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"Everyone was very nice and helpful. They offered special meals in their restaurants but it was hard to get a reservation they were all booked. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

4-star beachfront property near Playa Mia Grand Beach and Water Park

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from San Francisco Beach and within 2 miles (3 km) of Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and Paradise Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a nightclub, and 7 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

The 247 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi. Other amenities include free minibar items, balconies, and separate bathtubs and showers.

Deluxe Concierge, 2 adults

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Romance, 2 adults + 2 children

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Single Room (Concierge)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Romance, 3 adults + 1 child

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Concierge, 3 adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Room (Level Luxury)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Occidental Cozumel - All Inclusive ratings based on 35 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (23) Couples (3) Family (4) Other (1)
4 out of 5
Everyone was very nice and helpful. They offered special meals in their restaurants but it was hard to get a reservation they were all booked.

Posted by , from Colorado on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by Occidental Cozumel

We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

3 out of 5
The room was not too bad, however during 6 night stay we had all possible sorts of troubles: a tile falling from the wall, running toilet, even water running from the electrical light in the bathroom. The last one was quite dangerous (especially for the people living in the room above us). I reported this danger three (!) times, nobody cared.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 1, 2020 by Guest Experience Manager

We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

5 out of 5
This place is beautiful!!! Steps away from the beautiful water, surrounded by tropical plants, animals and the staff were amazing. Super friendly, helpful. My girls Erica, Reina !!!! Fantastic - always smiling. Carlos, silver, chewy - so nice and funny. You will not regret this place. Only issue was it got stuffy in the place where you ate breakfast. Ceiling fans would fix that. Will be returning. ❤❤❤❤❤

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 24, 2019 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4 out of 5
Only 2 real problems. We were disappointed the adult pool’s bar closed so early. 5pm seems pretty early. The main buffet can be too hot to enjoy your dinner. Ceiling fans would help greatly.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 20, 2019 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4 out of 5
The beach is nice. No reefs close to shore to snorkel. No pool bar.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 27, 2019 by Guest Experience Manager

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

4 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 11, 2019 by Guest Experience Manager

Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

5 out of 5
We just returned from 4 night stay in the Royal Level and I wish we had stayed longer. The staff are extremely helpful: Jesus, Margarita and Carlos were exceptional. The grounds and rooms were beautifully maintained and extremely clean. La Carreta restaurant was wonderful, small and intimate with excellent service and food. We will definitely return!

Posted by on May 2, 2019

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Comment from Hotel Management

May 3, 2019 by Gabriela Gaeta, Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5 out of 5

Posted by on May 1, 2019

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Comment from Hotel Management

May 1, 2019 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4 out of 5
Everything was very well-groomed this staff was excellent

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 14, 2019 by Guest Experience Manager

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

3 out of 5
What we did not like: -the layout of the facility. Extremely long walk to pool & beach. The bridge was very slippery when wet. -no free WIFI -bad mosquito problem -pool drink service was lacking -no swim up bar -entertainment could be better -members are catered to more and it is very noticeable -not able to book the type of bed online. It took about 45 mins when we checked in. -no credits for excursions/tours What we liked: -good food with great variety -rooms were nice and comfortable with robes and slippers -a lot of activities during the day but the night was lacking -the nightclub with dancing was fun, but was not a good alternative for the out door evening entertainment. -dive shop was very accommodating -a lot of options for excursions/tours

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 14, 2019 by Guest Experience Manager

We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

About the Occidental Cozumel - All Inclusive

Location Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • All meals served buffet-style
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Bring your whole family to Occidental Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial property also offers outdoor tennis courts, a spa tub, and a sauna. Self parking is free. Smoking is allowed in designated areas at this 4-star Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Full breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cozumel Intl. Airport (CZM) (19.9 km / 12.3 mi)
  • Parking: Free self parking

Room Amenities

Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2016.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Occidental Cozumel - All Inclusive has 7 restaurants on site.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Boat tours on site
  • Scooter/moped rentals on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

  • Hot stone massage
  • Swedish massage
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 26.07 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Grand Occidental
  • Occidental Grand Cozumel
  • Occidental Grand Cozumel All Inclusive
  • Grand Cozumel
  • Grand Occidental Cozumel
  • Occidental Cozumel
  • Occidental Grand Cozumel Hotel Cozumel
  • Occidental Grand Hotel Cozumel
  • Occidental Grand Cozumel Resort All Inclusive
  • Occidental Grand Resort All Inclusive
  • Occidental Cozumel Resort
  • Occidental Resort
  • Occidental Grand Cozumel Hotel
  • Occidental Cozumel All Inclusive
  • Occidental Cozumel All Inclusive All-inclusive property
  • Occintal Cozumel Inclusive
  • Occidental Cozumel - All Inclusive Cozumel
  • Occidental Cozumel - All Inclusive All-inclusive property

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.