"Great secure property right on the beach. Great snorkeling, paddle boarding, kayaking all included. Great for family vacations. " More

By a verified traveler on Sun 25 Jun 2017

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Hotel Description

An all-inclusive stay in Cozumel awaits you at Sunscape Sabor Cozumel - All Inclusive. Within just a 15-minute stroll, you'll find Paradise Beach and Mr. Sancho's Beach Club. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy TVs with cable channels, and all 218 rooms feature balconies, WiFi, and free bottled water. Minibars, ceiling fans, and safes are also available.

A day of pampering at Sunscape Spa by Pevonia can include beachside massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, El Patio, serves Mexican cuisine and is open for dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the private beach and enjoy the onsite free kids' club, fitness center, and spa tub. Plus you'll find free WiFi in public areas, a sauna, and free supervised kids' activities. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also the convenience of free self parking.

With a stay at this 3.5-star Cozumel resort, you'll be 1.3 km (0.8 mi) from Playa Mia Grand Beach and Water Park and 2.8 km (1.8 mi) from Nachi Cocom Beach Club & Water Sport Center.

Deluxe Room, 2 Double Beds (Tropical View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$136 per night

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, View (Tropical)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Jetted Tub, Ocean View (Honeymoon Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub, View (Tropical)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunscape Sabor Cozumel - All Inclusive ratings based on 60 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

In Need of Repair and Poor Customer Service

Let me start out by saying that my husband and I have been going to this resort since it was the Wyndham. Through its ups and downs we have come back year after year bringing friends and family and recommending others to come (who have, based on our praises), but this year is the last year. The place is in great need of repair. Besides the stench of sewer in places around the buildings, many other factors had us very disappointed in a resort we once loved. Our shower had water that sprayed out of the plunger that you pull up for the shower, we told front desk to no avail and at one point became so bad that the plunger popped out and water spewed like a geyser, soaking the ceiling and towels on the rack. I couldn't call front desk because the phone did not work. My husband had to try to fix the shower just so we could finish bathing.The front desk was told several times about the shower and phone, and we were always told someone would get right on it, but it never happened. We couldn't call out for a wake up call or taxi, even though the guy at the front desk told us to dial zero to call for taxi...we had told him the phone did not work. Even after contacting Sunscape Sabor Cozumel on Facebook, the person told me that I had to dial zero to dial out. Please tell me what part of phone doesn't work did they not hear? I was contacted today by the Facebook contact only to tell me that they would "verify" with someone from Sunscape. The bar service was poor. Alfredo was very

Posted by , from Texas on Jul 11, 2017

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5 out of 5

Great hotel right on the beach!!

Cons: Food was okay. Beach/pool towels were hard to get.
Great secure property right on the beach. Great snorkeling, paddle boarding, kayaking all included. Great for family vacations.

Posted by on Jun 25, 2017

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2 out of 5

Basic Resort, Amenities Lacking

The facility was nice and in a decent location if you are wanting to snorkel/dive/deep sea fish. Hotel staff was very pleasant, but non-responsive to requests. It took multiple calls to get water, towels, etc. the waiter staff was inconsistent and had to be chased down. Hotel offered $200 hotel credit incentive at booking, which turned out to be the total benefit of a "coupon" package. ($40 to the spa to use towards buying a $180 massage, $10 to use on a $25 or higher priced bottle of wine, etc). While we would not expect outstanding food at an all inclusive, we were still disappointed by the meals. The same menu was offered every single day, with flavor being very hit and miss. There is no room service for food. The bar staff was friendly, however, they do not offer the option to select top shelf liquor, even if you are willing to pay for it. Pools were nice, grab towels early thou, they run out fast and are not replaced quickly. The hotel offers paddle boards, kayaks and other equip for use and made the borrowing process quite simple. The hotel offers free wifi in the lobby but not the rooms, tv is pay per view. Overall: if you want to spend your time doing sea activities this would be an adequate resort. If you plan to stay on the resort the entire time, the amenities are lacking.

Posted by , from Denver, CO on Jun 22, 2017

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3 out of 5

Beach Hotel

Hotel was on the beach, and the beach was beautiful. One the first day we arrived we were swarmed by the VIP membership people, they told us, NOT asked us to show up for their next day presentation, we didn't realize what was going on because they made it sound like it was mandatory meeting that we had to attend. The next day we showed up at 9am and sat through a 4 hour sales presentation, we finally felt comfortable to tell them no after the 4 hours, 4 hours taken from our vacation, that we won't get back. We were given $100 but if we would have known this was a sales presentation up front, we would've told them no so we could continue on with our vacation. The rooms were not worth what we paid for, only 2 star worthy, the tub would back up every time it was in used, we never had consistent hot water while taking our showers and the food was not the best. If I had to rebook another trip, it will certainly not be this hotel.

Posted by , from Denver on May 21, 2017

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5 out of 5

Best Hotel

Pros: I have nothing to say bad about this hotel. We will be back next year. Just going to stay longer to enjoy the hotel more. Great food.
Top of the line staff. Great food. Real nice beach. Great pools. very clean. Towels on every chair first am, every day. An extra towels at pool side and beach. Room was perfect. Fridge restocked ever day.

Posted by on May 11, 2017

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5 out of 5

...very nice place to stay

Pros: We liked the room, many choices of places to eat, evening entertainment is good(especially the break dance show!)staff couldn't be more accommodating.
Cons: Everything was satisfactory for us.
Location: The hotel is a bit away from downtown but a taxi will get you there for $13(one way-ouch!!!). There is hotel pick up for most excursions.
For a 3.5 star hotel rating you really get a bang for your buck! This hotel has a wonderful layout. Its like a small village. The buildings exterior is very well kept up and the grounds are clean. The landscape is very pleasing as you walk around. We really like the size of the rooms as they are roomy and very comfortable. My wife and I enjoyed sitting out on the balcony especially in the morning as we had our coffee. We very much enjoyed this hotel and we look forward to returning as soon as we can. This will be our "go to " hotel whenever we visit Cozumel. If you are a 3-4 star hotel kind of person then this is the place for you. You will be happy with your choice. We loved it there. Thank you Sunscape Sabor for all you do to make a visitor happy!

Posted by , from Connecticut on Apr 18, 2017

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3 out of 5

Customer service and food

Housekeeping was great, the service staff especially around the pool we're pretty much useless and very lazy, the food was okay not great, the alcohol was low end at best.

Posted by , from Co. on Apr 13, 2017

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5 out of 5

On the beach

Lots of options for dining as well as plenty of entertainment options. Friendly staff and beautiful location.

Posted by , from Tennessee on Apr 11, 2017

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4 out of 5

Great stay

Second year in a row staying at this resort. Rooms a bit out dated but clean and comfy.beautiful beach, rocky shoreline due to being an island but easily navigated with water shoes. Amazing staff, great food. Totally worth the price!!

Posted by , from Perrysburg, Ohio on Mar 27, 2017

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5 out of 5

Great, relaxing vacation

Pros: Easy beach access
Cons: Kleenex in bathroom
We were very pleased with the resort. We had been there 9 years ago, and would go back again. The beach/ocean access is great. The snorkeling from shore is some of the best we ever had. We really were impressed by the improvement in the food. The only "bad" meal was when we ordered something way out of our comfort zone. Room was nice enough and cleaned every day. Sometimes it took a while for water to get hot, but never had a cold shower

Posted by , from iowa on Mar 1, 2017

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About the Sunscape Sabor Cozumel - All Inclusive

Location Carretera Costera Sur Km 12.9, Cozumel, QROO 77600

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Sunscape Sabor Cozumel - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. At Sunscape Sabor Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a spa tub, and a steam room. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in April 2013.

  • 218 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Built in 1996
  • Buffet breakfast (free)
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking

Room Amenities

Sunscape Sabor Cozumel - All Inclusive offers 218 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Premium cable television is provided. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Sunscape Sabor Cozumel - All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.

El Patio - This restaurant specializes in Mexican cuisine.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only.

Da Mario - This beachfront restaurant serves lunch and dinner.

Entertainment

Daily activities are included in the package. Night entertainment is available on certain days of the week.

Nearby Activities

The majority of recreational activities and facilities described below are included in the room rate for this resort.

Sabor Cozumel Resort offers 3 swimming pools available to all guests. The freeform pool is the site of lively activities while a quieter, adults-only pool in the shape of a figure 8. A third pool is located in the Regency area in a quiet location.

Guests are offered complimentary use of the tennis courts, bicycles, snorkeling gear, kayaks, and windsurfers. Pool and outdoor aerobic sessions are also available for no charge. Other equipment including motorized water sports equipment such as banana boats can be rented (surcharges). The resort's dive shop includes a pool for scuba-diving lessons and conducts certification classes. It can arrange scuba and snorkeling excursions, and reef, wreck, cave, and night dives (surcharges for all instruction and excursions).

Guests can golf at the Cozumel Country Club at discounted green fees. The 18-hole, par-72 course features a practice range and practice green. It is 18 km (11 mi) away.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property does not allow children.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 140 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Sunscape
  • Cozumel Sunscape Sabor
  • Sabor All Inclusive Cozumel
  • Sabor Cozumel
  • Sabor Cozumel All Inclusive
  • Sabor Sunscape
  • Sunscape Sabor
  • Sunscape Sabor All Inclusive
  • Sunscape Sabor Cozumel
  • Sunscape Sabor Cozumel All Inclusive
  • Sabor Cozumel Hotel Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Family Suite USD 400 Resort Coupon Offer
Book a stay in any Family Suite rate category and receive the following benefits:

  • USD 400 resort coupons to be used as follows:
  • 2 spa treatment coupons worth USD 40 each (1 spa coupon to be used per visit)
  • 1 spa treatment coupon worth USD 20
  • 1 USD 40 romantic dining coupon
  • 1 USD 20 romantic dining coupon (can be combined)
  • Up to USD 10 coupon value to be applied to 1 bottle of wine

Must book a Family Suite room category to receive benefits. Resort coupons and redemption details provided at check-in. Only 1 spa coupon can be redeemed per spa treatment. Coupons toward wine purchases cannot be combined. Spa appointment may be required. Taxes and gratuity may not be included. Resort coupon cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Guaranteed Stay
Book a stay at Sabor Cozumel Resort and Spa and your stay is guaranteed. In the unlikely and doubtful case a hurricane/storm event occurs, and a guest's stay must be shortened, the unused nights will be reimbursed. In addition, Sabor Cozumel Resort will extend a "Two Nights Free" certificate for a future stay as a gift. Restrictions may apply. Offer available for hurricane/storm events only.

USD 200 Resort Coupon Offer

Book a stay in any rate category and receive the following:

  • Accommodations as selected
  • USD 200 resort coupons to be used as follows:
  • 2 spa treatment coupons worth USD 40 each (1 spa coupon to be used per visit)
  • 1 spa treatment coupon worth USD 20
  • 1 USD 40 romantic dining coupon
  • 1 USD 20 romantic dining coupon (can be combined)
  • Up to USD 10 coupon value to be applied to 1 bottle of wine

Resort coupons and redemption details provided at check-in. Taxes and gratuity may not be included. Resort coupon cannot be applied towards room rate or taxes. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.