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Cozumel Palace - All-Inclusive

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3 outdoor pools, pool umbrellas
Property video
Aerial view
Lobby sitting area
Poolside bar
Luxury
4.5 star property
9.2

Wonderful

Luxury all-inclusive property remodeled in 2025 and located in Colonos Cuzamil

Take advantage of free full breakfast, a swim-up bar, and a poolside bar at Cozumel Palace - All-Inclusive. This property is a great place to bask in the sun with sun loungers, scuba diving, and snorkeling. Indulge in a deep-tissue massage, aromatherapy, and a facial at Awe-Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.

Popular amenities

  • Free WiFi

Explore the area

View in a map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Plaza Punta Langosta
    ‪16 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Ocean View Suite - Kids & Teens Stay Free

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Stay Free

9.2 out of 10
Wonderful
(92 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Honeymoon Suite Ocean Front- King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free

Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free | Living area | 40-inch LED TV with satellite channels, iPod dock

Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free

  • Sea view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Superior Ocean View Suite - Book 4 nights, get 2 free in Punta Cana

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Book 4 nights, get 2 free in Punta Cana

  • Ocean view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Villa Three Bedroom Suite

Villa Three Bedroom Suite | Terrace/patio

Villa Three Bedroom Suite

  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Double Beds
  • Free WiFi

View all photos for Superior Oceanfront Suite - Kids & Teens Stay Free

Superior Oceanfront Suite - Kids & Teens Stay Free | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Oceanfront Suite - Kids & Teens Stay Free

9.2 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Superior Loft Suite - Kids & Teens Stay Free

Superior Loft Suite - Kids & Teens Stay Free | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Loft Suite - Kids & Teens Stay Free

10.0 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 827 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

About the neighborhood

Cozumel

Colonos Cuzamil stay.Within a 15-minute walk of this Colonos Cuzamil property, you'll find Palacio Municipal and Stingray Beach. Plaza Punta Langosta and Punta Langosta Cruise Terminal are also within 2 miles (3 km).

What's nearby

  • Dolphinaris - 5 min walk - 0.3 miles
  • Stingray Beach - 11 min walk - 0.6 miles
  • Plaza Punta Langosta - 16 min walk - 0.9 miles
  • San Miguel Church - 3 min drive - 1.4 miles
  • Cozumel Museum - 4 min drive - 1.6 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Monkey Bar - ‬1 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Subway - ‬10 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk

About this property

Cozumel Palace - All-Inclusive

4.5-star beach property with 3 outdoor pools
Cozumel Palace - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace - All-Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. You'll have access to the outdoor pool at a partner property. A complete renovation of Cozumel Palace - All-Inclusive was completed in March 2025.

This 4.5-star Cozumel property is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Cozumel Palace - All-Inclusive offers 169 accommodations with indoor private hot tubs and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 40-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Private beach, white sand, beach umbrellas, beach towels
InterContinental Presidente Cozumel Resort Spa by IHG
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  • On private beach
  • Pool
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, 1,005 reviews
$278 nightly
The price is $341
May 27 - May 28
Total with taxes and fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LED TV with premium satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

How close is Cozumel Palace - All-Inclusive to the airport?

Cozumel Palace - All-Inclusive is 2.9 mi (10-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Cozumel Palace - All-Inclusive?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at Cozumel Palace - All-Inclusive on May 18, 2026 start from $517, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cozumel Palace - All-Inclusive have an airport shuttle?

Cozumel Palace - All-Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 61 per person, roundtrip.

How close is Cozumel Palace - All-Inclusive to the beach?

This property is 10.5 mi (21-min drive) from San Francisco Beach and 8 mi (18-min drive) from Paradise Beach. Don't forget your sunscreen!

Does Cozumel Palace - All-Inclusive offer free breakfast?

Cozumel Palace - All-Inclusive offers free full breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Cozumel Palace - All-Inclusive?

No, there is no casino at this property.

What time is check-in at Cozumel Palace - All-Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Cozumel Palace - All-Inclusive?

Free parking is not available at this property.

Does Cozumel Palace - All-Inclusive have a pool?

Cozumel Palace - All-Inclusive features 3 outdoor pools and a children's pool.

Does Cozumel Palace - All-Inclusive have a restaurant?

Cozumel Palace - All-Inclusive is home to Bugambilias, which features Mexican cuisine.

Does Cozumel Palace - All-Inclusive have a spa?

Pamper yourself with a day at Awe-Spa, where you can enjoy deep-tissue massages, aromatherapy, and facials.

How close is Cozumel Palace - All-Inclusive to downtown Cozumel?

Cozumel Palace - All-Inclusive is 1.9 mi away from San Miguel.

Cozumel Palace - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1000 reviews
Rating 8 - Good. 170 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Roxzan

Stayed 3 nights in Mar 2026

6/10 Okay

Butch

Stayed 3 nights in Jan 2026

8/10 Good

Zephorah

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer
Stayed 1 night in Feb 2026

6/10 Okay

Ashley

Traveled with family
I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience
Stayed 2 nights in Jan 2026

8/10 Good

daniel ray

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.
Stayed 6 nights in Jan 2026

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean and it was the Best staff i've ever experienced.
Stayed 3 nights in Jan 2026

10/10 Excellent

John Morgan, Bay Village

Stayed 10 nights in Sep 2025

8/10 Good

Steve

Stayed 6 nights in Jan 2026

10/10 Excellent

Jennifer

Stayed 6 nights in Dec 2025

10/10 Excellent

greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and safe place for kids
Stayed 3 nights in Jan 2026

10/10 Excellent

Kiley

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great food and great staff! Property was very clean!
Every meal and beverage seemed to be made with intention to please!
One of the yummy desserts from the coffee shop!
This resort went over the top for New Year’s Eve! It was amazing!
The view from our room!
Stayed 5 nights in Dec 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Stayed 5 nights in Dec 2025

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Gregory

Stayed 6 nights in Dec 2025

8/10 Good

Chaitanya

Liked: Cleanliness, amenities, property conditions & facilities
The room and service was excellent
Stayed 5 nights in Dec 2025

10/10 Excellent

Edi

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 7 nights in Dec 2025

10/10 Excellent

Rohan, JerseyCity

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, courteous staff, excellent variety of food, pools were clean! Everything was awesome, and we had a great time!
Stayed 5 nights in Dec 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great; service impeccable. We booked a honeymoon suite that was wonderful. HOWEVER, watch out for the "Vacation Property Specialists." I repeatedly told one "specialist" NO however he kept hounding me. Quite simply, from where I come from - no means no. Then after that, the "specialist" kept giving me the skunk eye when I past by the area. Like really Cozumel Palace? I also observed another couple being "ambushed" and she shifted from English to Spanish in the event that "specialist" didn't understand. She still felt harassed as I spoke to her about her experience. Upon checking out, another "specialist" flagged me for a coupon discount if I visit again, which I paid $ 299 US for but I have yet so see the email now that I am home. We will stay at this property again however, I will escalate to management if I am harassed again. Not cool Cozumel Palace, not cool.
Stayed 9 nights in Dec 2025

10/10 Excellent

Fife

Stayed 7 nights in Dec 2025

10/10 Excellent

lynn

Liked: Cleanliness, amenities, property conditions & facilities
The room was sparkling clean, the staff were kind and attentive, the amenities are amazing… food, spa services, snorkeling and diving were excellent!
Stayed 5 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! The property, room, food and beverages were also amazing.
Stayed 5 nights in Dec 2025

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Room was great. Staff wonderful. Do not enjoy the sales staff pressure
Stayed 4 nights in Dec 2025

10/10 Excellent

Juan Manuel, Sunny Isles Beach

Stayed 5 nights in Dec 2025

10/10 Excellent

Happy, Ankeny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and the food was amazing. The coffee shop every morning was one of our favorite parts of the day! Service was exceptional. I am drawing a blank on her name now, maybe Jennifer but she was wonderful and could remember our order of 7 drinks every day! We will be back. The kids loved being able to snorkel right there!
Stayed 4 nights in Nov 2025

10/10 Excellent

Susan

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is the absolute best. We have stayed here ten times and will be back in February and November 2026. The staff is what makes this hotel so special. Yes, everything is clean, food is great, location is to die for - but the staff treats you like family and they make us want to come back over and over again!
Stayed 9 nights in Nov 2025