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Cozumel Palace All Inclusive

4-star property
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO 1-855-201-7819
4.5 out of 5
Excellent!
See all 37 travelocity Reviews

"The staff, food, and drinks were all amazing. Although they have the snorkeling, Kayaking, and paddle boarding, there is not a whole lot to do and v ... " More

By a verified traveler on Mon 02 May 2022

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Hotel Description

4-star beach property with 3 outdoor pools

Colonos Cuzamil stay

Within a 15-minute walk of this Colonos Cuzamil property, you'll find Palacio Municipal and Stingray Beach. Plaza Punta Langosta and Punta Langosta Pier are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 169 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

Ocean View Suite, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$315* Per night/room Jun 5 - Jun 6

Two Bedroom Presidential Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Ocean Front Suite, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Suite, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Loft Suite, Kids & Teens Free + Flex Cancellation Options

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cozumel Palace All Inclusive ratings based on 37 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cozumel Palace All Inclusive

Everyone (10) Couples (6) Family (10)
4 out of 5
The staff, food, and drinks were all amazing. Although they have the snorkeling, Kayaking, and paddle boarding, there is not a whole lot to do and very little entertainment.

Posted by on May 2, 2022

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Comment from Hotel Management

May 3, 2022 by Cozumel Palace

Dear William, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff , food, drinks and activities such as snorkel, kayak and paddle board., Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards!

5 out of 5
Great vacation! Friendly staff, good food.

Posted by , from Potsdam on Apr 26, 2022

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Comment from Hotel Management

Apr 27, 2022 by Cozumel Palace

Dear Kelly, First and foremost thank you so much for your preference and for taking the time to shared your impressions regarding your recently stay at Cozumel Palace, we are placed that your experience was very positive and hope to have the opportunity to host you very soon! Best Regards!

5 out of 5
Every room has ocean view. The Buffet was not as good as the other Palace Resorts.

Posted by on Apr 1, 2022

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Comment from Hotel Management

Apr 1, 2022 by Cozumel Palace

Dear Karin, First of all thank you for your preference and for shared your review about your recent stay at Cozumel Palace, your feedback is very important for us , be sure we will take in consideration your comments regarding the buffet for future improvements, we hope to have the opportunity to host you very soon! Best Regards!

5 out of 5
Just got back from an incredible weeks stay at Cozumel Palace. Everything was perfect!! But the staff is what sets this place apart!! They go way out of their way to make your vacation the absolute best! Special thanks to Charlie and Irene! You two are so welcoming and fun! Thanks so much for making our vacation exceed expectations!! Highly recommend this place

Posted by on Feb 8, 2022

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Comment from Hotel Management

Feb 9, 2022 by Cozumel Palace

Dear Adam, It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We are pleased to read your kind words of Carlos and Irene, our staff is committed to exceed our guest expectations, we are glad to know that Carlos and Irene are an example of this. We remain at your service. Best Regards,

5 out of 5
Palace resorts are the best we visited one in Playa del Carmen as well

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 8, 2022 by Cozumel Palace

Dear Martin Peter, It has been a privilege to host you at Cozumel Palace, we appreciate your preference and would like to thank you for your review, is extremely important for us to get your impressions, we're delighted that your experience was very positive and hope to have the opportunity to host you again in the future. Best Regards,

5 out of 5

Posted by on Dec 19, 2021

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5 out of 5
I wish we had a balcony with the hammock other than that the stay was absolutely wonderful!

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 18, 2021 by Cozumel Palace

Dear Tawny, we appreciate your wonderful rate of five points, we hope to see you soon again, and hope to give us another opportunity to pamper you with a beautiful room.

5 out of 5
This resort has the best staff. They treat everyone with respect and cheerfulness. I always feel relaxed at this hotel because of how safe it is.

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 26, 2021 by Cozumel Palace

Dear Jacob, we are delighted to know that we overload your expectations with our great staff, food and facilities, rest assured, we will let our team know your positive comment, we hope to see you soon in the future.

3 out of 5

Posted by on Jul 18, 2021

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1 out of 5
This resort is showing its age and needs to be renovated. They have some staff that are very caring and attentive but most are not. If you are booking excursions through the hotel, they are very attentive but if you book outside the hotel then they total attitudes change. This is not a luxury hotel but a bare bones all inclusive. If you are seeking or expecting exceptional service with no worries do not come here. Their personnel did not follow through on many things, for example we had to ask to have our rooms cleaned every day. They also nickel and dime you for any additional services. Just add a couple hundred dollars to the overall price and let the customer be care free during their stay. I would recommend Sandals, Beaches, Secrets or Dreams resorts for a MUCH better experience.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 26, 2021 by COZUMEL PALACE

Dear guest, Thank you for taking the time to share your comments. We deeply regret to learn that we did not meet your expectations, as this is not the service that we aim to provide. We would like to have more details regarding your recent stay and improve your perception of our service, please do not hesitate to contact me at jacarrillo @ palaceresorts . com with your reservation information. I remain at your service. Jatzibe Carrillo - Social Media

About the Cozumel Palace All Inclusive

Location Avenida Rafael E Melgan Km 1-5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Surcharge for premium food items
  • Premium food items
  • Childcare
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Miniature golf not included
  • Windsurfing not included
  • Sailboats not included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cozumel property is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Cozumel Palace All Inclusive has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Cozumel
  • Cozumel All Inclusive
  • Cozumel Palace
  • Cozumel Palace All Inclusive
  • Palace Cozumel
  • Cozumel Palace Hotel Cozumel
  • Cozumel Palace Resort
  • Palace Hotel Cozumel
  • Plaza Las Glorias Cozumel
  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Inclusive inclusive p
  • Cozumel Inclusive Inclusive
  • Cozumel Palace All Inclusive Cozumel
  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Palace All Inclusive All-inclusive property Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.