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Holiday Inn Express & Suites Playa Del Carmen by IHG

Property class: 3
3-star hotel near Quinta Alegría Shopping Mall

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

A modern conference room with tables and chairs, a wooden accent wall, and a potted plant.
A modern outdoor seating area with wicker chairs, a white table, and a sofa with beige cushions.
A rooftop pool area with lounge chairs, a clear view of the sea, and a hotel sign in the background.
A beach with a sculpture, palm trees, and a sunset.
A modern kitchen with a large TV, two bar stools, and a vase of white flowers.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted on the wall, a bed with white bedding, and a wardrobe with two doors.

Standard Room

9.0 out of 10
Wonderful
(21 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(31 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a microwave, and a coffee maker.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(49 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Mobility Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a door leading to a hallway.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

A hotel room with a blue sofa, a wooden coffee table, two beds with white bedding, and a wooden headboard.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

APARTMENT TWO QUEEN BEDS NON SMOKING

  • Sleeps 10

DOUBLE ONE BED

  • Sleeps 4

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

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About the neighborhood

Playa del Carmen

Seaside stay .You'll be steps from Quinta Alegría Shopping Mall and within a 10-minute walk of Mamitas Beach with a stay at this Gonzalo Guerrero hotel. Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xcaret Eco Theme Park is within 9 miles (15 km).

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Euro Grill - ‬3 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

3-star hotel near Quinta Alegría Shopping Mall
A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Playa Del Carmen by IHG. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

  • 91 guestrooms or units
  • 5 levels
  • Built in 2018
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
Holiday Inn Express & Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottled water. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Property Registration Number 008-007-007870/2025

We should mention

  • Pool access available from 8 AM to 10 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

How close is Holiday Inn Express & Suites Playa Del Carmen by IHG to the airport?

Holiday Inn Express & Suites Playa Del Carmen by IHG is 21.3 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG?

As of Sep 30, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Playa Del Carmen by IHG on Oct 16, 2026 start from $87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express & Suites Playa Del Carmen by IHG.

How close is Holiday Inn Express & Suites Playa Del Carmen by IHG to the beach?

This hotel is a short 7-minute walk from Mamitas Beach and 8-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Holiday Inn Express & Suites Playa Del Carmen by IHG offer free breakfast?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Holiday Inn Express & Suites Playa Del Carmen by IHG?

This hotel offers free self parking.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool?

Holiday Inn Express & Suites Playa Del Carmen by IHG features an outdoor pool. Guests can enjoy pool access from 8 AM to 10 PM.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express & Suites Playa Del Carmen by IHG to downtown Playa del Carmen?

Holiday Inn Express & Suites Playa Del Carmen by IHG is 0.1 mi away from Playa del Carmen.

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1005 reviews
Rating 8 - Good. 227 out of 1005 reviews
Rating 6 - Okay. 73 out of 1005 reviews
Rating 4 - Poor. 19 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient location with very helpful staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Front desk staff were pleasant, welcoming and very helpful.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente service personal in recomeded 💯 thanks guys
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff amazing
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay and have lots of fun, The staff was so professional and attentive at all times ! Muchas gracias .
Stayed 14 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Location and parking is great.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted balcony on main blvd
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
very clean, calm, walkimg distance of everything and friendly/helpfull staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Location is great.
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night as our flight was canceled and the all inclusive wanted to charge us an outrageous price to stay another night. We had a wonderful stay here, staff were friendly and nice and accommodating. The area was beautiful and safe and we found great food options on 5th ave.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
very clean room, roof top swim pool plus
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very clean and friendly
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help.
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was all around experience had a great time staying here because of all the staff that are very accomodating.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 2 min walk to the popular tourist zone.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and spacious, the rooftop pool was lovely and it's in the perfect location to explore playa del Carmen without the noise from 5th ave. The staff were also incredibly friendly, we had a great experience with Cecilia and all the team. The breakfast was fairly limited, but considering it's included in the price, it was very good value.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean. Breakfast was great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Convenient location! Great services!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodation for a great price. We decided to stay an extra day in Cancun and booked this after leaving the resort. Very clean and the staff were amazing and kind. The only thing is they didn’t have face towels in the bathroom, only the large drying towels and hand towels, I didn’t ask for any so that could be my mistake.
Stayed 1 night in Apr 2026

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