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Sunscape Sabor Cozumel - All Inclusive

3.5-star property
Carretera Costera Sur Km 12.9, Cozumel, QROO 1-855-201-7819
3.6 out of 5
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See all 49 travelocity Reviews

"Staff was wonderful as always. Construction work on the new Dreams expansion is still ongoing and noisy. Hope this will be completed soon so our speci ... " More

By a verified traveler on Sat 16 Apr 2022

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Hotel Description

3.5-star beachfront resort near Paradise Beach

On the beach

Within a 15-minute walk of the resort, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive resort features a private beach, a full-service spa, and 2 restaurants. There's fun for all ages with a free kid's club and a playground, and free supervised childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

WiFi, balconies

The 128 guestrooms have TVs with cable channels and offer WiFi and balconies. Free bottled water, ceiling fans, and safes are also available.

Deluxe Tropical View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$207* Per night/room May 28 - May 29

Deluxe Ocean View King

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunscape Sabor Cozumel - All Inclusive ratings based on 49 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Sabor Cozumel - All Inclusive

Everyone (32) Couples (3) Family (13)
2 out of 5
The first room we were assigned was very poor. The curtains were so rotted there were large patches of light that came through. Outside door had gaps on the bottom and sides that mice could crawl through. If you went into the bath/shower area and closed the door behind you it could not be opened. Someone from the other-side had to help....no handle, not leveled. AND... it was not the king size bed we reserved. Desk said that they did not have a king size bed for us!

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 26, 2022 by Management area

Hello Mr. Randall, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to share your comments. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We sincerely regret your disappointment with your stay in our resort and to read that some aspects of your stay did not meet our standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that all of your concerns will be addressed and attended to. Our team looks forward to have the opportunity to recover your trust in the near future. I remain at your service Eduardo Betancourt

3 out of 5
Staff was wonderful as always. Construction work on the new Dreams expansion is still ongoing and noisy. Hope this will be completed soon so our special place can return to normal.

Posted by on Apr 16, 2022

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Comment from Hotel Management

Apr 18, 2022 by Management area

Hello Mr. Christopher, Thank you for taking some of your time to write a review about your stay with us. We appreciate your comments about our staff, in the another hand, We are trying to keep as quiet as possible, we are expecting to finish soon. Dreams Cozumel is going to be notifying when they are expecting to finish. I remain at your service Eduardo Betancourt

4 out of 5
Miguel that worked coconut bar was an amazing man and they should give him a raise or move him the main bar. The construction near my room was horrible since they started at 6am every day without missing a beat, that is why my room was probably so cheap. I had few times of calling the front desk and no answer also. The spa is way over priced for the services of a facial that were offered! I won’t lie they need to have a better selection of food choices, I had to ask for a salt and pepper shaker every time I had food. Be prepared for them to try to sale u on a timeshare if u want any free adventure from them! The housekeeper was amazing everyday she was on schedule changing sheets and washing floors and cleaning the bath, she even went as far to organize my travel items onto a little tray that was there and folded the toilet paper everyday! Now that was true serve from housekeeping! I would diff recommend u don’t see the taxi service they offer as they will always try to ripe u off even though prices are listed!

Posted by , from TULSA on Mar 19, 2022

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Comment from Hotel Management

Mar 29, 2022 by Management area

Dear Christy, Thank you very much for sharing your most recent experience. We are pleased to know that Miguel has been a part of your experience at Sunscape Sabor and that he can exceed your expectations. We are sorry to hear of your incident with the construction, Uvc company and the food options. Please be assured that we will share this feedback to prevent this from happening to future guests. We hope to have the opportunity to welcome you again at our resort, it will always be a pleasure to be your hosts. I remain at your service Eduardo Bertancourt

5 out of 5

Posted by on Jan 13, 2022

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2 out of 5

Posted by on Nov 14, 2021

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4 out of 5
Visit at least once per year. Staff is always excellent and very helpful. The main problem is once again a major section of the resort was under construction again! This process eliminates two of the nicer dining areas,the dive shop,and the best lodging rooms at the resort. In addition the resort is now charging divers a $5.00 US fee per day for use of the boat dock at Aura their sister resort. This is ridiculous.

Posted by on Sep 18, 2021

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Comment from Hotel Management

Sep 18, 2021 by Management area

Hello Ms. Christopher, we apologize for the inconvenience about the renovations, we are working to improve our facilities and offer our guests new restaurants and rooms. we hope you can give us an extra opportunity next year and we are sure you will love the new addition. I remain at your service Eduardo Betancourt

3 out of 5
Watered down alcohol, only 2 bars open and didn’t care for the workers in the lobby harassing you every time you walked by to book a day trip. Beach area wasn’t the cleanest.

Posted by on Sep 9, 2021

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Comment from Hotel Management

Sep 15, 2021 by Management area

Hello Laura, Thank you for sharing this, allow us to mention that we have a recipe with measures in all our drinks but our guests can always request more alcohol in the drinks, regarding the people in the lobby, we have shared this with the UVC company to avoid similar situations in the future. I remain at your service Eduardo Betancourt

5 out of 5
The property was nicely landscaped and the layout was nice. The restaurants were close to the rooms as well as the beach.

Posted by , from Lithonia on Aug 23, 2021

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Comment from Hotel Management

Aug 30, 2021 by Management area

Dear YVETTE Thank you for the comments. as you know we are not working on a full renovation of all our suite and jr. suites, we apologize for this inconveniences, and we hope you can give us a second opportunity and it will be a pleasure to offer you an upgrade to the new rooms and new services I remain at your service Eduardo Betancourt

4 out of 5

Posted by on Aug 22, 2021

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5 out of 5
Employees were accommodating. Resort was clean. Food was great.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 24, 2021 by Management area

Dear guests we are honored to read this and we are going to continue doing our best to offer the service you deserve. We hope you can visit us again in a near future. I remain at your service Eduardo Betancourt

About the Sunscape Sabor Cozumel - All Inclusive

Location Carretera Costera Sur Km 12.9, Cozumel, QROO 77600

Renovations + Closures

The property will be renovating from August 17 2021 to December 31 2022 (completion date subject to change). The following areas are affected:

  • One of the dining venues
  • One of the swimming pools
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Sunscape Sabor Cozumel - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive like a complimentary children's club and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a fitness center, a garden, and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021. This 3.5-star Cozumel resort is smoke free.

  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sunny Side Grill - This family restaurant is located by the pool. Open 24 hours.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Nearby Activities

Recreational amenities at the resort include a private beach, an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Boat tours on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a MXN 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Grey water recycling system
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 140 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Sunscape
  • Cozumel Sunscape Sabor
  • Sabor All Inclusive Cozumel
  • Sabor Cozumel
  • Sabor Cozumel All Inclusive
  • Sabor Sunscape
  • Sunscape Sabor
  • Sunscape Sabor All Inclusive
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel All Inclusive All-inclusive property
  • Sabor Cozumel Hotel Cozumel
  • Sunscape Sabor All Inclusive All-inclusive property
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sunscape Sabor Cozumel - All Inclusive Resort
  • Sunscape Sabor Cozumel Optional All Inclusive
  • Sunscape Sabor Cozumel - All Inclusive Cozumel
  • Sunscape Sabor Cozumel - All Inclusive Resort Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.