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"It was beautiful and friendly but some activities were cut short and some bars tan out of tequila or closed early because of limited staffing. " More

By a verified traveler on Wed 04 May 2022

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Hotel Description

4.5-star beachfront resort near Paradise Beach

Beachside getaway

Within a 15-minute walk of the resort, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and Chankanaab Beach Adventure Park are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 2 outdoor tennis courts and get free self parking.

Free WiFi, comfy beds

Boasting comforts such as Select Comfort beds and Egyptian cotton sheets, the 266 guestrooms offer thoughtful touches like bathrobes and slippers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and iPod docks.

Junior Suite Pool View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$463* Per night/room Jun 26 - Jun 27

Preferred Club Junior Suite Pool View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal of Day

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Aura Cozumel - Adults Only - All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets Aura Cozumel - Adults Only - All Inclusive

Everyone (16) Couples (13) Family (7)
5 out of 5
It was beautiful and friendly but some activities were cut short and some bars tan out of tequila or closed early because of limited staffing.

Posted by on May 4, 2022

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Comment from Hotel Management

May 5, 2022 by Management area

Hello Mrs. Mercedes. Thank you for your comments, we are happy to read that you loved most of the experience during your stay. We have shared your comments about the activities with our entertainment manager and we have also shared the notes about the bars with our F&B manager. We hope you can give us a new opportunity in the future, and you can experience all our improvements. I remain at your service Eduardo Betancourt

5 out of 5

Posted by on Feb 10, 2022

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3 out of 5
Three months ago we had an excellent experience with Secrets 3. We booked the "Deal of the Day" for Secrets Aura Cozumel on Travelocity which was a basic junior suite. We don't drink alcohol and wanted to be in a quiet area of the resort so there was no reason for us to upgrade to Premier Club. We were put in a room that was disgusting. Horrible smell of mold and it was not supplied with the basic amenities described for Secrets Resorts. We had to request robes and slippers three times before they were delivered. Housekeeping flooded the room and we requested a different, clean room. I was very polite to all the staff involved. The front desk staff treated me as if I was unreasonable and accused me of trying to get a free upgrade. All we wanted was a clean room as described when we made the reservation. We were moved to a clean room and were disappointed to see how bad the first room was. The new room had more of the expected amenities. The first room was never supplied with all the toiletries (toothbrush, razor, mending kit), didn't have pictures on the walls, glass on any tables, floor mats next to the bed, sanitized bags for the remotes, and was in general disrepair. To make up for the "Deal of the Day" discount the resort took away several basic amenities and didn't clean and maintain the room. Why offer the "Deal of the Day" to get someone to go to the resort and then treat them poorly and give horrible service? The front desk staff was terrible.

Posted by on Jan 21, 2022

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Comment from Hotel Management

Jan 24, 2022 by Management area

Hello Ms. Edward, Unfortunately we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings in our end. The areas you have raised are under close revision with the Department Heads.

3 out of 5
The rooms are extremely run down. The ten couples we met on the property ALL ended up having to change rooms and still they aren’t great. Very outdated, moldy, distressed. Also we never received any honeymoon package like the resort said we would. Food was ok at best; very small portions. Buffet was horrible and very small. The beach is NOT for swimming but great to snorkel. It is all rocks. The staff are outstanding and friendly but it was often hard to find someone. I am sure they are short staffed like everyone. The entertainment at night was decent.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 24, 2022 by Management area

Hello MS. Kelly, Thank you fro takig some of you tine to write you experience with us, we apologize that our standard room do ont reach your expectations, we have taken notes about the oportnity ares, regarding the honeymoon as you coudl read it is necessary to contact the resort before arrival and bring the copy of you marriage license in order to get all the complimentary amenities, we also want to thank you for the recognition of our staff, we are shaing this word with them. I remain at your service Eduardo Betancourt

5 out of 5

Posted by on Sep 13, 2021

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5 out of 5
Everyone was so friendly and accommodating

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 13, 2021 by Management area

Dear Guest. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. I remain at your service Eduardo Betancourt

3 out of 5
Secrets Aura in Cozumel has tremendous potential when you read the details on your computer screen. I even watched some YouTube videos to get a feel for the location before visiting, and I was fully convinced it was the right place to stay. While I had pretty good trip overall, and while most of the staff is very friendly and super helpful, there seems to be a little bit of a disconnect when it comes to anticipating what a guest needs to have a stress free stay. To give you a few examples, we had a pretty rough time with housekeeping. We had to call them daily to show up to our room, and even when we notified the concierge and housekeeping directly of the lapse in service, it still never fully resolved over our seven day stay. We also had issues with room service, both in delivering accurate orders & in arriving between the 45-60m window they give you. Room service on average took about one hour and 20 minutes of wait time. Which overall isn’t too bad considering you’re on vacation and relaxing, but we would plan our whole morning around the wait time for room service since everything opens pretty late on the property (i.e. 11am). Another surprising detail of my visit revolved around the spot I actually booked on the property. Having access to exclusivity should be easy, but I was repeatedly asked by staff for my room number despite guests from all parts of the property utilizing preferred services without interrogation. Overall three stars. Might consider returning—might not

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 13, 2021 by Management area

Dear Guest We greatly appreciate the time you spent reviewing your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and on behalf of the Management and staff of our resort; we would like to offer you an apology for not completely fulfilling your expectations, we are deeply sorry for the inconveniences you encountered. This feedback will be shared with the appropriate areas so they can look into each one of your observations. With this said, we look forward to having the opportunity of hosting you back on a renewal opportunity to redeem your confidence in our resort and service.

1 out of 5

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 15, 2021 by Management area

Dear Guest Our guest’s feedback is truly important for us and we hope you can share your experience to learn more about your last stay and improve. I remain at your service Eduardo Betancourt

5 out of 5

Posted by on May 23, 2021

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Comment from Hotel Management

Jun 3, 2021 by Management area

Dear guest, Thank you for sharing your rating with us, it is a pleasure to see that you enjoyed your vacation with us at Secrets Aura Cozumel. We hope to see you soon again. I remain at your service Eduardo Betancourt

4 out of 5
The check in took to long. The room they gave us was not an ocean view room that we booked and paid for.

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 10, 2021 by Management area

Dear Guest, we apologize for the inconveniences, nowadays we are taking more time in our process since we are applying our Clean complete verification protocols in all areas, to make sure our guests are safe. regards from cozumel

About the Secrets Aura Cozumel - Adults Only - All Inclusive

Location Carretera Costera Sur Km 12.99, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services

  • Kayaking included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. A business center and limo/town car service are available. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free. This 4.5-star Cozumel resort is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Built in 2007
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Select Comfort beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

3 outdoor swimming pools are on site along with outdoor tennis courts and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Ecotours nearby
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aura Cozumel Secrets
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Secrets Aura Cozumel All Inclusive All-inclusive property
  • Secrets Aura All Inclusive All-inclusive property
  • Secrets Aura Cozumel All Inclusive
  • Hotel Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel All Inclusive Hotel
  • Secrets Aura All Inclusive Hotel
  • Secrets Aura All Inclusive
  • Cozumel Secrets Aura Cozumel - All Inclusive Hotel
  • Hotel Secrets Aura Cozumel - All Inclusive
  • Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel Inclusive

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.