"The hotel is located in a great location on the beach area. There are multiple pools with great views. The rooms are cute and clean. Our group or e ... " More

By a verified traveler on Thu 11 Jan 2018

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Hotel Description

An all-inclusive stay in Cozumel awaits you at Allegro Cozumel All Inclusive. Within a 5-minute stroll you'll find Nachi Cocom Beach Club & Water Sport Center and Mr. Sancho's Beach Club within a 20-minute walk. Highlights at this beachfront resort include 5 restaurants, 5 outdoor swimming pools, and a full-service spa.

All 305 rooms feature flat-screen TVs with cable channels, and you can enjoy patios, WiFi, and in-room childcare. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Free minibar items, coffee/tea makers, and free bottled water are also available.

A day of pampering can include body wraps and aromatherapy along with access to the sauna and spa tub. With 5 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 3 outdoor tennis courts, free water park, and nightclub. Other amenities include a fitness center, a spa tub, and a sauna. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 3.5-star Cozumel resort, you'll be 2.6 km (1.6 mi) from Paradise Beach.

Superior Room (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Single Room (Premium)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Superior Premium Level, 2 adults + 1 child

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Premium Level, 2 adults + 2 children

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Premium Level, 3 adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Premium Level, 3 adults + 1 child

Bed Count 1 King Bed Maximum Occupancy 4 Max

Allegro Cozumel All Inclusive ratings based on 94 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Hotel Allegro Cozumel

Pros: The location and the polite staff.
Cons: Food quality was very poor and needs to definitely be addressed.
Location: Close to airport, lots of afternoon day trips and night life. Fishing and scuba trips will pick you up at Allegro pier. This was very nice.
The hotel is located in a great location on the beach area. There are multiple pools with great views. The rooms are cute and clean. Our group or eight all got sick from something probably at the resort. Just like cruise ships, it is a hazard. We heard a few other stories from other guests. The staff didn't seem to know of any other illnesses. Bar services were great, staff very friendly. Lots of iguanas and coatimundis, very fun to watch. Food was very undesirable, this has been our experience at Barcelo resorts. Plan to eat out, which there are a lot of good restaurants close.

Posted by , from nebraska on Jan 11, 2018

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Comment from Hotel Management

Jan 21, 2018 by Mirna Peralta

Dear Robert, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Allegro Cozumel hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We sincerely regret reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

3 out of 5

Hotel with amazing beach

My gf and I were there for a week celebrating our birthdays. Hotel was nice with beautiful palm trees everywhere. The staff was friendly and welcoming. The room was comfortable but small too, the one thing we did not like was the lack of privacy. The walls in the rooms were real thin and we could hear our neighbors tv or their conversations and even their private time, which was pretty akward and unpleasant. The food was ok (not the best thing on the island) but they switched up the menu every day. We also had to pay for the WiFi, the hotel does not offer free WiFi. Overall I think their beauiful beach made up for everything, which was the main reason why we ended up choosing this hotel.

Posted by , from California on Dec 11, 2017

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Comment from Hotel Management

Jan 20, 2018 by Mirna Peralta

Dear Adriana, Thank you for taking the time to share your Allegro Cozumel experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards! Mirna Peralta Guest Experience Manager Allegro Cozumel

3 out of 5

Overbooked - Got bumped to a different resort

Pros: Good food, even at the buffets. Great service. Gorgeous beach. Enough activities to keep everyone busy.
Cons: More help at the pool bar would be nice. Had to wait in line for a drink almost every time.
This review is going to be about our entire Cozumel vacation experience. The first thing I would like to mention is that if you are staying in Cozumel and are landing in Cancun, make sure you have enough time to get down to the port in Playa del Carmen (about 45 minutes from the airport) before the last ferry leaves for the day, which is usually 10 pm. We did not know this until a day before our vacation and had to switch our flights around. The ferry ride is beautiful from Playa del Carmen to Cozumel. There are 3 different companies that run at different times, so don't book a round trip ticket, just in case that company isn't running at the time you need to return. We got to the Allegro resort l;ate on Friday night and was told they were overbooked and we were being "upgraded" to the Occidental Grand resort next door. They paid for our taxi ride there. Check in at Occidental went smooth, but we ended up with a room with 2 double beds. We were too exhausted to even bother changing to a room with a king bed. We don't spend much time in our room anyway. We did have an issue with our toilet one day, reported it that morning, and before noon it was fixed. Very nice resort. We were in building 12, which was up towards the front of the resort so it was a long walk to the pool/beach. Good food. Fun activities at the pool. Gorgeous beach. We kayaked and snorkeled.

Posted by , from Des Moines, IA on Feb 24, 2016

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Comment from Hotel Management

Jun 21, 2016 by Monica P

Hi Tammy, Thank you for taking the time to write a review for us. We are glad you enjoyed some of our hotel features and appreciate your feedback regarding those who fail short, we will take your comments into consideration in order to maintain our quality standards. Warm regards from Occidental Allegro Cozumel

4 out of 5

Travelocity is oblivious

Visited this hotel before, great place to stay, Travelocity is apparently completely unaware it is currently and temporarily closed.

Posted by on Nov 2, 2015

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Comment from Hotel Management

Nov 13, 2015 by Monica P

Dear Guest. Thank you for your review. We are glad to know you enjoyed your stay and we hope to host you in a near future. Warm Regards !

2 out of 5

3rd stay not so good

Pros: very friendly room maids and waiters. Also, the resort is beautiful from a landscaping perspective. Very well taken grounds.
Cons: the rooms! they need updated and maintenence needs to be done more often to keep things in better running condition
Location: location is well away from town that provides a quiet atmoshere. Mr. Sanchos is right next door to resort if you have kids
this was our 3rd stay at the ALLEGRO in Cozumel and it was a bad experience. We had a group of 8 and we were supposed to have 4 rooms that were adjoining and next to each other and they split us up on opposite sides of the resort. Our phone in our room did not work for 4 days after everyday going to the lobby to ask them to fix it. This was our only way to communicate with our family since our cell phones don't work in Mexico. Our toilet also was not working for 4 days. After 4 days and repeated promises from the lobby workers they finally got it fixed. The air conditioning in our room and our in-laws room were not keeping our rooms cool the entire 7 days that we were there. Hotel maintence said the rooms were fine. NOT!! The previous 2 stays were wonderful but this time was a major let down. If this would have been our 1st visit here then it would have been our last one as well. We were also supposed to be upgraded with extra perks in our room but we didn't receive anything different from the 1st timers. We were atleast to have a refridgerator in our rooms and never got one even after continual request to hotel lobby staff. Come on Allegro, you can do better!

Posted by , from kansas on Aug 2, 2015

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Comment from Hotel Management

Aug 8, 2015 by Monica P

Dear Guest, Thank you for taking the time to write a review for us. We appreciate your feedback , you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Warm regards! Mónica Palacios Guest Experience Manager Occidental Allegro Cozumel

3 out of 5

Very nice resort Beautiful beach All inclusive

Alegro Cozumel, beautiful resort, beautiful beach, excellent for divers. Very helpful and friendly staff. Second time in Alrgro, recommended.

Posted by , from n.j. on Jun 22, 2015

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Comment from Hotel Management

Jun 30, 2015 by Monica P

Dear Guest! Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel, and felt compelled to blog about us! We love it! We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm Regards!

2 out of 5

Sewer gas in room bad head aches. Food was good

The rooms and outside had sewer gas. We could not sleep. From 9:00 "pm till morning 8,:00 am.. The food was good and the staff was good..

Posted by on Mar 31, 2015

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Comment from Hotel Management

Mar 31, 2015 by Reputation Manager

Hi, Thank you for taking the time to write a review for us. We will revise the comment about the smell, as it is not a regular occurance,. We apologize for not having been up to your expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel

1 out of 5

Warning! Stay away.

Pros: The beach and limited service people.
Cons: Provide proper maintenance. Fire existing management and hired better quality and more intelligent staff. The food quality needs improvement.
Location: Not near anything. Need to get transportation to go downtown for shopping and to go around to see the limited Mayan ruins.
The beach was the nicest part along with some of the maids and restaurant servers . Was there for five days and had to change rooms four times due to poorly maintained rooms. Most rooms lack air conditioning and warm water. Also, sewage smell was prevalent in half of the rooms. Management could have cared less and I had to be persistent until they finally provided a decent room. One of the pools had to be filled daily due to the water leaking out in the large cracks present. Food availability at the all inclusive resort was not served continuously all day. This caused long lines to form especially when they opened for lunch. The most informative person was one of the workers who was selling time shares. Go to another resort whose facility is maintained and the workers are trained and really care.

Posted by , from Florida on Mar 24, 2015

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Comment from Hotel Management

Mar 31, 2015 by Reputation Manager

Hi Jim, Thank you for taking the time to write a review for us. We appreciate your feedback and sincerely apologize for not having been up to your expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel

4 out of 5
Worth the money ! Very nice staff , good food clean rooms 

Posted by on May 3, 2013

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2 out of 5

Beware !

Pros: Free breakfast
I requested early check in - had to wait 4 hours Room was dirty, AC did not work - it took 2 days to get it medium clean and next day for the AC The grounds are NOT pretty, too much area for the kids - NO flowers anywhere The food is medium, drinks are served in the cheapest plastic glasses. The buffets are good - the service is medium at best. The location is good - Better to spend more $$ somewhere else !

Posted by on Apr 8, 2013

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All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Allegro Cozumel All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Allegro Cozumel All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is available in public spaces for a fee. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Allegro Cozumel All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cozumel resort.

  • 305 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Built in 1992
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (18.5 km / 11.5 mi)
  • Parking: Free self parking

Room Amenities

Allegro Cozumel All Inclusive offers 305 air-conditioned accommodations with free minibar items and safes. Rooms open to patios. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cozumel resort provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2016.

  • Private patio
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Allegro Cozumel All Inclusive has 5 restaurants on site.

Nearby Activities

Multilingual staff members bring fun, games, and contests to the beach and pool areas during the day. The activity schedule at Allegro Cozumel All Inclusive also includes non-motorized water sports such as windsurfing, kayaking, and sailing. A Kids' Club keeps children 4–12 busy and making new friends. Tennis enthusiasts can enjoy four illuminated hard-surface courts and tennis clinics to improve technique. The Palancar Reef, well-known among divers, is five minutes away by boat. For surcharges, dive courses, certification, and tours can be arranged by the certified staff at the on-site dive center.

Besides diving, the Cozumel area is popular for fishing and boating, and horse riding. Hotel staff can help arrange excursions.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing on site
  • Scooter/moped rentals nearby

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 500 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 500 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Allegro All Inclusive
  • Allegro All Inclusive Cozumel
  • Allegro Cozumel
  • Allegro Cozumel All Inclusive
  • Cozumel Allegro
  • Occidental Allegro Cozumel Hotel Cozumel
  • Occidental Allegro Resort All Inclusive
  • Allegro Cozumel Resort All Inclusive
  • Allegro Resort All Inclusive

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.