"Our room was decent. Took days to get a fridge that was cold and bottled water in it. House keeping was good. Restaurants were meh. Drinks were mostly ... " More
Beachside getaway
Within a 5-minute walk of the resort, you'll find Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 2 miles (3 km).
All-inclusive
A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 2 outdoor tennis courts and get free self parking.
Jun 5, 2023 by Emma/e-Concierge
Dear Rich,Thank you for your visit, we are sorry that we were not able to met your expectations, believe us that this is not the experience and the perception we want for and from our guests, we will kindly follow up all your inquiries. Please, receive a sincere apology.
Jun 5, 2023 by Emma/e-Concierge
Dear Rex,Thank you for sharing your recent experience with the travel community. We are disappointed that we did not exceed your expectations at all. But we thank you for bringing these important things to our attention, since we have the daily commitment to offer day-by-day a top notch service. Since we are aware about our opportunity areas we are going to start working on them. Thanks again and have a great day!
May 22, 2023 by Emma/e-Concierge
Dear Sonia,First, thank you so much for your recent visit at our property Secrets Aura Cozumel. We feel very content to learn that you did enjoy yourself at our resort in company with our great and friendly staff. We look forward to your next visit.
Apr 20, 2023 by Management area
Hello Mrs. Kristi, Thank you for rating us and for your visit, we hope you can share more details about your experience, we are always working to improve our services and facilities.
Mar 13, 2023 by Emma/e-Concierge
Dear Kevin,Thank you very much for delighting us with such a wonderful review of the great experience you had with us.We thank you very much for taking the time to mention Angel who was able to demonstrate his great warmth and empathy in providing excellent service, we will gladly share your kindly comments to him. We hope that the rest of your experience with us in all other aspects has been equally gratifying and with pleasure you know that here we will always receive you with true culinary experiences but above all, with a smile and unmatched warmth.
Jan 5, 2023 by Emma/e-Concierge
Hello Stephen!Yes, the weather was not the desired. but we are so glad that our staff found a way to manage it. and kept things on track. we will be waiting for you for a future return (hopefully not rainy). crossed fingers. best of all.
Jan 5, 2023 by Emma/e-Concierge
Dear Tonya,we appreciate the time you have taken on sharing your comments with us through this platform. maybe you do not notice the Hyatt quality beacause we recently joined them and we are on our way to create Hyatt quality experience, sooner will be able to notice the improvements. that is correct we are just opening two restaurants at night since we have a new chef joining our team and we are re-accommodating the F&B deparment in oder to bring our guests a better quality of food and drinks, we will be able to notice the improvements in the following weeks. the desires club are open from 9pm to 1am for a late night entertainment. we are so glad that you enjoyed our beach and all its surroundings. we again thank you for all your comments and we apologize for the shortcomings, this will help us to know our weaknesses and turn them into stregnths. cordially regards,
Nov 11, 2022 by Management area
Hello Teresa, we are happy to learn that you loved the snorkel experience, the beach dinners and our staffsservice. We are going to continue working to improve our facilities and we hope you can give us a new opportunity in your next visit to CozumelI remain at your serviceEduardo Betancourt
Nov 7, 2022 by Management area
Hello Mr. James. We are happy to learn that you enjoyed your stay, especially the service offered by our team , We are proud of each of them who are always working to offer the best experience to all our guests. we also want to thank you for the recognition of our food quality and we are sharing the with our food members to continue improving.I remain at your serviceEduardo Betancourt
Sep 23, 2022 by Management area
Hello Katila. We appreciate the time you invested in the comments. We apologize for the inconveniences. We hope you can be in touch with us to assist you with these situations. Regards
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. There's an onsite business center. Spa services, tour/ticket assistance, and barbecue grills are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free. This 4.5-star Cozumel resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.