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Occidental Cozumel - All Inclusive

4-star property
Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 1-855-201-7819
3.7 out of 5
Good!
See all 41 travelocity Reviews

"The food was mediocre, but service was very good. Danny was the best!! Pool closed early, property and beach was beautiful. Overall nice stay. " More

By a verified traveler on Sat 09 Apr 2022

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Hotel Description

All-inclusive beachfront property with 3 outdoor pools

On the beach

Within a 15-minute walk of the property, you'll find Arrecifes de Cozumel National Park and San Francisco Beach. Playa Mia Grand Beach and Water Park and Palancar Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a nightclub, and 7 restaurants. Enjoy a day at the beach kayaking, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Deluxe Room (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$152* Per night/room Oct 25 - Oct 26

Deluxe Room (Romance)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Level Luxury

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Cozumel - All Inclusive ratings based on 41 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (18) Couples (8) Family (9)
1 out of 5
NIGHTMARE VACATION!!! All services offered through resort have hidden fees and staff will brush over these costs. Do not fall for the predatory timeshare they keep saying is not a timeshare. It's a waste of time, and they will try to trick/ demand you deposit after they force you to meet with them for 90-120 minutes. We were stranded in Playa Del Carmen on our last night when the touring company Vacaciones Barcelo caused us to miss the last ferry from Xcaret. They were supposed to leave at 9:40 PM to make the last ferry at 10 PM. However, they did not leave until 9:47 PM and arrived at the drop-off spot at 9:58 PM, a 5-7 minute walk to the ferry. We missed the ferry, and the ticket agents laughed, and when we explained, they knew we would never make it. ***ACCORDING TO TRAVELOCITY STAFF, THE RESORT REFUSES TO APPROVE A ONE-NIGHT REFUND BECAUSE WE MADE THE MISTAKE OF CHECKING IN. THEREFORE, PER POLICY, PEOPLE WHO CHECK IN CAN NOT HAVE A REFUND.*** THE LESSON LEARNED IS THIS RESORT DOES NOT CARE TO ENSURE THE SAFETY OF GUESTS BY GUARANTEEING THE SERVICES WILL RETURN YOU AS PROMISED. Food 0/5 Buffet made me sick. Fruits were not ripe, food was bland, and they did not change food frequently. Cups and silverware were dirty. The specialty restaurants allow one reservation per stay. It was the only place that had decent food on the resort. Staff 4/5 You will have to speak with 5 people to get a complete answer, and no one is ever on the same page. Property 3.5/5 Inviting

Posted by on Jul 18, 2022

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Comment from Hotel Management

Jul 20, 2022 by Guest Experience Manager

Although we sincerely regret your disappointment with your stay in our Occidental Cozumel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

2 out of 5
The check-in was too long and the next day they forced us to take timeshare tour when we specifically told them we are not interested. Originally the tour was supposed to be 45 min, but ended up 2,5 hours which we could have spent on the beach. Buffet food did not have many selections, no difference between lunch and dinner or by day. People used dirty pates when they approached the buffet and used their utensils to grab food. Ohh and there is a check-in to enter the buffet which most people in line including me found to be ridiculous. Why do we need to check in if this is all inclusive resort? at times the lines were long just to enter the buffet area. If the servant anyways comes to your table and asks if you would like to drink something they can easily take the room number as they do in any other buffet such as in casinos. Seafood restaurant is a joke. I expected to have local fish but the menu listed questionable seafood casserole, steak, and chicken breast items. The only good thing about this resort is their staff. Amazing, friendly, professional and super observant. No to this resort but Cozumel is definitely beautiful.

Posted by on Jun 7, 2022

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Comment from Hotel Management

Jun 13, 2022 by Guest Experience Manager

Although we sincerely regret reading that your stay at our Occidental Cozumel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

4 out of 5
The food was mediocre, but service was very good. Danny was the best!! Pool closed early, property and beach was beautiful. Overall nice stay.

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 12, 2022 by Guest Experience Manager

Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

4 out of 5
1st floor super humid and many bugs. Royal level the best accommodation. Will only stay in royal. The staff was excellent and helpful. Didn’t like that they charged for COVID tests. That could have been more organized. Hated the buffet. Very unclean.

Posted by , from San Antonio on Jan 11, 2022

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Comment from Hotel Management

Jan 13, 2022 by Guest Experience Manager

Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

2 out of 5
lets start with check in. I checked in at royal level and was met by Gabrielle. She was rude. So rude. After traveling all day, the last thing you want to do is deal with a rude and mean employee. The room was average as expected. It was fine for the purpose of sleeping. The beach and water are beautiful and clean and so is the property. I would say Occidental falsely advertises the restaurants. If you do not book royal level, only expect to eat breakfast, lunch and dinner at a buffet everyday. If you book royal level you have to make reservations for the restaurants. They give you the run around about reservations. After insisting reservations, i showed up at restaurants only to be turned away. I think the resort doesn't really want you to eat at any restaurant expect the buffet. I did have a good experience at the royal level restaurant with Carlos and Carlos, they were very nice and helpful. Pedro with entertainment on the beach was great with the kids and the activities. I had a pair of very expensive sunglasses stolen from my bag out of my room. I have never ever had that happen before. I travel often and have never given any resort a bad review because I believe that nothing is perfect. But between trying to eat something other than buffet food all week and having my personal things stolen, i give this resort a solid 2.

Posted by on Jan 11, 2022

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Comment from Hotel Management

Jan 13, 2022 by Guest Experience Manager

Thank you for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

2 out of 5

Posted by , from San Antonio on Jan 11, 2022

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2 out of 5

Posted by on Jan 4, 2022

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5 out of 5
The staff was friendly and accommodating. Our only concern was limited availability to the non-buffet restaurants. They could not accommodate our group any of the nights.

Posted by , from Omaha on Nov 28, 2021

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Comment from Hotel Management

Nov 30, 2021 by Guest Experience Manager

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

4 out of 5
Loved all the options of things to do. The hotel was always clean once we came back. The beach is small, but almost always clean nicely each day.

Posted by on Oct 5, 2021

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Comment from Hotel Management

Oct 5, 2021 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

2 out of 5
This was by far the worst vacation I have ever taken!We ended up buying a time share with them on day 2 before any of the craziness started.The time share people were great!They work for Barcelo. They gave us several coupons for the excursions, the rental Jeep and one massage. When we set up the Jeep and one excursion the guy who set it up took all the occidental money we had and he wasn’t supposed too, he still charged us for talum on top of the coupons and the for the Jeep. He took all that money from us. We had no idea what was going on cause it was pecos and we didn’t know the conversion. Going to talum we were told a taxi would be there at 6am to get us and it was paid for, no taxi was waiting n we had to pay for it. When we got to the ferry we were told it was $3, it was $30!By the time we got there we barely had any money left.When we got back we were upset and felt like we were ripped off, especially since we still wanted to go snorkeling. We went over to the time share people and talked to them about the issue and they told us we didn’t have to pay for snorkeling cause this happened. We scheduled snorkeling for our last day and they still tried to charge us when we were booking and when we were leaving. The morning we were leaving we got up got our suit cases out and went to breakfast, we didn’t check out yet. The cleaning people went in when they weren’t supposed too and stole things from the room. We will not be returning!

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 27, 2021 by Guest Experience Manager

Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

About the Occidental Cozumel - All Inclusive

Location Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • Buffet-style meals included
  • Fitness facilities included
  • Tennis included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Bring your whole family to Occidental Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial property also offers outdoor tennis courts, a spa tub, and a sauna. Self parking is free. A complete renovation of Occidental Cozumel - All Inclusive was completed in November 2016. Smoking is allowed in designated areas at this 4-star Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 1392 sq ft of conference space
  • 129 sq m of conference space
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2016.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Occidental Cozumel - All Inclusive has 7 restaurants on site.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Boat tours on site
  • Scooter/moped rentals on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Swedish massage
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Grand Occidental
  • Occidental Grand Cozumel
  • Occidental Grand Cozumel All Inclusive
  • Grand Cozumel
  • Grand Occidental Cozumel
  • Occidental Cozumel
  • Occidental Grand Cozumel Hotel Cozumel
  • Occidental Grand Hotel Cozumel
  • Occidental Grand Cozumel Resort All Inclusive
  • Occidental Grand Resort All Inclusive
  • Occidental Cozumel Resort
  • Occidental Resort
  • Occidental Grand Cozumel Hotel
  • Occidental Cozumel All Inclusive
  • Occidental Cozumel All Inclusive All-inclusive property
  • Occintal Cozumel Inclusive
  • Occidental Cozumel - All Inclusive Cozumel
  • Occidental Cozumel - All Inclusive All-inclusive property

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.