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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star property
Carretera Costera Sur Km 12.99, Cozumel, QROO 1-855-201-7819
3.6 out of 5
Good!
See all 30 travelocity Reviews

"Our room was decent. Took days to get a fridge that was cold and bottled water in it. House keeping was good. Restaurants were meh. Drinks were mostly ... " More

By a verified traveler on Sat 03 Jun 2023

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Hotel Description

Adults-only beachfront resort with 3 outdoor pools

Beachside getaway

Within a 5-minute walk of the resort, you'll find Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 2 outdoor tennis courts and get free self parking.

Junior Suite Pool View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$380* Per night/room Jun 12 - Jun 13

Preferred Club Junior Suite Pool View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal of Day

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Aura Cozumel - Adults Only - All Inclusive ratings based on 30 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Secrets Aura Cozumel - Adults Only - All Inclusive

Everyone (8) Couples (17) Family (6)
2 out of 5
I have already submitted the problem, will not recommend and most likely will not return.

Posted by , from Broken Arrow on Jun 4, 2023

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Comment from Hotel Management

Jun 5, 2023 by Emma/e-Concierge

Dear Rich,Thank you for your visit, we are sorry that we were not able to met your expectations, believe us that this is not the experience and the perception we want for and from our guests, we will kindly follow up all your inquiries. Please, receive a sincere apology.

3 out of 5
Our room was decent. Took days to get a fridge that was cold and bottled water in it. House keeping was good. Restaurants were meh. Drinks were mostly meh as well. Can be a bit dicey walking into the ocean. We found the sister resorts made WAY better food and drinks. They do offer activities all day. We did partake in the margarita and mojito classes. Roger was awesome. We were able to use the kayak one day and snorkel gear. Kayak is 30min and goes pretty quick. Snorkeling was relaxing. Would not go back to the resort. I would not talk you out of staying here, but would say to enjoy meals elsewhere.

Posted by on Jun 3, 2023

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Comment from Hotel Management

Jun 5, 2023 by Emma/e-Concierge

Dear Rex,Thank you for sharing your recent experience with the travel community. We are disappointed that we did not exceed your expectations at all. But we thank you for bringing these important things to our attention, since we have the daily commitment to offer day-by-day a top notch service. Since we are aware about our opportunity areas we are going to start working on them. Thanks again and have a great day!

5 out of 5
Was great the staff was so attentive I will visit again

Posted by on May 22, 2023

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Comment from Hotel Management

May 22, 2023 by Emma/e-Concierge

Dear Sonia,First, thank you so much for your recent visit at our property Secrets Aura Cozumel. We feel very content to learn that you did enjoy yourself at our resort in company with our great and friendly staff. We look forward to your next visit.

2 out of 5

Posted by on Mar 30, 2023

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Comment from Hotel Management

Apr 20, 2023 by Management area

Hello Mrs. Kristi, Thank you for rating us and for your visit, we hope you can share more details about your experience, we are always working to improve our services and facilities.

5 out of 5
Angel at the pool bar by the water slides is amazing! His attention to detail and delivery of service is impeccable! Our housekeeper was amazing as well the room was always cleaned, and stocked very well!

Posted by on Mar 11, 2023

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Comment from Hotel Management

Mar 13, 2023 by Emma/e-Concierge

Dear Kevin,Thank you very much for delighting us with such a wonderful review of the great experience you had with us.We thank you very much for taking the time to mention Angel who was able to demonstrate his great warmth and empathy in providing excellent service, we will gladly share your kindly comments to him. We hope that the rest of your experience with us in all other aspects has been equally gratifying and with pleasure you know that here we will always receive you with true culinary experiences but above all, with a smile and unmatched warmth.

5 out of 5
Weather was terrible, but the staff made every effort to keep things on track.

Posted by , from Ooltewah on Jan 1, 2023

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Comment from Hotel Management

Jan 5, 2023 by Emma/e-Concierge

Hello Stephen!Yes, the weather was not the desired. but we are so glad that our staff found a way to manage it. and kept things on track. we will be waiting for you for a future return (hopefully not rainy). crossed fingers. best of all.

1 out of 5
This does not have the Hyatt quality we expected. Room was lovely, however we had days with no hot water and rain shower only worked a couple of times. Mini fridge only restocked after call to management. Coffee bar in room was never cleaned or restocked. Floors, counters and nightstands never wiped down. The hotel bars had friendly staff, but ran out of beer and drinks were watered down. Food choices were very limited. Couple of restaurants never opened. Nightly entertainment was nonexistent or ended at 10pm. The preferred bar, had cold food, that sat in warmers all day. Pool table needs to be replaced. Spend your money on less expensive resorts. Only positive is great beach that was kept clean.

Posted by on Dec 30, 2022

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Comment from Hotel Management

Jan 5, 2023 by Emma/e-Concierge

Dear Tonya,we appreciate the time you have taken on sharing your comments with us through this platform. maybe you do not notice the Hyatt quality beacause we recently joined them and we are on our way to create Hyatt quality experience, sooner will be able to notice the improvements. that is correct we are just opening two restaurants at night since we have a new chef joining our team and we are re-accommodating the F&B deparment in oder to bring our guests a better quality of food and drinks, we will be able to notice the improvements in the following weeks. the desires club are open from 9pm to 1am for a late night entertainment. we are so glad that you enjoyed our beach and all its surroundings. we again thank you for all your comments and we apologize for the shortcomings, this will help us to know our weaknesses and turn them into stregnths. cordially regards,

3 out of 5
You could snorkel right on the beach, themed dinners, sit down restraunts, hard working staff

Posted by , from Middletown on Nov 9, 2022

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Comment from Hotel Management

Nov 11, 2022 by Management area

Hello Teresa, we are happy to learn that you loved the snorkel experience, the beach dinners and our staffsservice. We are going to continue working to improve our facilities and we hope you can give us a new opportunity in your next visit to CozumelI remain at your serviceEduardo Betancourt

5 out of 5
Our stay at Secrets was really great. The staff is all super friendly and the entire place is just set up for you to relax and enjoy. There are plenty of food options and so we never were bored of eating the same thing. I can't think of any "bad" meals we had here at all. I am excited to schedule my next trip back to this property!

Posted by on Oct 30, 2022

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Comment from Hotel Management

Nov 7, 2022 by Management area

Hello Mr. James. We are happy to learn that you enjoyed your stay, especially the service offered by our team , We are proud of each of them who are always working to offer the best experience to all our guests. we also want to thank you for the recognition of our food quality and we are sharing the with our food members to continue improving.I remain at your serviceEduardo Betancourt

1 out of 5
This was by far one of the worse resorts I have ever visited. We vacationed at secrets resorts in other countries and had a fantastic time. Cozumel was the complete opposite. The property is falling apart, and we had our room switched 3 times only to have the final room be just as bad. Customer service is extremely poor and unresponsive. The quality of the food was terrible and often arrived old and stale. STAY AWAY!

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 23, 2022 by Management area

Hello Katila. We appreciate the time you invested in the comments. We apologize for the inconveniences. We hope you can be in touch with us to assist you with these situations. Regards

About the Secrets Aura Cozumel - Adults Only - All Inclusive

Location Carretera Costera Sur Km 12.99, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Tennis lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi. There's an onsite business center. Spa services, tour/ticket assistance, and barbecue grills are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free. This 4.5-star Cozumel resort is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Built in 2007
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Ecotours nearby
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aura Cozumel Secrets
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Secrets Aura Cozumel All Inclusive All-inclusive property
  • Secrets Aura All Inclusive All-inclusive property
  • Secrets Aura Cozumel All Inclusive
  • Hotel Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel All Inclusive Hotel
  • Secrets Aura All Inclusive Hotel
  • Secrets Aura All Inclusive
  • Cozumel Secrets Aura Cozumel - All Inclusive Hotel
  • Hotel Secrets Aura Cozumel - All Inclusive
  • Secrets Aura Cozumel - All Inclusive Cozumel
  • Secrets Aura Cozumel Inclusive

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.