"The property itself was very beautiful however the stay wasn’t as good as it was supposed to be. The staff didn’t know what they were doing, Nobody ha ... " More
Close to the beach
You'll find Riviera Maya Golf Club and Aktun Chen within a 15-minute walk of this Akumal property. Xcacel Beach and Xcacel-Xcacelito Sanctuary are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a golf course, free water park access, and a casino. There's fun for all ages with a children's club and a children's pool, and babysitting is an added bonus. Enjoy the 2 outdoor pools and free perks like buffet breakfast and free self parking.
Jun 11, 2022 by onlinereputationbpcob
Dear Guest, Thank you for choosing us as your holiday destination; it was a great pleasure to welcome you! Thank you for letting us know your observation regarding your experience with us as this is our best resource for improving guest services. We hope to have the opportunity to change your perception in the future. Receive our warmest regards, Arnold Domínguez
May 2, 2022 by onlinereputationbpcob
Dear Guest: Thank you for trusting Bahia Principe Grand Coba! It is great to know that you enjoyed your family holidays with us! Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. Kind Regards from Mexico, Arnold Domínguez
Nov 28, 2021 by onlinereputationbpcob
Dear Guest, It is wonderful to know that you enjoyed your visit with us. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Kind Regards, Antonio Endres Online Reputation Bahia Principe Grand Coba
Nov 28, 2021 by onlinereputationbpcob
Dear Guest, We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. Our mission is to exceed our guests’ expectations and we are glad to know that we accomplished this goal with you. Thank you for your feedback. The suggestions we receive from our guests are very important to maintain the quality and service. It will be a pleasure to welcome you again. Our best regards from the Mexican Caribbean! Kind Regards from Mexico, Antonio Endres Online Reputation Bahia Principe Grand Coba
Jul 15, 2021 by ONLINEREPUTATION BPCOB
Dear Guest, On behalf of our team we thank you for sharing your vacation experience at our hotel. We are sorry about not meeting your expectations and we would like to apologize for any inconvenience you may have had. As a company we highly value the feedback which we receive from our guests as we are constantly striving to maintain high standard of service. We hope to change your perception and to welcome you at our resort in the future. Antonio Endres Bahia Principe Grand Coba
Apr 7, 2021 by Bahia Principe
Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards, Bahia Principe
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Entertainment
Not included
Bahia Principe Grand Coba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Bahia Principe Grand Coba - All Inclusive offers its guests a golf course, a complimentary water park, 2 outdoor swimming pools, and 3 spa tubs. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A business center and a meeting room are available. A casino, a children's pool, and a nightclub are also featured at the family-friendly Bahia Principe Grand Coba - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Akumal property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Bahia Principe Grand Coba - All Inclusive offers 1080 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate living rooms. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Akumal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Kukulkan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Le Gourmet - This restaurant serves dinner only. Reservations are required. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Mikado - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with waterslides. 2 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.