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Grand Park Royal Cozumel - All Inclusive

4-star property
Carretera a Chankanaab Km. 3.5, Cozumel, QROO 1-855-201-7819
3.5 out of 5
See all 40 travelocity Reviews

"Very friendly and helpful staff, they were always cleaning. Beautiful place and great value! " More

By a verified traveler on Sat 19 Nov 2022

Points Of Interest

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Hotel Description

All-inclusive beachfront property connected to a shopping center with 3 outdoor pools

On the beach

Within a 10-minute walk of the property, you'll find Arrecifes de Cozumel National Park and Playa Caletita. Villa Blanca Reef and Cha'an Ka'an Observatory of Cozumel are also within half a mile (1 km).

All-inclusive

This all-inclusive property features 4 restaurants, 3 outdoor pools, and 2 spa tubs. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Deluxe Nature View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$273* Per night/room Feb 28 - Mar 1

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Run of the House-Non refundable

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Grand Park Royal Cozumel - All Inclusive ratings based on 40 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Cozumel - All Inclusive

Everyone (12) Couples (5) Family (14)
5 out of 5
Very friendly and helpful staff, they were always cleaning. Beautiful place and great value!

Posted by on Nov 19, 2022

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Comment from Hotel Management

Nov 22, 2022 by Guest service manager

Dear Mrs. Pamela, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

4 out of 5
The attention at the front desk can be greatly improved, at both check-in and check-out

Posted by , from Benito Juarez on Aug 21, 2022

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Comment from Hotel Management

Aug 22, 2022 by Guest Service Management

Thank you for share your comments about your last visit to Grand Park Royal Cozumel, we will be working to improved our service on reception, you will see the difference in your next stay if you give us the opportunity to welcome you again.

3 out of 5
Greeting staff needs to be nicer. When someone is hurt and needs a wheelchair there should be quick service. Ice makers were not working. Before placing people in a room they need to make sure there’s not any problems so the whole family does not need to wait over an hour to change rooms. This takes time out of our family trip. Reservations for dinner caused another problem for taking time out of our trip. There should be one day where you can reserve dinner for the whole time of your stay rather than wait in line for an hour every morning and then possibly not even getting the reservation because you didn’t make it first in line. More and better food selection. Some mornings we’d make it to breakfast and there would not be very much food. Around 9 so it wasn’t late.

Posted by on Jul 10, 2022

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Comment from Hotel Management

Jul 14, 2022 by Guest Service Management.

Dear Janna, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you one more time, so you can experience our improvements. Kind regards

2 out of 5
I've stayed at this property atleast 30 times and this is the first time to write a bad review. We waited over 5 hours to get a room. The room was next door at Casa Del Mar, not what I paid for! The next morning we got in our rooms (2) and the air conditioning didn't keep the room cool after many complaints! We had a leak in the ceiling a few days later in the other room. Over the past 6-7 years all of the elevators do not work. The food was not up to par and the selection was not good! I know many of the staff by name and they do a great job but upper management needs to pay them besides the generous tips I pass out to the staff. Pay your hard working employees! I understand there was a strike right before I got there because upper management took some of the income away. Shame on you! I think I'll try another resort next time!

Posted by , from FRANKLIN on Jun 20, 2022

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Comment from Hotel Management

Jun 22, 2022 by Guest service manager

Dear Mr. Kevin, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies

4 out of 5
Check in was slow and the room wasn't ready even though we got there an hour and a half after check in. Resort was pretty. A bit dated but still nice. Food was decent. Overall a decent place but I would not choose it again. I feel there are other places that offer a better overall experience.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 23, 2022 by Guest service manager

Dear Mr. Randi, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially

5 out of 5
Amazing!

Posted by , from New London on Jan 9, 2022

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Comment from Hotel Management

Jan 11, 2022 by Guest service manager

Dear Mr. Jonathan, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 star score, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

1 out of 5

Posted by on Oct 7, 2021

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5 out of 5
Amazing

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 12, 2021 by Karla Chief Concierge

Dear guest, We thank you so much for your visit and we are glad you enjoyed your stay. Come back soon,

2 out of 5
The beach area and pools were amazing. My family really enjoyed the snorkeling and swimming. What was really disappointing was I had to call for our rooms to get clean. I had a whole another day for my stay. I shouldn’t had to call for my room to get clean especially in this pandemic. The food for the kids were terrible and the fries were like they cook before then reheated them to serve guests. To me they didn’t value my kids by serving food like that very disappointing with what I paid for this property.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 27, 2021 by Javier Colorado. General manager

Dear guest, first and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel and for having taken the time to send us your review, which will help us detect opportunity areas to enhance our overall service. It is very unfortunate to learn that we do not meet your expectations about our food, we are currently implementing action plans to improve our menus. We wish we can count on the opportunity of welcoming you again in the near future, it will be a pleasure to serve you. Cordially,

5 out of 5
We couldn't get the room cool. Other than that it was great .

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 22, 2021 by Javier Colorado. General Manager

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, the corresponding departments have been aware of the AC in order to avoid future discontents. We are definitely looking forward to welcome your return in the near future. Kind regards

About the Grand Park Royal Cozumel - All Inclusive

Location Carretera a Chankanaab Km. 3.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Surcharge for premium or imported alcoholic beverages

  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included

Property Features

Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Free self parking and valet parking are available. This 4-star Cozumel property is smoke free.

  • 342 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 3206 sq ft of conference space
  • 298 sq m of conference space
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Cozumel - All Inclusive offers 342 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach yoga on site
  • Beach volleyball on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

  • Massages on beach
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free, per registered adult, when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses wind energy

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 6
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • Renewable energy source - wind

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal
  • Grand Park Royal Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cozumel All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Cozumel Inclusive
  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.