Find a Hotel in Downtown Playa del Carmen

"This was the scariest experience. Was to meet someone at hotel, who was scammed seriously by this hotel. We felt so uncomfortable and unsafe that we didn't end up staying there. Spoke to some other local Canadians who said they also heard similar stories from this hotel. This is what says : BEWARE- MAJOR SCAMMERS!! I booked a reservation through What's App, after grabbing the number from Expedia and Google, +52 984 458 9539.  I paid them directly via transfer to JAZIEL MENDES GUZMAN. Luckily, I insisted on them sending me an invoice, which they resisted originally.  When I arrived, the receptionist told me that the "reservation doesn't exist" and refused to give me a room. She then told me that the phone number I was messaging was the "wrong number " even though it was advertised everywhere! She refused to honor the reservation  I later found out that this is a typical Mexican scam. The receptionist, manager and housekeeper scam people of paying them directly and then they split the money amongst themselves and then play dumb and innocent . Their typical excuses are " we don't have this reservation, There's been a flood, we don't have electricity ".... Where is the owner of this hotel? Zero accountability for taking advantage of tourists. "

"Yes"

"Spacious and clean room, nice pool and jacuzzi. But check-in experience lengthened by invitations to a sales pitch. The food and drinks in the hotel restaurants were underwhelming, poor quality even the simplest classic cocktails."

"Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport. "

"The hotel is very well located. It's walking distance to the bus station and main street, at the same time is far from the noise and crowds. The rooms have everything needed, clean and spacious. The pool on the roof is something very special."

"Beautiful property with so many amenities and activities! We enjoyed the food and drinks so much. The speakeasy was fun too!"