Deal of the Day
Bed Count 2 Full Beds Maximum Occupancy 3 Max
$149 per night
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Sunscape Sabor Cozumel - All Inclusive
Carretera Costera Sur Km 12.9,
Cozumel,
1-855-201-7819
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Sunscape Sabor Cozumel - All Inclusive
3.5 out of 5.0
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"Smaller resort. Excellent location close to water. Snorkeling right off beach. Bring water shoes! Rocky and sharp coral as soon as you get in water. ... " More
Points Of Interest
Hotel Description
On the beach
You'll find Paradise Beach and Playa Mia Grand Beach and Water Park within a 15-minute walk of this Cozumel property. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 3 restaurants. There's fun for all ages with a free kid's club and a playground, and complimentary bicycles are available on site. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.
WiFi, balconies
The 218 guestrooms have TVs with cable channels and offer WiFi and balconies. Other amenities include minibars, free bottled water, and ceiling fans.
Sunscape Sabor Cozumel - All Inclusive ratings based on 67 Verified Reviews
Room cleanliness
3.5 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
3.5 out of 5.0
Hotel condition
3.5 out of 5.0
Guest reviews for Sunscape Sabor Cozumel - All Inclusive
The Italian food was amazing! The service (especially server Max) was phenomenal. The poolside service could have been a little better/quicker. They have staff who entertains around the pool, keeping it fun. Our room service wasn’t quite the best. We had to request three different times for a blow dryer and it still never came. Our room wasn’t equipped with an ironing board, just an iron. So we had to request one. As for towels, they’d only stock two, it didn’t make much sense. Overall though, the resort was relaxing, well kept and quiet. The staff and all the other tourists were extremely welcoming and friendly!
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Comment from Hotel Management
Mar 21, 2019 by Management area
Dear Guest Thank you for posting such a great note about your recent stay Sunscape Sabor Cozumel. We will share your wonderful comments with the team as we are certain that they will be glad to read such remarkable notes. I remain at your service Eduardo Betancourt
If you're looking for a beach to swim this is the wrong place, Not a place for beach swimming, "Deluxe Room" is a false statement, room was simple with fan not working, fan light cover missing, light on ceiling burnt, sliding balcony door was so hard to open, closet door can barely move, 1 pc. of tissue left when arrived to room, 1 dirty towel, (towel problem solved when I complaint), MOLD in the bathroom, sand on the bath floor, Food portions on restaurants by swimming pool ridiculous small,
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Comment from Hotel Management
Dec 28, 2018 by Management area
Dear Guest Thank you for sharing your views; it is our hope that you will not let such an isolated stay tarnish your perception of our hotel for good, and that you would accord us, at some point in the future, a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. I remain at your service Eduardo Betancourt
I had three different rooms in 24 hours, the last one being the nicest. The first was horrible, the second was run down, and the third was nice only because I was ocean front. This resort is definitely NOT a 4 star resort. I have been to a 4 star resort in Cozumel and it was way better in every way. This resort may be a 2.5-3 star. They really need to do some updating in the rooms and the outside. Food was mediocre,drinks were mediocre. Service at the bar was bad. Lots of times there was only one bar tender, or they closed bars at odd hours. We were served after the locals were served (and it was very obvious) You couldn't rely on anything being the same. One day the tortilla soup was great, the next visit it was watered down and pinkish. My Daughter got sick from the food. Had to have urgent care visit from the doctor, who was great (along with the RN from the hotel) The beach was pretty BUT you can't just walk into it because of the rocks. Unfortunately I wanted to try Sunscape in Curaco but I am afraid I am going to have to pass. I relied on the travelocity reviews before I booked, lesson learned.
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Comment from Hotel Management
May 20, 2018 by Management area
Dear Kelly Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. I remain at your service Eduardo Betancourt
Don’t waste your money.
Had a group of 24 people choose this hotel due to the amenities it showed. However upon arrival we learned that almost all of the advertisement used were for the joining hotel “secrets” which was adults only. We had zero acess to the amenities and were told if we were caught in the Secrets side we could be charged 75$ per person a day. However the people at Secrets had full access to our resort.
The breakfast food was terrible everyday. The service at the restaurants was poor as well. Sometimes we waited over 30 minutes just to get a drink order. Multiple occasions We would have to go to the bar ourself to get a water.
The bartenders were nice but the drinks were very inconsistent. You’d get a weak pina colada and then 30 minutes later you’d get one with some much alcohol it was unbearable.
The rooms were not a Hilton room which was expected but many of our people in our group was given the wrong room. Most were give double beds instead of a king. Beds were extremely hard. The rooms advertised were not the rooms given.
However the maid service was amazing everyday, the room was always very clean. They were not always on top of refilling the fridge but the bar was a short walk from my room.
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Comment from Hotel Management
Mar 10, 2018 by Management area
Dear charlie We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. I remain at your service. Eduardo Betancourt
Not the best week of my life
Pros:
Some of the staff were friendly. The location is great.
Cons:
It should be shut down.
Location:
Cozumel is beautiful and rich in history. We did a wonderful tour to Chichen Itza.
My husband and I spent 7 nights in January 2018 because our friends were going to be there at the same time.
I attempted to write a thorough review, but this space isn’t big enough and I am forced to list the problems.
The garden view consisted of duct work and the backs of building and a few trees.
Our toilet screamed like an air raid siren every time it flushed.
Our mini bar was not restocked unless we repeatedly asked for service. One day, it took 19 hours and 8 requests for a Diet Coke.
There was a cigarette butt on the staircase to our room the entire time we were there.
I found lipstick on my linen napkin and my drinking glass in a restaurant. I don’t use lipstick.
My friend was served a drink in a glass with pink residue at the poolside bar. When she pointed it out, the bartender shrugged and said it was probably from a daiquiri. We then watched as dirty plastic glasses were being rinsed quickly before being reused.
Our room had two single beds, not the king bed reserved. My little bed was hard and my back ached every morning. I don’t know about my husband’s bed. We didn’t both fit in it.
Music at pool was loud and obnoxious, not planned with older people in mind.
The lounge chairs were worn and uncomfortable.
The swamp cooler didn’t work right.
We were repeatedly pressured to buy a vacation club membership.
Food awful. We all had “the flu”.
I’m out of room and the list goes on.
Don’t go to this ugly stepsister to Secrets next door.
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Comment from Hotel Management
Feb 21, 2018 by Management area
Hello Mrs. Teri, Thank you for helping us to improve our resort and service. We appreciate you took the time to list the opportunity areas, we are taking all the notes and paying extra attention to the room conditions and smell.you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. I remain at your service. Eduardo Betancourt
Great location
Smaller resort. Excellent location close to water. Snorkeling right off beach. Bring water shoes! Rocky and sharp coral as soon as you get in water. Food was awful for an all inclusive and cheap liquor. 1/2 shot pours in small plastic glassware filled with juice. If you like a good drink make them pour it in front of you and guide them. Beers are ok. Bring your own mug! Rooms were spacious. Ours was 20ft from water 3rd floor ocean front with no elevator so I got my workout in for the week! Avoid $200 resort credit if you follow me scheme. This is timeshare stuff. Just say no. We did and they left us alone. We like to do our own thing and avoided pressure in lobby for tours. You can rent scooters or an older Jeep from roger in front of resort. That was fun.
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Comment from Hotel Management
Feb 20, 2018 by Management area
Hello Mrs. Lisa Thank you for your comments. It an honor to read that you enjoyed our location, the proximity to the ocean and spacious room. thank you for mentioning our opportunity areas. I have forwarded this to the areas in charge. We hope you can give us a second opportunity. I remain at your service. Eduardo Betancourt
Smells horrible inside the room
We did not like it because of the smell and you cannot open the window.
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Comment from Hotel Management
Feb 20, 2018 by Management area
Hello Mrs. Dorota, We apologize for the inconvenience, we have dehumidifiers available to use in rooms, as you know being in tropical areas the humidity is high. We continue working to avoid this situation. I remain at your service. Eduardo Betancourt
In Need of Repair and Poor Customer Service
Let me start out by saying that my husband and I have been going to this resort since it was the Wyndham. Through its ups and downs we have come back year after year bringing friends and family and recommending others to come (who have, based on our praises), but this year is the last year. The place is in great need of repair. Besides the stench of sewer in places around the buildings, many other factors had us very disappointed in a resort we once loved. Our shower had water that sprayed out of the plunger that you pull up for the shower, we told front desk to no avail and at one point became so bad that the plunger popped out and water spewed like a geyser, soaking the ceiling and towels on the rack. I couldn't call front desk because the phone did not work. My husband had to try to fix the shower just so we could finish bathing.The front desk was told several times about the shower and phone, and we were always told someone would get right on it, but it never happened. We couldn't call out for a wake up call or taxi, even though the guy at the front desk told us to dial zero to call for taxi...we had told him the phone did not work. Even after contacting Sunscape Sabor Cozumel on Facebook, the person told me that I had to dial zero to dial out. Please tell me what part of phone doesn't work did they not hear?
I was contacted today by the Facebook contact only to tell me that they would "verify" with someone from Sunscape.
The bar service was poor. Alfredo was very
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Great hotel right on the beach!!
Cons:
Food was okay. Beach/pool towels were hard to get.
Great secure property right on the beach. Great snorkeling, paddle boarding, kayaking all included. Great for family vacations.
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Basic Resort, Amenities Lacking
The facility was nice and in a decent location if you are wanting to snorkel/dive/deep sea fish.
Hotel staff was very pleasant, but non-responsive to requests. It took multiple calls to get water, towels, etc. the waiter staff was inconsistent and had to be chased down.
Hotel offered $200 hotel credit incentive at booking, which turned out to be the total benefit of a "coupon" package. ($40 to the spa to use towards buying a $180 massage, $10 to use on a $25 or higher priced bottle of wine, etc).
While we would not expect outstanding food at an all inclusive, we were still disappointed by the meals. The same menu was offered every single day, with flavor being very hit and miss. There is no room service for food.
The bar staff was friendly, however, they do not offer the option to select top shelf liquor, even if you are willing to pay for it.
Pools were nice, grab towels early thou, they run out fast and are not replaced quickly.
The hotel offers paddle boards, kayaks and other equip for use and made the borrowing process quite simple.
The hotel offers free wifi in the lobby but not the rooms, tv is pay per view.
Overall: if you want to spend your time doing sea activities this would be an adequate resort. If you plan to stay on the resort the entire time, the amenities are lacking.
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About the Sunscape Sabor Cozumel - All Inclusive
Location Carretera Costera Sur Km 12.9, Cozumel, QROO 77600All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All meals, snacks, and local beverages included
- Dining availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
- Kayaking
- Snorkeling
- Windsurfing
Land activities
- Fitness facilities
- Soccer
- Volleyball
Kids' club
- Supervised activities for children between 3 and 12 years old
Entertainment
- Onsite live performances
Not included
- Golf green fees
- Use of golf equipment
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Surcharge for premium food items
- Premium and/or non-domestic beverages
- Surcharge for bottled wine
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Wireless Internet access
- Activities and services offered by independent operators
- Offsite tours
- Kayaking included
- Windsurfing included
- Taxes included
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Premium food items not included
- Wireless Internet access not included
- Volleyball included
- Laundry/dry cleaning services not included
- Soccer (football) included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- Golf green fees not included
- Use of golf equipment not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Offsite tours not included
- Scuba diving lessons not included
- Gratuities included
- Local beverages and soft drinks only
- All food and beverages included
- Food and beverage restrictions apply
- One or more venues limit dining availability
- Surcharge for premium food items
- Surcharge for bottled wine
- All non-motorized water sports included
- Onsite live performances included
- All land activities, and recreational facilities and equipment included
- Snorkeling included
Property Features
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Sunscape Sabor Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free.
- 218 guestrooms or units
- 3 levels
- 3 dining venues
- Built in 1996
- Bar by the pool
- Bar or lounge
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Umbrellas for the pool
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Wedding services available
- Garden
- Beauty salon
- ATM
- Onsite shopping
- Bellhop
Family Friendly Amenities
- Family Property
- On private beach
- Number of outdoor pools - 2
- Supervised childcare/activities (free)
- Free WiFi
- Children's club (free)
- Babysitting or childcare (surcharge)
- Playground on site
Internet
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Parking
Free self parking
Transport
- Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (16.1 km / 10 mi)
- Parking: Free self parking
Room Amenities
Sunscape Sabor Cozumel - All Inclusive offers 218 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
- Private balcony
- Minibar
- Television
- Cable channels
- Premium channels
- Housekeeping (daily)
- Safe
- Toiletries (free)
- Iron and ironing board
- Air conditioning
- Ceiling fan
Food & Drink
Sunscape Sabor Cozumel - All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.
El Patio - This restaurant specializes in Mexican cuisine.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Da Mario - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner.
Entertainment
Daily activities are included in the package. Night entertainment is available on certain days of the week.
Nearby Activities
The majority of recreational activities and facilities described below are included in the room rate for this resort.
Sabor Cozumel Resort offers 3 swimming pools available to all guests. The freeform pool is the site of lively activities while a quieter, adults-only pool in the shape of a figure 8. A third pool is located in the Regency area in a quiet location.
Guests are offered complimentary use of the bicycles, snorkeling gear, kayaks, and windsurfers. Pool and outdoor aerobic sessions are also available for no charge. Other equipment including motorized water sports equipment such as banana boats can be rented (surcharges). The resort's dive shop includes a pool for scuba-diving lessons and conducts certification classes. It can arrange scuba and snorkeling excursions, and reef, wreck, cave, and night dives (surcharges for all instruction and excursions).
Guests can golf at the Cozumel Country Club at discounted green fees. The 18-hole, par-72 course features a practice range and practice green. It is 18 km (11 mi) away.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Snorkeling on site
- Free bicycles on site
- Fishing on site
- Golfing nearby
- Volleyball on site
- Kayaking on site
- Water skiing on site
- Windsurfing on site
- Parasailing on site
- Playground on site
- Ecotours nearby
- Fitness classes on site
- Basketball on site
- Scooter/moped rentals on site
- Scuba diving on site
- Personal motorized watercraft on site
Spa Services
- Number of treatment rooms 12
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Thalassotherapy treatments
- Hydrotherapy treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Hotel Policies
Check-in
- Check-in time ends at 1 AM
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Cribs (infant beds) are not available.
Pets
- No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
- No cribs (infant beds) available
- No elevators
- Minimum guest age is 18
Fees
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for in-room wireless Internet: MXN 140 per night (rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Cozumel Sunscape
- Cozumel Sunscape Sabor
- Sabor All Inclusive Cozumel
- Sabor Cozumel
- Sabor Cozumel All Inclusive
- Sabor Sunscape
- Sunscape Sabor
- Sunscape Sabor All Inclusive
- Sunscape Sabor Cozumel
- Sunscape Sabor Cozumel All Inclusive
- Sunscape Sabor Cozumel All Inclusive All-inclusive property
- Sabor Cozumel Hotel Cozumel
- Sunscape Sabor All Inclusive All-inclusive property
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- Registered guests are the only ones allowed to be in guestrooms.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Promotions
Children Stay Free 2019
Book a stay in any room or rate plan for travel August 18, 2019 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
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