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Flamingo Cancun Resort

3-star property
Blvd. Kukulcan Km. 11, Cancun, QROO 1-855-201-7819
3.2 out of 5
See all 25 travelocity Reviews

"I liked everything about this property the staff was very helpful and accommodating. The food and room services was excellent. " More

By a verified traveler on Mon 06 Jun 2022

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Hotel Description

3-star beachfront resort near Forum Beach

On the beach

Your stay at this Zona Hotelera resort places you within 2 miles (3 km) of La Isla Shopping Mall and Forum Beach. Cancun Convention Center and Tortuga Beach are also within 3 miles (5 km).

Poolside dining

This smoke-free resort features 4 restaurants, 2 outdoor pools, and a gym. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the a rooftop terrace and perks like free self parking and free WiFi.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$116* Per night/room Oct 10 - Oct 11

Swim-up Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Flamingo Cancun Resort ratings based on 25 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Flamingo Cancun Resort

Everyone (7) Couples (10) Family (8)
1 out of 5
The staff was rude, the property advertises 4 restaurants and 2 bars. They had one cafeteria and1 sort of bar. The room was dirty, there was no hot water, the property was run down and in bad repair. Perhaps it was a resort 10 years ago but not any longer

Posted by on Aug 16, 2022

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5 out of 5
I liked everything about this property the staff was very helpful and accommodating. The food and room services was excellent.

Posted by on Jun 6, 2022

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Comment from Hotel Management

Jun 9, 2022 by Social Media Flamingo

We appreciate your comments. It makes us very happy to know that your stay with us was very pleasant. We look forward to your next visit to Cancun.

4 out of 5
Food was delicious.

Posted by on May 12, 2022

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Comment from Hotel Management

May 16, 2022 by Social Media Flamingo

Thank you for your comments.

1 out of 5
DO NOT RECOMMEND. 1) Our room was filled with black mold on the walls. Informed the front desk and they did not reaccomodate us until the last night. They only put bleach on the walls. When they did this, they spilled bleach on my expensice shoes and only offered me $100 USD because they could not/did not want to submit an insurance claim 2) No hot water AND no water pressure. Went the whole week without hot water. 3) The bed sheets smelled of mildew. Housekeeping came and the lady informed us that they do not clean any of the sheets and everyone rushes through housecleaning to be done faster. This tells me they do not follow what they advertise OR what Travelocity advertises for “covid cleaning protocols” 4) Air conditioning did not work the entire week. 5) Everytime I stepped foot in to our room, I would cough constantly due to the black mold. Had to take nyquil and benadryl every night just to sleep. We were not reaccommodated until the LAST night. For everything listed above, we were given $100 USD (mainly for destroying my shoes) and a “sorry this happened, we hope to see you again soon”. Never will I stay at this resort. Cleaning protocols are fake, laziness at all levels of management, and zero concern for guest safety.

Posted by on Apr 24, 2022

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Comment from Hotel Management

May 3, 2022 by Social Media Flamingo

Thank you for your comments.

3 out of 5
Sink didn’t drain tub rusty pillows smelly

Posted by on Mar 11, 2022

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Comment from Hotel Management

Mar 14, 2022 by Flamingo Cancun

Thanks for your comments, we will continue working to offer a better service.

5 out of 5
Me & my boyfriend loved this hotel, we got the all inclusive package and it was the best thing we did the buffet was amazing even for my picky boyfriend, we ate at the pizza bar and got drinks from the swim up bar, our room was not to small but not to big just enough space I loved how big the balcony was and the bathroom had just enough space for our pictures lol, the beach was just behind us we could see it from our balcony we had an amazing view, location was everything we were only about 20 minutes maybe less from the airport and everything else was just on that same strip we took the local bus to the mall and a cab at night to the party area we really enjoyed ourselves

Posted by , from Hartford on Feb 21, 2022

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Comment from Hotel Management

Apr 6, 2022 by Flamingo Cancun

Thank you for taking the time to write such as detailed opinion, every comment help us to improve our services.

2 out of 5
Toilet leaked on the floor constantly, rooms were clean, bed was comfortable. Buffet was plain, and the same food over and over. Waiters were friendly, spoke very little English. Reservations were hard to get at the restaurant, food portions very small. Bartenders were friendly, and good at their job. Beach was beautiful, the hot tub was dirty and the jets didn't work. Upper bar and pool area was nice, and the food good. The snack food booth area was good. Front desk help was mostly rude, there was a few helpful people. Key cards would stop working every other day and usually a hassle to have them fixed.

Posted by on Jan 25, 2022

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Comment from Hotel Management

Mar 14, 2022 by Flamingo Cancun

Thank you for your comments it help us to improve our services.

1 out of 5

Posted by on Nov 3, 2021

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5 out of 5
Loved the property very beautiful and clean and the beach area just gorgeous. Staff constantly cleaned and took all the necessary precautions due to covid. The food was good and the property is located in the middle of the hotel zone so plenty to do shopping malls, restaurants, excursions, water activities on the beach, clubs and a hospital conveniently next door so you can take your covid test to return to the U.S. This hotel is Mexican owned and it’s a diamond in the rough so to speak because I would have normally picked a five star but this hotel deserves a five star and I’m so glad I chose to stay here.

Posted by on Aug 13, 2021

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5 out of 5
Excelente servicio ! La Limpiesa de los cuartos muy excelente ! Muchas gracias Flamigo hotel definitivamente regresaremos a este hotel!

Posted by on Aug 10, 2021

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About the Flamingo Cancun Resort

Location Blvd. Kukulcan Km. 11, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Flamingo Cancun Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Gratuities

  • Taxes included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Gratuities not included
  • Fitness facilities included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Onsite live performances included
  • Theme parties included
  • Room service not included

Property Features

Some rates at Flamingo Cancun Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Flamingo Cancun Resort, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and a library are also featured at the family-friendly Flamingo Cancun Resort. Free self parking is available. This Art Deco Cancun resort is smoke free.

  • 249 guestrooms or units
  • 6 levels
  • 3 buildings
  • 4 dining venues
  • Built in 1985
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Flamingo Cancun Resort offers 249 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

La Fuente - This poolside restaurant serves breakfast, brunch, lunch, and dinner.

Albatros - This beachfront theme restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Don Roberto´s Bar & Pizza - This theme restaurant is located by the pool and specializes in pizza. Guests can enjoy drinks at the bar. Open daily.

Snack Bar Las Palmas - This family restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Sailing nearby
  • Parasailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Flamingo Cancun Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 70
  • New Year's Eve (31 December) Gala Dinner per child: USD 35 (from 6 to 12 years old)
  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 2.78 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Flamingo
  • Cancun Flamingo Resort
  • Flamingo Cancun
  • Flamingo Cancun Resort
  • Flamingo Resort Cancun
  • Resort Flamingo Cancun
  • Cancun Flamingo Hotel
  • Flamingo Cancun Hotel Cancun
  • Cancun Flamingo Hotel
  • Flamingo Resort Cancun
  • Flamingo Cancun Resort Resort
  • Flamingo Cancun Resort Cancun
  • Flamingo Cancun Resort Resort Cancun
  • Flamingo Cancun Resort with Optional All Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.