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Bahia Principe Luxury Akumal - All Inclusive

4.5-star beachfront property near Akumal Beach

Choose dates to view prices

Where to?

Dates

September 2025

25

October 2025

Kayaking

7 restaurants, breakfast, lunch, dinner served; international cuisine

Indoor wedding

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

7 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Explore the area

Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760

Dolphinaris Tulum
‪6 min walk‬
Riviera Maya Golf Club
‪18 min walk‬
Akumal Beach
‪6 min drive‬
Tulum Intl. Airport (TQO)
‪78 min drive‬

Room options

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

Very good

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

377 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

Very good

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

Good

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Very good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

Exceptional

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

Exceptional

495 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

Very good

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

409 sq ft
Ocean view
Sleeps 4
1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Very good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe)

Wonderful

495 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

409 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

409 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

409 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe)

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

About the neighborhood

Akumal

On the beach.Within 2 miles (3 km) of this Akumal property, you'll find Riviera Maya Golf Club and Aktun Chen. Xel-Há Park and Akumal Beach are also within 6 miles (10 km).

What's nearby

Dolphinaris Tulum - 6 min walk - 0.4 miles
Riviera Maya Golf Club - 18 min walk - 1.0 mile
Aktun Chen - 18 min walk - 1.0 mile
Akumal Beach - 6 min drive - 4.2 miles
Half Moon Bay - 10 min drive - 5.3 miles

Getting around

Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬8 min walk
‪Katok - ‬7 min walk
‪Restaurante Yucatan - ‬15 min walk
‪Yum Buffet - ‬4 min walk
‪Lobby Pub - ‬6 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

4.5-star beachfront property near Akumal Beach

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a steam room. Free self parking is available.

This 4.5-star Akumal property is smoke free.

758 guestrooms or units

3 levels

7 dining venues

2 bars on the beach

3 bars by the pool

8 bars or lounges

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (free)

Supervised childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Charging station for electric cars

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

ATM

Onsite shopping

Bellhop

No smoking on site

Water dispenser

Swim-up bar

Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually furnished accommodations include single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
Breakfast included

Property amenities

Family friendly

3 outdoor pools
Arcade/game room
Dining table
Free babysitting
Free children's club
In-room sofa bed
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 beach bars
3 poolside bars
7 restaurants
8 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

27-hole golf course
3 outdoor pools
5 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Bicycle tours
Billiards/pool table
Free bicycle rentals
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkeling
Steam room

Accessibility

No elevator

Room amenities

Entertainment

TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes
Single sofa bed

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

More

Air conditioning (climate-controlled)
Ceiling fan
Desk
Desk chair
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

Property is also known as

Akumal Grand Bahia

Akumal Grand Bahia Principe

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe Akumal

Bahia Principe Akumal Inclusi

Grand Bahia Principe All Inclusive

Luxury Bahia Principe Akumal All Inclusive

Luxury Bahia Principe All Inclusive

Luxury Bahia Principe Akumal

Bahia Principe Luxury Akumal

Luxury Bahia Principe Akumal All Inclusive

Bahia Principe Luxury Akumal All Inclusive

Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

How close is Bahia Principe Luxury Akumal - All Inclusive to the airport?

Bahia Principe Luxury Akumal - All Inclusive is 39.6 mi (68-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Bahia Principe Luxury Akumal - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Bahia Principe Luxury Akumal - All Inclusive.

How close is Bahia Principe Luxury Akumal - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Bahia Principe Luxury Akumal - All Inclusive offer free breakfast?

Bahia Principe Luxury Akumal - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Bahia Principe Luxury Akumal - All Inclusive?

No, there is no casino at this property.

What time is check-in at Bahia Principe Luxury Akumal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Bahia Principe Luxury Akumal - All Inclusive?

This property offers free self parking.

Does Bahia Principe Luxury Akumal - All Inclusive have a pool?

Bahia Principe Luxury Akumal - All Inclusive features 3 outdoor pools.

Does Bahia Principe Luxury Akumal - All Inclusive have a restaurant?

Bahia Principe Luxury Akumal - All Inclusive is home to Riviera, which features international cuisine.

Does Bahia Principe Luxury Akumal - All Inclusive have a spa?

Pamper yourself with a day at Bahia Spa, where you can enjoy facials, aromatherapy, and massages.

How close is Bahia Principe Luxury Akumal - All Inclusive to downtown Akumal?

Bahia Principe Luxury Akumal - All Inclusive is 2.6 mi away from Akumal.

Bahia Principe Luxury Akumal - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Dea, Staten Island

Traveled with family and small children, Traveled with family

Jul 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall we had a decent experience.. for the week that we were there, there was no restaurant reservations available so we didn't get to experience that part. We ate at the buffet which for the most part had the same foods every day.. different types of rice, pasta station, some type of meat variation.. not much to our likings. After day three you get bored of the same food over and over again. We experienced some dislikes from staff here and there (from front desk and one of the bartenders at the cova beach bar) other than that.. the experience was overall decent but I would not ever return to this hotel again. The beach had a lot of Algae, the staff was amazing in keeping up with cleaning the beach, however by 4pm you couldn't get in the beach water due to overwhelming of algae.

Stayed 7 nights in Jun 2025

8/10 Good

Shavonne

Traveled with partner

Jun 24, 2025

Liked: Cleanliness, property conditions & facilities

The resort was beautiful and the staff was incredibly friendly and accommodating! They advertise that there is a night club on the property but there isn't! Many people were disappointed because of that. The "nightclub" is just the outside area of the hacienda with a dj. Love that you can resort hop. Food is better at coba than at Akumal.

Stayed 4 nights in Jun 2025

10/10 Excellent

Sofia Gabriela

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an absolutely amazing stay at this resort! From the moment we arrived, the staff was so sweet, welcoming, and genuinely kind—it really made us feel at home. The resort is beautiful, peaceful, and very well maintained. We especially loved where we stayed in Akumal; it was the perfect mix of comfort and charm. The buffet food was surprisingly good (we went back for seconds more than once!) and they always had fun activities planned every day, which kept things exciting and fresh. Mind you, we came during low season, so it wasn’t crowded at all, which was perfect for us. The only small downside (which is completely out of the resort’s control) was that we didn’t realize it was seaweed/algae season, so the beach wasn’t really accessible. But that’s just the weather and didn’t take away from how much we enjoyed our time. We would absolutely come back and recommend it to anyone looking for a peaceful, fun, and memorable getaway.

Stayed 6 nights in Jun 2025

8/10 Good

Cara

Traveled with family and small children

Jun 22, 2025

Liked: Cleanliness, staff & service, amenities

We loved our stay. There were a few issues, when we checked in the fridge was dead in our room, this was fixed relatively quickly. The jets in the tub were broken or missing and the drain wouldnt close so the kids could bath. Our phone also didnt work. We requested 2 double beds and got a king bed and 2 cots. This was extremely inconvenient as we were 2 sister and their kids travelling. It left and adult on a cot. When we asked to move to a different room with the proper bed, and closer to beach we were told there were none. I cannot see how thats true as with the renos occupancy is low. There was no one in the room above us until our last day, and no one next to us until day 5. They could have fixed it for us, they just chose not to. Otherwise it was amazing dolce vida has incredible food. The buffet was always good. Never waited long for drinks and we all enjoyed the shows. 2nd time at bahia, first time at akumal, and we will for sure be back!! But I wont be letting the issues slide next time, for what we pay we should have gotten the correct room type and working amenities.

Stayed 7 nights in Jun 2025

2/10 Terrible

Orestes Arturo Valdes

Traveled with family

Jun 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Es uno de los peores hoteles que he visitado, desde que llegas al hotel y no te ayuda nadie con tus maletas y tu primera impresión que es el lobby y te encuentras que está sucio, ya después pasas a las habitaciones y para tu sorpresa aún más sucio, sábanas manchadas y sucias, toallas que parecen papel de lija, luces que no encienden, pelos y machas de sangre en la bañera, todo un desastre y por si fuera poco lo acompaña una pésima atención, mi familia y yo usamos la piscina y el señor de las toallas no quería darnos toallas que si éramos cinco y que si me daba las cinco toallas lo dejaba sin toallas, La verdad súper decepcionante al punto que íbamos por 5 noches y al segundo día adelantamos el checkout y nos tuvimos que mover a otro hotel. Yo espero que alguien responda por el dinero que me gasté en ese hotel y al final no disfruté.

Stayed 5 nights in Jun 2025

8/10 Good

Darlene Lea, St Johns

Traveled with family

Jun 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful large resort. Most of the staff were amazing, especially Jose in the main lobby check-in/out counter who went above and beyond in trying to get dinner reservations for us. Javier and Merli in the adult only poolside restaurant are also amazing and provided great service. Always happy and pleasant! The room was very outdated and only about a 3 star. Poor air conditioning and not comfortable. Getting dinner reservations was a complete disaster and frustrating beyond! This procedure needs to be fixed asap! Beautiful grounds and transportation around the massive resort was great.

Stayed 7 nights in Jun 2025

6/10 Okay

joe

Jun 19, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Ciara

Traveled with group

Jun 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall a very pleasant experience, would definitely recommend.

Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Jun 17, 2025

Stayed 3 nights in Jun 2025

8/10 Good

Freddy

Traveled with family and small children, Traveled with family

Jun 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The entire trip was great, from the hotel room, services, and food. The only thing we experienced was that our A/C went out in the morning, and the room got hot. Thankfully, after 2 PM, it was fixed. But other than that, things were great.

Stayed 4 nights in Jun 2025

6/10 Okay

Karla G

Traveled with family

Jun 16, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Employees were friendly and attentive. The room was below expectations, it needs an upgrade. Had to call multiple times for different things. You could not make reservations for any of the restaurants, not sure why it advertises all inclusive if you cannot eat on any of the restaurants.

Stayed 7 nights in Jun 2025

10/10 Excellent

christina Montenegro

Traveled with partner

Jun 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent beach front property, food was delicious and stuff was both helpful and friendly.

Stayed 4 nights in Jun 2025

6/10 Okay

Annette

Jun 14, 2025

The rooms are very mediocre. I think the bath tub can use remodeling. It’s not a lot of fun activity’s for kids.

Stayed 4 nights in Jun 2025

10/10 Excellent

Ana

Traveled with family

Jun 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing .! thanks

Stayed 6 nights in Jun 2025

6/10 Okay

Rachel

Traveled with family

Jun 8, 2025

Disliked: Property conditions & facilities

Was not my favorite hotel in Mexico. Property and rooms were dated and dingy. Did not meet criteria for luxury hotel

Stayed 7 nights in Feb 2025

8/10 Good

Luis

Jun 7, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Nathan

Jun 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wonderful low key environment and exceptional customer service

Stayed 5 nights in May 2025

6/10 Okay

Tyler

Traveled with partner

Jun 4, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

This is our 4th and probably last time at this resort. Very unfortunate that most of Akumel was under construction. Overall our stay was good until the last day. Our airport transportation wasn’t picking us up until 10am. That allowed us to run down for a quick breakfast. When we returned to our room we COULD NOT GET IN. We were locked out of our room with the car picking us up in 30 mins. I tried to get help from 4 different people and no one would/could help us get in our room. We were at least half a mile from the front desk so my husband ran to the front to get a new key. The front desk didn’t offer to drive him back to the room, did not care about our situation. We weren't expecting anyone to go above and beyond, we just wanted minimum help and couldn't even get that. By the time we got in our room we were both dripping in sweat and not the start we wanted for our 12 hour travel day. Do better, you already have our money so why help I guess? The fact we were told "NO" multiple times when asking for help is inexcusable.

Stayed 6 nights in May 2025

10/10 Excellent

Michele

Traveled with family

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

All property is excellent. Enjoyed our stay. Only improvement suggestion is staff in Tequila restaurant reception could improve.

Stayed 4 nights in May 2025

8/10 Good

Panikos Lina

May 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in May 2025

8/10 Good

Rayon Khalaf

May 31, 2025

Stayed 6 nights in May 2025

6/10 Okay

Mandana

Traveled with family

May 27, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

My experience from May 2025. There’s nothing luxury about this place. Priced like a luxury hotel; The name is very deceiving. The place is old and beaten up. The food is not good. I was very disappointed. However, the front desk gentleman, named Jose, did everything he could to make our stay better. He got us a mattress topper because the mattress was horrible. We only stayed there because of his effort and kindness and the fact that we could NOT get our money back! I will not go back.

Stayed 5 nights in May 2025

2/10 Terrible

Jorge

Traveled with partner

May 27, 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

First the good, I think this hotel counts with the best All you can eat restaurant of all Mayan Riviera, food is excellent. Now the bad, the beach was ful, of algae, probably the season, here is what I think can be i proved, the Property is under construction, lots of buildings getting the swim up pool, trucks in and out constantly. The pool during this time of the year is a sauna, uncomfortably hot and even worse when it starts to cool down then they close the pool bar at 5 pm and the pool around 7 pm. Now the worse, my room was supposed to be a luxurious room with ocean view, roo. Looked dated. The wifi was a headache, I called a tech and the solution was to lift up my IP privacy protections, of course I set it back up the second the guy left the room, he was king though but that is NO solution. NOW The worst of the worst is I got scabies from lack of sanitary measures probably.So first thing I did when I got back was a dematologist visit, nooot happy at all!

Stayed 4 nights in May 2025

10/10 Excellent

Joseph

Traveled with partner

May 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My husband and I enjoyed our stay so much ! The staff were excellent! I lost my purse at one point and they ensured it was located and returned to me:) The food at this all inclusive is top notch and the restaurant selection was also great ! The property was extremely well kept ! We will be booking again!

Stayed 5 nights in May 2025

4/10 Poor

Jacquline

Traveled with group

May 27, 2025

The hotel says there’s 14 restaurants on the property. One place took us 10-15 minutes to get to via hotel shuttle. You have to make reservations early in order to get into at least one of the restaurants. This information was not given to us before booking or arriving to the Akumal hotel. Guest relations said were you have to book at least three weeks out before you are staying you’re staying at the hotel in order to get into certain restaurants as majority of them were already booked, and the only option would be buffet. The guest relations/manager on duty was upset and stated he was making a formal complaint on Expedia since they don’t inform customers of this policy The room wasn’t clean thoroughly and the tub was stopped up. We had to call for assistance multiple times even going to the lobby asking for help with no one coming up to the room for hours I will say the hotel did try to make it right by moving us to a better room which helped after several hours. Overall that first day was wasted, The hotel it is also very driven by phone use, If the Wi-Fi isn’t working right, then you may run into some issues. Some of the staff seemed bothered when asking for assistance

Stayed 3 nights in May 2025

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