Within a 15-minute walk of the resort, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and Chankanaab Beach Adventure Park are also within 3 miles (5 km).
All-inclusive
A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 2 outdoor tennis courts and get free self parking.
Secrets Aura Cozumel - Adults Only - All Inclusive ratings based on 32 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Secrets Aura Cozumel - Adults Only - All Inclusive
Everyone (13)Couples (13)Family (8)
5 out of 5
Loved the friendly staff. Very clean, beautiful grounds. Didn’t enjoy the preferred pool. Too many people and water was warm and soupy.
Posted by KELLY, from Houston on May 28, 2022
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Comment from Hotel Management
Jun 11, 2022
by Management area
Hello Mrs. Kelly.
Thank you for sharing your experience with us.
We are honored to read that you loved your experience with us, especially the staff, cleanliness, and grounds. we have taken notes about the Preferred Pools and we are going to evaluate the situation.
I remain at your service
Eduardo Betancourt
1 out of 5
The people here are very rude at check-in the parking lot is horrible the food is horrible the sheets of my bed were dirty the room smells like dirty mop it was the worst experience ever on top of that it was very pricey for what you get I would not recommend it in your Travelocity I have never had this experience
Posted by Elidia on May 18, 2022
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Comment from Hotel Management
Jun 10, 2022
by Management area
Dear Elidia
I want to let you know that we are truly concerned about the outcome of your experience and are sorry to hear that we did not exceed your expectations this time. Please accept a genuine apology, as nothing is as important as your satisfaction and peace of mind. We are very sad to hear that you found deficiencies and all these have been shared with the F&B manager and the new general manager in the resort.
We truly hope you can give us the opportunity to host you again in the future, so we can offer you the truly remarkable experience that you deserve.
I remain at your service
Eduardo Betancourt
5 out of 5
It was beautiful and friendly but some activities were cut short and some bars tan out of tequila or closed early because of limited staffing.
Posted by Mercedes on May 4, 2022
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Comment from Hotel Management
May 5, 2022
by Management area
Hello Mrs. Mercedes.
Thank you for your comments, we are happy to read that you loved most of the experience during your stay. We have shared your comments about the activities with our entertainment manager and we have also shared the notes about the bars with our F&B manager.
We hope you can give us a new opportunity in the future, and you can experience all our improvements.
I remain at your service
Eduardo Betancourt
5 out of 5
Posted by Maggie on Feb 10, 2022
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3 out of 5
Three months ago we had an excellent experience with Secrets 3. We booked the "Deal of the Day" for Secrets Aura Cozumel on Travelocity which was a basic junior suite. We don't drink alcohol and wanted to be in a quiet area of the resort so there was no reason for us to upgrade to Premier Club. We were put in a room that was disgusting. Horrible smell of mold and it was not supplied with the basic amenities described for Secrets Resorts. We had to request robes and slippers three times before they were delivered. Housekeeping flooded the room and we requested a different, clean room. I was very polite to all the staff involved. The front desk staff treated me as if I was unreasonable and accused me of trying to get a free upgrade. All we wanted was a clean room as described when we made the reservation. We were moved to a clean room and were disappointed to see how bad the first room was. The new room had more of the expected amenities. The first room was never supplied with all the toiletries (toothbrush, razor, mending kit), didn't have pictures on the walls, glass on any tables, floor mats next to the bed, sanitized bags for the remotes, and was in general disrepair. To make up for the "Deal of the Day" discount the resort took away several basic amenities and didn't clean and maintain the room. Why offer the "Deal of the Day" to get someone to go to the resort and then treat them poorly and give horrible service? The front desk staff was terrible.
Posted by Edward on Jan 21, 2022
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Comment from Hotel Management
Jan 24, 2022
by Management area
Hello Ms. Edward,
Unfortunately we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings in our end. The areas you have raised are under close revision with the Department Heads.
3 out of 5
The rooms are extremely run down. The ten couples we met on the property ALL ended up having to change rooms and still they aren’t great. Very outdated, moldy, distressed. Also we never received any honeymoon package like the resort said we would. Food was ok at best; very small portions. Buffet was horrible and very small. The beach is NOT for swimming but great to snorkel. It is all rocks. The staff are outstanding and friendly but it was often hard to find someone. I am sure they are short staffed like everyone. The entertainment at night was decent.
Posted by Kelly on Jan 16, 2022
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Comment from Hotel Management
Jan 24, 2022
by Management area
Hello MS. Kelly, Thank you fro takig some of you tine to write you experience with us,
we apologize that our standard room do ont reach your expectations, we have taken notes about the oportnity ares, regarding the honeymoon as you coudl read it is necessary to contact the resort before arrival and bring the copy of you marriage license in order to get all the complimentary amenities, we also want to thank you for the recognition of our staff, we are shaing this word with them.
I remain at your service
Eduardo Betancourt
5 out of 5
Posted by James on Sep 13, 2021
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5 out of 5
Everyone was so friendly and accommodating
Posted by a verified traveler on Aug 6, 2021
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Comment from Hotel Management
Aug 13, 2021
by Management area
Dear Guest.
Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.
I remain at your service
Eduardo Betancourt
3 out of 5
Secrets Aura in Cozumel has tremendous potential when you read the details on your computer screen. I even watched some YouTube videos to get a feel for the location before visiting, and I was fully convinced it was the right place to stay. While I had pretty good trip overall, and while most of the staff is very friendly and super helpful, there seems to be a little bit of a disconnect when it comes to anticipating what a guest needs to have a stress free stay. To give you a few examples, we had a pretty rough time with housekeeping. We had to call them daily to show up to our room, and even when we notified the concierge and housekeeping directly of the lapse in service, it still never fully resolved over our seven day stay. We also had issues with room service, both in delivering accurate orders & in arriving between the 45-60m window they give you. Room service on average took about one hour and 20 minutes of wait time. Which overall isn’t too bad considering you’re on vacation and relaxing, but we would plan our whole morning around the wait time for room service since everything opens pretty late on the property (i.e. 11am). Another surprising detail of my visit revolved around the spot I actually booked on the property. Having access to exclusivity should be easy, but I was repeatedly asked by staff for my room number despite guests from all parts of the property utilizing preferred services without interrogation. Overall three stars. Might consider returning—might not
Posted by a verified traveler on Aug 4, 2021
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Comment from Hotel Management
Aug 13, 2021
by Management area
Dear Guest
We greatly appreciate the time you spent reviewing your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests.
We sincerely lament reading that your stay was not as pleasant as it should have been and on behalf of the Management and staff of our resort; we would like to offer you an apology for not completely fulfilling your expectations, we are deeply sorry for the inconveniences you encountered. This feedback will be shared with the appropriate areas so they can look into each one of your observations.
With this said, we look forward to having the opportunity of hosting you back on a renewal opportunity to redeem your confidence in our resort and service.
1 out of 5
Posted by a verified traveler on Jul 5, 2021
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Comment from Hotel Management
Jul 15, 2021
by Management area
Dear Guest
Our guest’s feedback is truly important for us and we hope you can share your experience to learn more about your last stay and improve.
I remain at your service
Eduardo Betancourt
About the Secrets Aura Cozumel - Adults Only - All Inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Land activities
Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Cooking
Dancing
Language
Yoga
Entertainment
Onsite live performances
Theme parties
Not included
Golf green fees
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for premium or imported alcoholic beverages
Spa/beauty facilities and services
Kayaking included
Taxes included
Buffet-style meals included
A la carte dining included
Fitness facilities included
Tennis included
Volleyball included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
All available beverages included
Golf green fees not included
Bicycling included
Spa/beauty facilities and services not included
Scuba diving lessons not included
Yoga classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
Tennis lessons included
All non-motorized water sports included
Onsite live performances included
All land sports and fitness activities and facilities are included
Theme parties included
Snorkeling included
Property Features
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. A business center and limo/town car service are available. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free. This 4.5-star Cozumel resort is smoke free.
266 guestrooms or units
4 levels
5 dining venues
Built in 2007
Deli
Business facilities
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Car service
Tour and ticket information
Concierge
Wedding services available
Garden
BBQ grill(s)
Gift shop
Newspapers in lobby (free)
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Bar by the pool
Swim-up bar
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Sitting area
Select Comfort beds
IPod dock
Flat-screen television
Cable channels
Premium channels
Egyptian cotton linens
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ceiling fan
Food & Drink
Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Nearby Activities
2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Free bicycles on site
Fishing on site
Water skiing nearby
Golfing nearby
Parasailing nearby
Surfing/bodyboarding nearby
Volleyball on site
Archery on site
Kayaking on site
Skydiving nearby
Windsurfing on site
Ecotours nearby
Sailing on site
Boat tours on site
Scuba diving on site
Personal motorized watercraft on site
Scooter/moped rentals nearby
Spa Services
Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Onsite COVID-19 testing (Antigen) is available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available through room service
Minimum guest age is 18
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive
You should know
This is an adults-only property and guests under 18 years old aren't allowed.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Secrets Aura Cozumel - Adults Only - All Inclusive is 8.1 mi away from Cozumel.
There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.
This resort offers free self parking and valet parking.
Secrets Aura Cozumel - Adults Only - All Inclusive is 10.4 mi (18-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.
Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools.
This resort is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy Swedish massages, facials, and aromatherapy.
Secrets Aura Cozumel - Adults Only - All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary).
Airport shuttle services are not available at Secrets Aura Cozumel - Adults Only - All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
