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4.7 out of 5

"We loved the all inclusive. It gave us more flexibility about what and when we ate. All of the food was delicious. There was always something to do at ... " More

By a verified traveler on Sat 21 Mar 2020

Hotel Description

4-star beach property near Dolphinaris

Close to the beach

Within a 10-minute walk of this Colonos Cuzamil property, you'll find Gonzalo Guerrero and Palacio Municipal. Also, Stingray Beach is within half a mile (1 km) and Plaza Punta Langosta is within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 169 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

Ocean View Suite - FLEX CANCELLATION, Kids Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$404* Per night/room Jul 1 - Jul 2

Ocean Front Suite PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Suite - FLEX CANCELLATION, Kids Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Suite PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Suite - FLEX CANCELLATION, Up to US$1500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bathrooms, Oceanfront (Loft Type) - FLEX CANCELLATION, Kids Free

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cozumel Palace All Inclusive ratings based on 35 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cozumel Palace All Inclusive

Everyone (6) Couples (2) Family (6)
5 out of 5
We loved the all inclusive. It gave us more flexibility about what and when we ate. All of the food was delicious. There was always something to do at the resorts or the surrounding area. The staff was very helpful.

Posted by on Mar 21, 2020

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Comment from Hotel Management

Mar 23, 2020 by Cozumel Palace

It is with great pleasure we have received your wonderful comments. Thank you so much for choosing us. We look forward to continuing to host you in the future and always accomplish your total satisfaction.

5 out of 5
Excellent resort, delicious food, great location! Loved the rooms and the grounds

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 6, 2020 by Cozumel Palace

Dear Guest, Thank you so much for sharing with us your very kind and positive review. It gives us great pleasure to know that your overall experience was excellent. We will be eagerly looking forward to your return visit to paradise. Warm regards.

5 out of 5
The staff was great and accommodating, they did what ever they could to make the stay perfect. The activities staff were awesome Charlie and Victor did a great job!

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 7, 2020 by Cozumel Palace

Dear Guest, Thank you very much for sharing with us your kind comments about your recent stay at our beautiful resort. We are delighted to know you had a great stay, thanks to our wonderful entertainment and personalized service. We hope to have the opportunity to welcome you again soon. Warm regards.

1 out of 5
The hotel service staff was very pleasant and went out of their way to make sure our vacation went well. However, the service desk staff was very rude and not accommodating. We booked an excursion through the hotel, along with a friend of ours that live on the island, and after our return we were in the lobby awaiting her ride and had gotten a cup of coffee(from the lobby) when my wife, son, and friend was approached by a security guard telling them she could not have the coffee to throw it away. My friend and my entire family were totally embarrassed and insulted over a $.69 cent cup of coffee. Earlier that day(9/25/19) I purchased a vacation getaway from the Moon Palace fully expecting to return to your hotels as we were impressed with the amenities and friendliness of the each of the hotels only to return to the Cozumel Palace to be humiliated by the service desk and guard. I was angry and my family was insulted and saddened that they would treat our friend this way . I can say with confidence that I wasted $300.00 as I will not return to your hotels. George R Wesley

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 16, 2019 by Cozumel Palace

Dear Guest, Thank you for choosing Cozumel Palace as host of your most recent holidays in the Mexican Caribbean. It is with great concern we receive your comments. This is definitely not the kind of experience we strive to provide and we sincerely regret your perception of our services. We remain at your service with the hope of having a second opportunity to welcome you back and provide you with the level of service you deserve. Best regards.

5 out of 5

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Cozumel Palace

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5 out of 5
The resort was beautiful. The staff was beyond willing to serve. Very friendly. Wonderful vacation!

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 18, 2019 by Cozumel Palace

Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!

5 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 18, 2019 by Cozumel Palace

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5 out of 5

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 11, 2019 by Cozumel Palace

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5 out of 5
Everyone was so kind and professional. I will return again.

Posted by , from Ogden, UT s on Mar 29, 2019

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Comment from Hotel Management

Mar 29, 2019 by Cozumel Palace

Dear Linda, Thank you so much for your kind words, we all look forward to the opportunity of hosting you once more!

4 out of 5

great hotel on a beautiful island

Pros: It is very clean, staff is very knowledgeable and friendly, food is very good.
Cons: Stop pushing the membership package so hard. It's annoying even if they are respectful. Food could be delivered a little faster.
Location: Location is right on the edge of town making everything easy to walk to.
We have been to Cozumel several times. This is the second time we have stayed at the Palace. Can't say enough about this hotel. Quite a few of the same staff is there from 5yrs ago when we were there. Some of them actually remembered us! Going above and beyond is there daily routine.

Posted by , from Michigan on Dec 19, 2015

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium food items not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a health club, and a garden. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cozumel property is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (4.6 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Cozumel Palace All Inclusive has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Sailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site

Spa Services

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 9
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • All Inclusive Cozumel
  • Cozumel All Inclusive
  • Cozumel Palace
  • Cozumel Palace All Inclusive
  • Palace Cozumel
  • Cozumel Palace Hotel Cozumel
  • Cozumel Palace Resort
  • Palace Hotel Cozumel
  • Plaza Las Glorias Cozumel
  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Inclusive inclusive p
  • Cozumel Inclusive Inclusive
  • Cozumel Palace All Inclusive Cozumel
  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Palace All Inclusive All-inclusive property Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Sun Palace Couples Only All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.