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Fiesta Americana Cozumel All Inclusive

4-star property
Carretera A Chankanaab Km 7 5, Cozumel, QROO 1-855-201-7819
4.0 out of 5
Good!
See all 20 travelocity Reviews

"The deluxe room is small the bathroom door does not open all the way. The ocean view is not. You have to look over buildings and rooftops to get a vi ... " More

By a verified traveler on Thu 11 Apr 2019

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Hotel Description

4-star beach property near Chankanaab National Park

Seaside stay

You'll be within 2 miles (3 km) of Chankanaab National Park and 6 miles (10 km) of Paradise Beach with a stay here. Playa Mia Grand Beach and Water Park is within 6 miles (10 km) and San Francisco Beach is within 9 miles (15 km).

All-inclusive

A full-service spa, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$313* Per night/room Jul 8 - Jul 9

Suite, 3 Bedrooms, Non Smoking (Imperial)

Bed Count 2 King Beds Maximum Occupancy 10 Max

Family Suite, 3 Bedrooms, Private Pool

Bed Count 2 King Beds Maximum Occupancy 10 Max

Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fiesta Americana Cozumel All Inclusive ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fiesta Americana Cozumel All Inclusive

Everyone (12) Couples (4) Family (3) Other (1)
2 out of 5
We were disappointed. The beach area is open, but no chairs and no amenities. There’s a big government sign by the resort pier that says closed for environment purposes. Staff told us it was closed for remodel, but in the nine nights we stayed we did not see any remodeling or construction. The dive shop was also closed. The food was mediocre. I got a bad case of food poisoning after eating in the Thai restaurant and slept in the bathroom for two days. My spouse found a few necessities in the gift shop but they were overpriced and not included in the all inclusive fees ($5 per bottle of electro light drink, no sports drinks available). It’s noisy. In the evenings after the main pool clears out they continue to play loud club music. Initially we were given a “free upgrade” to a larger room on the 2nd floor, however the first two floors do not have any ocean view so we opted back into our original basic ocean view room. 4th floor and higher are better views. We stayed at this brand in Cancun for a long weekend and enjoyed it, but this resort in Cozumel is not as nice. There was mold in the showers. Lots of chipped paint, rust, rips/tears on decor. They talked us into a 90 minute timeshare presentation to save on excursions & found the timeshare deal was substantially more expensive than booking through Travelocity. The atv & snorkel excursions are very fun. The staff was very nice & hospitable, though we would stay somewhere else in Cozumel next time.

Posted by on Jan 28, 2022

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Comment from Hotel Management

Feb 1, 2022 by Walter Cordova

Dear Kristin , thank you very much for your comments, we will work on it, to always keep offering you the best. We have the opportunity to welcome you again without these issues. Warm regards.

4 out of 5

Posted by on Jan 17, 2022

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3 out of 5
The deluxe room is small the bathroom door does not open all the way. The ocean view is not. You have to look over buildings and rooftops to get a view. The housekeepers were very friendly and very clean. I would rate this hotel a 4 out of 10. I have stayed here in the past, but times have changed and so have the rooms. Not for the better either.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by General Manager- Fiesta Americana Cozumel

Thabks for staying with us, we appreciate your feedback.

4 out of 5
The staff were always more than happy to assist. Their great attitude is appreciated as it help make our stay great. A return visit is warranted.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 23, 2019 by General Manager Fiesta Americana Cozumel

I appreciate and appreciate the time it took to complete the survey We hope to receive you soon in this your house Warm Regards,

5 out of 5
The location was great -- far enough from the cruise ships, yet close enough to get a fairly cheap cab ride into San Miguel for shopping. The staff were amazing -- very attentive and friendly. Food was excellent. The grounds were well-maintained.

Posted by , from Saint Paul, MN on Mar 13, 2019

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Comment from Hotel Management

Mar 15, 2019 by General Manager

has been an honor to have her at Fiesta Americana Cozumel Thank you for enjoying the excellence of our service and facilities and for allowing us to make your stay a perfect and memorable experience. We appreciate your preference and wish to return soon to your home.

5 out of 5
The food was very good...it was clean and Everyone was so welcoming

Posted by on Feb 20, 2019

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Comment from Hotel Management

Feb 25, 2019 by walter cordova general manager

thanks for your preference we appreciate your feedback. regards,

3 out of 5

Not cripple handy.

Pros: The food staff and bar staff very friendly
Cons: See above
I have a broken spine, I can walk with a wheeled walker or crutch. Neither worked well at this resort. The ramps for my wheelchair are way to steep. Walking with a crutch up or down stairs had no rails to help me balance. It's like they built this resort and after thought, we need to make it handicap accessible .

Posted by , from greenfield, ma on May 13, 2018

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Comment from Hotel Management

May 14, 2018 by Walter Cordova-General Manager

We would like to thank you for taking a moment of your time to answer the online survey. Also, allow me to offer you an apology for the inconvenience you had while staying with us, thank you for staying, with us. We apprciate yourfeedback. Regards,

2 out of 5
The food made both my wife and I sick. The facilities were in disrepair.

Posted by on Apr 4, 2018

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Comment from Hotel Management

Jun 19, 2018 by alejandro castañeda_General Manager

Thank you for staying with us, we apreciate your feedback.

5 out of 5

Great!

Pros: Great Deal and nice location.
Cons: Bathroom
Location: Close to town and scuba/snorkeling.
Everything Great about the staff and food was fresh with variety of choices. Excellent snorkeling in front of the resort. The bathroom was cramped and can use some updating but workable.

Posted by , from Crosby,MN on Mar 9, 2018

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Comment from Hotel Management

Mar 12, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards

4 out of 5

Very service oriented hotel.

Pros: Service and friendliness were great. After spending a week there, we feel as those there was a great connection with most of the staff.
Cons: The only downer was there was no beach to walk along. We missed that.
Location: Scorkeling was good. But not an area to walk along the beach. We drove a lot the island and did not find anywhere on the island that offered much of t
From the moment we arrived til we left we commented on how everyone was there to serve and ensure our experience was perfect. We loved the policy that there were no reservations at the restaurants, first come first serve. Food was generally good, especially at the Italian restaurant.

Posted by on Feb 27, 2018

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Comment from Hotel Management

Mar 12, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards.

About the Fiesta Americana Cozumel All Inclusive

Location Carretera A Chankanaab Km 7 5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Water fitness classes/lessons included
  • Scuba diving excursions not included
  • Surcharge for premium food items
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Snorkeling included

Property Features

Fiesta Americana Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Fiesta Americana Cozumel All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this property measures 1560 square feet (145 square meters) and includes a conference center. A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly Fiesta Americana Cozumel All Inclusive. Free self parking is available. This 4-star Cozumel property is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 2 bars or lounges
  • 1560 sq ft of conference space
  • 145 sq m of conference space
  • Built in 1989
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Fiesta Americana Cozumel All Inclusive offers 102 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 42-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • Day bed
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Peninsula - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cevicheria - This beachfront seafood restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Vina del Mar - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.44 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Cozumel Fiesta Americana
  • Fiesta Americana Cozumel All Inclusive All-inclusive property
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  • Fiesta Americana Cozumel
  • Fiesta Americana Cozumel All Inclusive
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  • Fiesta Americana Cozumel All Inclusive Hotel Cozumel
  • Fiesta Americana Cozumel Dive Resort
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  • Fiesta Americana Cozumel All Inclusive All-inclusive property

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.