino at this property.

What time is check-in at Bahia Principe Grand Tulum - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Bahia Principe Grand Tulum - All Inclusive?

This property offers free self parking.

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Bahia Principe Grand Tulum - All Inclusive features 3 outdoor pools and a children's pool.

Does Bahia Principe Grand Tulum - All Inclusive have a restaurant?

Bahia Principe Grand Tulum - All Inclusive is home to Yucatan, which features international cuisine.

Does Bahia Principe Grand Tulum - All Inclusive have a spa?

Pamper yourself with a day at Spa Bahia Principe, where you can enjoy body scrubs, body wraps, and facials.

How close is Bahia Principe Grand Tulum - All Inclusive to downtown Akumal?

Bahia Principe Grand Tulum - All Inclusive is 2.1 mi away from Akumal.

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 764 out of 1430 reviews
Rating 8 - Good. 346 out of 1430 reviews
Rating 6 - Okay. 160 out of 1430 reviews
Rating 4 - Poor. 82 out of 1430 reviews
Rating 2 - Terrible. 78 out of 1430 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!
Stayed 5 nights in Apr 2025

2/10 Terrible

Bryan

Stayed 4 nights in Apr 2025

10/10 Excellent

Alvaro

Liked: Cleanliness
Stayed 4 nights in Apr 2025

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly so much to visit within the properties of this resort. Only thing you have to find your own transportation to airports. Should have a shuttle.
Stayed 3 nights in Apr 2025

6/10 Okay

Nikhil

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great except the staff at the pool towel place and Thali restaurant. They were so rude and didn’t care about customer service at all. Snack options were not good either, if you missed the buffet or didn’t make reservations at the restaurant, you are out of luck when it comes to food.
Stayed 5 nights in Mar 2025

10/10 Excellent

Shannon

Stayed 6 nights in Mar 2025

10/10 Excellent

rola

Stayed 6 nights in Mar 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Bahía. Prior to having children Bahía adults only was the place to go. Now with family and small children Bahía Tulum is the best place to be.
Stayed 5 nights in Apr 2025

10/10 Excellent

kruti

Stayed 5 nights in Apr 2025

10/10 Excellent

BENJAMIN, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful landscaping and facilities. Walkable and close to beach which was also clean and pretty. Good shuttle,room service and food selections. Access to Coba was good to have. Pool side entertainment during the day and and the evening was very fun. I would return again.
Stayed 7 nights in Feb 2025

8/10 Good

Ramesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property! it's well maintained and beautiful grounds. Pool closing hours should be longer then 6PM. If you want a beach vacation, then this is not the place. Too many rocks and mountain of seaweed. I was looking for a relaxing snorkeling dive, but I couldn't even get my feet in the water. I hear there is a sectioned off to subdue the harsh waves for folks to swim but found to be a myth as I couldn't find it. Buffet restaurant was great...the Alacarte not so much. We tired the Thali Indian restaurant (too much spice and salty to taste anything else). Mikado was ok...food is good show was just alright. Nightly entertainment shows could use some work. Overall, the place was great but the having no beach broke the deal as that's my highlight of my vacation. So i may not return for that reason.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sahit

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort for all ages. Always something fun to do
Stayed 6 nights in Mar 2025

8/10 Good

Arjinder

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Rrezeart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 6 nights in Feb 2025

6/10 Okay

Prashant, Streamwood

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Good service. Attentive staff. Nice pools. Good shows at night. Very small std room. It was supposed to fit our family of 4 but it was way too small for that. The bathroom door is actually only semi private. Same with shower door. After pointing that out, they did take care of us and gave us a much better room. The main buffet was average. Quality and selection of the food could be better. Not many options for vegetarians. And they use the same grill and utensils for everyone so if you’re a strict vegetarian, not ideal. We had a terrible experience at the Thali restaurant and great experience at Tequila restaurant. Also, beach was full of seaweed and it was pretty much no access. Overall, we liked it but wouldn’t go back.
Stayed 5 nights in Mar 2025

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great and very attentive
Stayed 4 nights in Mar 2025

8/10 Good

Heidi Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 9 nights in Jan 2025

6/10 Okay

Jan

Disliked: Cleanliness
Stayed 5 nights in Feb 2025

6/10 Okay

Nancy Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel and staff overall were good. I’m rating them a 3, because all restaurants were booked by the time we arrived, our AC didn’t work in our room at check in, but it was fixed promptly. Pillows smelled funky. There was no coffee bar at the hotel but hotel amenities said there was, we never saw it. Not enough staff to wait on people at the pool. Drinks were watered down. However all staff was friendly.
Stayed 4 nights in Mar 2025

10/10 Excellent

Amy Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really fabulous. Every single person truly seemed to enjoy their jobs, were friendly, and eager to help. I loved the landscaping, flowers and greenery. I loved the abundant wildlife. I loved the rain head shower fixture in my room. I loved having 5 pillows. The food choices were delicious and abundant. Excursions and spa services were easy to book with great availability. I had a great stay.
Stayed 6 nights in Mar 2025

10/10 Excellent

VALENTINA, Schaumburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited your hotel last week after several years and were pleasantly surprised with the renovation and how the suite looks today. This is the third time we have stayed in your hotel, we like everything from the service, menu, atmosphere, program, waiters. I have no complaints except that the beach is not accessible and the sea is full of seagrass. A special impression on my children, who are teenagers, was left by the entertainment team, which is excellent, especially Eric Warm recommendation for this hotel
Stayed 4 nights in Mar 2025

8/10 Good

Natasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a gorgeous property that felt spacious and homey the moment we arrived. We had our own rental car and parking was very easy. Check in was a little disappointing as the 2 bedroom suite I booked was actually a 1 bedroom suite with a pull out couch in the living room. Other than that we really enjoyed our stay and will probably go back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at Grand Tulum! The Hotel and grounds were incredible and well maintained. The hotel staff were all friendly and helpful. Tons of activities for the whole family - We will be back for our next vacation!
Stayed 7 nights in Mar 2025