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Casa Mexicana Cozumel

3-star property
Ave Rafael E Melgar 457, Cozumel, QROO 1-855-201-7819
4.4 out of 5
Excellent!
See all 27 travelocity Reviews

"Casa Mexicana is a $5 shuttle ride from the airport and is walkable to many of the downtown tourist attractions to include restaurants, bars and the f ... " More

By a verified traveler on Tue 07 Jun 2022

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Hotel Description

Family-friendly 3-star hotel near Stingray Beach

Oceanside stay

With a stay at this Colonia Centro hotel, you'll be within half a mile (1 km) of Punta Langosta Pier and 2 miles (3 km) of Stingray Beach. Chankanaab National Park and Chankanaab Beach Adventure Park are also within 6 miles (10 km).

Family-friendly fun

This hotel features a bar/lounge, a poolside bar, and an outdoor pool. Families will appreciate the children's pool, complimentary bicycles, and babysitting. Guests will appreciate free perks like English breakfast and WiFi in public areas.

Habitacion Deluxe vistas a la ciudad o terraza

Bed Count 1 King Bed Maximum Occupancy 4 Max
$81* Per night/room Sep 6 - Sep 7

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Casa Mexicana Cozumel ratings based on 27 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Casa Mexicana Cozumel

Everyone (13) Couples (4) Family (7)
5 out of 5
Casa Mexicana is a $5 shuttle ride from the airport and is walkable to many of the downtown tourist attractions to include restaurants, bars and the ferry terminal. The Punta Langosta cruise terminal pier is a short walk away. A full hot breakfast bar is included here allowing divers an opportunity to fuel up before a day's diving. I use the pier in front of the Aqua Safari to board the dive boat. The hotel staff is amongst the best and most friendliest on the island, remembering the names of many returning guests. Pricing is moderate to high depending on the season if one is not looking for an all inclusive experience. There are scooter and car rentals nearby, but parking is at off property lots.

Posted by , from Washington on Jun 7, 2022

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Comment from Hotel Management

Jun 13, 2022 by Edith MJ

Hi Sylvester, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

5 out of 5
Excellent accommodations, location and wonderfully friendly and helpful staff.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 26, 2022 by Hoteles Casa

Thank you for staying with us, your home away from home.

3 out of 5
Sylvia was amazing but the front desk staff is awful. Breakfast was consistently good! I don’t understand how a front desk staff can be so apathetic and uncaring; they are front line staff.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 29, 2022 by Hoteles Casa

Thank you for your comment, it is very important to us.

5 out of 5
It's close to everything, ferry terminal, restaurants and shopping

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 29, 2022 by Hoteles Casa

Your home away from home, thanks for staying with us.

4 out of 5
Close to restaurants and shopping. Always a good place to stay. They never seem to have enough towels though.

Posted by , from Monument on Mar 6, 2022

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Comment from Hotel Management

Mar 8, 2022 by Hoteles Casa

Thanks for staying with us. We appreciate your feedback!

3 out of 5
This is a great cost-effective place to stay in Cozumel. No extras but has everything you would want, including a nice breakfast. The biggest turn-off is that there is no hot water. I don't mean it was broken that day, I mean the hottest setting comes out as room temperature water. It's a terrible experience, especially after diving all day. It's a shame too because if it weren't for that, I would have found the perfect hotel for my yearly trips. But seriously, if you enjoy hot showers, this isn't the place.

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 28, 2022 by Hoteles Casa

We are very sorry we will remove that detail in the room, Thank you for staying with us.

5 out of 5
Awesome place to stay. Staff was friendly and helpful. Rooms were clean and very comfortable!!

Posted by , from Burlingame on Jan 3, 2022

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Comment from Hotel Management

Jan 10, 2022 by Hoteles Casa

We are waiting for you soon, your home in cozumel.

5 out of 5
Great property! Great staff!

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 10, 2022 by Hoteles Casa

Thank you for choosing us!

5 out of 5
The hotel is clean and the staff is probably the kindest and nicest people I’ve ever met. Very helpful and professional.

Posted by , from miami on Nov 26, 2021

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Comment from Hotel Management

Jan 10, 2022 by Hoteles Casa

Thank you, we are waiting for you soon!

5 out of 5
The location is the most important to me. It is just a few doors away to the dive operator and across the street from the pier. Additionally, they are within walking distance of many downtown restaurants, bars and shopping. Breakfast is included as well. I do not have a complaint or dislike.

Posted by , from Washington on Oct 19, 2021

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Comment from Hotel Management

Oct 24, 2021 by Hoteles Casa

Thank you for your comment, we hope to see you soon.

About the Casa Mexicana Cozumel

Location Ave Rafael E Melgar 457, Cozumel, QROO 77600

Property Features

Casa Mexicana Cozumel offers its guests a children's pool, an outdoor pool, and complimentary bicycles. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the family-friendly Casa Mexicana Cozumel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Cozumel hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • English breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Casa Mexicana Cozumel offers 88 accommodations with laptop-compatible safes and hair dryers. Rooms open to balconies. 32-inch plasma televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free English breakfast daily from 7 AM to 11:30 AM.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Casa Mexicana Cozumel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 200 per day
  • Nearby parking fee: MXN 200 per day(525 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Mexicana
  • Casa Mexicana Cozumel
  • Casa Mexicana Hotel
  • Casa Mexicana Cozumel Hotel
  • Cozumel Casa
  • Cozumel Casa Mexicana
  • Mexicana Casa
  • Casa Mexicana Cozumel Hotel Cozumel
  • Casa Mexicana Hotel Cozumel
  • Casa Mexicana Cozumel Hotel
  • Casa Mexicana Cozumel Cozumel
  • Casa Mexicana Cozumel Hotel Cozumel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.