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"Great hotel. Very friendly staff. Would stay again. Good food. " More

By a verified traveler on Sun 22 Jul 2018

Hotel Description

4-star beachfront property near Playa Mia Grand Beach and Water Park

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from San Francisco Beach and within 2 miles (3 km) of Playa Mia Grand Beach and Water Park. Paradise Beach and Palancar Beach are also within 2 miles (3 km).

All-inclusive

A nightclub, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 2 outdoor tennis courts and get free self parking.

Balconies, flat-screen TVs

The 247 guestrooms have flat-screen TVs with cable channels and offer free minibar items and balconies. Other amenities include separate bathtubs and showers, coffee/tea makers, and free bottled water.

Deluxe Room (2 adults + 1 child)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$178 per night

Deluxe Concierge, 2 adults

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Romance, 2 adults + 2 children

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Single Room (Concierge)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Romance, 3 adults + 1 child

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Concierge, 3 adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Occidental Cozumel - All Inclusive ratings based on 118 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (23) Couples (2) Family (1) Other (1)
4 out of 5
The beach is nice. No reefs close to shore to snorkel. No pool bar.

Posted by on Jun 24, 2019

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4 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 11, 2019 by Guest Experience Manager

Le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.

5 out of 5
We just returned from 4 night stay in the Royal Level and I wish we had stayed longer. The staff are extremely helpful: Jesus, Margarita and Carlos were exceptional. The grounds and rooms were beautifully maintained and extremely clean. La Carreta restaurant was wonderful, small and intimate with excellent service and food. We will definitely return!

Posted by on May 2, 2019

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Comment from Hotel Management

May 3, 2019 by Gabriela Gaeta, Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5 out of 5

Posted by on May 1, 2019

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Comment from Hotel Management

May 1, 2019 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4 out of 5
Everything was very well-groomed this staff was excellent

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 14, 2019 by Guest Experience Manager

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

3 out of 5
What we did not like: -the layout of the facility. Extremely long walk to pool & beach. The bridge was very slippery when wet. -no free WIFI -bad mosquito problem -pool drink service was lacking -no swim up bar -entertainment could be better -members are catered to more and it is very noticeable -not able to book the type of bed online. It took about 45 mins when we checked in. -no credits for excursions/tours What we liked: -good food with great variety -rooms were nice and comfortable with robes and slippers -a lot of activities during the day but the night was lacking -the nightclub with dancing was fun, but was not a good alternative for the out door evening entertainment. -dive shop was very accommodating -a lot of options for excursions/tours

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 14, 2019 by Guest Experience Manager

We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

3 out of 5
The beach was great and they have a lot of pools. I liked that the drinks were included. However, even though food was included we had to leave the resort for dinner because all the restaurants were all booked on the day we checked in for the entire week. Also there was no entertainment at night. It was very boring after the sun went down.

Posted by on Mar 30, 2019

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Comment from Hotel Management

Mar 30, 2019 by Guest Experience Manager

The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review I would like to take the opportunity to emphasize that, we do have night entertainment on the week, as the Mexican fiesta with mariachi, fire show, circus show, prehispanic show and more. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5 out of 5
Our stay was from Jan 19 to Jan 24. We were very impressed with the hospitality and beauty of the resort. The staff was amazing and they made my birthday week very special. Jesus plans the such wonderful events for each evening that we never felt the need to leave the resort. A great vacation!

Posted by , from Ohio on Jan 27, 2019

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Comment from Hotel Management

Jan 28, 2019 by Gabriela Gaeta, Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4 out of 5
Hotel was priced appropriate for what you received Hotel service was good and staff was accommodating

Posted by on Dec 12, 2018

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Comment from Hotel Management

Dec 14, 2018 by Guest Experience Manager

We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

2 out of 5
Very unaccommodating. We were a group of 9 in 3 different rooms. Every time we ate they refused to pull tables together even though half the tables were available. Also alcohol wise all inclusive doesn't mean all inclusive. Only at the bars. Wouldn't stock the room frig with more than 2 beers. Also one night I tried to take a bottle of wine back to my room & they refused so I ordered 4 glasses & they gave it to me. I spilled wine all the way back to my room. That's just ridiculous. This all seems petty when you are in paradise but I won't stay here again.

Posted by , from Austin on Nov 25, 2018

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Comment from Hotel Management

Dec 2, 2018 by Guest Experience Manager

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

About the Occidental Cozumel - All Inclusive

Location Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • 24-hour room service
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Cozumel - All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a spa tub, and a sauna. There are 7 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is available in public spaces for a fee. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Occidental Cozumel - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Colonial Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Nightclub
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (19.9 km / 12.4 mi)
  • Parking: Free self parking

Room Amenities

Occidental Cozumel - All Inclusive offers 247 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2016.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Occidental Cozumel - All Inclusive has 7 restaurants on site.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Fishing on site
  • Sailing on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site

Spa Services

  • Hot stone massage
  • Swedish massage
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cozumel Grand Occidental
  • Occidental Grand Cozumel
  • Occidental Grand Cozumel All Inclusive
  • Grand Cozumel
  • Grand Occidental Cozumel
  • Occidental Cozumel
  • Occidental Grand Cozumel Hotel Cozumel
  • Occidental Grand Hotel Cozumel
  • Occidental Grand Cozumel Resort All Inclusive
  • Occidental Grand Resort All Inclusive
  • Occidental Cozumel Resort
  • Occidental Resort
  • Occidental Grand Cozumel Hotel
  • Occidental Cozumel All Inclusive
  • Occidental Cozumel All Inclusive All-inclusive property
  • Occintal Cozumel Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.