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El Cozumeleño Beach Resort - All Inclusive

3.5-star property
Playa Santa Pilar Km 4.5, Cozumel, QROO 1-855-201-7819
3.7 out of 5
Good!
See all 49 travelocity Reviews

"This property was north of town. It has a great beach for snorkeling off-shore! The food was basically the same every meal. The taxis cost a bit to ge ... " More

By a verified traveler on Sun 10 Apr 2022

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

Your stay at this Zona Hotelera Norte property places you within 6 miles (10 km) of Punta Langosta Pier and San Miguel Church. Isla de Pasion and Stingray Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 2 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Bring the family and enjoy the free kid's club, mini golf, and kid-friendly dining.

Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$182* Per night/room Jun 28 - Jun 29

Garden View Expedia Rate

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room with Balcony Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sky Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Sky Top Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

El Cozumeleño Beach Resort - All Inclusive ratings based on 49 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for El Cozumeleño Beach Resort - All Inclusive

Everyone (14) Couples (15) Family (14)
4 out of 5
This property was north of town. It has a great beach for snorkeling off-shore! The food was basically the same every meal. The taxis cost a bit to get to town or to excursions. The staff was very friendly and always working on maintaining the property. The overall vibe at the hotel was relaxing and family-friendly. The wifi was strong enough to stream shows. I would say this is a good place for anyone who wants to get away and enjoy the beach scene with no stress or worries!

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 12, 2022 by IsauroSalesMgr

Hello Christie, good morning and thank you for your visit and comments.

1 out of 5
We didn't get the room we were told we were getting. The first room was dimly lit , small and dirty. Changed rooms and it was better but couch was broken so we couldn't sit on it.

Posted by on Mar 28, 2022

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Comment from Hotel Management

Mar 30, 2022 by Isauro SalesMgr

Hello Lori, thank you for your visit. Your comments are welcome, a copy has been shared with the Housekeeper manager. Sorry for the inconveniences.

1 out of 5
This was the worst experience. The rooms and property smelled like sewage. Couldn’t get away from it. I had to buy 3 Glade plug-ins for my room. The plumbing didn’t work. My sister and BIL had to move rooms 3 times because of broken plumbing and holes in the ceiling with garbage falling out. The food was horrible — inedible, really. Lack of variety aside, 3 of us got sick, and when I wanted Sprite for my stomach, the “all-inclusive” bar didn’t have any, so I had to buy it from the gift shop. Front desk service was unbearably slow. The staff was nice and hardworking and I know these problems weren’t their fault, so I don’t blame them. I blame the management who should know better. You will hate your life if you stay here.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 21, 2022 by IsauroSalesMgr

Hello Anna, thank you for visit and comments, we appreciate them. A copy has been shared with the Front Desk, Housekeeper and F&B managers, for their review and personal attention.

2 out of 5
The pool area was beautiful. The food at the buffet was awlful!! Getting up at 6:45 am to get a reservation at the resturant is crazy!! The drinks were not good, rot gut achohol. The service was amazing. The rooms were outdated but very clean. I know its not the resorts fault, but the property next door to the south is an eyesore.

Posted by on Mar 17, 2022

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Comment from Hotel Management

Mar 17, 2022 by IsauroSalesMgr

Hello Alice, thank you for your visit and comments, we appreciate the time of writing, its important to know to improve. Thank you

5 out of 5
Friendly staff all around and felt safe at all times

Posted by on Feb 24, 2022

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Comment from Hotel Management

Feb 25, 2022 by IsauroSalesMgr

Hello Susanne, thank youf your visit and comments.

1 out of 5
False advertisement, this resort was so disgusting we checked out the same day. Mold in the bathrooms, broken beds and couches. The lights didn’t work in the room and the telephone wasn’t even connected in the wall not we’re there any plugs anywhere for anything! This place is disgusting all around, the food was gross there were cigarettes all over the ground by the pool and beach area. Do not stay here!!

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 24, 2022 by Isauro SalesMgr

Hello Ms Keagan, please accept our apology for the inconveniences. A copy of your comments has been shared with the Operations Committe for their review and resolution. Thank you

3 out of 5

Posted by on Feb 20, 2022

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Comment from Hotel Management

Feb 21, 2022 by IsauroSalesMgr

Thank you

1 out of 5
Check-in was a nightmare. Asked for a king bed and got double beds. Switched to another room which the claimed was ocean view and all we could see is the roof of the restaurant. Front desk argued it was ocean view when i asked for a manager they said he was gone for the day. Food in the buffet was absolutely horrible!!! Ran out of beach towels everyday! Staff needs a attitude adjustment for sure!!!

Posted by on Feb 7, 2022

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Comment from Hotel Management

Feb 7, 2022 by Isauro SalesMgr

Hello Jim, thank you for your visit and comments. A copy has been delivered to the Executive Committee for their review and resolution.

5 out of 5
El Cozumeleno is not a 5 star, it needs a little maintenance done, but what Mexican resort doesn't? The staff are continuously working to make this place great and the guests comfortable and happy. This is why we keep going back to El Cozumeleno. Thank you.

Posted by , from Fowler on Jan 24, 2022

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Comment from Hotel Management

Jan 25, 2022 by Isauro SalesMgr

Hello Kevin, thank you for your visit and review, we appreciate your comments. We remain at your service.

4 out of 5
Didn't like the pool bar was closed but Miguel made it very enjoyable

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 6, 2021 by IsauroSalesMgr

Good morning and thank you for your comments. We appreciate your patronage.

About the El Cozumeleño Beach Resort - All Inclusive

Location Playa Santa Pilar Km 4.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Taxes

  • Kayaking included
  • Taxes not included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleño Beach Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1972
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio (furnished)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Travel crib

Food & Drink

El Cocal Restaurant - This restaurant is located on the beach.

La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Swim Up Bar - Onsite bar. Open daily.

Nearby Activities

5 outdoor swimming pools and 2 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Boat on site
  • Boat and paddles on site
  • Motor boating nearby
  • Canoe on site
  • Volleyball on site
  • Beach volleyball on site
  • Fishing nearby
  • Windsurfing on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Jet skiing nearby
  • Boat tours nearby
  • Marina nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Water sports equipment
  • Free bicycles nearby
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Mountain biking nearby
  • Kayaking on site
  • Parasailing on site
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site

Spa Services

Rejuvenation Clinic Center has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Guests must register online prior to arrival
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumeleno Beach Resort
  • El Cozumeleno Beach
  • El Cozumeleno Beach Resort
  • El Cozumeleno Beach Resort All Inclusive
  • El Resort All Inclusive
  • El Cozumeleno Beach All Inclusive
  • El All Inclusive
  • El Cozumeleno All Inclusive
  • Cozumeleno Inclusive Inclusive
  • El Cozumeleño Beach Resort All Inclusive
  • El Cozumeleno Beach Resort All Inclusive
  • El Cozumeleño Beach Resort - All Inclusive Cozumel

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.