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Casa Kaoba Hotel & Suites

3.5 star property
3.5-star spa hotel near Xcaret Eco Theme Park

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Courtyard
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Playacar Beach
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪6 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

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About the neighborhood

Playa del Carmen

In Playa del Carmen .Within 3 miles (5 km) of this hotel, you'll find Xplor Theme Park and Xcaret Eco Theme Park. Centro Maya Shopping Center and Playacar Beach are also within 2 miles (3 km).

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Playacar Golf Club - 4 min drive - 2.9 miles
  • Playacar Beach - 5 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 6 min drive - 3.1 miles
  • Ferry to Cozumel - 8 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪rosa roja - ‬8 min drive
  • ‪Costero - ‬8 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Cupcake Cafe - ‬6 min drive

About this property

Casa Kaoba Hotel & Suites

3.5-star spa hotel near Xcaret Eco Theme Park
Casa Kaoba Hotel & Suites offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

How close is Casa Kaoba Hotel & Suites to the airport?

Casa Kaoba Hotel & Suites is 18.8 mi (251-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Casa Kaoba Hotel & Suites have an airport shuttle?

Casa Kaoba Hotel & Suites offers an airport shuttle.

How close is Casa Kaoba Hotel & Suites to the beach?

This hotel is 4.7 mi (13-min drive) from Playa del Carmen Main Beach and 14.9 mi (25-min drive) from Maroma Beach. Don't forget your sunscreen!

Does Casa Kaoba Hotel & Suites offer free breakfast?

Casa Kaoba Hotel & Suites offers free continental breakfast every day from 8:00 AM to noon.

Is there a casino at Casa Kaoba Hotel & Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Casa Kaoba Hotel & Suites?

This hotel offers free self parking.

Does Casa Kaoba Hotel & Suites have a pool?

Casa Kaoba Hotel & Suites features an outdoor pool.

Does Casa Kaoba Hotel & Suites have a restaurant?

Yes, there is a restaurant on site.

Does Casa Kaoba Hotel & Suites have a spa?

Pamper yourself with a day at kaoba wellness, where you can enjoy massages.

How close is Casa Kaoba Hotel & Suites to downtown Playa del Carmen?

Casa Kaoba Hotel & Suites is 2.8 mi away from Playa del Carmen.

Reviews

Casa Kaoba Hotel & Suites Reviews

8.6

Excellent

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 439 out of 798 reviews
Rating 8 - Good. 196 out of 798 reviews
Rating 6 - Okay. 87 out of 798 reviews
Rating 4 - Poor. 40 out of 798 reviews
Rating 2 - Terrible. 36 out of 798 reviews

Reviews

2/10 Terrible

Nancy Mier

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold the smell was very strong and there was mold in the rooms
Stayed 5 nights in Jul 2025

4/10 Poor

Milady

Traveled with family
Disliked: Cleanliness, staff & service, amenities
They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay
Stayed 4 nights in Jul 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación para todos los parques
Stayed 3 nights in Jul 2025

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cross fingers to have water on your stay

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.
Stayed 2 nights in Jul 2025

8/10 Good

Wallapa

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was good local hotel. Great for the prize If you plan not to stay all day in the hotel. I will be back for sure.
Stayed 4 nights in Jul 2025

2/10 Terrible

Amparo Dalia Pon

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property , there was no running water for the days days I stayed there , breakfast was also not great we were told there would be a variety of food and we were served only eggs and watermelon , I found blood in my sheets and hair dirty and horrible place , I asked for a refund and I was told there was absolutely nothing that could be done front desk said “ I’m not authorized to give reimbursement” horrible experience and very unprofessional
Stayed 2 nights in Jul 2025

8/10 Good

Veronica

Traveled with family
Disliked: Amenities
El área de recepción y restaurante tiene detalles bonitos. El personal es muy amable a excepción de lo que parece que son los dueños que no dan ni los buenos días. Las opciones del desayuno son limitadas y carecen de sabor. Solicitamos el desayuno unos minutos antes para salir a tiempo en nuestro tour y no nos pudieron ayudar. La habitación tenía un olor a estar encerrada por mucho tiempo y en el baño un olor a agua estancada. La piscina se miraba con agua turbia, como que le faltaba filtración
Stayed 4 nights in Jul 2025

6/10 Okay

atoyia Marie

Liked: Cleanliness, staff & service, property conditions & facilities
As a travel agent loved the front desk staff , but as soon as i entered the restaurant there was no friendly greeting. For 15 minutes i was looked at but not asked anything and offered no suggestions. The item I wanted was unavailable. Front desk staff helped me.
Living room
Outdoors
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst service ever!

The ac from the suit (2 beds & sofa) that i reserved was not working, after a few hours they offer me a room with only one bed and sofa and we were a family of 5, there was no way to sleep in a small room, I had to move the mattress from the upstairs to the downstairs in order to be able to sleep, I asked for a refund and they denied.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

2/10 Terrible

Livia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Vanessa

Traveled with family and small children
Disliked: Cleanliness, staff & service
Based on previous reviews and photos, we were excited for our stay while we visited Xcaret park. However, upon arrival to our room, I noticed dirty walls in the hallway with bug residue. I was also disappointed that they assigned us a room on the 1st floor with little privacy. The walls inside our room were also visibly dirty. There was a foul smell coming from our bathroom sink along with small bugs all over the bathroom. There was no hand soap provided and when I asked the staff, they advised using the body soap found in the shower. It was the first time a hotel has not provided hand soap. The floors were dirty and the property has not been maintained. The only pros were that the staff were friendly, the pool was lovely & our booking included a free breakfast. My daughter comments that she is hopeful that this hotel will improve with proper attention.
Stayed 2 nights in Jun 2025

10/10 Excellent

Josimar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación a sólo mi minutos de los parques de Xcaret, las facilidades limpias y en condiciones para pasarla en familia. Buen servicio al cliente y muy atentos.
Stayed 5 nights in Jun 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good value for the area

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.
Stayed 2 nights in Jun 2025

6/10 Okay

Gino

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025

10/10 Excellent

Francisca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options. Will definitely return.
Stayed 3 nights in Jun 2025

10/10 Excellent

chayanee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
Stayed 1 night in May 2025

4/10 Poor

Paulina

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Stayed 1 night in May 2025

6/10 Okay

Rodolfo

Traveled with partner
Disliked: Amenities, property conditions & facilities
Just ok
Stayed 4 nights in May 2025

8/10 Good

Stefanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025

6/10 Okay

Jason, Airdrie

Traveled with family
Patio door lock didn’t work. Restaurant was closed for supper.
Stayed 1 night in May 2025

10/10 Excellent

Fercho

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy comodo y muy tranquilo, justo lo q uno necesita para descansar, sin embargo el restaurante no fue para nada bueno, es mejor comer fuera; algo q recibe mi felicitacion es la atencion de Anika desde q nos recibio fue excelente y muy calida. Muchas gracias.
Stayed 2 nights in May 2025

6/10 Okay

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Likes: Spacious w/ 3 bdrms and 3 bathrooms so a family of 4 could have some time to ourselves, great full kitchen, comfy beds, quiet, easy access to drive, wonderful staff, amazing pool and TV's in every room. Dislikes: Water pressure in one of the bathrooms was poor so it was not usable even after we fixed it a few times. Internet connection was off and on and better in some rooms than others, we weren't able to watch TV in the main bedroom, and a few of the remote controls did not have a volume button; there was a few insects we had to kill, ants galore in the kitchen. Lastly, we could not use the pool in the room since it was rusting, old bandaid found in it and we could see film build-up on the top of the pool. Thank you Casa Kaoba for having us.
Stayed 7 nights in Apr 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025