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Paradisus Cancún – All Inclusive

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Photo gallery for Paradisus Cancún – All Inclusive

A resort with a pool, beach, and ocean view.
Property video
A water slide at a resort with clear blue water, palm trees, and thatched-roof huts.
An indoor dining area with wooden furniture, a glass display case, and hanging pendant lights.
A seaside restaurant with thatched umbrellas, wicker furniture, and a view of the ocean.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪5 min walk‬
  • Place, Nichupté Lagoon
    ‪5 min walk‬
  • Place, Oasis Arena
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Premium Master Suite Sunset View

A modern hotel room with a large bed, a bathtub, a balcony with a view of the sea, and a dining area.

Premium Master Suite Sunset View

  • Lagoon view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Premium Two Bedrooms Master Suite

A balcony with a view of the sea, a bathtub, two wicker chairs, and a small table with a handbag and sunglasses.

Premium Two Bedrooms Master Suite

  • Lagoon view
  • 1097 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Premium Suite Sunset View

A hotel room with a large bed, a view of a building through a glass door, a round mirror, and a small table with a lamp.

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 559 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Adults Only Master Suite - Ocean View

A hotel room with a large window, a sofa, a TV, and a balcony with a view of the ocean.

The Reserve Adults Only Master Suite - Ocean View

  • Ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Reserve Suite Sunset View Adults Only

A hotel room with a large bed, a television on a tripod stand, a bathroom with a bathtub, and a shower.

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)
  • Lagoon view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Reserve Adults Only Suite - Ocean View

A hotel room with a bed, a sofa, a dining table with chairs, a lamp, and a view of the ocean.

The Reserve Adults Only Suite - Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Reserve Master Suite Sunset View Adults Only

A modern hotel room with a sofa, a round table, a television, and a view of the outdoors.

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite Ocean View

A hotel room with a bed, a chair, a TV, a mirror, and a wardrobe.

Family Concierge Junior Suite Ocean View

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Ocean View

A hotel room with a bed, a desk with a chair, a table with chairs, and a balcony with a view of the ocean.

Family Concierge Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Governor Suite

A modern hotel room with a large TV, a sofa, a dining area, and a balcony with a view of the ocean.

Governor Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Suite Sunset View

A modern hotel room with a balcony, a sofa, a round table, and a chair.

Family Concierge Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Junior Suite Sunset View

A hotel room with a bed, a TV, a lamp, and a view of a building through a large window.

Family Concierge Junior Suite Sunset View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Two Bedroom Sunset View

A hotel room with a bed, a round table, a chair, a sofa, a large window with a view of the sea, and a balcony.

Family Concierge Two Bedroom Sunset View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Two Bedroom Ocean View

A hotel room with two beds, a TV, a mirror, a lamp, and a small table.

Family Concierge Two Bedroom Ocean View

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Sunset View

A hotel room with a bed, a television, a lamp, and a mirror.

Junior Suite Sunset View

7.6 out of 10
Good
(129 reviews)
  • Lagoon view
  • 474 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View

A bedroom with a bed, a TV, and a view of the ocean.

Junior Suite Ocean View

8.0 out of 10
Very good
(45 reviews)
  • Ocean view
  • 474 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Junior Suite Sunset View Adults Only

A hotel room with two beds, a sofa, a small table, a lamp, a mirror, and a large window with curtains.

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(16 reviews)
  • Lagoon view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for The Reserve Adults Only Junior Suite - Ocean View

A neatly arranged bedroom with a large bed, bedside tables, a mirror, and a hanging light fixture.

The Reserve Adults Only Junior Suite - Ocean View

8.2 out of 10
Very good
(12 reviews)
  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Museo Maya Trailhead and Luxury Avenue Shopping Mall. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 5 min walk - 0.3 miles
  • Nichupté Lagoon - 5 min walk - 0.3 miles
  • Oasis Arena - 14 min walk - 0.8 miles
  • Iberostar Cancun Golf Course - 4 min drive - 1.6 miles
  • Maya Museum of Cancun - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Tatish Restaurant - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Bana - ‬1 min walk
  • ‪Cevicheria Condesa - ‬9 min walk
  • ‪Rosa Negra - ‬5 min walk

About this property

Paradisus Cancún – All Inclusive

5-star beachfront property near Museo Maya Trailhead
Some rates at Paradisus Cancún – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Cancún – All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a terrace, and a complimentary children's club are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 5-star Cancun property is smoke free.

  • 773 guestrooms or units
  • 7 levels
  • 5 buildings
  • 9 dining venues
  • 7 bars or lounges
  • Meeting rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Cancún – All Inclusive offers 773 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

How close is Paradisus Cancún – All Inclusive to the airport?

Paradisus Cancún – All Inclusive is 11.1 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Cancún – All Inclusive?

As of Jul 23, 2026, prices found for a 1-night stay for 2 adults at Paradisus Cancún – All Inclusive on Aug 9, 2026 start from $536, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Cancún – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Cancún – All Inclusive.

How close is Paradisus Cancún – All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Paradisus Cancún – All Inclusive offer free breakfast?

Paradisus Cancún – All Inclusive does not offer free breakfast.

Is there a casino at Paradisus Cancún – All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (19-min drive) and Dubai Palace Casino (20-min drive) are nearby.

What time is check-in at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Paradisus Cancún – All Inclusive?

This property offers free self parking.

Does Paradisus Cancún – All Inclusive have a pool?

Paradisus Cancún – All Inclusive features 4 outdoor pools and a children's pool.

Does Paradisus Cancún – All Inclusive have a restaurant?

There are 9 onsite restaurants, offering options like international cuisine, pool views, and al fresco dining.

Does Paradisus Cancún – All Inclusive have a spa?

This property has a spa, which features mani/pedis, body treatments, and body wraps.

How close is Paradisus Cancún – All Inclusive to downtown Cancun?

Paradisus Cancún – All Inclusive is 1.1 mi away from Avenida Kukulkan.

Paradisus Cancún – All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 189 out of 256 reviews
Rating 8 - Good. 43 out of 256 reviews
Rating 6 - Okay. 12 out of 256 reviews
Rating 4 - Poor. 7 out of 256 reviews
Rating 2 - Terrible. 5 out of 256 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable pool and excellent staff
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Natalie Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from an amazing week here.
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Liza Pius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, staff is good.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

TONYA L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. Ruben, at the front desk, was extremely helpful. This is an all-inclusive property; however, there are a lot of upcharges on menus, poolside beds, etc so be sure you are aware of this. All restaurants require a reservation. Definietely upgrade to the ocean view - well worth it!
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! Staff was so friendly and welcoming. Loved it so much
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Gursimran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch and speaks luxury. One of our best vacations ever.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
The pool was beautiful, pleasant Spa as well Staff was was very respectful, helpful, The room was big plenty space and they clean you room 3 times during the day all ways clean towels thru day
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Mery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is great. food needs get upgraded.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great. Will certainly go back
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food could be better.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Gennadiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everting. Clean and safe
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, if anyone gets credit. It’s all the Steph the waiters, concierge, front desk, housekeepers. Everyone is so kind and friendly.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Denise Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Paradisus Cancun resort and it was amazing. From the wonderful staff at the pool bar - Mitchel, Carlos, Juan and Isaie - kept our cups filled to the awesome entertainment at night by Giovanni (he is a vibe :), to the relaxing spa treatment with Ruth who was so accommodating and Daniela who gave the best 75minute massage to our concierge Carlos and newbie Jefferson to the front desk staff Janet. It was a perfect vacation for my family. Will definitely go again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly exceeded expectations, the varieties of restaurant was great with plenty of staff did not have to wait to be helped, extremely happy with our stayed. Roger
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Edward Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Cosette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely stunning. I understand why they call themselves The Icon. The property is so grand and luxurious and in great location. We had the pleasure of staying at Paradisus Cancún in the second week of May for our anniversary. Our concierge Javier (Javo) was professional and friendly and took excellent care of us. He arranged dinner reservations, secured pool-side day beds and recommended activities daily. The service from ALL the staff was top notch. Our room at The Reserve exceeded our expectations and the view was perfect. We were sad to leave but will be back! Thank you!
Stayed 5 nights in May 2026
Verified

2/10 Terrible

Megan Afshan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The racism was insane at this resort. Do not stay here if you are a person of color. You will be treated horribly.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
The concierge Omar was excellent. What stood out most about Omar was his personalized approach—they remembered our preferences and anticipated our needs before we even had to ask. Omar’s knowledge of the resort and surrounding area was impressive, and they offered great suggestions that made our trip even more memorable. Communication was always prompt, whether in person or via phone/message, which made planning incredibly convenient. Overall, the concierge service specially Omar exceeded expectations and played a huge role in making our vacation relaxing and enjoyable. I would highly recommend taking advantage of their services if you stay here.
Stayed 4 nights in Apr 2026
Verified

4/10 Poor

Sarah Dubaisi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The rooms were clean and the property is nice. The staff was not helpful at all and didn’t seem to know what they are doing. The food was not that good and all the restaurants required reservations and it was hard to get into any of them. The reservation system they have does not work. We spent 6 nights and 3 out of 6 nights we had to go to the buffet because we were told that we did not have a reservation although the concierge had told us the reservation was made. The shuttles to the airport requires a reservation as well ahead of time which we did not know about.
Stayed 6 nights in Apr 2026
Verified

8/10 Good

Michiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. We stayed for 4 nights as a family of 4 (ages 8 and 9 + parents). 2. The zoning was cleverly executed; the areas for families with children and exclusively for adults allowed us to enjoy a relaxing stay. 3. The kids club staff were amazing, and our kids loved the diverse activities - water play, ancient instruments, art craft, dance, and more. I felt very secure to leave my kids, and they wanted to go back again and again. It was the perfect balance for a restful stay for parents. 4. The only downside was mosquitoes. My daughter was bitten 12 times, my son 5 times, and my husband and I were each bitten 4 times, mainly inside the building. And this happened despite my diligent application of insect repellent from the evening onwards, and even though I used a mosquito repellent inside the room. This was partly due to the season, and perhaps also because we stayed in a first-floor room. 5. Overall, my impression is that—with its magnificent scenery, pleasant staff, tastefully renovated building, and dining that offers good value for the price—this is a place I would happily recommend to my friends and their families.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Kathleen Jacque

Liked: Cleanliness, amenities, property conditions & facilities
I would give 5 stars for the coffee shop staff—Rosalia, Perla, and Alejandro. Anna too from the pool area. They are incredibly warm, welcoming, and personable. I truly wish all staff were trained like them. However, the buffet service needs improvement. One staff member did not offer us drinks because we no longer had our bracelets, even though we explained that we had day pass cards and could still access amenities on our checkout day until 2 pm. It seems some staff are not familiar with this policy, and unfortunately, our table was left unattended. We repeatedly asked for water but were not assisted. Additionally, the check-in process took almost an hour. There appeared to be many new staff members who were frequently asking each other questions, which caused delays. Aside from these issues, we really liked the hotel. It’s a great place for families.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great trip at Paradisus, especially considering the resort had only been reopened for a few days. What we liked: the inside of the resort is beautiful and looks even better at night. The pool is enormous and never felt crowded, even when activities were ongoing. The beach runs the full length of the property, with ample space to enjoy either the sand or sea. The staff were courteous and quick to respond to any requests. Extra credit to the pool bar bartenders who gave equal attention to kids and adults. Our kids loved swimming up and having a frozen drink in their hands in just a few minutes. All of the pool chairs having cushioning was a huge plus, these were some of the most comfortable loungers we’ve experienced anywhere. What we’d change: the pool chair “reservations” of early risers taking chairs with only towels early in the morning meant few, if any chairs were available by 10am. Fortunately I’m an early riser and was able to reserve as well, but wish there was a more equitable system/policy that lets late sleepers or afternoon arrivals a place to settle. The food is only ok, not great. Fresh sliced tacos were very enjoyable, but everything else was only so-so. it seemed like the buffet needed more frequent replenishment; I assume this will get better as staffing levels reach normal operating capacity. We ate at capella, blue agave and zesty - we liked blue agave the most, the others were kind of like the buffet, ok but not great.
Lobby at night
Ocean view junior suite. Huge balcony with great views
View of main pool from balcony
Stayed 4 nights in Apr 2026
Verified

8/10 Good

hamid

Liked: Cleanliness, staff & service, property conditions & facilities
The amazing staff and the beautiful property. The views of the ocean are stunning, and the pools are great, with plenty of options to relax and enjoy the atmosphere. I would like to give a special mention to Alica, the manager, who was incredibly kind and helpful. I faced a few issues with my room and some situations during our stay, but she handled everything with respect and understanding. The team acknowledged the concerns and genuinely tried their best to resolve them, which I really appreciated. That said, there are a few areas where improvement is needed. Some of the rules regarding the Bali bed were not clearly explained, which led to confusion. The concierge service could also be more proactive and knowledgeable for families to avoid unnecessary back-and-forth. Regarding the catering, I believe there is definitely room for improvement. My expectations for the meals were higher, as the food was generally just average. The temperature of the dishes was not always consistent, and at the omelet station, the same oil seemed to be reused, with omelets sometimes coming out dry. The level of professionalism among some of the kitchen staff could also be improved. Additionally, the spa prices felt unnecessarily high even expensive that Us and did not quite make sense compared to the overall experience other places!!!. This is definitely an area the resort should review and improve to better match guest expectations.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Tyler Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, beautiful and super clean. Alberto at the check in made us feel so welcomed, and like family! Jehu at the bar next to the pool was our favorite, he was so attentive and even made us a delicious mango margarita!! I would say this property is great for families looking for lots of kids activities and entertainment, or those looking for a peaceful relaxing trip. I would say I was disappointed with the entertainment for adults, and even just night life! I traveled with my fiancé and found ourselves bored most nights.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones muy bonitas, habitaciones confortables y la atención del personal así como los alimentos, excelentes.
Stayed 2 nights in Apr 2026

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