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InterContinental Presidente Cozumel Resort & Spa

4-star property
Carretera A Chankanaab Km 6-5, Cozumel, QROO 1-855-201-7819

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4.8 out of 5
Exceptional!
See all 22 Travelocity Reviews

"Great beach, nice pool, good food. Great place to stay. " More

By a verified traveler on Mon 23 Mar 2020

Points Of Interest

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Hotel Description

4-star beachfront hotel near Chankanaab Beach Adventure Park

Beachfront retreat

Within 3 miles (5 km) of this hotel, you'll find Chankanaab National Park and Chankanaab Beach Adventure Park. Also, Arrecifes de Cozumel National Park is within half a mile (1 km) and Uvas Beach is within 2 miles (3 km).

Luxury amenities

This luxury hotel features a private beach, a full-service spa, and 4 restaurants. There's fun for all ages with a free kid's club and a playground, and in-room childcare is an added bonus. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, flat-screen TVs

The 218 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, minibars, and premium bedding.

Standard Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$200* Per night/room May 24 - May 25

Luxury Beach front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Beach Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tower Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Pool View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Reef room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

InterContinental Presidente Cozumel Resort & Spa ratings based on 22 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for InterContinental Presidente Cozumel Resort & Spa

Everyone (13) Couples (5) Family (3)
5 out of 5
Great beach, nice pool, good food. Great place to stay.

Posted by , from Houston on Mar 23, 2020

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Comment from Hotel Management

Mar 24, 2020 by P. Beaury

Dear Guest, Thank you very much for sharing your review of your recent stay with us. We are more than happy you had a great time. Hope you can visit us soon. Warm regards. P. Beaury General Manager.

5 out of 5
Fabulous property, friendly staff! The on site restaurants are second to none! We’ll be back!

Posted by , from Dallas on Feb 26, 2020

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Comment from Hotel Management

Feb 28, 2020 by P. Beaury

Dear Guest, Thank you for your wonderful comments and taking the time to share them with us. We do hope to have you back soon for another fabulous stay. Warm regards, P. Beaury General Manager.

5 out of 5
Second time staying at the Intercontinental Presidente and without hesitation this is the best place to unwind on the Island. The rooms are impeccable and spacious and the grounds are beautiful. Finally, I cannot express more gratitude to the amazing people who staff this facility. Their care and efforts to make you feel welcomed are the primary reason to stay here.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 18, 2020 by P. Beaury

Dear Guest, We are so very happy you have enjoyed our resort for a second time. Thank you for considering the best one on the Island. Glad you enjoyed our friendly and helpful staff. Thank you for sharing your Presidente InterContinental Cozumel experience and look forward to your next visit. Sincerely, P. Beaury General Manager.

5 out of 5
Beautiful setting, wonderful food, and service. Everything on site or you can easily venture around the island. Updated and marvelous!

Posted by on Feb 7, 2020

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Comment from Hotel Management

Feb 7, 2020 by P. Beaury

Dear Guest, Thank you kindly for your excellent rating and recommendation. So happy to know your Presidente Cozumel experience was memorable and joyful. Hope you can visit us again at our resort. Sincerely, P. Beaury General Manager.

5 out of 5
Beautiful property—friendly, helpful staff—great breakfast buffet

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by P. Beaury

Dear Guest, Thank you kindly for your recommendations and compliments to our resort and service. Glad you have enjoyed your stay with us. Look forward to your next visit! P. Beaury General Manager.

5 out of 5
Lovely staff, excellent restaurants, lovely ocean-view room -- a top-notch hotel.

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 18, 2019 by Janeth García.

Dear Guest, Thank you kindly for your excellent rating and great compliments to our property, restaurants and our staff at Presidente InterContinental. Hope we have the pleasure to have you back soon! Sincerely, Janeth García Soto Resort Manager

4 out of 5
The place was beautiful and we had a room on the beach front. The wind was really rough and so it was difficult to snorkel off the beach. The only disappointment to us was the food did not meet our expectations. They grill on wood fired grills and the smoke flavor was too strong for us. The breakfast was cold so we had to order to get hot eggs and pancakes. Otherwise we had a great time.

Posted by on Mar 26, 2019

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Comment from Hotel Management

Apr 18, 2019 by Janeth García Soto.

Dear Guest, Thank you for taking the time to review your stay at Presidente InterContinental Cozumel. Your feedback is greatly appreciated and we will continue improving details mentioned to deliver a better experience. Hope to have you back soon. Sincerely, Janeth García Soto Resort Manager.

5 out of 5
Location was everything! Beautiful setting!!! I will definitely stay here again, I love InterContinental hotels. I stayed in another InterContinental hotel in Puerto Rico! This location is the best!

Posted by on Feb 27, 2019

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Comment from Hotel Management

Mar 12, 2019 by Janeth García.

Dear Guest, A very warm greeting to you and thank you for having made Presidente InterContinental Cozumel your choice vacation destination. We hope to have you back soon. Sincerely, Janeth García Soto Resort Manager.

5 out of 5
Fantastic location with grounds and beach. The staff are extremely friendly and helpful. We had visited the Presidente in the winter of 2003 and loved it then, but the new additions (don't know exactly when) have filled out what was missing then. There's a great spa and gym, multiple restaurants, an adult and a family pool, and several beaches. And then there's the diving. Scuba Du is the in-house diving shop that also caters to non-guests. They were very helpful and had great instuctors/dive guides. Whether you're there as a couple or with family, this a great resort on a fantastic island. The only downside to Cozumel is the daily influx of cruise ships and the invading passengers. This is the place where you can enjoy the island and avoid the hoards.

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 18, 2019 by H. Walther

Dear Guest, A very warm greeting to you, thank you for your excellent rating and your lovely comments. It is great to know Presidente InterContinental Cozumel is your choice for vacations. We appreciate your comments and experiences of your stay, thank you for sharing them. Look forward to welcoming you for another beautiful vacation. Sincerely, Henry Walther Regional Director.

5 out of 5

A gem on the beach

Pros: The atmosphere was very relaxed, and we were never lacking great service
Very relaxed, always service with a small. Huge tower ocean view room was lovely.

Posted by on Jul 3, 2018

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About the InterContinental Presidente Cozumel Resort & Spa

Location Carretera A Chankanaab Km 6-5, Cozumel, QROO 77600

All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included
  • Tennis included
  • Airport transfers not included
  • Spa/beauty facilities and services not included
  • Room service not included
  • Tennis lessons included

Property Features

Simply step outside to unwind on the hotel's beach. At InterContinental Presidente Cozumel Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, outdoor tennis courts, and a fitness center. Valet parking is free. This 4-star Cozumel hotel is smoke free.

  • 218 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

InterContinental Presidente Cozumel Resort & Spa offers 218 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Cozumel hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

InterContinental Presidente Cozumel Resort & Spa has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving on site
  • Volleyball on site
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, The SPA. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Weight limit: 20 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 18 per accommodation, per night

The resort fee includes:

  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Presidente InterContinental
  • Cozumel Presidente InterContinental Resort
  • InterContinental Cozumel Presidente
  • InterContinental Presidente Cozumel Resort
  • InterContinental Presidente Cozumel
  • Intercontinental Cozumel
  • Presidente InterContinental Cozumel
  • Presidente InterContinental Cozumel Resort
  • Cozumel Presidente
  • Presidente Resort Cozumel
  • El Presidente Cozumel
  • Presidente Intercontinental Cozumel Hotel Cozumel
  • Presidente Intercontinental Cozumel Resort And Spa
  • Presidente InterContinental Cozumel Resort Spa
  • InterContinental Presidente Cozumel Resort Spa
  • InterContinental Presidente Cozumel Resort & Spa Hotel
  • InterContinental Presidente Cozumel Resort & Spa Cozumel
  • InterContinental Presidente Cozumel Resort & Spa Hotel Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.