"It was beautiful and friendly but some activities were cut short and some bars tan out of tequila or closed early because of limited staffing. " More
Beachside getaway
Within a 15-minute walk of the resort, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and Chankanaab Beach Adventure Park are also within 3 miles (5 km).
All-inclusive
A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 2 outdoor tennis courts and get free self parking.
Free WiFi, comfy beds
Boasting comforts such as Select Comfort beds and Egyptian cotton sheets, the 266 guestrooms offer thoughtful touches like bathrobes and slippers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and iPod docks.
May 5, 2022 by Management area
Hello Mrs. Mercedes. Thank you for your comments, we are happy to read that you loved most of the experience during your stay. We have shared your comments about the activities with our entertainment manager and we have also shared the notes about the bars with our F&B manager. We hope you can give us a new opportunity in the future, and you can experience all our improvements. I remain at your service Eduardo Betancourt
Jan 24, 2022 by Management area
Hello Ms. Edward, Unfortunately we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings in our end. The areas you have raised are under close revision with the Department Heads.
Jan 24, 2022 by Management area
Hello MS. Kelly, Thank you fro takig some of you tine to write you experience with us, we apologize that our standard room do ont reach your expectations, we have taken notes about the oportnity ares, regarding the honeymoon as you coudl read it is necessary to contact the resort before arrival and bring the copy of you marriage license in order to get all the complimentary amenities, we also want to thank you for the recognition of our staff, we are shaing this word with them. I remain at your service Eduardo Betancourt
Aug 13, 2021 by Management area
Dear Guest. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. I remain at your service Eduardo Betancourt
Aug 13, 2021 by Management area
Dear Guest We greatly appreciate the time you spent reviewing your recent experience in our resort, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and on behalf of the Management and staff of our resort; we would like to offer you an apology for not completely fulfilling your expectations, we are deeply sorry for the inconveniences you encountered. This feedback will be shared with the appropriate areas so they can look into each one of your observations. With this said, we look forward to having the opportunity of hosting you back on a renewal opportunity to redeem your confidence in our resort and service.
Jul 15, 2021 by Management area
Dear Guest Our guest’s feedback is truly important for us and we hope you can share your experience to learn more about your last stay and improve. I remain at your service Eduardo Betancourt
Jun 3, 2021 by Management area
Dear guest, Thank you for sharing your rating with us, it is a pleasure to see that you enjoyed your vacation with us at Secrets Aura Cozumel. We hope to see you soon again. I remain at your service Eduardo Betancourt
Mar 10, 2021 by Management area
Dear Guest, we apologize for the inconveniences, nowadays we are taking more time in our process since we are applying our Clean complete verification protocols in all areas, to make sure our guests are safe. regards from cozumel
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. A business center and limo/town car service are available. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free. This 4.5-star Cozumel resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
3 outdoor swimming pools are on site along with outdoor tennis courts and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.