"The Beds were very comfortable and the rooms were very nice. The property is small and everything is in one area from pool, food, activities which can ... " More
Colonos Cuzamil stay
Within a 15-minute walk of this Colonos Cuzamil property, you'll find Palacio Municipal and Stingray Beach. Plaza Punta Langosta and Punta Langosta Pier are also within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and WiFi in public areas.
Feb 7, 2023 by Cozumel Palace
Dear Sandra,We thank for your positive comments and we hope you welcome you back.We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the comfortable beds , food, pool and activities but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again in the future,Best Regards!
Nov 17, 2022 by Cozumel Palace
Dear Leslie,Thank you for taking the time to share your comments with us.At Cozumel Palace we strive to provide an amazing experience that goes above and beyond what is expected, that is why we are sorry to read that your recent visit to Cozumel did not live up to this standard.We are sorry to hear that you had some issues during your stay with us, such as the location of your room, we are glad that our front desk department took immediate action and provided you with a room upgrade for the inconvenience, as our commitment is to provide solutions to make your stay as pleasant as possible, as for the food poisoning the situation you mention is very important to the resort in terms of our cuisine; all of our F&B procedures are thoroughly inspected by our Standards Department to ensure that the food is the best to ensure compliance. The resort abides by strict regulations that are set by the Health and Sanitation authorities in Mexico, the health of our guests is paramount to us. We have shared your comments with our Executive Chef, Quality Auditor, F&B Manager as we had no similar reports on the dates of your stay from any other guests, we are a very formal resort and appropriate action will be taken if necessary. We look forward to welcoming you back and fully regaining your trust with the high quality that normally represents us.Respectfully,
Jun 9, 2022 by Cozumel Palace
Dear Paula, It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We are pleased to read your kind words regarding the pools, the entertainment, the food and the service provided by our staff that is committed to exceed our guest expectations, We remain at your service. Best Regards,
Jun 10, 2022 by Cozumel Palace
Dear James, We regret to read the comments that you are mentioning in your review as it definitely not the Cozumel experience we work in providing, Please be sure that your satisfaction is our main goal and that your comments are very important to us. Sincerely,
May 3, 2022 by Cozumel Palace
Dear William, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff , food, drinks and activities such as snorkel, kayak and paddle board., Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards!
Apr 27, 2022 by Cozumel Palace
Dear Kelly, First and foremost thank you so much for your preference and for taking the time to shared your impressions regarding your recently stay at Cozumel Palace, we are placed that your experience was very positive and hope to have the opportunity to host you very soon! Best Regards!
Apr 1, 2022 by Cozumel Palace
Dear Karin, First of all thank you for your preference and for shared your review about your recent stay at Cozumel Palace, your feedback is very important for us , be sure we will take in consideration your comments regarding the buffet for future improvements, we hope to have the opportunity to host you very soon! Best Regards!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden, and a terrace. You'll have access to the outdoor pool at a partner property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).