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"We liked the ease of getting questions answered and getting transportation or booking trips. Many staff available with expertise in each area. We did ... " More

By a verified traveler on Sun 06 Oct 2019

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Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Quinta Avenida and Mamitas Beach Club. Also, Guadalupe Church is within 3 miles (5 km) and El Camaleon Mayakoba Golf Course is within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas, sun loungers, and beach umbrellas. Enjoy a meal in one of the 10 restaurants and free perks like free self parking and WiFi in public areas.

Free WiFi, iPod docks

The 218 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies, iPod docks, and coffee/tea makers.

Superior Select Club 2 Double Beds or 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

Everyone (5) Couples (5) Family (1)
4 out of 5

Posted by on Jan 17, 2021

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Comment from Hotel Management

Jan 31, 2021 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

3 out of 5
We liked the ease of getting questions answered and getting transportation or booking trips. Many staff available with expertise in each area. We did not like how far from the beach we were and the quality of the beach area. We thought we were going to an adults o lunch resort. As it turns out, there were kids everywhere. The only adult area was our room and one boring pool.

Posted by , from Plano, TX on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by Web relations.

Dear guest, thanks for your review. We appreciate your compliments as well as your experience. We kindly inform you that we have staff who do not allow kids to get into the Adult Select Club.

5 out of 5
The good: Huge property with lots of activities included. Select club pool, hot tub and restaurant were great! Friendly and accomodating staff. There were extra activities we saw each day but didnt know about in advance to plan on attending. The bad: El nido snack bar was just 2 ice cream machines and nothing else. Disco club is very far to get to from rooms. Activities listed on schedule in room do not line up with the actual offerings each day.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 6, 2019 by The Management

Dear guest, We are very glad to have read that you really enjoyed your stay with us and that you were pleased with our service. We appreciate all forms of guest feedback, as this give us important feedback on our performance and provide us with great ideas on how to to continually improve, you can be certain that we will be working on the details you mentioned. Please contact us whenever you would like to come back, we would be honored to have you with us once again. Sincerely,

3 out of 5
I loved the setting and all the animals. The Mayan fire show was entertaining and fun.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 19, 2019 by The Management

Dear guest, Thank you very much for your review. We are glad you enjoyed our surroundings and entertainment. We hope to see you back soon. Best regards,

3 out of 5
No glass coffee cups. Television satellite went out, refrigerator did not cool and dog poop on stairway was never cleaned

Posted by on Aug 29, 2018

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Comment from Hotel Management

Sep 19, 2018 by E-Concierge

Dear Guest We are sorry we did not meet your expectations. We want to thank you for taking your time to let us know about your comments since they always help us to give a better service Kind regards

3 out of 5

Disappointing

Pros: The size is very manageable to walk around. There are a good variety of bars and restaurants.
Cons: Room was in need of updating. The walls had old chipped paint and sinks drained very slowly. Also the hot water is not regulated well.
Location: The water is beautiful but there was so much seaweed it was hard to go into. The port in Playa del Carmen is easy to get to.
This trip was a delayed 25th anniversary trip for myself and my husband. I booked the upgraded select room in the adult only section with a Jacuzzi tub. Upon check in we were shown on the hotel map where our room would be at but the room was not ready. Then when we came back at the time told we were instructed to wait for the next golf cart to take us and our luggage to our room. It took a half an hour for them to come take us and there were other people on our cart also. They started driving to the family side (which we thought was for other couple). When we stopped we were told it was our building and were taken to our room. When we went in and looked around we saw there was no Jaccuzi. It was a junior suite and to top it off was out by the pool which had many loud children! I called the front desk and was told we needed to bring our luggage back to reception. We walked it up ourselves rather than wait however long it would have taken to go back (luckily the resort is very walk-able). When we arrived at reception we were immediately told that we had been informed they did not have the room we originally booked a were "upgraded" to the junior suite. We had not been informed at all! The basically said we had to stay in that room and they would try to get us into our original room the next day. We were only there 4 days and did not feel moving rooms was acceptable and kept the suite. This room was in dire need updating.

Posted by , from Michigan on Apr 19, 2018

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Comment from Hotel Management

Apr 19, 2018 by Merary-web

Dear Guest, thank you for sharing your valuable feedback. We will take every point you have mentioned for our improvements.

5 out of 5

Great time at sandos caracol

We just returned from a 5 day stay and it exceeded our expectations!! We typically stay in 4.5-5 star resorts so we had reservations of staying at a 3.5 star hotel and didn't know what to expect. It turned out to be our favorite vacation ever. We stayed in the Select Club. If you can- Stay in Select club!! Check-in was a breeze.They took us to the private check in and were checked in immediately. The rooms were spacious and nice. We have stayed in more luxurious rooms however this room was nicer than our Sandals room which was supposedly 5 star. Again, way better than expected for the price. The rooms well appointed, clean and spacious. The Select Club beach club and pool were peaceful and beautiful. The staff were amazing. Best service of any resort we have stayed in. 5 star service for sure! Beach was beautiful. We didn't get in but heard from other guests it was rocky. The grounds were beautiful. Yes, we walked alot but we chose to as there is so much to see. The best part for us was the wildlife and you can tell the staff love them and take great care of them. The food was the only place where I could tell the difference bt this resort and a 5 star. The buffets were comparable and good but the ala cartes were just okay. If you read any bad reviews it is most likely bc their expectations were unrealistic and they did not book the proper resort for them. This is a great, beautiful eco resort with wonderful staff!

Posted by on Jan 29, 2017

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Comment from Hotel Management

Jan 31, 2017 by The Management

Dear guest, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our, facilities and specially our services exceeded your holiday expectations. It is always great to receive recoinaizance of the good job we are doing, as it motivates us too keep working hard to create great experiences for our guests. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes,

5 out of 5

Wonderful getaway for our honeymoon

The Sandos Eco Caracol hotel was wonderful. The staff were amazing and very attentive. The grounds were well kept, the food was decent, the drinks were good, our room was nice. The adults only section was fantastic both at the pool and the beach. We spent most of the week at the resort. We are definitely planning another trip back, maybe with kids next time.

Posted by on Oct 12, 2015

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Comment from Hotel Management

Oct 13, 2015 by The Management

Dear Guest, while extending cordial regards, we sincerely would like to thank you for posting this positive review and for sharing with us and this community how wonderful your stay at Sandos Caracol Eco Resort was. We are already looking forward to you visiting us again soon with your kids. Regards

4 out of 5

Great Stay at Sandos Caracol

Pros: Friendly staff. Good food. Lots to see on the resort---jungle, animals, beach, ruins, and shows.
Cons: Lots of kids in adults-only beach water. Golfcarts constantly going up and down the small walkways, you have to move out of their way.
Location: Playa del Carmen, Alux Restaurant (inside a cave!)
This was our first time in Mexico. Let me start by saying that I was very concerned by two things I kept reading in the reviews.....the rocky beach and the food. First off, we loved the food, especially for an all-inclusive resort. We did hibachi the first night at El Templo and it was fantastic. Then we did Italian at La Toscana for lunch AND dinner on our second night and thought it was awesome! I had parmesan shrimp atop risotto. We didn't try the other restaurants because we are not big fish or meat eaters. The rocky beach that some called "useless" was NOT useless! The beach itself is beautiful. In the water, I wore water shoes, per review suggestions and was happy that I did so. However, my husband chose to forego his and had no complaints. After climbing over some very rocky patches, we got to sand and spent hours in the ocean. The rocks would have been more of a concern to me if I had my children with me. But for a couple, I thought it was fine. The staff was all very friendly and hardworking, but only a few of them spoke good English. So just be prepared for that. We did see raccoons and monkeys and lizards while walking around the resort. The monkey (with a baby!) was the highlight of my resort-roaming. Only thing I didn't like is that the adults-only rooms are the furthest from the beach. There is no swim-up bar at the adults pool (or late night bar). Lots of kids in the adult beach section, but were told they were "locals."

Posted by , from New Jersey on Jul 21, 2015

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5 out of 5

ABSOLUTELY AMAZING

Pros: Everything was wonderful....loved every minute of it.
Cons: More air conditioned facilities
We had an amazing vacation!!! Room was clean, food was wonderful, great service, beautiful beach, relaxing pool, awesome walking trails. Loved watching the animals around the resort. We will be back!

Posted by , from Nebraska on Jul 9, 2014

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About the Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

Location Carretera Chetumal Pto Juarez, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sandos Caracol Eco Resort Select Club Adults Only- All inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a health club. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 218 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2006
  • Nightclub
  • Swim-up bar
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (late night)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive has 10 restaurants on site.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a health club, a sauna, and complimentary bicycles.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Caracol Eco-Resort Adults Only All Inclusive
  • Sandos Caracol Eco Select Club
  • Sandos Caracol Eco Select Club Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive
  • Sandos Caracol Select Club Adults Only All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Resort Spa Adults Only All Inclusive
  • Sandos Caracol Eco Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.