Book a hotel near Cenote Santa Cruz, Playa del Carmen

"The room pool was dirty but everything else was great "

"Stayed 5 days on a solo workation. Check in was quick, i asked for a specific building which they accommodated. I've been to several resorts and AI food is never great, some worse than others but i actually enjoyed most of the food. Not requiring reservations is a huge plus for me but unfortunately I wasn't early enough to get into the steak or Mexican restaurant the night I tried. They were completely booked by 730. I ate at the Asian restaurant twice and it was great. I also tried the Italian but didn't care for it. I ate the pool snack bar a couple times and the lunch buffet once and enjoyed both. Bar service was always fast even when lines formed and by the 3rd day, they knew my drink order. Sunbeds in the main pool area are near impossible to get, forget about one in the shade unless you get there before 9am. Beach beds were a little easier to find but not by mid afternoon. I did see staff bringing them for people a few times. I spent all my time at the beach but the pool entertainment was lively. This section of the beach is beautiful. My only negative reviews (other than no sunbeds) would be the sewer smell near the pool restaurants. I understand it's an infrastructure issue (country wide) so I don't really blame the hotel, it was spotless. The room was older and shows it's age but the property is due for an upgrade soon (hoping they can fix the sewer then as well). I slept great and the room was clean and comfortable. I will definitely stay again. "

"I have never experienced customer service like this. They accommodated for food allergies, catered to random whims and even allowed us in to the employee-only viewing of the World Cup when the customer area was full. Jorge at the Mercado was incredible. Cons: dress codes for certain areas not posted so it was embarrassing at times. Scent branding- perfume sprayed in the clubs and bars, terrible for ppl who are sensitive like us. It’s also very quiet, relaxing. Not a place to meet people and make lifelong friends but great to reconnect romantically or with your family. In other words, bring the people you want to be around. The Spa is a must-visit! Most beautiful place I’ve ever seen "

"La vegetación y los animales "

"10/10! We love Riu Playacar. By far the best all inclusive we have stayed at in Mexico. "

"The staff was very helpful and kind! I wished more people spoke English. It was fun having reservations at the various restaurants. Food was good!"