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Grand Park Royal Cozumel - All Inclusive

4-star property
Carretera a Chankanaab Km. 3.5, Cozumel, QROO 1-855-201-7819
3.5 out of 5
See all 37 travelocity Reviews

"We couldn't get the room cool. Other than that it was great . " More

By a verified traveler on Sat 19 Jun 2021

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Hotel Description

All-inclusive beachfront property connected to a shopping center with 3 outdoor pools

On the beach

Within a 10-minute walk of the property, you'll find Arrecifes de Cozumel National Park and Playa Caletita. Also, Cha'an Ka'an Observatory of Cozumel is within half a mile (1 km) and Stingray Beach is within 2 miles (3 km).

All-inclusive

This all-inclusive property features 4 restaurants, 3 outdoor pools, and 2 spa tubs. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Balconies, LED TVs

In addition to LED TVs with cable channels, the 342 guestrooms offer furnished balconies and 24-hour room service. Other amenities include minibars (stocked with some free items), coffee/tea makers, and free bottled water. Change of towels is available on request.

Super Saver Non Refundable

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$175* Per night/room Oct 29 - Oct 30

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Nature View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Grand Park Royal Cozumel - All Inclusive ratings based on 37 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Cozumel - All Inclusive

Everyone (15) Couples (4) Family (11)
5 out of 5
Amazing

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 12, 2021 by Karla Chief Concierge

Dear guest, We thank you so much for your visit and we are glad you enjoyed your stay. Come back soon,

2 out of 5
The beach area and pools were amazing. My family really enjoyed the snorkeling and swimming. What was really disappointing was I had to call for our rooms to get clean. I had a whole another day for my stay. I shouldn’t had to call for my room to get clean especially in this pandemic. The food for the kids were terrible and the fries were like they cook before then reheated them to serve guests. To me they didn’t value my kids by serving food like that very disappointing with what I paid for this property.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 27, 2021 by Javier Colorado. General manager

Dear guest, first and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel and for having taken the time to send us your review, which will help us detect opportunity areas to enhance our overall service. It is very unfortunate to learn that we do not meet your expectations about our food, we are currently implementing action plans to improve our menus. We wish we can count on the opportunity of welcoming you again in the near future, it will be a pleasure to serve you. Cordially,

5 out of 5
We couldn't get the room cool. Other than that it was great .

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 22, 2021 by Javier Colorado. General Manager

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, the corresponding departments have been aware of the AC in order to avoid future discontents. We are definitely looking forward to welcome your return in the near future. Kind regards

3 out of 5
Property facilties and rooms are outdated. Limited liquor access.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 6, 2021 by Javier Colorado. General Manager

Dear guest, First of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude.

5 out of 5
I loved everything about this place! Beautiful resort, amazing foods, great food and drinks, and amazing staff!! Absolutely would love to go back!

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 5, 2021 by Javier Colorado. General Manager

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

5 out of 5

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 12, 2021 by Javier Colorado. General Manager

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

2 out of 5

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by Javier Colorado. General Manager

Dear guest, we would like to thank for your recent stay at Grand Park Royal Cozumel. We value the time you took to share your experience with us. We take all feedback from our guests very seriously. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

3 out of 5
The restaurants and coffee shop are a nice addition.

Posted by on Jan 8, 2021

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Comment from Hotel Management

Jan 8, 2021 by Miguel Contreras / Front desk Manager

Thank you for your comments, our goal is to make your vacations a memorable experience

2 out of 5
checking in was not pleasing at all..... we paid for a room with ocean view... Arrived at the resort at 1 pm and was told our room would be ready at 3 pm... Went up to get the room keys and the room as not ready.... Then they tried to give us a room on a lower floor with out any money back for what we paid for .... Other people were checking in and was getting there room key right away . 2 hours later we finally got our room... The food on the resort ( Buffet ) was not good at all, we actually had to go off the resort to eat due to the food not being good ....

Posted by , from North Carolina on Oct 26, 2020

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Comment from Hotel Management

Oct 26, 2020 by Javier Colorado. General Manager

Dear Gloria, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken. I reiterate my sincere apologies

5 out of 5
Love this place so much and the people are amazing. No other place I would stay.

Posted by , from New Jersey on Sep 28, 2020

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Comment from Hotel Management

Sep 29, 2020 by Daniel

Dear Kelly, Thank you so much, We are very happy to read your opinion.

About the Grand Park Royal Cozumel - All Inclusive

Location Carretera a Chankanaab Km. 3.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Surcharge for premium or imported alcoholic beverages

  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included

Property Features

Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness center, a garden, and a terrace. Free self parking and valet parking are available. This 4-star Cozumel property is smoke free.

  • 342 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 3206 sq ft of conference space
  • 298 sq m of conference space
  • Built in 1980
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Cozumel - All Inclusive offers 342 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Beach yoga on site
  • Beach volleyball on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

  • Massages on beach
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free, per registered adult, when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site antigen/rapid COVID-19 testing is available for a USD 20 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • A facilities fee includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal
  • Grand Park Royal Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cozumel All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Cozumel Inclusive
  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.