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El Cozumeleno Beach Resort All Inclusive

3.5-star property
Playa Santa Pilar Km 4.5, Cozumel, QROO 1-855-201-7819

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3.8 out of 5
Good!
See all 48 Travelocity Reviews

"We really enjoyed the facility. The food was just ok, but the amenities and the beach were delightful. " More

By a verified traveler on Tue 15 Jun 2021

Points Of Interest

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Hotel Description

3.5-star beachfront property near Cozumel Country Club and Golf Course

On the beach

Within a 10-minute walk of this Zona Hotelera Norte property, you'll find Playa San Juan and Isla Cozumel Biosphere Reserve. Cozumel Country Club and Golf Course and Maya Heritage Monument are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

Flat-screen TVs

The individually decorated guestrooms offer furnished balconies or patios and free local calls. Flat-screen TVs come with cable channels, and other amenities include rainfall showerheads and hair dryers.

Athletes Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$116* Per night/room Jul 7 - Jul 8

Garden View Expedia Rate

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room with Balcony Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sky Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Sky Top Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

El Cozumeleno Beach Resort All Inclusive ratings based on 48 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for El Cozumeleno Beach Resort All Inclusive

Everyone (25) Couples (13) Family (10)
4 out of 5
We really enjoyed the facility. The food was just ok, but the amenities and the beach were delightful.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 15, 2021 by Josselly Trujeque

Good morning, Thank you for your review, have a nice day!

5 out of 5
Great place to stay!

Posted by on May 23, 2021

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Comment from Hotel Management

May 24, 2021 by Josselly Trujeque

Good morning, Thank you for your punctuation and your review!

5 out of 5
El Coz offers a simple all inclusive on a great beach with both sandy and snorkeling areas- equip available for checkout. Very Covid aware in policies/masking. We had a great time enjoying ocean, gulf, food and drinks- the tour guide Roberto helps you with great decisions if you want local tours!

Posted by on May 13, 2021

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Comment from Hotel Management

May 14, 2021 by Josselly Trujeque

Good morning Thanks for your review!

5 out of 5
The hotel staff was so nice! I’m definitely going back. The ocean view was wonderful.

Posted by on Jan 31, 2021

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Comment from Hotel Management

Jan 31, 2021 by Josselly Trujeque

Thank you for kind review! We look forward to welcome you again in a very near future!

4 out of 5
After reading reviews I was very nervous about staying here but was pleasantly surprised upon arrival. Check in was easy. The resort is older but well taken care of and the staff is amazing. We stayed in south building room 1317. The view was blocked by the dome of the indoor pool so I suggest getting a room a few levels up from that. The room was clean. The bed wasn’t that comfortable but it wasn’t horrible either. We are at the buffet for breakfast and it was very good. The omelette lady is amazing. The lunch and dinner at the buffet was just mediocre at best. I never went hungry but never found anything that was awesome either. The service around the smaller pool was hit and miss but it’s close to the indoor bar so not a big deal to go get your own drink. There is always the chair game but that is at every resort you go to. I enjoyed the location of the resort and the snorkeling right at the beach was good. The resort is a little ways from town so renting a car is a good idea. It saves in taxi costs. About 2 blocks from hotel is a wonderful restaraunt called lobster house. Best meal I have eaten on the island. In town I suggest Wet Wendy’s and LaMission. Both very good. Overall I had no complaints about my stay. I would definitely stay at this resort again.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 17, 2020 by El Cozumeleño Beach Resort

Thank your punctuation and your kind review, we are glad to read that you enjoyed your stay with us.We look forward to welcome you again in a very near future.

4 out of 5
Great sandy, clean beach and great location for snorkeling. Staff is always happy, helpful and ready to serve. I love how they are mindful of the environment and did without straws in drinks. Rooms were cleaned everyday before noon. Loved that they also did away with bedspreads. Those usually get tossed aside on the floor anyways. Simple and super clean sheets and blanket on beds. Food variety good. You get what you pay for. Priced right for everything you need in a vacation! If you expect 5 star everything, then go book a 5 star everything place and pay more. I'm not one for staying in the same place twice but this is our 4th time there. Can't find a better deal for what you get at the El Coz! Keep up the good work! Loved it!

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 17, 2020 by El Cozumeleño Beach Resort

Thank you for sharing with us your review!

3 out of 5
This property has a wonderful layout. My husband and I were excited to see all the pools, but the pools were way to cold to get into, no one was using them. Food is ok at best, not much of a variety and very bland. Also, no food service after 10:00pm The hotel should also invest in a director of events. Not much happening and the hotel is a ghost town after 8:30pm. Rooms and hotel are very dated but clean. Staff is amazing and very humble! For the price I cant complain too much, but we spent more time outside of the hotel instead of in the hotel.

Posted by , from Chicago on Jan 27, 2020

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Comment from Hotel Management

Jan 27, 2020 by Josselly Trujeque

Thank you so much for your review!

1 out of 5
Horrible front desk. Shower/bathtub in room was disgusting. Mold. Super old. Food was sub par. Go somewhere else.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 6, 2020 by Josselly Trujeque

Dear Anonymous, we are very sorry to read that you did not enjoy your time with us.

5 out of 5
The property itself is stunning. The beach, pools, staff, are excellent. The rooms and ac are dated but provide everything you need. We thoroughly enjoyed our stay.

Posted by , from Texas on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Josselly Trujeque

Thank you for staying at El Cozumeleño Beach Resort and for sharing with us your kind review! We are pleased to read that you enjoyed our facilities and the service from our staff. We look forward to welcome you again in the near future.

5 out of 5
i love the beach and the staff is Amazing! I do not like the dining room which requires reservations.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 24, 2019 by Nohemi

We thank you for your comments. we have found this is the best way to make all our guest enjoy a dinner at our specialty restaurant

About the El Cozumeleno Beach Resort All Inclusive

Location Playa Santa Pilar Km 4.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Taxes

  • Kayaking included
  • Taxes not included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

El Cozumeleno Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleno Beach Resort All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1971
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Cozumel Intl. Airport (CZM) (6.5 km / 4.1 mi)

Room Amenities

El Cozumeleno Beach Resort All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio (furnished)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

El Cocal Restaurant - This restaurant is located on the beach.

La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Swim Up Bar - Onsite bar. Open daily.

Nearby Activities

5 outdoor swimming pools and 2 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Health or beauty spa nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Horse riding nearby
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Marina nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Free bicycles nearby

Spa Services

Spa Center has 2 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property offers onsite health screenings (Antigen and PCR screenings for COVID-19) for a surcharge. Reservations for screenings are required.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at El Cozumeleno Beach Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • City/local tax: USD 1.34
  • Service fee: USD 7 per accommodation, per night
  • Resort fee: USD 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumeleno Beach Resort
  • El Cozumeleno Beach
  • El Cozumeleno Beach Resort
  • El Cozumeleno Beach Resort All Inclusive
  • El Resort All Inclusive
  • El Cozumeleno Beach All Inclusive
  • El All Inclusive
  • El Cozumeleno All Inclusive
  • Cozumeleno Inclusive Inclusive
  • El Cozumeleno Beach Resort All Inclusive Cozumel
  • El Cozumeleno Beach Resort All Inclusive All-inclusive property

You should know

  • Pool access available from 6:00 AM to 11:30 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.