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4.4 out of 5

"It is a beautiful location and building! Definitely needs some fresh paint in the rooms and some refreshing but overall it was very nice. The staff wa ... " More

By a verified traveler on Wed 04 Aug 2021

Hotel Description

Family-friendly beachfront resort with 3 restaurants

Beachside getaway

A stay at this Zona Hotelera resort places you steps from Plaza Caracol Mall and within a 5-minute walk of Caracol Beach. Costa Occidental de Isla Mujeres National Park and Cancun Convention Center are also within half a mile (1 km).

Full-service spa, outdoor pool

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this eco-friendly resort. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, balconies

Featuring conveniences like microwaves and coffee/tea makers, the 179 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, 24-hour room service, and free bottled water are also available.

Deluxe Villa

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$139* Per night/room Oct 11 - Oct 12

Villa Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Master Suite, 2 bedrooms plus

Bed Count 1 King Bed Maximum Occupancy 8 Max

Master Suite, 3 bedrooms plus

Bed Count 2 Full Beds Maximum Occupancy 10 Max

Fiesta Americana Cancun Villas ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fiesta Americana Cancun Villas

Everyone (4) Couples (2) Family (2)
5 out of 5
It is a beautiful location and building! Definitely needs some fresh paint in the rooms and some refreshing but overall it was very nice. The staff was a bit pushy with their breakfast they want you to attend where they show you a unit in the hotel you can own. Once someone says they are not interested that should be enough to be left alone. The guy came up 3-4 times trying to get us to say yes. Very annoying.

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 4, 2021 by GM

Dear Guest, We would like to thank you for taking the time to share your feedback. Our main objective is very clear: exceed your expectations. We are aware that we need to work on them daily in order to succeed We look forward to having the opportunity of serving you again. General Management Fiesta Americana Cancun Villas

5 out of 5
Like the views at night, the ocean views was beautiful with the light, the sunset was beautiful

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 1, 2021 by GM

I would like to thank you for taking the time to share your feedback. I am glad to know that you enjoyed our beautiful views. I look forward to having the opportunity of serving you again. General Management Fiesta Americana Cancun Villas

1 out of 5
They gave our reservation away! We came in from the west coast, so we arrived late at night and they had given our reservation away.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Mar 18, 2020 by GM

I am truly sorry to know about this issue, please accept my most sincere apologies. Although is an isolated case we have taken corrective actions to avoid similar situations in the future. I look forward to having the opportunity of serving you as you deserve. General Management Fiesta Americana Cancun Villas

5 out of 5
Staff were all very nice starting from check in personnel Good hotel for the price Great location too Would definitely go back

Posted by , from california on Aug 27, 2018

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Comment from Hotel Management

Aug 27, 2018 by GM

I would like to thank you for taking the time to share your experience. We are glad to know that our services fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun

5 out of 5

Amazing Smaller Resort

This is our 2nd visit to this resort. With all the really large resorts with white wash buildings, this resort has local color and charm.You see that these employees are proud of this place set up against the larger resorts. The facility is small, well maintained, and the staff iare wonderful and make you feel special. Easy access to the private beach with very little swells. We plan to go back next year and maybe buy into this timeshare.

Posted by , from Oregon on Mar 17, 2018

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Comment from Hotel Management

Mar 17, 2018 by GM

I would like to thank you for taking the time to share your experience. We are glad to know that our service fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun

5 out of 5

Nice Hotel I would recommend

Pros: Complimentary wifi, parking and other amenities. View, location and amenities
Cons: N/A
Location: Did not have much time in this area but the location was perfect for the time we had. It was walking distance from great restaurants and shopping.
Warm welcome by Front Desk Staff, Fernando, Jose and Vanesa who provided excellent customer service. Nicely appointed and comfortable accommodations with great view in an excellent location.

Posted by on Feb 27, 2017

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Comment from Hotel Management

Mar 1, 2017 by General Management

We appreciate you taking the time to share your feedback. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun

5 out of 5

great hotel on the beach

Pros: nice people, clean hotel, beautiful spot
Cons: food stay open a little later
Location: snorkeling, shopping, touring
nice and comfortable and clean, nice people. perfect spot

Posted by , from california on Oct 16, 2015

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Comment from Hotel Management

Feb 2, 2017 by General Management

We appreciate you taking the time to share your feedback. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Cancun Villas like a complimentary children's club and an outdoor pool. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This eco-friendly resort also offers a children's pool, a spa tub, and a sauna. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 1 building
  • 179 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Cancun Villas offers 179 accommodations with safes and complimentary bottled water. Rooms open to balconies. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 60-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Private balcony
  • Day bed
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

La Palapa - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Restaurante Mexicano - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Bodega - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Bikini Bar - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkeling nearby
  • Scuba diving nearby

Spa Services

URU SPA has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 449 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Villas Fiesta Americana
  • Fiesta Americana Cancun Villas
  • Fiesta Americana Villas
  • Fiesta Americana Villas Cancun
  • Fiesta Americana Villas Hotel
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  • Fiesta Americana Villas Cancun Hotel Cancun
  • Fiesta Americana Hotel Cancun
  • Fiesta Americana Vacation Club Cancun
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  • Fiesta Americana Cancun Villas Cancun
  • Fiesta Americana Cancun Villas Resort Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.