4.6 out of 5

"Friendly staff, clean, and awsome breakfast. Downtown convenience with nice view from lobby. " More

By a verified traveler on Fri 24 Aug 2018

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Hotel Description

Family-friendly 3-star hotel near Dolphinaris

Seaside stay

Steps from the hotel, you'll find Rafael E Melgar Statue and Punta Morena. Dolphinaris and Chankanaab National Park are also within 6 miles (10 km).

Family-friendly fun

This hotel features a poolside bar, a bar/lounge, and an outdoor pool. Family-friendly amenities include a children's pool and supervised childcare. Guests will appreciate free perks like buffet breakfast and WiFi in public areas.

Free WiFi, balconies

The 88 guestrooms have plasma TVs with satellite channels and offer free WiFi and balconies. Other amenities include refrigerators, room service, and hair dryers.

Habitacion Deluxe vistas a la ciudad o terraza

Bed Count 1 King Bed Maximum Occupancy 4 Max
$79 per night

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Casa Mexicana Cozumel ratings based on 48 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Casa Mexicana Cozumel

Everyone (12) Business (1)
5 out of 5
Great accommodations. Nice people. Great breakfast.

Posted by on Nov 4, 2018

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Comment from Hotel Management

Nov 8, 2018 by Bella Aguilera

Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...

5 out of 5

Posted by on Oct 16, 2018

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Comment from Hotel Management

Oct 25, 2018 by Bella Aguilera

Querido huésped, Gracias por hospedarse con nosotros. ¡Agradecemos sus comentarios los cuales nos ayuda a mejorar y ofrecer siempre el mejor servicio a ustedes! Ha sido un placer darle la bienvenida y servirle durante su estadía. Esperamos su próxima visita en este su hogar lejos del hogar. Hasta la próxima...

5 out of 5
Friendly staff, clean, and awsome breakfast. Downtown convenience with nice view from lobby.

Posted by on Aug 24, 2018

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Comment from Hotel Management

Aug 28, 2018 by Bella Aguilera

Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...

5 out of 5
Very clean hotel,friendly stuff,amazing breakfast.i will stay there again ,highly recommended

Posted by , from New York on Jun 27, 2018

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Comment from Hotel Management

Jul 10, 2018 by Bella Aguilera

Dear guest, Thanks for staying with us. We appreciate your comments which helps us improve and always offer the best service to you! It has been a pleasure to welcome and serve you during your stay. We look forward to your next visit in this your home away from home. Until next time...

2 out of 5

end of trip poor service ruined a great stay

Cons: computer area open 24/7*a book in the room advising of all services and hours*put hours large on the glass of the computer room so guest easily see it
Location: good
This was a great stay and we were over the top about it until the end. Its clean, staff was great till the last encounter, comfortable and close to everything we wanted to do. Had issues with the internet in our room they fixed it asap, answered all questions we had, and right across the street from a taxi stop. However the last day we were busy all day and had an evening activity not bringing us back to the hotel until midnight. I needed to print our boarding passes(i know old school but this is they way i like to do it.) went into the computer area and was ready to print our passes. only one sheet of paper and I needed 4. My husband went to the front desk(1/27/2018) and he said the computer area was closed and it opened at 7am and he would not give us any paper-really!! My husband said we have to leave at 6:30am to catch the 7am ferry can we please have some paper so we can print our boarding passes. He said nope its closed. So I then had to download the app on my phone and get everything electronically taking away another 30min of sleep on an already short night going into a long day of travel. I was telling everyone how great this hotel was and was looking forward to staying here on our next trip but after the poor attitude from the late night service person we will go somewhere else. Really what does it cost to have the computer area open for your guest 24/7 when you have it unlocked and running already and it just needed paper.get a new night employee he was bad

Posted by , from wi on Jan 29, 2018

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Comment from Hotel Management

Jan 31, 2018 by Bella Aguilera

Dear guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. We offer an apology for the misunderstanding, this is a situation that should not have happened since our business center is certainly open 24/7. It has been a pleasure to welcome and serve you during your stay. We sincerely apologize for the inconveniences caused during your stay, we hope you can give us an opportunity to make up for this bad experience. Awaiting your next visit. Until the next time...

3 out of 5

Hotel is in the heart of the city.

Pros: Loved the breakfast! The bartender was really nice and gave us a great recommendation for my birthday dinner!
Cons: teach maintenance & housekeepers to do their jobs quieter in the early morning hours, customer service needs to be #1 priority at front desk. Smile.
Location: Heart of the city. Shopping, restaurants, taxis, rental scooters, live music, hospital and across the stress from the water but not a beach
First, the great things. This hotel was pleasant enough, would consider staying again but definitely not in the same hallway. The breakfast is wonderful!!! Most of the staff are very nice and helpful. The pool and sunning area is relaxing for reading and cooling off. The common areas are clean and welcoming. Because this hotel I s in the heart of the city, it absorbs all of the city sounds. Our room, #220 was horrible for staff noise. It was right next to the elevator used for the housekeepers and maintenance men who kept their radios on and we woken earlier than we wanted every single morning from both. The halls are tiled and every noise echoes and appears louder. We heard things being dropped, crashed and banged every morning. Quite unpleasant. No sense in complaining because those things won't change. I would also say, the front desk ladies could use some help in customer friendliness. The guys were nice, greeted you with a smile and a good attitude but the ladies not so much. Almost acted like you were bothering them if you asked them a question, after you checked in. Lastly, worst pillows in the world. Look nice when the bed is made, but are too thick and hurt one's neck day after day because your neck feels so propped up.

Posted by , from redmond on May 14, 2017

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Comment from Hotel Management

May 16, 2017 by Bella Aguilera

Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We apologize for the inconveniences caused during your stay. Awaiting your next visit. Until the next time...

5 out of 5

A relaxing getaway in a great location!

The front desk and Bella, the concierge were friendly and helpful when it came to restaurant recommends, car rental arrangements, and being cheerful all the time whevever we walked by. The pool terrace was a perfect place to watch all the activity at the harbor and have drinks at sunset.

Posted by , from S on Apr 18, 2017

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Comment from Hotel Management

Apr 20, 2017 by Bella Aguilera

Dear guest, Thank you very much for your comment it is very important for us. It has been a pleasure to welcome and serve you during your stay. We await your next visit. Until the next time...

4 out of 5

Nice clean hotel

Pros: Breakfast offered eggs cooked for you and large selection of items for everyone.
Cons: Tv English channels
Location: Located on main road downtown across from ocean very easy to get around without a taxi.
The hotel was well located and very clean bed comfortable and staff very nice. The only bad thing is the cable only has a couple English channels and I had requested a king bed and got 2 fulls but breakfast was way above most places free offerings. I would stay again.

Posted by , from Rockford IL. on May 1, 2016

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5 out of 5

Great if you want to be in town

Pros: Clean. Nice breakfest. Location if you want to be in town.
Cons: bottle water fill station. They have wonderful water with lime down by checkin but it's not always available, and maybe they have one.
Location: This is right in the heart of town on Main Street. Very busy area, especially when the cruise ships are in. everything within walking distance.
Nice place. Breakfest was great. Cook was awesome. She makes whatever you want. im getting picky now but the view from balcony, it's very narrow because it's set back so you can't see to the sides. there is also an aqua safari dive shop next door and a pier across the street. All and all a very nice place for the money.

Posted by , from wisconsin on Jan 6, 2016

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3 out of 5

A Gem in the heart of San Miguel

This hotel is very affordable and it's located in the center of San Miguel wherein you can walk downtown doing shopping and eating at restaurants. It's also very close to the pier where you can walk without getting tired. Its close to the water so you can just chill at the beach anytime you want to. They serve breakfast buffet which is inclusive. I just found cockroaches some of the days but I'm not afraid of it. I just tossed them in the toilet bowl. But other than that its a good hotel to stay in if you want affordable place and located in the heart of the city.

Posted by , from California on Aug 5, 2015

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Property Features

Casa Mexicana Cozumel offers its guests an outdoor pool and a children's pool. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the family-friendly Casa Mexicana Cozumel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Cozumel hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Breakfast available (free)
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (3.3 km / 2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Casa Mexicana Cozumel offers 88 air-conditioned accommodations with laptop-compatible safes and hair dryers. Rooms open to balconies. 32-inch plasma televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Cozumel hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11:30 AM.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility