"Everything Great about the staff and food was fresh with variety of choices. Excellent snorkeling in front of the resort. The bathroom was cramped and ... " More

By a verified traveler on Fri 09 Mar 2018

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Hotel Description

4-star beachfront property near Chankanaab Beach Adventure Park

Beachside getaway

Within 6 miles (10 km) of this Cozumel property, you'll find Paradise Beach and Playa Mia Grand Beach and Water Park. Chankanaab Beach Adventure Park and Chankanaab National Park are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and a marina. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare.

Free WiFi, sofa beds

In addition to LCD TVs with cable channels, the 102 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies, sofa beds, and 24-hour room service.

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$192 per night

Suite, 1 King Bed, Non Smoking (Imperial)

Bed Count 1 King Bed Maximum Occupancy 10 Max

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fiesta Americana Cozumel All Inclusive ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fiesta Americana Cozumel All Inclusive

Everyone (11) Couples (1) Family (1) Other (1)
3 out of 5

Not cripple handy.

Pros: The food staff and bar staff very friendly
Cons: See above
I have a broken spine, I can walk with a wheeled walker or crutch. Neither worked well at this resort. The ramps for my wheelchair are way to steep. Walking with a crutch up or down stairs had no rails to help me balance. It's like they built this resort and after thought, we need to make it handicap accessible .

Posted by , from greenfield, ma on May 13, 2018

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Comment from Hotel Management

May 14, 2018 by Walter Cordova-General Manager

We would like to thank you for taking a moment of your time to answer the online survey. Also, allow me to offer you an apology for the inconvenience you had while staying with us, thank you for staying, with us. We apprciate yourfeedback. Regards,

2 out of 5
The food made both my wife and I sick. The facilities were in disrepair.

Posted by on Apr 4, 2018

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Comment from Hotel Management

Jun 19, 2018 by alejandro castañeda_General Manager

Thank you for staying with us, we apreciate your feedback.

5 out of 5

Great!

Pros: Great Deal and nice location.
Cons: Bathroom
Location: Close to town and scuba/snorkeling.
Everything Great about the staff and food was fresh with variety of choices. Excellent snorkeling in front of the resort. The bathroom was cramped and can use some updating but workable.

Posted by , from Crosby,MN on Mar 9, 2018

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Comment from Hotel Management

Mar 12, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards

4 out of 5

Very service oriented hotel.

Pros: Service and friendliness were great. After spending a week there, we feel as those there was a great connection with most of the staff.
Cons: The only downer was there was no beach to walk along. We missed that.
Location: Scorkeling was good. But not an area to walk along the beach. We drove a lot the island and did not find anywhere on the island that offered much of t
From the moment we arrived til we left we commented on how everyone was there to serve and ensure our experience was perfect. We loved the policy that there were no reservations at the restaurants, first come first serve. Food was generally good, especially at the Italian restaurant.

Posted by on Feb 27, 2018

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Comment from Hotel Management

Mar 12, 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards.

4 out of 5

Can’t wait to come back

We had a great experience from start to finish at this property! ARturo took such great care of us each night at dinner and Jose & Aaron out on the beach were both fantastic & provided such great service! I was able to take advantage of the Spa and Naomi did an amazing job! All of the staff were friendly and very helpful. I can’t wait to come back!

Posted by , from Little Falls, Mn on Jan 12, 2018

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Comment from Hotel Management

Jan 16, 2018 by Alejandro Castañeda

Allow me to thank you for taking the time to share your experience, I am pleased to know that your stay was pleasant and that our staff was the main reason for you to have a pleasant vacation. Thank you very much for mentioning us, without a doubt, you will be very grateful for your kind comments. We hope to receive you again in this your house. Best regards.

4 out of 5

Great Hotel!

I came with my friend, and we had a great time here. The food was excellent and the hotel and rooms were clean and very modern. The rooms were also super comfortable. The staff was there to assist you, for example, we needed a taxi to get to an excursion and they made sure we had one so we got to the place on time. They are there to pamper you, that's for sure. I didn't give the hotel the highest review we could give only because of the entertainment factor at night. There was one show which usually ended at 8:30 and then it was done. Sometimes the entertainment only consisted of a movie like ice age for the children. One other recommendation is bring your water shoes. You are a short walk to the private beach but you have to walk past and over a bunch of rocks to get in. They do have a mat for you, but still easier with water shoes. I would come back here in a matter of minutes if we were given the chance. If you are looking for a nice and quaint resort, then this one is for you!

Posted by , from Omaha, NE on Jun 28, 2017

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Comment from Hotel Management

Jul 4, 2017 by alejandro castañeda- general manager

thank you for staying with us, we appreciate you feedback. regards

4 out of 5
Pros: Most everything.
Cons: A few more cabanas in the beach area.
Location: Close to town and the ferry to Can Cun.
Good experience. Help at hotel were very helpful, courteous and friendly. Good food. Nice facilities. Right on the water.

Posted by on Feb 27, 2017

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4 out of 5

Explorian Resort relaxing and just what we needed.

Pros: Shout out to some of the friendly amazing staff: Miguel, Jose, Freddy, Ruth. Clean grounds. Loved the picnic basket at our door every AM.
Cons: Security-personal item stolen from our room while we were out to dinner. Put everything in your safe!
Location: We stayed on site at the resort
Upon check in we were notified we were upgraded to rooms at the newer Explorian at no additional charge. This was the perfect setting for our 4 day get away with the intent to relax! We stayed at the resort the full trip. Food was 4 star, compared to a previous stay at Dreams resort, it was a step down. Dining in all the restaurants was more casual. Coffee bar staff not very friendly. The bar was self serve at times if there wasn't a server there. If there was a server, the wait was often a while to get your drink. Drinks were good, watered down for sure. Pool area was nice, towels were always stocked. The pool at the Explorian was nice and warm like bath water. Rooms had no TV which was great for us! Every morning a picnic basket with coffee, juice, sweet bread was delivered outside the door. Snorkeling gear avail to check out for 1 hour increments. No real beach area. Rocky, but good for some snorkeling-not the best in terms of fish, reef, color like you see in Hawaii. If you're looking for that would advise going off the resort. The Explorian rooms offered activities we didn't partake because the trip was intended to sit and relax. Our kids came along and were in a room right next door to us which was great.

Posted by on Dec 25, 2015

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5 out of 5

Newly renovated, clean, friendly staff, great food

Pros: food, staff, cleanliness
Cons: fix the air hockey table, get a full set of balls for the pool table and level the table. These are very minor things, it was so good overall.
Location: Drift snorkel from the Money bar.
This newly renovated hotel has a modern décor with very clean rooms. Stayed in King Suite room 608 with a great view of the ocean. Housekeeping staff does wonderful job. Food was great at the buffet and Asian restaurant. The Mexican restaurant was decent, skip the Italian. Staff goes out of their way to please you, as it should be. Just far enough out of downtown to be quiet, but not too far to be inconvenient. A very relaxing stay at a great 4 star venue, would go back in a heartbeat.

Posted by , from Charlotte, NC on Aug 24, 2015

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5 out of 5

What a Wonderful Make-over!

Pros: We enjoyed the new facilities, the staff and the food choices.
Cons: Please, please bring Dive House back on site.
Location: The location is relatively remote, which is a huge plus, but the town is a short taxi ride away.
My wife and I have been making annual diving trips to Cozumel for over twenty years. We originally chose the Fiesta Americana because Dive House (dive service) was on site. The 'old' FA wasn't a top-of-the-line hotel, but the convenience for diving was unbeatable. The 'new' Fiesta Americana is just amazing. They did a terrific job of rebuilding the facilities and it truly deserves its rating as a 4-star resort. We have never enjoyed our time there more. The grounds are beautiful, with multiple reflection pools, a lap pool, and a large central pool. The food is quite good, with six different eateries specializing in Italian, Mexican, Asian, seafood, grill and the buffet. After our daily diving we went to the Cevicheria on the beach and had Margaritas and fish tacos. Superb! The staff is excellent. When we needed batteries for our dive computers and they didn't have them on site, they found someone to go into town (8 miles) and bring the batteries to us. Amazing! We received an upgrade to The Explorean, a small upscale area with private pool and restaurant that made the stay even more relaxing. And a DIY bar?? Awesome!

Posted by , from San Dimas, CA on Jul 27, 2015

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About the Fiesta Americana Cozumel All Inclusive

Location Carretera A Chankanaab Km 7 5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Snorkeling included

Property Features

Fiesta Americana Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Fiesta Americana Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club and a fitness center. Free self parking is available. A complete renovation of Fiesta Americana Cozumel All Inclusive was completed in September 2014. This 4-star Cozumel property is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 2 bars or lounges
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (10 km / 6.2 mi)
  • Parking: Free self parking

Room Amenities

Fiesta Americana Cozumel All Inclusive offers 102 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 42-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Rosato - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Peninsula - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cevicheria - This beachfront seafood restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Vina del Mar - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

A private beach, and a marina, are featured at the resort. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Fitness classes on site
  • Boat tours on site
  • Scuba diving nearby

Spa Services

The onsite full-service spa has massage/treatment rooms. Services include treatments including hot stone massages. Reservations are required.

  • Hot stone massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 24.18 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cozumel Fiesta Americana
  • Fiesta Americana Cozumel All Inclusive All-inclusive property
  • Fiesta Americana All Inclusive Cozumel
  • Fiesta Americana Cozumel
  • Fiesta Americana Cozumel All Inclusive
  • Fiesta Cozumel
  • Fiesta Americana Cozumel All Inclusive Hotel Cozumel
  • Fiesta Americana Cozumel Dive Resort
  • Fiesta Americana Cozumel Incl

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Children Stay Free

Book a stay in any room or rate category February 12-February 20, 2019 for travel February 12-December 23, 2019, and up to 2 children age 12 and younger stay free.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply. Blackout dates: February 16, 20-22, 2019 and May 17-18, 2019.