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"Are stay was from Feb 25th - Mar 2nd 2024. It was a nice hotel for the most part. Staff was friendly. I would like to give a shout out to Federico w ... " More

By a verified traveler on Sat 09 Mar 2024

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

Your stay at this Zona Hotelera Norte property places you within 6 miles (10 km) of Punta Langosta Pier and San Miguel Church. Isla de Pasion and Stingray Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 2 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Bring the family and enjoy the free kid's club, mini golf, and kid-friendly dining.

Garden View Expedia Rate

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$184* Per night/room Apr 1 - Apr 2

Balcony Ocean View Guarantee

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sky Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Balcony Athletic Ocean View Guarantee

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Sky Top Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

El Cozumeleño Beach Resort - All Inclusive ratings based on 41 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for El Cozumeleño Beach Resort - All Inclusive

Everyone (10) Couples (11) Family (13)
4 out of 5
Are stay was from Feb 25th - Mar 2nd 2024. It was a nice hotel for the most part. Staff was friendly. I would like to give a shout out to Federico who greeted us and took care of our luggage. He is a very kind gentlemen. I saw and chatted with him everyday he was working. He made me feel ever so welcome. I left him a butterfly drawning I did and he loved the keep sake. As far as the property it self, it is in need of some updating. During our stay some issues arose (elevator button for my floor stopped working, water pipes burst in lower level corridor), but maintenance took care of. The buffet choices could of been better with more options. I understand people who drink (for free) tend to lose themselves. But the music and the people at bar could be heard from all areas of the hotel in the evening, especially from my room.

Posted by on Mar 9, 2024

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Comment from Hotel Management

Mar 14, 2024 by El Cozumeleño

It is a pleasure to serve you

5 out of 5
Great staff

Posted by on Feb 28, 2024

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Comment from Hotel Management

Mar 1, 2024 by El Cozumeleño

Thank you

5 out of 5

Posted by on Feb 28, 2024

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Comment from Hotel Management

Mar 1, 2024 by El Cozumeleño

Thank you

3 out of 5
Did not care for the room or dinning experience. We were limited to one restaurant and one buffet for dinning. Had i read the reviews properly prior to choosing this hotel would not of chose this property. Checking in was a hour long nightmare I believe because the property needs updated technology. When we finally got to the room the AC was not working so we assumed it was only our room but the next door guests said the same thing to is … AC is horrible. Only thing that saved us was that it rained and we had high winds for a couple of days so the wind was a GOD sent . The water pressure in the bathroom was non existent when taking a shower. At this point we just suck it up and decided to focus on snorkeling which was the highlight of our vacation. On a vacation sometimes they are hiccups but not for the necessities like AC and water . So for the money paid to stay there an all inclusive resort with bad AC , horrible water pressure and limited dinning ( we ate out 3 days in a row) could of stayed in the hotel down the street or a villa. Was not a good time just average.

Posted by on Jan 5, 2024

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Comment from Hotel Management

Jan 11, 2024 by El Cozumeleño

We are sorry to hear that your experience with us was not a pleasant one. We will forward this comment to management so that they are aware of what happened

5 out of 5
The property was perfect and all of the staff were amazing. Keep up the good work.

Posted by , from Houston on Nov 27, 2023

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Comment from Hotel Management

Dec 2, 2023 by julie

thank you

5 out of 5

Posted by on Sep 9, 2023

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Comment from Hotel Management

Sep 16, 2023 by Julie

thank you

4 out of 5
We had to sit around and sweat until 3:30 to check in and then the a/c was broken it took until 11:00 pm for them to move us to a room with a/c working, after that everything was good.

Posted by on Aug 14, 2023

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Comment from Hotel Management

Aug 14, 2023 by Julie

Thank you for your comments

1 out of 5
Food was terrible! Only fancy restaurant on property required long pants which we did not bring for our tropical vacation. Despite it being low season you would think they would waive that rule but nope. Swimup bar was closed. Entertainment was non existent. Pools were dirty. Bed was like sleeping on concrete. The lady who cleaned our room was awesome, as well as the two ladies who waited on us in buffet. Men waiters and Bartenders not great. Will never go back to the resort. This was our 21st visit to Cozumel and only bad experience

Posted by on Aug 2, 2023

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Comment from Hotel Management

Aug 2, 2023 by Julie

I am sorry for the inconvinience. your commets will be taken care off thank you

3 out of 5
This was our 12th visit at the El Cozumeleno. The facility is run down and needs an overhaul. Lots of broken and corroded items. But the facility is very clean, the staff is excellent. The beach was nice but could use additional sand.

Posted by , from Colorado Springs on Apr 23, 2023

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Comment from Hotel Management

May 22, 2023 by Julie

We aprreciate your comments and suggestionsThank you

3 out of 5

Posted by on Mar 15, 2023

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About the El Cozumeleño Beach Resort - All Inclusive

Location Playa Santa Pilar Km 4.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Tennis lessons
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleño Beach Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1972
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio (furnished)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board available
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Travel crib

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.

El Cocal Restaurant - This restaurant is located on the beach.

La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Swim Up Bar - Onsite bar. Open daily.

La Pérgola - Onsite coffee shop. Open daily.

Lobby bar - Onsite lobby lounge. Open daily.

A hosted evening meal is available for a surcharge daily. Reservations are required.

Nearby Activities

5 outdoor swimming pools and 2 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Boat on site
  • Motor boating nearby
  • Volleyball on site
  • Beach volleyball on site
  • Fishing nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Swimming nearby
  • Water sports equipment
  • Miniature golf on site
  • Golfing nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. <

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Guests must register online prior to arrival
  • No shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Staffed front desk
  • Children stay free - maximum age 3
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumeleno Beach Resort
  • El Cozumeleno Beach
  • El Cozumeleno Beach Resort
  • El Cozumeleno Beach Resort All Inclusive
  • El Resort All Inclusive
  • El Cozumeleno Beach All Inclusive
  • El All Inclusive
  • El Cozumeleno All Inclusive
  • Cozumeleno Inclusive Inclusive
  • El Cozumeleño Beach Resort All Inclusive
  • El Cozumeleno Beach Resort All Inclusive
  • El Cozumeleño Beach Resort - All Inclusive Cozumel

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.