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Casa Kaoba Hotel & Suites

Property class: 3.5
3.5-star spa hotel near Xcaret Eco Theme Park

Choose dates to view prices

Photo gallery for Casa Kaoba Hotel & Suites

A spacious living area with a pool, ceiling fans, and modern furniture.
A modern hotel room with a large bed, a desk, a wardrobe, and a TV.
A dining area with a table set for four, overlooking a swimming pool.
A dining area with tables set for a meal, overlooking a swimming pool with lounge chairs and palm trees.
A modern interior with a seating area, a staircase, and a decorative wall.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Río Secreto
    ‪3 min drive‬
  • Place, Xenses Park
    ‪4 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, a blue headboard, two bedside tables, and a window with blinds.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

A modern hotel room with two beds, a TV, a ceiling fan, and a bathroom visible through a glass door.

Standard Double Room, Balcony

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

A hotel room with a black tufted headboard, white bedding, and patterned pillows.

Suite

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

A modern hotel room with a sofa, two beds, a desk, and a green accent wall.

Suite, Multiple Beds

7.8 out of 10
Good
(15 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Junior Suite

A modern interior with a seating area, a staircase, and a decorative wall.

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Suite

A spacious living area with a pool, ceiling fans, and modern furniture.

Presidential Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE WITH BALCONY

  • Sleeps 4

DOUBLE KING SIZE BED

  • Sleeps 4

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About the neighborhood

Playa del Carmen

In Playa del Carmen .Within 3 miles (5 km) of this hotel, you'll find Xplor Theme Park and Xcaret Eco Theme Park. Centro Maya Shopping Center and Playacar Beach are also within 2 miles (3 km).

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Centro Maya Shopping Center - 3 min drive - 1.6 miles
  • Río Secreto - 3 min drive - 2.7 miles
  • Xenses Park - 4 min drive - 2.7 miles
  • Quinta Avenida - 5 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪pepe’s food tequila - ‬9 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Festival Grand Buffet - ‬6 min drive

About this property

Casa Kaoba Hotel & Suites

3.5-star spa hotel near Xcaret Eco Theme Park
Casa Kaoba Hotel & Suites offers its guests a full-service spa, an outdoor pool, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

How close is Casa Kaoba Hotel & Suites to the airport?

Casa Kaoba Hotel & Suites is 18.8 mi (251-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Casa Kaoba Hotel & Suites?

As of Oct 10, 2026, prices found for a 1-night stay for 2 adults at Casa Kaoba Hotel & Suites on Oct 11, 2026 start from $44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Casa Kaoba Hotel & Suites have an airport shuttle?

Casa Kaoba Hotel & Suites offers an airport shuttle.

How close is Casa Kaoba Hotel & Suites to the beach?

This hotel is 4.7 mi (13-min drive) from Playa del Carmen Main Beach and 14.9 mi (25-min drive) from Maroma Beach. Don't forget your sunscreen!

Does Casa Kaoba Hotel & Suites offer free breakfast?

Casa Kaoba Hotel & Suites offers free continental breakfast every day from 8:00 AM to noon.

Is there a casino at Casa Kaoba Hotel & Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Casa Kaoba Hotel & Suites?

This hotel offers free self parking.

Does Casa Kaoba Hotel & Suites have a pool?

Casa Kaoba Hotel & Suites features an outdoor pool and a children's pool.

Does Casa Kaoba Hotel & Suites have a restaurant?

Yes, there is a restaurant on site.

Does Casa Kaoba Hotel & Suites have a spa?

Pamper yourself with a day at kaoba wellness, where you can enjoy massages.

How close is Casa Kaoba Hotel & Suites to downtown Playa del Carmen?

Casa Kaoba Hotel & Suites is 2.8 mi away from Playa del Carmen.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 985 reviews
Rating 8 - Good. 241 out of 985 reviews
Rating 6 - Okay. 117 out of 985 reviews
Rating 4 - Poor. 64 out of 985 reviews
Rating 2 - Terrible. 67 out of 985 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
place just for sleep 1 night
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff good location good environment
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and a special hotel
Stayed 11 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, but has changed since our last visit (August 2025) it's going down, we found little things that they're not the same. Breakfast was good, rooms had a lot mosquitoes ( we never had this problem before) I love that they care for the pets. The check in and check out was fast. Abilene and Gerardo We're very friendly and helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was slow, room amazing!
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Receptionist very helpful. For the hotel to be 6 years old it is not well kept up. We stayed in the presidential room with pool inside. The pool water was dirty not one days did we see or hear the pool cleaning system turn on. There are water bugs/ roaches. Outside pool was okay. Overall the place is out too lonely. We were a family of 10 and did not feel secure staying there. I if you are looking for a place to stay and not worrying able how it looks and location, then this is the place to stay. It needs a remodel.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
The food at the restaurant was much better than expected.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, excelente habitacion.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
No hot tub parking did not seem safe at all
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
I ended up checking out the next morning due to safety concerns and housekeeping issues.
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel is starting to show it's age Sheets didn't fit the bed, towels were old and bathmats ready to throw away Overall the price was good. Breakfast was weak to say the least
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelnte
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately! We had a bad experience with the casa kaoba hotel ! We had to spend one night there without proper electricity ,proper air conditioning! Not so happy with the staff first as they did not mentioned anything beforehand about some incident why they were having issues with the electricity until we complained it’s not working ! But after we requested refund , they managed to give us transfer to the different hotel close to Playa del Carmen !
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Amenities were scarce and the breakfast was too.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Courteous staff. Helpful for English speakers. And breakfast, too!
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked (and payed an additional EUR 8)) for the "Suite" (not the Twin/Double room) to have small cooking place available. However, I got the room without the cooking facility. Also, the reception staff I had at the counter spoke Spanish only. Her English was limited to a handful of words. It took quite a while to get my pancakes for breakfast so take that into account when you have plans for the day. It's located directly next to the highway, but no noise audible in the rooms. Because of the location you need some form of transportation to the beach and tourist area.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Amenities
Needs to be updated. We used it for sleep only. Need to clean the air conditioning filters. Breakfast is good, need more wait staff. We were missed the one day for 30 minutes
Stayed 7 nights in Feb 2026

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