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Sunscape Sabor Cozumel - All Inclusive

3.5-star property
Carretera Costera Sur Km 12.9, Cozumel, QROO 1-855-201-7819
3.5 out of 5
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See all 52 travelocity Reviews

"Great beachfront, amazing spa and very safe. " More

By a verified traveler on Thu 04 May 2023

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Hotel Description

3.5-star beachfront resort near Paradise Beach

On the beach

Within a 15-minute walk of the resort, you'll find Paradise Beach and Mr. Sancho's Beach Club. Playa Mia Grand Beach and Water Park and San Francisco Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive resort features a private beach, a full-service spa, and 2 restaurants. There's fun for all ages with a free kid's club and a playground, and free supervised childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Deluxe Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$222* Per night/room Jun 13 - Jun 14

Deluxe Ocean View King

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Tropical View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunscape Sabor Cozumel - All Inclusive ratings based on 52 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Sabor Cozumel - All Inclusive

Everyone (26) Couples (8) Family (17)
4 out of 5

Posted by on May 8, 2023

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Comment from Hotel Management

May 29, 2023 by Emma/e-Concierge

Dear Sindy,Thank you a lot for visiting us at Sunscape Sabor Cozumel. All the best.

4 out of 5
Great beachfront, amazing spa and very safe.

Posted by , from San Antonio on May 4, 2023

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Comment from Hotel Management

May 5, 2023 by Emma/e-Concierge

Dear Erik,We are so happy that you had a pleasant stay with us. You are right, our beachfront rooms are wonderful all guests do love them. Also we are so glad that you liked the spa and all the services they offered. We really aprecciate your comments. Thank you for your visit.

3 out of 5
The dining options are very limited and menus and buffets rotated every other day so there wasn’t much variety there. The resort is now half time shares which took away one restaurant and pool from the property. Rooms were not very clean as there was a crusty residue on the tray next to the sink. Toilet by pool was broken for days without repair. Staff was amazing however but we could have done without the time share pitch at the beginning of our stay. The property has declined since we were there two years ago, not likely to stay there again.

Posted by , from Las Vegas on Mar 19, 2023

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Comment from Hotel Management

Mar 22, 2023 by Emma, eConcierge

Dear Suzan,We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.We truly hope you can give us the opportunity to host you again in the future in order to change your perception about our resort and also we can offer you the truly remarkable experience that you deserve.

3 out of 5
This was an entry level property meaning this is 2 star at best. The staff was nice. But minimal food options, extremely watered down alcohol and very average. We won’t be going back.

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 8, 2023 by Emma, eConcierge

Dear Alycia,Thank you very much for sharing your opinion about your stay with us.Your feedback is very important for our team to measure our quality levels.We regret not meeting your expectations, as you found some opportunity areas that did not let you enjoy your vacation as you deserve.I will share your comments with our F&B team so that they can follow up on every detail.We offer our sincere apologies, this is not the type of stay we want for our guests.If you would like to give us a second chance in the future, please do not hesitate to contact us in advance, thank you for your visit.

4 out of 5
We had to upgrade. out of 3 room changes. I only found one that everything worked. This was my third time there. I won’t be going back. I was not satisfied.

Posted by on Feb 21, 2023

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Comment from Hotel Management

Feb 21, 2023 by Emma/e-Concierge

Hello Ty,Thank you very much for sharing your opinion about your stay with us.Your feedback is very important for our team to measure our quality levels.We apologize for the shortcomings with the rooms that did not let you enjoy your vacation as you deserve.We offer our sincere apologies, this is not the type of stay we want for our guests.If you would like to give us a second chance in the future, please do not hesitate to contact us in advance, thank you for your visit.

1 out of 5
The staff is unfriendly and seem to dislike Americans. The rooms are not like the the pictures. Our room had black mold growing around the door. The whole area smelled like a septic tank. My wife and I were disgusted with the shower and decided that showering was not an option. We then went to the resort next door which is Dreams Cozumel and thought it would be a better fit for us as the resort is only 4 months old. We found the room to be in better condition. We paid the additional 1300 dollars to upgrade to a beach front room. The room was beautiful with a great view of the ocean. We went to eat dinner that evening at the asian restaurant and the service was absolutely horrible. The staff was standing around frustrated because of a wedding taking place that blocked the entrance to the restaurant. We had to find a side entrance to this restaurant and it was not easy. We ordered our food and then all the staff left to help with the wedding patrons. We sat for 30 mins and waited. No one ever came back to help us so we left. To our surprise the next day the shower did not work and had just a trickle of water coming out. They sent someone to fix it and they said the shower head was clogged, with what we asked? They said "debris". When we returned to our room there was what looked like used toilet paper and feces all over the shower and bathroom floor. We left the resort with two days refund for our upgraded room. We Left and stayed at the Melina. Dreams/Sunscape 0 stars!

Posted by on Jan 25, 2023

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Comment from Hotel Management

Jan 27, 2023 by Emma, eConcierge

Hello Richard, we aprecciate that you share your comments with us. we want to apologize if you felt like you were treating differently. we are sure that was not the real intention. but also we want to know your experience so we can take the proper measures in order to prevent recurrences in the future. we apologize for the shortcomings and for not meeting your expectations. be certain that we have shared your comments to the department heads and we are already evaluting and fixing up our opportunity areas. with this said we really wish you accept our apologies and maybe give us the chance to serve you better in a fresh a renewed scenario. cordially.

5 out of 5
The wait staff and bartenders were amazing!!!

Posted by , from Houston on Nov 30, 2022

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Comment from Hotel Management

Dec 2, 2022 by Emma eConcierge

Hello Michelle, let me tell you that we often receive so many good comments about our staff in general. and we are really so proud of all of them. we will share your kindly comments in order to mantain them motivated.

4 out of 5
I thought the staff were great, rooms were clean, everything worked, especially the AC. Being able to use the paddle boards and sailboats for free, was a nice bonus. The food.... what can I say, it's Mexico. Very disappointed with the upscale Bordeaux restaurant, bad service, food was mediocre at best. That needs a lot of improvement to keep up with the Dreams side of the resort.

Posted by on Sep 4, 2022

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Comment from Hotel Management

Sep 5, 2022 by Management area

Hello Lori.Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels.We are glad to read that you have enjoyed our staff’s attentive service. We are glad to know that you’ve found the view and the water activities of our resort breathtaking.We are also delighted to read that you’ve enjoyed the room and facilities of them.As well, we apologize for not meeting your expectations during your stay; please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future;Our Executive Chef, together with our F&B team and our new General Manager, is already verifying our processes and protocols, as well as instituting the necessary training measures in order to improve in this area of opportunity. Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of being your hosts one more time in the future.Best regards from Mexican Caribbean.

2 out of 5
Was not told by Travelocity, that half of this property is under major construction! Turning half into a Dreams. Which means you only have 2 Restaurants, and a snack shack. No fine dining any more. Only one pool , that is not very safe for elderly to get in. They removed all the metal stairs access to their only pool. Walking down slant into pool is extremely slippery, ( I fell). There are no handrails that you can hold onto to walk all the way in pool. Hand rail just at entrance, does not go down the ramp far enough. Just not the same resort any more. Best part is the beach!

Posted by on May 28, 2022

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Comment from Hotel Management

Jun 10, 2022 by Management area

Hello Mrs Marie Thank you for sharing your views;we apologize for the inconvenience, we informed all companies about the renovations taking placer in the property, we hope you can give us a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. If you give us a second opportunity please do not hesitate to contact us to assist you and offer yo the best. I remain at your service Eduardo Betancourt

4 out of 5

Posted by on May 18, 2022

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About the Sunscape Sabor Cozumel - All Inclusive

Location Carretera Costera Sur Km 12.9, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Sunscape Sabor Cozumel - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a fitness center, a garden, and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021. This 3.5-star Cozumel resort is smoke free.

  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sunny Side Grill - This family restaurant is located by the pool. Open 24 hours.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Nearby Activities

A private beach and complimentary bicycles are featured at the resort. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses solar energy, plus a grey water recycling system.

For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Sunscape
  • Cozumel Sunscape Sabor
  • Sabor All Inclusive Cozumel
  • Sabor Cozumel
  • Sabor Cozumel All Inclusive
  • Sabor Sunscape
  • Sunscape Sabor
  • Sunscape Sabor All Inclusive
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel All Inclusive All-inclusive property
  • Sabor Cozumel Hotel Cozumel
  • Sunscape Sabor All Inclusive All-inclusive property
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel - All Inclusive Resort
  • Sunscape Sabor Cozumel Optional All Inclusive
  • Sunscape Sabor Cozumel - All Inclusive Cozumel
  • Sunscape Sabor Cozumel - All Inclusive Resort Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.