Within 3 miles (5 km) of this Playa del Carmen property, you'll find Quinta Avenida and Mamitas Beach Club. Also, Guadalupe Church is within 3 miles (5 km) and El Camaleon Mayakoba Golf Course is within 6 miles (10 km).
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas, sun loungers, and beach umbrellas. Enjoy a meal in one of the 10 restaurants and free perks like free self parking and WiFi in public areas.
Free WiFi, iPod docks
The 218 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies, iPod docks, and coffee/tea makers.
Jan 31, 2021 by Warren B
Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort
Oct 6, 2019 by Web relations.
Dear guest, thanks for your review. We appreciate your compliments as well as your experience. We kindly inform you that we have staff who do not allow kids to get into the Adult Select Club.
Apr 6, 2019 by The Management
Dear guest, We are very glad to have read that you really enjoyed your stay with us and that you were pleased with our service. We appreciate all forms of guest feedback, as this give us important feedback on our performance and provide us with great ideas on how to to continually improve, you can be certain that we will be working on the details you mentioned. Please contact us whenever you would like to come back, we would be honored to have you with us once again. Sincerely,
Mar 19, 2019 by The Management
Dear guest, Thank you very much for your review. We are glad you enjoyed our surroundings and entertainment. We hope to see you back soon. Best regards,
Sep 19, 2018 by E-Concierge
Dear Guest We are sorry we did not meet your expectations. We want to thank you for taking your time to let us know about your comments since they always help us to give a better service Kind regards
Apr 19, 2018 by Merary-web
Dear Guest, thank you for sharing your valuable feedback. We will take every point you have mentioned for our improvements.
Jan 31, 2017 by The Management
Dear guest, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our, facilities and specially our services exceeded your holiday expectations. It is always great to receive recoinaizance of the good job we are doing, as it motivates us too keep working hard to create great experiences for our guests. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes,
Oct 13, 2015 by The Management
Dear Guest, while extending cordial regards, we sincerely would like to thank you for posting this positive review and for sharing with us and this community how wonderful your stay at Sandos Caracol Eco Resort was. We are already looking forward to you visiting us again soon with your kids. Regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sandos Caracol Eco Resort Select Club Adults Only- All inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a health club. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive has 10 restaurants on site.
2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a health club, a sauna, and complimentary bicycles.
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.