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5.0 out of 5

"Traveled with two teenager and a five year. Omgg!!! We had a nightmare renting a car and were late for check. However, Francisco was still in the offi ... " More

By a verified traveler on Fri 07 Feb 2020

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Hotel Description

Family-friendly 3-star hotel near Stingray Beach

Colonia Andrés stay

With a stay at this Colonia Andrés hotel, you'll be within half a mile (1 km) of Palacio Municipal and 2 miles (3 km) of Stingray Beach. Central Plaza is within 2 miles (3 km) and Mr. Sancho's Beach Club is within 9 miles (15 km).

3 outdoor pools

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Families will appreciate the onsite laundry facilities and in-room childcare. Business travelers can take advantage of the express check-in.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$99* Per night/room Aug 17 - Aug 18

Apartment, 1 Bedroom (Private Kitchen)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Cabin, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Cabin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite (Shared Kitchen)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Villas El Encanto ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Villas El Encanto

5 out of 5
Traveled with two teenager and a five year. Omgg!!! We had a nightmare renting a car and were late for check. However, Francisco was still in the office waiting for us he made it so easy tp check in fast and get into relaxing mode. The full stay here felt like someway from home. It is a hidden gem and paradise. We don't know how Francisco does it but he's always around. They are so hospitable, including Anna and her Son !!!! They are awesome!!! We will be back that's a promise!!!! Book here you will not regret. The Villas are just gorgeous. We really loved the nature feel with the amenities of a pool, air conditioning , mini kitchen and they even have a larger kitchen on the grounds for more serious cooking.I just couldn't get enough of the place .

Posted by , from Denver Colorado on Feb 7, 2020

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Comment from Hotel Management

Feb 7, 2020 by Ana Lilia Martin/ Gerente General

Thank you very much for your time and your nice comments about the Hotel, when you like, you can come to visit us, it would be a pleasure for us, we are very happy that you enjoyed your stay on the Island. Come back soon!

Property Features

Villas El Encanto offers its guests 3 outdoor swimming pools. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Villas El Encanto. Free self parking is available. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 3-star Cozumel hotel.

  • 10 guestrooms or units
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Beach shuttle
  • Parking: Free self parking

Room Amenities

Villas El Encanto offers 10 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms and include desks. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Living room
  • Pillowtop beds
  • Minibar
  • Refrigerator
  • Stove
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Nearby Activities

3 outdoor swimming pools are on site.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Villas El Encanto

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Tax ID - MAOA03056810

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: PayPal

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The tax ID number is MAOA03056810. This property accepts Visa, Mastercard, debit cards, cash, mobile payments, and PayPal. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Mobile payments
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • PayPal
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property registry number - 7409361
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • State tax ID - MAOA03056810
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Villas El Encanto
  • Villas El Encanto Cozumel
  • Villas El Encanto Hotel
  • Villas El Encanto Hotel Cozumel
  • Villas El Encanto Hotel
  • Villas El Encanto Cozumel
  • Villas El Encanto Hotel Cozumel

You should know

  • Pool access available from 8:00 AM to 10:30 PM.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Villas El Encanto.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.