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"Smaller resort. Excellent location close to water. Snorkeling right off beach. Bring water shoes! Rocky and sharp coral as soon as you get in water.
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An all-inclusive stay in Cozumel awaits you at Sunscape Sabor Cozumel - All Inclusive. Within just a 15-minute stroll, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.
You can enjoy TVs with cable channels, and all 218 rooms feature balconies, WiFi, and free bottled water. Minibars, ceiling fans, and safes are also available.
A day of pampering at Sunscape Spa by Pevonia can include beachside massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, El Patio, serves Mexican cuisine and is open for dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the private beach and enjoy the onsite free kids' club, fitness center, and spa tub. Plus you'll find free WiFi in public areas, a sauna, and free supervised kids' activities. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also the convenience of free self parking.
With a stay at this 3.5-star Cozumel resort, you'll be 1.1 km (0.7 mi) from Mr. Sancho's Beach Club and 3.9 km (2.4 mi) from Corona Beach.
Sunscape Sabor Cozumel - All Inclusive ratings based on 64 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
2 out of 5
Don’t waste your money.
Had a group of 24 people choose this hotel due to the amenities it showed. However upon arrival we learned that almost all of the advertisement used were for the joining hotel “secrets” which was adults only. We had zero acess to the amenities and were told if we were caught in the Secrets side we could be charged 75$ per person a day. However the people at Secrets had full access to our resort.
The breakfast food was terrible everyday. The service at the restaurants was poor as well. Sometimes we waited over 30 minutes just to get a drink order. Multiple occasions We would have to go to the bar ourself to get a water.
The bartenders were nice but the drinks were very inconsistent. You’d get a weak pina colada and then 30 minutes later you’d get one with some much alcohol it was unbearable.
The rooms were not a Hilton room which was expected but many of our people in our group was given the wrong room. Most were give double beds instead of a king. Beds were extremely hard. The rooms advertised were not the rooms given.
However the maid service was amazing everyday, the room was always very clean. They were not always on top of refilling the fridge but the bar was a short walk from my room.
Posted by Carlie, from bentonville Arkansas on Mar 6, 2018
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Comment from Hotel Management
Mar 10, 2018
by Management area
Dear charlie
We appreciate the time that you have invested in writing an overview of your stay with us.
There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.
We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
I remain at your service.
Eduardo Betancourt
2 out of 5
Not the best week of my life
Pros:Some of the staff were friendly. The location is great.
Cons:It should be shut down.
Location:Cozumel is beautiful and rich in history. We did a wonderful tour to Chichen Itza.
My husband and I spent 7 nights in January 2018 because our friends were going to be there at the same time.
I attempted to write a thorough review, but this space isn’t big enough and I am forced to list the problems.
The garden view consisted of duct work and the backs of building and a few trees.
Our toilet screamed like an air raid siren every time it flushed.
Our mini bar was not restocked unless we repeatedly asked for service. One day, it took 19 hours and 8 requests for a Diet Coke.
There was a cigarette butt on the staircase to our room the entire time we were there.
I found lipstick on my linen napkin and my drinking glass in a restaurant. I don’t use lipstick.
My friend was served a drink in a glass with pink residue at the poolside bar. When she pointed it out, the bartender shrugged and said it was probably from a daiquiri. We then watched as dirty plastic glasses were being rinsed quickly before being reused.
Our room had two single beds, not the king bed reserved. My little bed was hard and my back ached every morning. I don’t know about my husband’s bed. We didn’t both fit in it.
Music at pool was loud and obnoxious, not planned with older people in mind.
The lounge chairs were worn and uncomfortable.
The swamp cooler didn’t work right.
We were repeatedly pressured to buy a vacation club membership.
Food awful. We all had “the flu”.
I’m out of room and the list goes on.
Don’t go to this ugly stepsister to Secrets next door.
Posted by Teri, from Olympia, WA on Feb 9, 2018
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Comment from Hotel Management
Feb 21, 2018
by Management area
Hello Mrs. Teri,
Thank you for helping us to improve our resort and service.
We appreciate you took the time to list the opportunity areas, we are taking all the notes and paying extra attention to the room conditions and smell.you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.
With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
I remain at your service.
Eduardo Betancourt
4 out of 5
Great location
Smaller resort. Excellent location close to water. Snorkeling right off beach. Bring water shoes! Rocky and sharp coral as soon as you get in water. Food was awful for an all inclusive and cheap liquor. 1/2 shot pours in small plastic glassware filled with juice. If you like a good drink make them pour it in front of you and guide them. Beers are ok. Bring your own mug! Rooms were spacious. Ours was 20ft from water 3rd floor ocean front with no elevator so I got my workout in for the week! Avoid $200 resort credit if you follow me scheme. This is timeshare stuff. Just say no. We did and they left us alone. We like to do our own thing and avoided pressure in lobby for tours. You can rent scooters or an older Jeep from roger in front of resort. That was fun.
Posted by lisa, from boston ma on Jan 23, 2018
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Comment from Hotel Management
Feb 20, 2018
by Management area
Hello Mrs. Lisa
Thank you for your comments.
It an honor to read that you enjoyed our location, the proximity to the ocean and spacious room.
thank you for mentioning our opportunity areas. I have forwarded this to the areas in charge.
We hope you can give us a second opportunity.
I remain at your service.
Eduardo Betancourt
2 out of 5
Smells horrible inside the room
We did not like it because of the smell and you cannot open the window.
Posted by Dorota, from Chicago on Dec 27, 2017
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Comment from Hotel Management
Feb 20, 2018
by Management area
Hello Mrs. Dorota,
We apologize for the inconvenience, we have dehumidifiers available to use in rooms, as you know being in tropical areas the humidity is high.
We continue working to avoid this situation.
I remain at your service.
Eduardo Betancourt
3 out of 5
In Need of Repair and Poor Customer Service
Let me start out by saying that my husband and I have been going to this resort since it was the Wyndham. Through its ups and downs we have come back year after year bringing friends and family and recommending others to come (who have, based on our praises), but this year is the last year. The place is in great need of repair. Besides the stench of sewer in places around the buildings, many other factors had us very disappointed in a resort we once loved. Our shower had water that sprayed out of the plunger that you pull up for the shower, we told front desk to no avail and at one point became so bad that the plunger popped out and water spewed like a geyser, soaking the ceiling and towels on the rack. I couldn't call front desk because the phone did not work. My husband had to try to fix the shower just so we could finish bathing.The front desk was told several times about the shower and phone, and we were always told someone would get right on it, but it never happened. We couldn't call out for a wake up call or taxi, even though the guy at the front desk told us to dial zero to call for taxi...we had told him the phone did not work. Even after contacting Sunscape Sabor Cozumel on Facebook, the person told me that I had to dial zero to dial out. Please tell me what part of phone doesn't work did they not hear?
I was contacted today by the Facebook contact only to tell me that they would "verify" with someone from Sunscape.
The bar service was poor. Alfredo was very
Posted by Mizzanet , from Texas on Jul 11, 2017
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5 out of 5
Great hotel right on the beach!!
Cons:Food was okay. Beach/pool towels were hard to get.
Great secure property right on the beach. Great snorkeling, paddle boarding, kayaking all included. Great for family vacations.
Posted by a verified traveler on Jun 25, 2017
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2 out of 5
Basic Resort, Amenities Lacking
The facility was nice and in a decent location if you are wanting to snorkel/dive/deep sea fish.
Hotel staff was very pleasant, but non-responsive to requests. It took multiple calls to get water, towels, etc. the waiter staff was inconsistent and had to be chased down.
Hotel offered $200 hotel credit incentive at booking, which turned out to be the total benefit of a "coupon" package. ($40 to the spa to use towards buying a $180 massage, $10 to use on a $25 or higher priced bottle of wine, etc).
While we would not expect outstanding food at an all inclusive, we were still disappointed by the meals. The same menu was offered every single day, with flavor being very hit and miss. There is no room service for food.
The bar staff was friendly, however, they do not offer the option to select top shelf liquor, even if you are willing to pay for it.
Pools were nice, grab towels early thou, they run out fast and are not replaced quickly.
The hotel offers paddle boards, kayaks and other equip for use and made the borrowing process quite simple.
The hotel offers free wifi in the lobby but not the rooms, tv is pay per view.
Overall: if you want to spend your time doing sea activities this would be an adequate resort. If you plan to stay on the resort the entire time, the amenities are lacking.
Posted by Lealie, from Denver, CO on Jun 22, 2017
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3 out of 5
Beach Hotel
Hotel was on the beach, and the beach was beautiful.
One the first day we arrived we were swarmed by the VIP membership people, they told us, NOT asked us to show up for their next day presentation, we didn't realize what was going on because they made it sound like it was mandatory meeting that we had to attend. The next day we showed up at 9am and sat through a 4 hour sales presentation, we finally felt comfortable to tell them no after the 4 hours, 4 hours taken from our vacation, that we won't get back. We were given $100 but if we would have known this was a sales presentation up front, we would've told them no so we could continue on with our vacation.
The rooms were not worth what we paid for, only 2 star worthy, the tub would back up every time it was in used, we never had consistent hot water while taking our showers and the food was not the best.
If I had to rebook another trip, it will certainly not be this hotel.
Posted by Tammy, from Denver on May 21, 2017
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5 out of 5
Best Hotel
Pros:I have nothing to say bad about this hotel. We will be back next year. Just going to stay longer to enjoy the hotel more. Great food.
Top of the line staff. Great food. Real nice beach. Great pools. very clean. Towels on every chair first am, every day. An extra towels at pool side and beach. Room was perfect. Fridge restocked ever day.
Posted by a verified traveler on May 11, 2017
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5 out of 5
...very nice place to stay
Pros:We liked the room, many choices of places to eat, evening entertainment is good(especially the break dance show!)staff couldn't be more accommodating.
Cons:Everything was satisfactory for us.
Location:The hotel is a bit away from downtown but a taxi will get you there for $13(one way-ouch!!!). There is hotel pick up for most excursions.
For a 3.5 star hotel rating you really get a bang for your buck! This hotel has a wonderful layout. Its like a small village. The buildings exterior is very well kept up and the grounds are clean. The landscape is very pleasing as you walk around. We really like the size of the rooms as they are roomy and very comfortable. My wife and I enjoyed sitting out on the balcony especially in the morning as we had our coffee. We very much enjoyed this hotel and we look forward to returning as soon as we can. This will be our "go to " hotel whenever we visit Cozumel. If you are a 3-4 star hotel kind of person then this is the place for you. You will be happy with your choice. We loved it there. Thank you Sunscape Sabor for all you do to make a visitor happy!
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All meals, snacks, and local beverages included
Dining availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Windsurfing
Land activities
Fitness facilities
Soccer
Volleyball
Kids' club
Supervised activities for children between 3 and 12 years old
Entertainment
Onsite live performances
Not included
Golf green fees
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Premium food items
Premium and/or non-domestic beverages
Bottled wine
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Activities and services offered by independent operators
Offsite tours
Property Features
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Sunscape Sabor Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in April 2013.
Sunscape Sabor Cozumel - All Inclusive offers 218 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Private balcony
Minibar
Television
Cable channels
Premium channels
Housekeeping (daily)
Safe
Toiletries (free)
Iron and ironing board
Air conditioning
Ceiling fan
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 10 AM.
Sunscape Sabor Cozumel - All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.
El Patio - This restaurant specializes in Mexican cuisine.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Da Mario - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner.
Daily activities are included in the package. Night entertainment is available on certain days of the week.
Nearby Activities
The majority of recreational activities and facilities described below are included in the room rate for this resort.
Sabor Cozumel Resort offers 3 swimming pools available to all guests. The freeform pool is the site of lively activities while a quieter, adults-only pool in the shape of a figure 8. A third pool is located in the Regency area in a quiet location.
Guests are offered complimentary use of the bicycles, snorkeling gear, kayaks, and windsurfers. Pool and outdoor aerobic sessions are also available for no charge. Other equipment including motorized water sports equipment such as banana boats can be rented (surcharges). The resort's dive shop includes a pool for scuba-diving lessons and conducts certification classes. It can arrange scuba and snorkeling excursions, and reef, wreck, cave, and night dives (surcharges for all instruction and excursions).
Guests can golf at the Cozumel Country Club at discounted green fees. The 18-hole, par-72 course features a practice range and practice green. It is 18 km (11 mi) away.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
Hotel Policies
Check-in
Check-in time ends at 1 AM
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
This property does not allow children.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Promotions
Family Suite USD 400 Resort Coupon Offer Book a stay in any Family Suite rate category and receive the following benefits:
USD 400 resort coupons to be used as follows:
2 spa treatment coupons worth USD 40 each (1 spa coupon to be used per visit)
1 spa treatment coupon worth USD 20
1 USD 40 romantic dining coupon
1 USD 20 romantic dining coupon (can be combined)
Up to USD 10 coupon value to be applied to 1 bottle of wine
Must book a Family Suite room category to receive benefits. Resort coupons and redemption details provided at check-in. Only 1 spa coupon can be redeemed per spa treatment. Coupons toward wine purchases cannot be combined. Spa appointment may be required. Taxes and gratuity may not be included. Resort coupon cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Guaranteed Stay Book a stay at Sabor Cozumel Resort and Spa and your stay is guaranteed. In the unlikely and doubtful case a hurricane/storm event occurs, and a guest's stay must be shortened, the unused nights will be reimbursed. In addition, Sabor Cozumel Resort will extend a "Two Nights Free" certificate for a future stay as a gift. Restrictions may apply. Offer available for hurricane/storm events only.
USD 200 Resort Coupon Offer
Book a stay in any rate category and receive the following:
Accommodations as selected
USD 200 resort coupons to be used as follows:
2 spa treatment coupons worth USD 40 each (1 spa coupon to be used per visit)
1 spa treatment coupon worth USD 20
1 USD 40 romantic dining coupon
1 USD 20 romantic dining coupon (can be combined)
Up to USD 10 coupon value to be applied to 1 bottle of wine
Resort coupons and redemption details provided at check-in. Taxes and gratuity may not be included. Resort coupon cannot be applied towards room rate or taxes. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Children Stay Free
Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Children Stay Free
Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
