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Grand Park Royal Cozumel - All Inclusive

4.0 star property
4-star all-inclusive property near Cozumel Maritime Terminal, connected to a shopping center

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Photo gallery for Grand Park Royal Cozumel - All Inclusive

Front of property
Property video
Garden view
Balcony
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪8 min walk‬
  • Place, Playa Caletita
    ‪10 min walk‬
  • Place, Stingray Beach
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Room Deluxe with Sea View

Free minibar items, in-room safe, desk, blackout drapes

Room Deluxe with Sea View

  • Sea view
  • 333 sq ft
  • Sleeps 4

View all photos for Deluxe Nature View Double

Deluxe Nature View Double | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Nature View Double

7.8 out of 10
Good
(49 reviews)
  • Garden view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Ocean View Double

8.6 out of 10
Excellent
(47 reviews)
  • Ocean view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Nature View King

Deluxe Nature View King | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Nature View King

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Ocean View King

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Free minibar items, in-room safe, desk, blackout drapes

Junior Suite

  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Superior Ocean View

Deluxe Superior Ocean View | Free minibar items, in-room safe, desk, blackout drapes

Deluxe Superior Ocean View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Free minibar items, in-room safe, desk, blackout drapes

Family Suite

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Double Room Standard with Garden View

Free minibar items, in-room safe, desk, blackout drapes

Double Room Standard with Garden View

  • Garden view
  • 344 sq ft
  • Sleeps 2

View all photos for Double Room Standard with Ocean View

Free minibar items, in-room safe, desk, blackout drapes

Double Room Standard with Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 2

View all photos for Quadruple Room Superior with Ocean View

Free minibar items, in-room safe, desk, blackout drapes

Quadruple Room Superior with Ocean View

  • Ocean view
  • 333 sq ft
  • Sleeps 4

View all photos for Double Room Junior with View

Free minibar items, in-room safe, desk, blackout drapes

Double Room Junior with View

  • 505 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, blackout drapes

Room Deluxe

  • 333 sq ft
  • Sleeps 4

About the neighborhood

Cozumel

On the beach.At this property, you'll be steps from Cozumel Marine World and within a 10-minute walk of Arrecifes de Cozumel National Park. Puerta Maya Maritime Terminal and Royal Village Shopping Center are also within half a mile (1 km).

What's nearby

  • Cozumel Marine World - 2 min walk - 0.1 miles
  • Arrecifes de Cozumel National Park - 8 min walk - 0.5 miles
  • Playa Caletita - 10 min walk - 0.6 miles
  • Cha'an Ka'an Observatory of Cozumel - 11 min walk - 0.6 miles
  • Stingray Beach - 15 min walk - 0.8 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 14 min drive

Restaurants

  • ‪Margaritaville - ‬7 min walk
  • ‪Al Chile - ‬6 min walk
  • ‪Restaurante Caribeño - ‬1 min walk
  • ‪Hard Rock Cafe Cozumel - ‬7 min walk
  • ‪Fat Tuesday's - ‬12 min walk

About this property

Grand Park Royal Cozumel - All Inclusive

4-star all-inclusive property near Cozumel Maritime Terminal, connected to a shopping center
Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness center, a garden, and a terrace. Free self parking and valet parking are available.

This 4-star Cozumel property is smoke free.

  • 242 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Grand Park Royal Cozumel - All Inclusive offers 242 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (49 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (43 inches high)

Room amenities

Entertainment

  • 40-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Park Royal Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Cozumel All Inclusive
Grand Park Royal
Grand Park Royal Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cozumel All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Cozumel Inclusive
Grand Park Royal Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property

Frequently asked questions

How close is Grand Park Royal Cozumel - All Inclusive to the airport?

Grand Park Royal Cozumel - All Inclusive is 4.3 mi (14-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Park Royal Cozumel - All Inclusive?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Grand Park Royal Cozumel - All Inclusive on Apr 23, 2026 start from $268, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Park Royal Cozumel - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Park Royal Cozumel - All Inclusive.

How close is Grand Park Royal Cozumel - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Park Royal Cozumel - All Inclusive offer free breakfast?

Grand Park Royal Cozumel - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Grand Park Royal Cozumel - All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Park Royal Cozumel - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Grand Park Royal Cozumel - All Inclusive?

This property offers free self parking and valet parking.

Does Grand Park Royal Cozumel - All Inclusive have a pool?

Grand Park Royal Cozumel - All Inclusive features 3 outdoor pools and a children's pool.

Does Grand Park Royal Cozumel - All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Grand Park Royal Cozumel - All Inclusive have a spa?

This property doesn't have a spa, but it does offer facials and massages.

How close is Grand Park Royal Cozumel - All Inclusive to downtown Cozumel?

Grand Park Royal Cozumel - All Inclusive is 4.8 mi away from Cozumel.

Grand Park Royal Cozumel - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1013 reviews
Rating 8 - Good. 282 out of 1013 reviews
Rating 6 - Okay. 166 out of 1013 reviews
Rating 4 - Poor. 86 out of 1013 reviews
Rating 2 - Terrible. 63 out of 1013 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Darin Neil, Jenison

Stayed 12 nights in Jan 2026

10/10 Excellent

Renae

The hotel is very clean with amazing snorkeling.
Stayed 7 nights in Jan 2026

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many members only events and block outs.
Stayed 7 nights in Jan 2026

8/10 Good

Kasey, Washington

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and activities are fun. The Italian food not so good. Overall it was ok. Edgar and Jasmine did a fantastic job keeping us entertained
Stayed 7 nights in Dec 2025

8/10 Good

Tomasz Piotr

Stayed 5 nights in Dec 2025

2/10 Terrible

Gosia

Disliked: Cleanliness, staff & service, amenities
I had a very disappointing experience staying at Park Royal. The food was bland and lacked flavor. The only consistently safe and decent option was fruit. Lines for the all-inclusive restaurants were extremely long. For example, every night at the Italian restaurant there were at least twenty families ahead of us, regardless of what time we arrived, and reservations were not allowed. The Wi-Fi was unreliable and kept disconnecting. The beach is located right next to a port with at least five large cruise ships docked at all times. You are essentially swimming next to cruise traffic, which raises obvious concerns about water quality (fuel, waste, etc.). The room itself was nice—I stayed on the 9th floor with an ocean view—but it had a very strong mold smell. I understand the hotel was fully booked, but after reporting the issue twice, no one ever came to clean or check the AC unit to address the smell. Service was another major disappointment. Unless you are visibly tipping, service is minimal. Staff seemed to expect extra payment for nearly everything. Overall, this resort did not meet expectations and I would not recommend it.
Stayed 7 nights in Dec 2025

4/10 Poor

Emma

Liked: Cleanliness, amenities
The food was not very good. Very limited small buffet for a Hotel with over 1000 rooms. The beach was also not a nice one. Very rocky. The pools were small n not enough for all the people staying there. The service was subpar, always having to call the waiters for drinks at the buffet and at the pools and beach. The room was nice after we changed rooms when arriving. The first room had dead bufs everywhere, even on top of the beds. The shower had no door or curtain. But the second room was good, clean n loved the strong shower. Overall, I did not like Cozumel. It is old and the beaches are not pretty. We took the ferry to Playa del Carmen n vomited the whole way, the ocean was very rough. Will not be going back.
Stayed 7 nights in Dec 2025

4/10 Poor

Stacie

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was less than helpful, pools were all ice cold, the beach area was extremely smal - don’t be fooled by the pictures. 4 out of 7 days after our room was cleaned we were not given hand towels or wash clothes. Our soap shelf was busted in the shower and the shower gel became empty on day 3. It took 3 days for the to replace the gel dispenser with a new one. They do not take any restaurant reservations and space is extremely limited - some nights we waited until the after 9, ultimately ending up at the buffet. Most food that came out, unless you ordered from the grill directly was cold-room temp at best. Extremely disappointing to say the least.
Stayed 7 nights in Dec 2025

8/10 Good

Abigail

Stayed 7 nights in Dec 2025

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service at the buffet and around the pools and bars was fabulous! The restaurant service was slow. The food was the biggest draw back. It just wasnt very good. With the same thing day after day.
Stayed 7 nights in Dec 2025

2/10 Terrible

Abria

Stayed 4 nights in Dec 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Amenities, property conditions & facilities
I’ve stayed at a number of resorts and all-inclusives in this area over the last 20 years or so. This is the worst I’ve seen and not as described in the listing. Though the grounds were nice and my room was typical, everything else was subpar. I will take ownership for booking something so close to the cruise port… But just know it will ruin your view and it makes for snorkeling that is less nice than anywhere else you will go on the island. The pools are dirty and crowded. There’s not enough seating at the beach or the pool or really at all unless you want to be somewhere very undesirable. Staff do not seem happy and definitely will not go out of their way to provide good service. However the worst part is the food. You will wait for over an hour to eat at one of the restaurants. They do not take reservations. One night we were told the wait was 40 minutes and we waited for over two hours. The buffet is disgusting with burnt and stale food choices. Even in the restaurants the food is not edible. We were served a bowl of chips at the Mexican restaurant which were so old and stale we could’ve broken a tooth. Cheese is a congealed mess, pancakes are black, nothing is worth eating. We left the resort for beach clubs and restaurants. We actually ended our trip early and went to stay somewhere much better. Thank you to Expedia for helping us to negotiate an early cancellation without penalty. The resort did honor an early cancellation so I’ll give them that. Really terrible.
Breakfast buffet
This is queso dip
Pretty sure this is chicken
Construction at the main pool
Stayed 6 nights in Dec 2025

10/10 Excellent

MAXWELL SCOTT

Liked: Cleanliness, property conditions & facilities
Edgar made the stay so much fun. He gets a huge kudos from all of us (2 parents 2 adult kids and their partners). Our family participated in a lot of activities on the days we weren’t exploring and he made us laugh. The room was great, well stocked, our view was fantastic. Food was pretty good! We just wished there was somewhere to go sit and night like a disco or tables that we could have drinks and played cards. Private beach was lovely. Check in and out was a breeze.
Stayed 8 nights in Dec 2025

8/10 Good

Ruben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleanliness was perfect Thanks to Mirna buffet service thanks to Javier excellent Pool very cold on kids area imposible for kids to enjoy Buffet food bland and bad presentation except christmas and New years was excellent Reception Thanks to Guadalupe The Hotel is Good only Buffet service do not meet expectations Cafeteria service excellent
Stayed 8 nights in Dec 2025

8/10 Good

Gwendolyn

Stayed 5 nights in Dec 2025

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would go back. There were some things we just absolutely loved, it’s easy to get around, the staff was very friendly and helpful, the beds were comfortable, and it was beautiful. Some downsides would be there’s always a cruise ship blocking half of the view out towards the ocean, the beach area is very small, but bring your own snorkel and you will still enjoy that Out in the water right off the beach. The rooms were clean, could stand to be updated, but we were fine. A few little glitches with some of the lights and the TV, but we really didn’t let it bother us. The food was mostly good, I know there are a lot of reviews that it wasn’t good, but if you get to the buffet earlier rather than on the late side you will enjoy it more. There was always something for everybody! The Mexican and Italian restaurant were very difficult to get into but we did manage to get into the Mexican restaurant one night, which was really good. We did not care for the seafood restaurant, that was probably the worst food experience we had but great service, Just not great food in there for whatever reason.
I highly encourage you to book a scuba diving trip! You don’t have to be certified, they will give you a little lesson and take it easy with you and it is beautiful.
A picture at sunset in front of the adult pool and beach. Very beautiful, especially the sunsets!
Stayed 7 nights in Dec 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall very good . Standouts for this resort were 1. CLeanliness . The cleaning staff is top notch and probably get very little credit . From the bathrooms , guest rooms, beaches and pools . Clean all the time . 2 . The activities with the Funtastic team ! So much fun with the sand volleyball and shows . 3 . The Cafe team of girls made the best lattes 4 . Very comfortable beds and lovely ocean view . Great location . Not so good . Food was good , never great and sometimes cold . Alcohol was watered down . Wine was the only thing not , but you could only get that at then nice / reservation restaurants. Oh .. and Taxis are expensive . Plan to spend 20 dollars at the least to even go 2 Km.
Stayed 7 nights in Dec 2025

2/10 Terrible

Shane

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at this resort seven times and this will be the last. Not sure if this resort is under new management or broke. Service was horrendous, food sketchy, pools and hot tub were cold, shower fixtures broken, and the usual upkeep of the grounds were non-existent. We were scheduled to stay eight nights, we began looking for flights home the first day and left 6 days early. No refund, no apology. The only thing luxurious about GPR is in the title. The fun left this little resort, save yourself the trouble and book elsewhere. It was getting bad in 2022 but it is sliding downhill rapidly.
Stayed 7 nights in Dec 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelent
Stayed 4 nights in Dec 2025

2/10 Terrible

Nikhil

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very sub-standard and below par in every aspect of what you expect from a decent all inclusive resort. Rooms were clean but things were broken inside the room. Door handles and locks were broken and took multiple calls to get it fixed and that too just barely fixed because it was broken again in 2 days. Safe deposit box was broken and they didn’t fix it after multiple calls. Two small pools and both were over crowded. Seating around the pool was not adequate. People were reserving them by putting their towels at 5-6am … if you go after them you won’t find a place to sit. Same with restaurants too. Small restaurants, not enough seating and huge lines and wait times for every meal. Food quality was terrible, felt they were using very poor quality ingredients. And the biggest issue for us was - no vegetarian options at all. Overall terrible terrible experience
Stayed 6 nights in Dec 2025

10/10 Excellent

Vincent, Severn

Stayed 1 night in Dec 2025

8/10 Good

Manalee

Liked: Cleanliness, staff & service, property conditions & facilities
We went there with kids, staff was really good, hotel was clean, food options were not many but enough. Longs lines to get breakfast, lunch and dinner. Big disappointment was, this property has very very small access to beach. Consider there is no beach at all and you can enjoy pool instead. The very tine beach part they have at back was fully covered by cruse parked there for all 4 days of our vacation.
Stayed 3 nights in Dec 2025

8/10 Good

Mahmuda

Yes, very nice. Remember you have to take a ferry to get there, also
Stayed 3 nights in Dec 2025

10/10 Excellent

Robinson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Las piscinas muy pequeñas, staff muy amables, en general todo bien.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jason

Stayed 2 nights in Dec 2025