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"When arriving at our room it was disappointing. We booked a double bed garden view, however the room was far from the ocean, was on the third floor a
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Within a 15-minute walk of the property, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Mr. Sancho's Beach Club and San Francisco Beach are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 3 restaurants. There's fun for all ages with a free kid's club and a playground, and free childcare is an added bonus. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.
WiFi, balconies
The 218 guestrooms have TVs with cable channels and offer WiFi and free minibar items. Balconies, free bottled water, and ceiling fans are also available.
Sunscape Sabor Cozumel - All Inclusive ratings based on 46 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sunscape Sabor Cozumel - All Inclusive
Everyone (35)Couples (1)Family (10)
3 out of 5
When arriving at our room it was disappointing. We booked a double bed garden view, however the room was far from the ocean, was on the third floor and away from the pool as well. We had some mobility issues so they recognized that right away and moved us into a ground level room that was a little underpar. We then decided we wanted an ocean view and they were able to accommodate us with an upgrade. Which was a reasonable rate. This upgrade made the entire trip for us. They were helpful. We made friends with Alejandro who was amazing. The car rental person Jesus was super helpful as well. Most of the staff were super nice, however the areas that could improve were the older bartenders. Not overly friendly but accommodating. I am use to more friendly bar tenders. I thought the food was better than I expected. Portofino's, and the Italian restaurant were decent. Some of the rooms are in desperate need for an upgrade. Also if you are expecting to walk out into the water and feel sand beneath your feet, this isn't going to happen. Very rocky for sure, but great for snorkeling, paddle boarding and kayaking. Entertainment was ok. They had volleyball games which were fun. David did a great job organizing this. At night they had different things, fire show was excellent, mariachi band with the dinner pool side and vendors was great as well. They had a suds dance party, fun. Vacations are what you make them.
Posted by Maggie, from Iowa on Feb 26, 2020
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Comment from Hotel Management
Mar 19, 2020
by Management area
Dear Maggie,
Thank you for taking the time to write a review of our resort. It is very important to us your feedback for improvement every day. We hope to see you again next year to enjoy another vacation with us. We are sure you will love the improvements.
I remain at your service
Eduardo Betancourt
4 out of 5
Posted by a verified traveler on Feb 16, 2020
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Comment from Hotel Management
Mar 19, 2020
by Management area
Dear Guets
Thank you for sharing your rating.
We hope to see you soon.
I remain at your service
Eduardo Betancourt
5 out of 5
I liked the rooms and staff what I don't like ate the people that are selling the time share crap
Posted by a verified traveler on Feb 16, 2020
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Comment from Hotel Management
Mar 19, 2020
by Management area
Dear Guest
Thank you for giving us the opportunity of hosting you at Sunscape Sabor Cozumel and for sharing your experience with us. . Allow me to mention that It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. Our staff is committed to making sure that the Mexican adage: "Mi casa es su casa," (My home is your home) is fulfilled throughout our resort. We appreciate your suggestions about the vacation club, I am going to share your comments with them.
We look forward to hosting you on your next visit to Cozumel!
I remain at your service
Eduardo Betancourt
2 out of 5
Posted by a verified traveler on Feb 4, 2020
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Comment from Hotel Management
Mar 20, 2020
by Management area
Dear Guests
Thank you for your rating. We hope you can share more details about the opportunity areas.
regards
4 out of 5
Posted by a verified traveler on Jan 20, 2020
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Comment from Hotel Management
Jan 20, 2020
by Management area
Hello
Thank you for sharing your rating with us.
We are going to continue working to offer you the vacation you deserve.
I remain at your service
Eduardo Betancourt
4 out of 5
Posted by a verified traveler on Jan 3, 2020
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Comment from Hotel Management
Jan 9, 2020
by Management area
Dear guest,
We appreciate the time you have taken to rates us.
We appreciate you recommending us and we hope to see you again soon.
Regards
Eduardo Betancourt
4 out of 5
staff were solicitous and tried to meet every need
Posted by a verified traveler on Nov 27, 2019
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Comment from Hotel Management
Dec 7, 2019
by Management area
Thank you for sharing your experience and thank you also for your patronage of Sunscape Sabor Cozumel. Our team looks forward to having you back in a not too distant future.
Regards
3 out of 5
The staffs were friendly and very professio al. Angel and Max from the El Patio restaurant were excellence in theue services.
Posted by a verified traveler on Sep 21, 2019
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Comment from Hotel Management
Sep 26, 2019
by Management area
Dear
Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We are sharing your comments with our team.
I remain at your service
Eduardo Betancourt
3 out of 5
Posted by a verified traveler on Jul 21, 2019
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Comment from Hotel Management
Sep 13, 2019
by Management area
Dear Guest
We truly appreciate your rating. we hope you can share more details about your stay in order to identify our opportunity areas
We look forward to welcome you back to provide you the memorable stay that you deserve.
I remain at your service
Eduardo Betancourt
4 out of 5
Location-excellent! Great snorkeling right out our door which was our primary reason for coming to Cozumel. Bar glasses desperately need replacing; they never look clean. Would recommend bringing own insulated tumbler. Food was mediocre. One day they cooked on the beachside which was awesome! Entertainment staff was lively, engaging and truly great. Moaserrat was a gem.
Maids did a good job keeping rooms clean. But overall the rooms need much updating.
The front desk staff was nice, but able to assist us with an early departure refund. Checking in was a breeze, but clearly if you need true help, they are not very well trained in custom service.
We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 27 March 2020 to 14 July 2020 (dates subject to change).
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All meals, snacks, and local beverages included
Dining availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Windsurfing
Land activities
Fitness facilities
Soccer
Volleyball
Kids' club
Supervised activities for children between 3 and 12 years old
Entertainment
Onsite live performances
Not included
Golf green fees
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for premium food items
Premium and/or non-domestic beverages
Surcharge for bottled wine
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Activities and services offered by independent operators
Offsite tours
Kayaking included
Windsurfing included
Taxes included
Airport transfers not included
Premium/non-domestic beverages not included
Fitness facilities included
Premium food items not included
Wireless Internet access not included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Scuba diving lessons not included
Local beverages and soft drinks only
Gratuities included
All food and beverages included
Food and beverage restrictions apply
One or more venues limit dining availability
Surcharge for premium food items
Surcharge for bottled wine
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Snorkeling included
Property Features
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Sunscape Sabor Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free. This 3.5-star Cozumel property is smoke free.
Sunscape Sabor Cozumel - All Inclusive offers 218 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Premium cable television is provided. This Cozumel property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Private balcony
Stocked minibar (free)
Television
Cable channels
Premium channels
Housekeeping (daily)
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Sunscape Sabor Cozumel - All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.
El Patio - This restaurant specializes in Mexican cuisine.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Da Mario - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner.
Nearby Activities
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Free bicycles on site
Fishing on site
Golfing nearby
Volleyball on site
Kayaking on site
Water skiing on site
Windsurfing on site
Parasailing on site
Playground on site
Ecotours nearby
Fitness classes on site
Boat tours on site
Basketball on site
Scooter/moped rentals on site
Scuba diving on site
Personal motorized watercraft on site
Spa Services
Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.
Number of treatment rooms 12
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair accessible parking
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property uses solar energy, plus a grey water recycling system.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property uses solar energy, plus a grey water recycling system.
Grey water recycling system
Debit cards not accepted
No cribs (infant beds) available
No elevators
Minimum guest age is 18
Renewable energy source - solar
Fees
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: MXN 140 per night (rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cozumel Sunscape
Cozumel Sunscape Sabor
Sabor All Inclusive Cozumel
Sabor Cozumel
Sabor Cozumel All Inclusive
Sabor Sunscape
Sunscape Sabor
Sunscape Sabor All Inclusive
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel All Inclusive
Sunscape Sabor Cozumel All Inclusive All-inclusive property
Sabor Cozumel Hotel Cozumel
Sunscape Sabor All Inclusive All-inclusive property
Sunscape Sabor Cozumel - All Inclusive Cozumel
Sunscape Sabor Cozumel - All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions
There are 3 onsite restaurants, offering options like Mexican cuisine, a poolside location, and ocean views.
This property offers free self parking.
Sunscape Sabor Cozumel - All Inclusive is 9.9 mi (25-min drive) away from the Cozumel, Quintana Roo (CZM-Cozumel Intl.) airport, the closest popular airport to the property.
Sunscape Sabor Cozumel - All Inclusive features 2 outdoor pools.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Sunscape Spa by Pevonia, where you can enjoy beach massages, body treatments, and thalassotherapy.
Sunscape Sabor Cozumel - All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Sunscape Sabor Cozumel - All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
