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4.3 out of 5

"Love it love love it. First time to Cozumel and I will be back for sure. The staff was awesome and the food was delicious. Super clean hotel rooms I r ... " More

By a verified traveler on Wed 01 Aug 2018

Hotel Description

3.5-star beachfront resort near Chankanaab Beach Adventure Park

On the beach

You'll be within half a mile (1 km) of Cha'an Ka'an Observatory of Cozumel and 2 miles (3 km) of Dolphinaris with a stay here. Stingray Beach and Gonzalo Guerrero are also within 2 miles (3 km).

Full-service spa, outdoor pool

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this resort. Dine at the beachfront restaurant and relax with beach umbrellas. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare.

WiFi, balconies

The 60 guestrooms feature balconies, TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include WiFi, premium bedding, and coffee/tea makers.

Deluxe Room, Non Smoking, Garden View (Expedia Rate)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$70 per night

Deluxe Room Ocean Front Prestige

Bed Count 1 King Bed Maximum Occupancy 4 Max

Elite Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room Ocean Front Elite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

El Cid La Ceiba Beach ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for El Cid La Ceiba Beach

Everyone (8) Couples (1)
5 out of 5
As scuba divers, we have stayed in Cozumel for over 30 years. La Ceiba is now be our new home away from home!!! We lived near Cabo San Lucas so we know about staying in hotels with old Colonial charm and this is one of the best in the world! The staff is dedicated, honest, hard working and kind. They show you the true spirit behind the Mayan people and they are awesome! It was a pleasure sitting on our balcony and watching how each day the staff cleaned every inch of the hotel with a happy rhythm. Each day we started our day off with the breakfast buffet and just loved it! There was tropical, fresh fruit and a freshly made green juice that just started our day off right as we drank our hot coffee and ate our warm tortillas and watched the fish from the crystal clear waters at the restaurant. On Mother's day there was a knock on our door and our Maid was there with a basket of candy that she offered us to help ourselves to. If you want a five star corporate hotel, this is not the one for you. But if a real cultural destination that has clean rooms, great organic toiletries,comfy beds and a great ocean view, this is the one for you. We have already planned our next trip back! Upper management must love their jobs because they do such a great job and that kind of positive attitude moved right down to every member of their staff. We felt like we were staying at our Mayan Grandparent's home and they really loved us! So very safe and secure...Thanks again, Jerome Santos

Posted by , from Wildomar, CA on May 31, 2019

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Comment from Hotel Management

Jun 1, 2019 by Dear Mr. Santos

First of all, I want to thank you for rating our resort with this positive score on this platform. Your evaluation assures us that the effort of each and every member of our team is to obtain positive results and allows us to preserve the high quality service that has always distinguished us. We are proud to know that your entire stay at our facilities was truly wonderful. For all members of the Marina El Cid La Ceiba Beach Hotel, it will be a privilege to have another opportunity to welcome you in the future. Cordially, Andrés Maillard General Manager.

5 out of 5

Awesome view great staff, super clean and great ac

Love it love love it. First time to Cozumel and I will be back for sure. The staff was awesome and the food was delicious. Super clean hotel rooms I recommend the deluxe ocean view. Can't beat the view of the ocean water.

Posted by , from CA on Aug 1, 2018

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Comment from Hotel Management

Aug 1, 2018 by Dear Mr. Pedro,

First of all, thank you very much for sharing your excellent qualification for our resort on Expedia´s platform. It is a great pleasure to hear that this 1st visit to Cozumel and to our resort has been amazing. Thank you also for all your kudos to our resort and staff, your positive comments make us feel proud and assure us that we are achieving our aim: serve our guest with the highest quality service. We look forward to having the pleasure to welcome you back to our facilities in the future. Sincerely, Andrés Maillard General Manager.

4 out of 5

Great value

Pros: Great snorkeling beach
Location: Great location...close to shopping and restaurants.
We stayed here for 6 nights after a cruise. The hotel is very nice and located close to a lot of shops and restaurants. The staff was very friendly. We did not get the all inclusive but our booking included the continental breakfast, which was not worth even going to. When we went to the breakfast buffet to get our free breakfast, we were told that only all inclusive can walk through the line. We had to sit at a table and tell a waiter what fruit and pastry we wanted from the buffet (not allowed anything else). We ate most of our dinners at the restaurant because the food was very good and the prices were great. The beach is more of a snorkeling beach. There were plenty of chairs but limited shade (first come first served setup). The room was very nice and the view was great. They talked us into doing the 90 minute time share pitch (offered up some great incentives). The first half of the pitch was in the restaurant with a free lunch. Started off ok but as the saleswoman realized we weren't gonna commit, she started getting rude. After the free lunch sales pitch we were told we had to leave the tip (kinda weird). Then we went to the sales office were she became more hostile because we weren't seeing the value in it for us to sign up. After the 90 minutes we were set free and given the percs that were promised. overall its a great spot for the value...would go back.

Posted by on Mar 26, 2018

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Comment from Hotel Management

Mar 30, 2018 by Dear Mr. Jim,

Thank you very much for taking the time in sharing your kind comments about our resort through this platform. we are satisfied to realize in your comments that this past visit to Cozumel has been perfect and accommodating and that you had the opportunity to enjoy our full facilities and services. our committed to our guest is to make their vacation as stay as pleasant as possible together with the highest level of service It will be a pleasure to have the opportunity to welcome you back to El Cid La Ceiba Beach very soon. Sincerely, Andrés Maillard General Manager.

3 out of 5

Value hotel

We had to fly in a day early. The queen room we booked the first night was really a pull out sofa bed, when we complained that it was so bad I tried sleeping on the cushions on the floor,the front desk didn’t say anything except the room we booked for the rest of our stay was better. The ocean view prestige room was much better and the bed was comfortable. The hotel is older, but pretty clean, not more than a 3 star 2 1/2 if it wasn’t on the ocean. Beach area was small, but not crowded, food was ok at best. We tried to eat at the local places around there. Drinks were either Terrible tasting or really weak. Everything was adequate, we were there to scuba dive, not for the resort amenities. If you are diving, the resort is overpriced and wouldn’t match the local dive shop prices we found, so shop around a bit before you choose!

Posted by on Feb 4, 2018

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Comment from Hotel Management

Feb 8, 2018 by Dear Guest

First of all, I would like to thank you for sharing your experience through this platform. We are very sorry to hear that your recent stay at our resort was displeasure. We would like to apologize for all the situations occurred during your visit to our resort and we can assure you that we are going to take the corrective action to improve the quality of our service in order to keep offering the best level service to our guests. We hope you can give us a second chance to serve you and serve you as you deserve. Sincerely, Lupita Mariscal.

3 out of 5

Be aware of time-share pull...

Pros: Cleanliness
Cons: Offer discounts and packages the second day of stay, not immediately.
Location: Great beach spot, but cruise ships will partially block your view.
It might be pervasive across Cozumel and Cancun, but don't get lured into accepting packages for time-shares. They will waste your time, especially when you just arrived and want to get some sleep.

Posted by , from Portland OR on Jan 6, 2018

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5 out of 5

Winter Get Away :)

We stay at La Ciba every Spring and enjoy biking in Cozumel...Of course Snorkeling and Swimming. The Breakfast is fabulous !! This hotel is centrally located and we can walk to shopping and other places to eat !!

Posted by , from Fayetteville, Arkansas on Mar 22, 2017

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Comment from Hotel Management

Mar 24, 2017 by Andrés Maillard / General Manager

Dear LK, Thank you for letting us to learn about your experience in El Cid La Ceiba Beach, it is very pleasant for us to hear such a lovely comment about your vacations in here, We are really happy to hear that you enjoyed you vacations in Cozumel and did so many funny activities, Thank you for you valuation and for sharing your opinion about our Resort and our amenities through Expedia, We hope we can continue being your choice the next time your travel agenda brings you to Cozumel. Sincerely,

3 out of 5

Stayed Mar 4th - 11th 2017. I would give 4 star

Cons: Maybe offer dehumidifier for rooms and a water dispenser. We went through a lot of bottle water while there (just seems a lot of waste of plastic).
Nice place, service of all the staff was really wonderful (friendly and speedy) and the same so for the staff of the restaurant La Chopa. If I needed anything staff was always willing to help. The entertainment director (Adrian) was so nice. Hotel has a great location, except for the fact cruise ships park real close to property (so view was blocked a lot, really sucked when you wanted to watch sunset) and hearing the partying next door at Senor Frogs. I have never been to Cozumel before, so I didn't expect the rooms to be so humid (didn't like sticking to my sheets). Those who cleaned my room, did a wonderful job and left cute towel characters everyday, but occasionally forgot to replace a cloth or towel (but that happens sometimes, no big deal). If you want to go to town square it was only a $6 cab ride. but if you want to see sights around island I suggest renting a car for 2 days (went to San Gervasio ruins and cab ride was $60. for round trip - driver has to wait there for you).

Posted by , from TN on Mar 13, 2017

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5 out of 5

Our 2nd stay at El Cid

Location: Close to airport and shopping
We just got back from our 2nd stay at El Cid. We loved it and will return. The snorkeling is amazing! The staff are top notch. Adrian, Paulina and Virginia to name a few. This is a small resort which is what we like about it. All the rooms are ocean front. It is a quick cab ride from the airport and you can walk down to the pier and go shopping. If your looking for a small laid back place to sun, snorkel and relax this is a perfect spot.

Posted by , from Tulsa OK on Oct 20, 2016

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4 out of 5

Self-contained hotel with ocean view

Pros: Swimming, room and meals
Cons: The location is not near el centro. Taxi was 200 pesos (~10 USD) each way for 4 people. [There was a 10-minute hard sell upon arrival to book tours.
Location: See above. There is a small shopping center across the road. Not much near by.
We booked sight unseen. We didn't do the "all-inclusive" and were okay with that. We still did some activities for free and charged meals to the room. The swimming opportunities were very convenient and excellent for fish viewing.

Posted by , from Richmond, IN on Sep 17, 2016

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3 out of 5

great if you are a diver.

Hotel was not what we were use too. There is no beach in front of the hotel to walk on just a 100 ft of sand that they put in. Rooms were clean but dated. food was good for a all inclusive place. Everybody in our hotel were divers. If you like to dive this is a good place to go. No night life at all. Everything closes at 4:30 pm and is only open when the cruise ships are in. If you go to Cozumel check out paradise beach it was very nice.

Posted by , from michigan on May 9, 2013

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All-inclusive Details

All-inclusive room rates at El Cid La Ceiba Beach are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Tennis

Not included

  • Surcharge for premium food items
  • Surcharge for room service

  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Limited meals offered through room service
  • Taxes included
  • Surcharge for room service
  • Local beverages and soft drinks only
  • Gratuities included
  • Room service during certain hours
  • Fitness facilities included
  • All food and beverages included
  • Snorkeling included
  • Tennis included

Property Features

Some rates at El Cid La Ceiba Beach are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. El Cid La Ceiba Beach offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have WiFi for a fee. A 24-hour business center and a meeting room are available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly El Cid La Ceiba Beach. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Cozumel resort.

  • 60 guestrooms or units
  • 2 dining venues
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (7 km / 4.3 mi)
  • Property shuttles: Cruise terminal shuttle, ferry terminal shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

El Cid La Ceiba Beach offers 60 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Cozumel resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

La Chopa Loca Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Trattoria Da Salvatore - This beachfront restaurant serves lunch and dinner.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Windsurfing nearby
  • Boat tours nearby
  • Scuba diving on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 15.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per day (rates may vary)
  • Crib (infant bed) fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ceiba Beach
  • El Cid Ceiba
  • El Cid Ceiba Beach
  • El Cid Ceiba Beach Cozumel
  • El Cid Ceiba Beach Hotel
  • El Cid Ceiba Beach Hotel Cozumel
  • El Cid Cozumel
  • El Cid La Ceiba Cozumel
  • El Cid Ceiba Beach Resort Cozumel
  • El Cid Ceiba Beach Resort

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.