"This review is going to be about our entire Cozumel vacation experience. The first thing I would like to mention is that if you are staying in Cozume ... " More

By a verified traveler on Wed 24 Feb 2016

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Hotel Description

An all-inclusive stay in Cozumel awaits you at Allegro Cozumel All Inclusive. Within a 5-minute stroll you'll find Nachi Cocom Beach Club & Water Sport Center and Mr. Sancho's Beach Club within a 20-minute walk. Highlights at this beachfront resort include 5 restaurants, 5 outdoor swimming pools, and a full-service spa.

All 305 rooms feature flat-screen TVs with cable channels, and you can enjoy patios, in-room childcare, and coffee/tea makers. Nice touches to enhance your stay include soaking tubs, bathrobes, and free toiletries. Free minibar items, free bottled water, and ceiling fans are also available.

A day of pampering can include body wraps and aromatherapy along with access to the sauna and spa tub. With 5 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 3 outdoor tennis courts, free water park, and nightclub. Other amenities include a fitness center, a spa tub, and a sauna. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 3.5-star Cozumel resort, you'll be 2.6 km (1.6 mi) from Paradise Beach.

Allegro Cozumel All Inclusive ratings based on 92 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Overbooked - Got bumped to a different resort

Pros: Good food, even at the buffets. Great service. Gorgeous beach. Enough activities to keep everyone busy.
Cons: More help at the pool bar would be nice. Had to wait in line for a drink almost every time.
This review is going to be about our entire Cozumel vacation experience. The first thing I would like to mention is that if you are staying in Cozumel and are landing in Cancun, make sure you have enough time to get down to the port in Playa del Carmen (about 45 minutes from the airport) before the last ferry leaves for the day, which is usually 10 pm. We did not know this until a day before our vacation and had to switch our flights around. The ferry ride is beautiful from Playa del Carmen to Cozumel. There are 3 different companies that run at different times, so don't book a round trip ticket, just in case that company isn't running at the time you need to return. We got to the Allegro resort l;ate on Friday night and was told they were overbooked and we were being "upgraded" to the Occidental Grand resort next door. They paid for our taxi ride there. Check in at Occidental went smooth, but we ended up with a room with 2 double beds. We were too exhausted to even bother changing to a room with a king bed. We don't spend much time in our room anyway. We did have an issue with our toilet one day, reported it that morning, and before noon it was fixed. Very nice resort. We were in building 12, which was up towards the front of the resort so it was a long walk to the pool/beach. Good food. Fun activities at the pool. Gorgeous beach. We kayaked and snorkeled.

Posted by , from Des Moines, IA on Feb 24, 2016

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Comment from Hotel Management

Jun 21, 2016 by Monica P

Hi Tammy, Thank you for taking the time to write a review for us. We are glad you enjoyed some of our hotel features and appreciate your feedback regarding those who fail short, we will take your comments into consideration in order to maintain our quality standards. Warm regards from Occidental Allegro Cozumel

4 out of 5

Travelocity is oblivious

Visited this hotel before, great place to stay, Travelocity is apparently completely unaware it is currently and temporarily closed.

Posted by on Nov 2, 2015

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Comment from Hotel Management

Nov 13, 2015 by Monica P

Dear Guest. Thank you for your review. We are glad to know you enjoyed your stay and we hope to host you in a near future. Warm Regards !

2 out of 5

3rd stay not so good

Pros: very friendly room maids and waiters. Also, the resort is beautiful from a landscaping perspective. Very well taken grounds.
Cons: the rooms! they need updated and maintenence needs to be done more often to keep things in better running condition
Location: location is well away from town that provides a quiet atmoshere. Mr. Sanchos is right next door to resort if you have kids
this was our 3rd stay at the ALLEGRO in Cozumel and it was a bad experience. We had a group of 8 and we were supposed to have 4 rooms that were adjoining and next to each other and they split us up on opposite sides of the resort. Our phone in our room did not work for 4 days after everyday going to the lobby to ask them to fix it. This was our only way to communicate with our family since our cell phones don't work in Mexico. Our toilet also was not working for 4 days. After 4 days and repeated promises from the lobby workers they finally got it fixed. The air conditioning in our room and our in-laws room were not keeping our rooms cool the entire 7 days that we were there. Hotel maintence said the rooms were fine. NOT!! The previous 2 stays were wonderful but this time was a major let down. If this would have been our 1st visit here then it would have been our last one as well. We were also supposed to be upgraded with extra perks in our room but we didn't receive anything different from the 1st timers. We were atleast to have a refridgerator in our rooms and never got one even after continual request to hotel lobby staff. Come on Allegro, you can do better!

Posted by , from kansas on Aug 2, 2015

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Comment from Hotel Management

Aug 8, 2015 by Monica P

Dear Guest, Thank you for taking the time to write a review for us. We appreciate your feedback , you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Warm regards! Mónica Palacios Guest Experience Manager Occidental Allegro Cozumel

3 out of 5

Very nice resort Beautiful beach All inclusive

Alegro Cozumel, beautiful resort, beautiful beach, excellent for divers. Very helpful and friendly staff. Second time in Alrgro, recommended.

Posted by , from n.j. on Jun 22, 2015

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Comment from Hotel Management

Jun 30, 2015 by Monica P

Dear Guest! Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel, and felt compelled to blog about us! We love it! We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm Regards!

2 out of 5

Sewer gas in room bad head aches. Food was good

The rooms and outside had sewer gas. We could not sleep. From 9:00 "pm till morning 8,:00 am.. The food was good and the staff was good..

Posted by on Mar 31, 2015

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Comment from Hotel Management

Mar 31, 2015 by Reputation Manager

Hi, Thank you for taking the time to write a review for us. We will revise the comment about the smell, as it is not a regular occurance,. We apologize for not having been up to your expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel

1 out of 5

Warning! Stay away.

Pros: The beach and limited service people.
Cons: Provide proper maintenance. Fire existing management and hired better quality and more intelligent staff. The food quality needs improvement.
Location: Not near anything. Need to get transportation to go downtown for shopping and to go around to see the limited Mayan ruins.
The beach was the nicest part along with some of the maids and restaurant servers . Was there for five days and had to change rooms four times due to poorly maintained rooms. Most rooms lack air conditioning and warm water. Also, sewage smell was prevalent in half of the rooms. Management could have cared less and I had to be persistent until they finally provided a decent room. One of the pools had to be filled daily due to the water leaking out in the large cracks present. Food availability at the all inclusive resort was not served continuously all day. This caused long lines to form especially when they opened for lunch. The most informative person was one of the workers who was selling time shares. Go to another resort whose facility is maintained and the workers are trained and really care.

Posted by , from Florida on Mar 24, 2015

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Comment from Hotel Management

Mar 31, 2015 by Reputation Manager

Hi Jim, Thank you for taking the time to write a review for us. We appreciate your feedback and sincerely apologize for not having been up to your expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel

4 out of 5
Worth the money ! Very nice staff , good food clean rooms 

Posted by on May 3, 2013

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2 out of 5

Beware !

Pros: Free breakfast
I requested early check in - had to wait 4 hours Room was dirty, AC did not work - it took 2 days to get it medium clean and next day for the AC The grounds are NOT pretty, too much area for the kids - NO flowers anywhere The food is medium, drinks are served in the cheapest plastic glasses. The buffets are good - the service is medium at best. The location is good - Better to spend more $$ somewhere else !

Posted by on Apr 8, 2013

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1 out of 5

OUTDATED, UNDERSTAFFED, HORRIBLE FOOD, FILTHY

Cons: No free Internet, Noisy, Poor breakfast
We booked this vacation for Spring Break, 2013. We brought our daughters for a week of relaxation and lying by the pool. We chose an all-inclusive because we have had great luck in the past and because we love Cozumel. This was the worst trip we have ever booked. Check-in was great! We were greeted almost immediately and taken to our rooms fairly quickly. The rooms were dirty and appeared to be thrown together. Our daughters room was on the second floor and the first thing they pointed out was that they could see the sky throught the roof. A point of concern as they dont want to be rained on and dont like sleeping with critters. The beds in both rooms were not as comfortable as a sheet of plywood would have been. We have never slept on beds as hard and uncomfortable as these beds. On the third day it rained and the fun began. My wife and I had moved to the upstairs room next to our daughters when it came available, therefore, we had a thatched roof as well. We drove into town to shop and while we were gone it rained very heavily. When we returned to our rooms they were flooded. The beds were standing in water, the floor was completely soaked, the TV cabinet was soaked. We called for room service, they sent a housekeeper who promptly changed the linens on the soaked beds. The fresh linens were then soaked. After much persistence, we were able to convince the staff to replace the mattresses. The soaked and already black moldy mattresses were replaced with dry, black moldy mattresses. Much of our belongings were soaked with rain water and we were able to dry most of it out, however, one of our daughters Iphones was completely ruined along with a book that we had bought for the trip. No offer to repair or replace these items even though they were ruined because of the resorts incompetence. The food was barely edible. Food handling is not a priority there. Many times we watched the staff scrape spilled food off the counter top near the food bins and throw it right back into the bins. The resort was full and there definitely was not enough staff to handle the guests that were booked. We waited in lines for almost everything, not because there was not enough room, there were many tables available each time. We waited for one of the few staff to be available to accomadate the waiting guests. We were very disappointed. We did not get the level of service one would expect for the price we paid.

Posted by , from Texas, USA on Mar 25, 2013

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2 out of 5

Dirty rooms, bad food...

Cons: Noisy, dirty
The first thing I noticed when we checked into our room was cob webs hanging from the curtain rods. The rooms have definitely not been remodeled in a while either, but I was able to overlook the dingy tile and dust throughout the entire room UNTIL I found crumbled Pringles chips in BOTH of the double beds in our room. They had obviously not bothered changing the sheets before we checked in. I realized this around 10 PM. I called down to the front desk and requested that the sheets be changed. It took 3 phone calls after the initial call and an hour of waiting before housekeeping showed up to change them. This was frustrating as we were tired and wanting to go to bed. Aside from cleanliness, there were other issues. The food was edible at best. The lunch buffet is not even worth eating as the food is so low quality and the line to get a table was usually at least a 15 minute wait. Do not even bother making reservations at their "a la carte" restaurants because the food is TERRIBLE. I could not believe that the buffet food was better than a made-to-order meal but it was. Surprisingly the drinks were pretty decent. All frozen drinks were very good - this was a pleasant surprise as I find that the frozen drinks are usually not worth drinking at all inclusive’s but this was not the case at Allegro. The absolute worst thing about this hotel is the lack of sound proofing in the walls. Unless you don't have anyone staying in the rooms above, behind or beside you, you will probably not get a good night’s rest during your stay. You can hear EVERYTHING that people in adjoining rooms are saying. This is not an exaggeration. My husband and I had to purchase $8.00 ear plugs from the gift shop and could still hear every word that our neighbors were saying. Unfortunately for us, the people staying in the room directly behind us liked to stay up until 3:00 am every morning and party. We got NO sleep on this vacation due to this issue. We changed from a bottom floor room to a top floor room thinking that it would be less noisy but we were wrong. In the bottom floor room you could hear every step that was taken by the people above you and could hear water running anytime the sink or shower was used. We moved to a top floor room thinking our problems would be solved but found things were worse up there. The top floor rooms have a thatched roof so there is literally nothing but straw for a sound barrier between the top of your room and the adjoining rooms. One morning our neighbors were smoking and our room wreaked of smoke. All in all, I would not return. This place is pretty low quality overall.

Posted by , from Austin, TX, USA on Mar 19, 2013

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All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Allegro Cozumel All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Allegro Cozumel All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Allegro Cozumel All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cozumel resort.

  • 305 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Built in 1992
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (18.5 km / 11.5 mi)
  • Parking: Free self parking

Room Amenities

Allegro Cozumel All Inclusive offers 305 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2016.

  • Private patio
  • Deep soaking tub
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Allegro Cozumel All Inclusive has 5 restaurants on site.

Nearby Activities

Multilingual staff members bring fun, games, and contests to the beach and pool areas during the day. The activity schedule at Allegro Cozumel All Inclusive also includes non-motorized water sports such as windsurfing, kayaking, and sailing. A Kids' Club keeps children 4–12 busy and making new friends. Tennis enthusiasts can enjoy four illuminated hard-surface courts and tennis clinics to improve technique. The Palancar Reef, well-known among divers, is five minutes away by boat. For surcharges, dive courses, certification, and tours can be arranged by the certified staff at the on-site dive center.

Besides diving, the Cozumel area is popular for fishing and boating, and horse riding. Hotel staff can help arrange excursions.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing on site
  • Scooter/moped rentals nearby

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Allegro All Inclusive
  • Allegro All Inclusive Cozumel
  • Allegro Cozumel
  • Allegro Cozumel All Inclusive
  • Cozumel Allegro
  • Occidental Allegro Cozumel Hotel Cozumel
  • Occidental Allegro Resort All Inclusive
  • Allegro Cozumel Resort All Inclusive
  • Allegro Resort All Inclusive

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 1 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Resort Credit Discount Voucher

Book a stay in any room or rate category for travel now-December 31, 2017 and receive USD 500 in discounts on select resort activities (per room, per stay).


Must book room or rate plan with offer available to receive benefits. Resort voucher and redemption details provided at check-in. Purchase may be required. Taxes and gratuity may not be included. Resort voucher cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.