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Omni Cancun Hotel and Villas All Inclusive

4-star property
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 1-855-201-7819
4.0 out of 5
Very good!
See all 55 travelocity Reviews

"I did not liked the food qualiy & variety, however the food was not salty and no excess of sugar on sweets (at least healthy). "Bad coffee served". Ma ... " More

By a verified traveler on Mon 21 Nov 2022

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Hotel Description

4-star beachfront property near Aquaworld

On the beach

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and El Rey Ruins.

All-inclusive

A full-service spa, 9 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a lazy river and a free kid's club, and free supervised childcare is an added bonus.

Deluxe Lagoon View Room 2 Double Beds or 1 King Bed - Non-smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$453* Per night/room Feb 27 - Feb 28

Premier Ocean View Room, 1 King or 2 Double Beds - Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Three Bedroom Villa with Two King Beds and Two Double Beds - Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Executive Suite, 1 King Bed - Non-smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wyndham Grand Cancun All Inclusive Resort & Villas ratings based on 55 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Grand Cancun All Inclusive Resort & Villas

Everyone (17) Couples (14) Family (19)
3 out of 5
I did not liked the food qualiy & variety, however the food was not salty and no excess of sugar on sweets (at least healthy). "Bad coffee served". Majority of employees were very good. Very upset with the misleading check in process trying to sell the time shares. Vey old hotel and will not go back for sure. Entertainment was ok but not excellent like Solaris hotel in Cancun.

Posted by , from KENNER on Nov 21, 2022

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3 out of 5
The pools were nice. The service was terrible, especially Osvaldo who was the host at Davinci on Friday (Oct 14) evening. He was very, very rude and not professional at all. He is obviously not there for the customers.

Posted by on Oct 17, 2022

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Comment from Hotel Management

Oct 22, 2022 by Omni Cancun Hotel and Villas

Dear Yadira V,First and foremost, we would like to thank you for taking the time to write and share your feedback attention .Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Rest assured that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Omni Cancun. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.Adrian IbarraGeneral Manager

5 out of 5
I liked the KuKu bar that had swings on the beach at the bar and a jacuzzi swim up bar in the back. Loved the ease of being able to swim in the ocean and then able to go to the taco or sushi bar without having to change, just put on a cover up. Numerous pools and plenty of beach lounge chairs. Maid services were excellent! They were renovating the rooms near us during the day, so if you went in to take a shower or maybe go shopping downtown, you would encounter workers but since it was only during the day, it wasn't an intrusion. The only other con was that the mini bar is NOT fridge temp. It just keeps drinks from getting hot lol. If you like room temp beer...we compensated by filling the ice bucket and submerging beer as needed as soon as we walked in the room. It worked but would've preferred a mini fridge. Toilet paper was bottom of the barrel cheap but not a deal breaker. All staff were wonderful. I had such a wonderful time! We will definitely be back!!

Posted by on Oct 1, 2022

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Comment from Hotel Management

Oct 1, 2022 by Omni Cancun Hotel and Villas

Dear Derwanna,First and foremost, we would like to thank you for taking the time to write and share your feedback with us. We are very glad to hear from you that we are able to meet your expectations in all areas, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely staff, who goes above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience..Best RegardsAdrian IbarraGeneral Manager

1 out of 5
The majority of the staff treated us like we were a burden to them. The rooms were very noisy as the floors above ours were under construction. They were drilling/banging the walls as early as 9 am. Upon arrival they gave me the wrong room. They gave us a 2 bed instead of the king bed I requested. They did not have a room available until the next day. We attended a meeting where we were offered to buy the Caracol Vacation Membership. We declined to purchase and as result we were literally waved to "get out". The 2 male representatives we talked to at the end made us feel like we were trash for not having the means to afford the membership. The food was HORRIBLE. Not all restaurants were open everyday and you have to make reservations by 10 am. The buffet is not open everyday. The little restaurants around the pools offer kids size snacks so you have to order doble. On many occasions we ordered 2 servings of french-fries and they will bring us only 1. One time we waited to see if it would come but we got tired of waiting as the server never came back to ask us if we were ok. Also, not all alcoholic beverages are included and if you just want to buy one drink of it, you cant. You have to buy the whole bottle. Also, the day we arrived we went to eat to La Pina (The Pineapple) and they gave us microwave heated fries. I almost burned my hand as I was passing the plate to my husband. We also went to have dinner at the DaVinci Restaurant and La Vista, both tasted like frozen food.

Posted by on Sep 13, 2022

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Comment from Hotel Management

Sep 19, 2022 by Omni Cancun Hotel and Villas

Dear Linet,First and foremost, we would like to thank you for taking the time to write and share your feedback attention .Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Rest assured that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Omni Cancun. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.Adrian IbarraGeneral Manager

4 out of 5

Posted by on Aug 26, 2022

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4 out of 5
A fabulous experience! The staff is very friendly and the hotel is beautiful. The one thing that is a potential deal killer for my next trip to Cancun is that the beds are very hard, for two weeks I didn’t sleep well and my overnight guest left in the wee hours because of the uncomfortable bed. I guess back pain is as good a reason as any to get up in the morning. 😉

Posted by on Jun 26, 2022

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Comment from Hotel Management

Jun 27, 2022 by Omni Cancun Hotel and Villas

Dear Cynthia, Thank you for staying at Omni Cancun. We appreciate you taking the time to provide this valuable feedback regarding your recent visit. Please accept my sincere apology for the less than enjoyable experience during your stay. I assure you this is not characteristic of the high level of quality service and hospitality we strive to maintain at Omni Cancun. We are very sorry to hear the inconveniences your bed had. we had pass along your comments to our Housekeeper Manager in order to give the appropriate follow up. Thank you again for your time. We hope to have the opportunity to welcome you back in the future and regain your loyalty if you decide to give us that chance. Sincerely,

5 out of 5

Posted by , from DENVER on May 26, 2022

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5 out of 5
I absolutely love this resort! They have everything you need including entertainment, friendly staff, yummy food options and a beautiful view! I have to say the staff is the best part they go above and beyond! We had two wonderful people take care of us at the pool Angel and Uliseus (not sure of spelling). Bernardo at Pina Coloda was phenomenal everyone remembers you, your orders and had them ready at your table or chairs in minutes! This is by far my favorite resort in Cancun. Downside is people reserve chairs with towels very early in the morning but this time I saw staff coming around and taking them from the chairs if people were not there! So that was a pleasant change! The ocean is beautiful but the waves were a bit to rough for me! Overall a great resort and great people! Just big enough for me while not being too small or too big. I love it!

Posted by on May 1, 2022

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Comment from Hotel Management

May 3, 2022 by CS

Dear Anna M Thank you for choosing Omni Cancun Hotel & Villas as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Cancun. We feel happy to learn the level of service you received from the team members was consistently world class; please be certain our team will be cheered for the outstanding service they are providing every day. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, Siomara Chavez

4 out of 5
I liked the location of the property. It is close to beach. Food and beverage were good. Some staffs were not friendly. The level of service was dependent your amount of tips. There was a water leakage in the bathroom from one of the lights. Overall ok hotel with potential to improve in many areas.

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 3, 2022 by CS

Dear Sangam Thank you for taking the time to share with us your comments regarding your visit. We believe that your feedback and our guests' comments are of extreme importance as these help us to learn about our opportunity areas and address them timely to reduce their negative impact. We hope you come back again and stay with us! Sincerely, Siomara Chavez

5 out of 5
Just went to chill for a few days. It was a very clean resort. I thought the food was very good.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 18, 2022 by CS

Dear Hope We were delighted to read that you have enjoyed all the details we take pride in offering our guests. As our regular practice, we have been happy to share your lovely remarks to our team who constantly work on ensuring that all of our guests only receive the very best in service. We look forward to having you back home in the near future. Best regards, Siomara Chavez

About the Omni Cancun Hotel and Villas All Inclusive

Location Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Wyndham Grand Cancun All Inclusive Resort & Villas is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Wyndham Grand Cancun All Inclusive Resort & Villas you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 4-star Cancun property is smoke free.

  • 1 building
  • 346 guestrooms or units
  • 16 levels
  • 9 dining venues
  • 2 bars on the beach
  • 5 bars or lounges
  • Built in 1988
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Wyndham Grand Cancun All Inclusive Resort & Villas offers 346 accommodations with free minibar items and safes. 50-inch Smart televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • First-run movies
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

La Vista - Overlooking the garden, this theme restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Pina Colada Restaurant - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Onsite venue #3 - This poolside restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Viva Mexico Tacos - This poolside theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.

Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Wyndham Grand Cancun All Inclusive Resort & Villas

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • UnionPay
  • Credit card pre-authorization
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 200 per person (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Grand Cancun All Inclusive Resort Villas
  • Wyndham Grand Cancun All Inclusive Resort & Villas Cancun

You should know

  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.