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4.9 out of 5

"My husband and I needed a long weekend to rest and relax and The Explorean was the PERFECT place to do this. The staff made us feel welcome from the ... " More

By a verified traveler on Fri 16 Feb 2018

Hotel Description

4-star beachfront property near Chankanaab National Park

Beachside getaway

You'll find Chankanaab National Park and Cha'an Ka'an Observatory of Cozumel within 3 miles (5 km) of this property. Arrecifes de Cozumel National Park is within 12 miles (20 km) and Punta Sur Ecological Park is within 16 miles (25 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a marina. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy a meal from the restaurant and perks like free self parking and free WiFi.

Free WiFi, balconies

The 56 guestrooms offer free WiFi, balconies, and rainfall showerheads. Other amenities include free bottled water, ceiling fans, and hair dryers.

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$264* Per night/room Nov 3 - Nov 4

Room, 1 King Bed, Non Smoking (Casita)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking (Casita)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Explorean Cozumel - All Inclusive ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Explorean Cozumel - All Inclusive

Everyone (8) Couples (2)
5 out of 5
The food was great as well as the facilities and personnel.

Posted by on Jul 13, 2019

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5 out of 5
We loved the included excursions, the location, the food and the staff.

Posted by , from Kalamazoo on Apr 23, 2019

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Comment from Hotel Management

Jun 12, 2019 by Walter Cordova General Manager

Thanks for staying with us . we appreciate with us regards

4 out of 5

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 21, 2019 by Walter Cordova General Manager

Thanks for staying with us, we appreciate your feedback.

5 out of 5

Wonderful Mid-Winter Holiday

My husband and I needed a long weekend to rest and relax and The Explorean was the PERFECT place to do this. The staff made us feel welcome from the moment we arrived until we said good-bye four days later. The food was excellent, the bar was always open, the pool was quiet and welcoming. Our daily excursions included two different snorkel trips and a Jeep ride around the island with great stops along the way. Each excursion was a lot of fun but we also felt safe and cared for. The room was simple but comfortable and I was able to sleep for 9 hours each night I was there! That felt heavenly. I liked having the Fiesta Americana resort connected and just 50 steps away. We tried the restaurants there a few time as well and there were fun activities at the Fiesta pool during our trip. The Cevicheria restaurant had amazing fish tacos. We already know we are going back. I am hoping - at a minimum - this becomes our annual mid-winter break.

Posted by , from Richmond, Virginia on Feb 16, 2018

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Comment from Hotel Management

Feb 19, 2018 by Alejandro Castañeda

Thank you very much for sharing your experience, it is a pleasure to know that we fulfilled your expectations and that you enjoyed our facilities and especially our excellent service. We hope to have the honor of receiving them again. Best regards.

5 out of 5

Perfect Vacation in Cozumel

Pros: Everything
Cons: Nothing
Location: If you want to be in Downtown, this is not the place.
After visiting Cozumel on Cruise Ships four times, we decided to forgo the cruise experience and fly into Cozumel and spend some time there. After scouring the internet, we decided on the Explorean. What a great choice. I cannot tell you how pleased we were with the location, service, food, access to the Fiesta Americana, and everything else. We are a mature couple with grown children and this fit us perfectly. Every morning we ate at the restaurant at the Explorean and then had the option of joining one of the daily excursions, at no additional cost at all (unlike the cruise ships), or lounging by the quiet pool at the Explorean or going to the larger (and louder) pool at the Fiesta American. We could go to the seaside area and swim or snorkle with just a very short walk through the Fiesta. We took a cab into town and shopped one day for $10 US for the two of us each way. We ate at the Explorean most nights but we also enjoyed the excellent restaurants at the Fiesta and the seaside buffets were nice also. The service was simply first rate, as well as the food. Everyday Ferman, Jesus and Rodrigo made sure we had wonderful meals. Irving and Emilio kept the bar rolling. But especially, Saloman and Arturo went above and beyond to make sure we had a wonderful eight days. Arturos' surprise Mayan Coffee surprise treat on our last night was just incredible. WHAT A GREAT STAFF! The daily expeditions were excellent, especially the Sunset Kayak expedition! Sergio and Rocky were informa

Posted by , from Chattanooga, TN on Dec 28, 2017

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Comment from Hotel Management

Jan 2, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments about your stay, I am pleased to know that the service and personality of our collaborators left a memorable experience during your stay. Rest assured, I will send your thanks to all my team. We hope to welcome you again very soon.

5 out of 5

2017 Family Spring Break Vacation in Cozumel

Pros: The choice of food and restaurants, pools or beach, tours, staff.
A relaxing jungle retreat, within walking distance to the beach, with a very courteous and helpful staff (helps if you know a little Spanish). My family and I had an amazing time there. Many different options existed when it came to food, tours, and relaxation. I was able to try many different foods that I never had before (all-inclusive, yeah), and it was all excelente! Mario, Oscar, and Rocky were very attentive, helpful, and friendly staff members. They were like family. I'd like to thank them for making our vacation a most enjoyable trip, as well as all the others who spoiled us on our trip. We definitely would return here again.

Posted by , from Fort Collins, Colorado on Mar 28, 2017

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5 out of 5

Perfect setting for peaceful vacation

We went to the explorean for a quiet week away. We were not looking for a large resort, but wanting the all inclusive amenities. This resort is tucked behind a larger resort so you have everything available at larger resort (variety of restaurants, spa facilities, etc) that you can use free. However, explorean has it's own amenities also. You have a daily excursion included daily (we did snokeling, a jeep tour where you drove the jeep around island, there were excursions to a variety of places), it's own restaurant (which has amazing food!!!!), it's own pool with a lot less people, it's own juice bar in mornings. I am not sure how full the resort was, but there was never much more than a 5 minute wait for anything. The rooms are kept very clean, there is staff constantly working on sweeping, cleaning, etc all around facility. I cannot say enough about the employees. They worked so hard, from maids, to restaurant servers, to cooks in smaller restaurants. There was also a discreet management presence that shows how important quality is to every employee at every level. The spa was great, had a couple of massages (deep tissue is fairly aggressive :) ). In the other reviews it mentioned mosquitoes, we brought bug spray just in case but never used it. The snorkelling was very good. I really recommend this place, it exceeded all of our expectations.

Posted by , from Chippewa Falls, WI on Mar 15, 2017

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5 out of 5

Awesome hotel

It was great to have a jungle feel with a short walk to the ocean. Staffing was wonderful, and the option of excursions daily was a HUGE plus. The tour guides were great.

Posted by on Feb 7, 2017

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5 out of 5

I've never felt so pampered!

Pros: We enjoyed the restaurants and the excellent service. We particularly appreciated having the Dive House back on site. That was very important to us.
Cons: We really enjoyed the Sushi bar and would love to have had it available daily.
Location: The Explorean rate includes daily planned excursions such as kayaking, snorkeling, 4-wheel jeep and bicycle tours.
The Explorean is separated from the (noisier) Fiesta Americana and is quiet and elegant. We took most of our meals in the adjacent Fiesta Americana resort, whose facilities are included with the Explorean all-inclusive rate. This was my second stay at the Explorean and I have never experienced a staff so attentive and anxious to please at any other hotel, resort, or cruise ship. The restaurants are excellent, particularly the Asian Fusion Peninsula, and the staff could not do enough for us. We really enjoyed the Cevicheria, and Mario (a waiter) was particularly delightful. He always greeted and served us with energy, humor and excellent service.

Posted by , from SoCal on Apr 18, 2016

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5 out of 5

Amazing stay in Room 204

Pros: We loved everything about it from the location, to the food, the rooms and especially the staff. I can't say enough about them. The staff was amazing!
Cons: A tropical storm had just passed through and the mosquitoes were pretty bad, but that was not their fault.
Location: We were so busy with tours and hotel activities that we didn't do much site seeing, the location was great for getting quickly around the island.
From the minute we entered the hotel to the time we left, my husband and I were treated like royalty by Carlos and his staff at the Explorean Hotel. First, we were greeted with the warmest smile by Angel at the front desk who was waiting for us and explained how everything worked. Our room was clean, comfortable and the furnishings were beautiful. When you stay at the Explorean all of your activities are included. We were able to kayak, go on a jeep tour, visit the mayan ruins and much more. Rocky, Mike, Paul, Sergio and Russell were our guides. Rocky and Sergio provided so much information and history about all of the amazing sites. They were informative, witty, kind and would do anything we asked. I can not wait to see them again. Next, I must mention the food. We enjoyed all of the restaurants, however the restaurant at the Explorean was our favorite. It is only available if you stay at the Explorean and not Fiesta Americana, but Explorean guests can enjoy all of the restaurants on the grounds. Fermin and Antonio took great care of us at the restaurant. They gave us delicious suggestions and were happy to assist us with any special requests. Cesar was especially nice at the Ceviceria on the beach and we really enjoyed the Ceviche and fish tacos there. Miguel was amazing at the italian restaurant as well as Miguel(a different Miguel) at the Mexican restaurant. He even wrapped up a dessert for me to take to eat by the beach. This place will spoil you like crazy!

Posted by , from LA on Jun 28, 2015

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About the The Explorean Cozumel - All Inclusive

Location Carretera a Chankanaab km 7.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling

Lessons/classes/games
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services

  • Kayaking included
  • Yoga classes/lessons included
  • Snorkeling excursions included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Bicycling included
  • Surcharge for room service
  • All land activities, and recreational facilities and equipment included
  • Room service not included
  • Snorkeling included
  • Minibar not included

Property Features

The Explorean Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Explorean Cozumel - All Inclusive like a marina and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a fitness center, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 4-star Cozumel property is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • 14 buildings
  • Built in 2014
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Explorean Cozumel - All Inclusive offers 56 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. This Cozumel property provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Lool Kan - Overlooking the pool, this restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

A private beach and a marina are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

Spa Services

Spa Na' Ha' has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Onsite parties or group events are strictly prohibited.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Only service animals are allowed
  • Debit cards not accepted
  • Events/parties not allowed
  • No elevators
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.31 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Explorean Cozumel
  • Explorean Cozumel All Inclusive
  • Explorean Cozumel All Inclusive All-inclusive property
  • Explorean All Inclusive All-inclusive property
  • The Explorean Cozumel - All Inclusive Cozumel
  • Explorean All Inclusive Hotel
  • Explorean Cozumel All Inclusive
  • Hotel The Explorean Cozumel - All Inclusive Cozumel
  • Cozumel The Explorean Cozumel - All Inclusive Hotel
  • The Explorean Cozumel All Inclusive
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  • The Explorean Cozumel - All Inclusive Cozumel
  • The Explorean Cozumel - All Inclusive All-inclusive property

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.com/Cozumel-Hotels-The-Explorean-Cozumel---All-Inclusive.h8420948-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.