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4.7 out of 5

"The staff is excellent. The hotel is kept very clean. Had to flush toilet 2-3 times for it to work but we were able to work with that. " More

By a verified traveler on Sun 02 Jan 2022

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Hotel Description

3-star hotel in Colonia Centro, connected to a shopping center

Seaside stay

With a stay at this Colonia Centro hotel, you'll be steps from Malecon San Miguel and Cozumel Maritime Terminal. Punta Morena and Cozumel Museum are also within half a mile (1 km).

Outdoor pool, terrace

This hotel features an outdoor pool and a rooftop terrace. Guests will appreciate free perks like free self parking and WiFi in public areas. A terrace, express check-in, and express check-out are also on offer.

Standard Room, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$52* Per night/room Sep 10 - Sep 11

Hotel Plaza Cozumel ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Plaza Cozumel

Everyone (9) Family (3)
5 out of 5
The staff is excellent. The hotel is kept very clean. Had to flush toilet 2-3 times for it to work but we were able to work with that.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 7, 2022 by Atención a Huéspedes

Thank you very much for your valuable comments. We are waiting for you on your next visit to Cozumel.

5 out of 5
Great location, good breakfast, friendly staff, great view from the rooftop pool and clean room. What more can a person want?

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 22, 2021 by Atención a Huéspedes

Dear Caio, thank you very much for sharing your experience, it is a pleasure to serve you.

5 out of 5
Enjoyed our stay. Would return again. Great breakfast and housekeeping.

Posted by on Jan 23, 2020

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5 out of 5
The staff at this property are amazing! They make you feel like family every encounter. It is a very clean and comfortable space. Simple, and contains all needed amenities. Breakfast is awesome. Showers are hot. AC is cold. WiFi is fast. The only negatives I can list is beds are hard and pillows aren’t comfortable. I’ve brought my own before or bought them at the Mega! They also ha e no restrictions on outdoor smoking so it’s not good when someone lights up on the patio while you’re trying to enjoy breakfast or at the pool while you’re relaxing.

Posted by , from Galva us on Mar 21, 2019

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5 out of 5
The hotel is a simple hotel, but the staff is very friendly....except for the guy's who work the desk at night....they do not say hello or anything to you... management needs to teach them on how to address paying guests, that pay thier salary. Other then that ....the place is clean and simple ,good breakfast.

Posted by on Sep 24, 2018

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3 out of 5
Great location if you want to experience downtown Cozumel. Hotel is definitely bare bones but they do make an effort to accommodate requests. Enjoyed sitting on the patio in the morning for the included breakfast. Meet lots of nice people.

Posted by on Mar 25, 2018

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4 out of 5

Nice hotel-pool over looks the ocean.

Staff is very nice and accommodating. Good breakfast every morning. Very clean hotel

Posted by on Jan 2, 2018

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5 out of 5

Not 5 star by any mean but it's perfect for us

If u r not looking for the all-inclusive thing, this is the place to stay, close to lots of great places to eat & drink & only a cab ride away from the beaches

Posted by , from central PA on Feb 13, 2017

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5 out of 5

great location & staff

We visited Jan. 3-8 with our 2 teenage boys and will definitely come back! we met several repeat guests Who raved about the hotel staff & we can see why. They were very attentive to our needs. The location of the hotel is great - within walking distance of so much. If you are low key & want to relax at a clean and comfortable hotel without spending a fortune, this one is for you!

Posted by , from Indianapolis on Feb 10, 2017

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5 out of 5


Pros: The breakfast is included and it is not a continental breakfast
Cons: nothing
Location: It is about 1 block away from the ferry to Playa del Carmen
The rooms are always exceptionally clean, staff is always courteous and friendly and go out of their way to help you. Would recommend the hotel to anyone.

Posted by on Jan 3, 2017

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Property Features

Hotel Plaza Cozumel offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at Hotel Plaza Cozumel. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property. This 3-star Cozumel hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • Built in 1998
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces) , Free parking nearby


  • Property shuttles: Beach shuttle
  • Parking: Free self parking

Room Amenities

Hotel Plaza Cozumel offers 50 air-conditioned accommodations with bathrobes. Televisions come with cable channels. Bathrooms include showers. This Cozumel hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Bathrobes
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Plaza Cozumel


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Plaza Cozumel
  • Plaza Cozumel
  • Hotel Plaza Cozumel Hotel
  • Hotel Plaza Cozumel Cozumel
  • Hotel Plaza Cozumel Hotel Cozumel

You should know

  • Pool access available from 9:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.