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"The food was not what we expected at all .. house keeping was really nice the hotel staff gave my husband and I to many issues starting with telling u ... " More

By a verified traveler on Fri 18 Sep 2020

Hotel Description

3-star beachfront resort near Forum Beach

On the beach

Within a 15-minute walk of this Zona Hotelera resort, you'll find La Isla Shopping Mall and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).

Poolside dining

This smoke-free resort features 4 restaurants, 2 outdoor pools, and a fitness center. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Soaking tubs

The soundproofed guestrooms offer room service and hair dryers. Flat-screen TVs come with satellite channels, and other amenities include deep soaking bathtubs and safes.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$92* Per night/room May 21 - May 22

Swim-up Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Flamingo Cancun Resort ratings based on 19 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Flamingo Cancun Resort

Everyone (11) Couples (4) Family (4)
2 out of 5
The Flamingo property was fairly nice. It was clean and kept clean. Our bathroom had a slow draining sink and I was surprised there were still a few dead ants after housekeeping cleaned the bathroom. We were extremely disappointed with the front desk. Before booking, it says they have a money exchange but they would never exchange US dollars! We even tried for pesos our last day since we were trying to tip the staff here and there. We finally gave up. The bed was comfortable and the shower was decent though the water had a fowl scent. We’ll stay somewhere else if we return.

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 16, 2021 by Flamingo Cancun Resort

We are sorry that you did not enjoy your stay to the fullest; We will try to resolve the reported problem. Thanks for your opinion.

1 out of 5
We had to make reservations for any meal the Albratos a la carte food was terrible, ate there 1 night. We had the all inclusive and the mini fridge was empty, so we would get drinks to fill our mini fridge. Which the hotel was

Posted by on Jan 25, 2021

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Comment from Hotel Management

Feb 3, 2021 by Flamingo Cancun

Lo tenemos presente Carolina Saludos y te esperamos pronto

1 out of 5
I wish i was writing a raving review for Flamingo Cancun resort, however, that won’t be the case. My first time in Cancun for my family and I, naturally we were excited to see the beautiful beaches and enjoy the benefits of an “all inclusive experience”. The check in was lackluster at best and foreshadowed the level of customer service we would be receiving the entire week- the front desk agents had zero personality and expressed zero interest in providing a warm and welcoming first impression. I’ve had better service at McDonald’s. The “all inclusive” drinks are house liquors and modelo on tap is offered. When we inquired about getting some Don Julio blanco (considered top shelf here, we were told that it would be an extra one time fee of about $50 pesos per 1.5 ounces. We asked how we could “upgrade” our wrist bands and we were told that we could not as this was a “members only” perk. The bars on the property also close at 11. So we would get our own beer and alcohol across the street at the Circle K- the security guard was not happy about this and tried to not let us in m because it was “against their policy” even though we were “all inclusive guests”. He was also very rude about it. No people skills. Skip the restaurant Albratos- not only do they make it seem like it’s done exclusive celebrity dining with how hard it was to make reservations, but the food is also

Posted by on Jan 21, 2021

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Comment from Hotel Management

Feb 3, 2021 by Flamingo Cancun

Gracias por compartir tu opinión con nosotros. Vamos a investigarlo para intentar solucionarlo

3 out of 5
The food was not what we expected at all .. house keeping was really nice the hotel staff gave my husband and I to many issues starting with telling us we can’t bring outside food when I saw some one else bring outside food my husband dropped his wrist band and they gave him a nasty attitude about it and it’s terrible constantly being asked for a tip hotel it’s self was beautiful but I will never recommend anyone this hotel and to top it off ants and water bugs is unacceptable and I payed for the swim up junior suite and

Posted by , from New York on Sep 18, 2020

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4 out of 5
There was a musty/mold odor in our room. Noticed every time we entered.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Mar 2, 2020 by Flamingo

Thank you for taking a moment and share your comments, they help us to be better every time. Best regards.

5 out of 5
Wonderful, paradise, excellent services great people.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 25, 2019 by Flamingo

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

4 out of 5
Nice hotel Didn’t like the WiFi Thumbs up to a few of our waitress great service

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by flamingo cancun

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

5 out of 5
We booked this hotel because Melody Maker could not accommodate us for our 3rd night. This hotel blew that one away in service and cleanliness. While small, they had their stuff together and were so sweet to us. The last hotel was a nightmare.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 26, 2019 by Flamingo

Thank you for taking a moment and rating our services, we sorry about your experience and would like to have you again with us and make this time a memorable stay as we usually do. Best regards.

3 out of 5

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 27, 2019 by Flamingo Cancun

Muchas gracias por calificar nuestros servicios, esperamos pronto tenerle de vuelta. Saludos cordiales.

4 out of 5
The resort was clean and the staff was friendly. We enjoyed our stay there.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 23, 2019 by flamingo cancnun

Thank you for taking a moment and share your comments, they help us to be better every time. We are glad to know that your experience was great and hope to see you soon. Best regards.

All-inclusive Details

All-inclusive room rates at Flamingo Cancun Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Gratuities

  • Taxes included
  • Onsite entertainment and activities included
  • Airport transfers not included
  • Minibar beverages - restrictions apply
  • Gratuities not included
  • Fitness facilities included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Onsite live performances included
  • Theme parties included
  • Room service not included

Property Features

Some rates at Flamingo Cancun Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Flamingo Cancun Resort, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Flamingo Cancun Resort. Free self parking is available. This Art Deco Cancun resort is smoke free.

  • 249 guestrooms or units
  • 6 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Montpellier (MPL-Montpellier - Mediterranean)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Flamingo Cancun Resort offers 249 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

La Fuente - This poolside restaurant serves breakfast, brunch, lunch, and dinner.

Albatros - This beachfront theme restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Don Roberto´s Bar & Pizza - This theme restaurant is located by the pool and specializes in pizza. Guests can enjoy drinks at the bar. Open daily.

Snack Bar Las Palmas - This family restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Sailing nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Flamingo Cancun Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 70
  • New Year's Eve (31 December) Gala Dinner per child: USD 35 (from 6 to 12 years old)
  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 2.78 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Flamingo
  • Cancun Flamingo Resort
  • Flamingo Cancun
  • Flamingo Cancun Resort
  • Flamingo Resort Cancun
  • Resort Flamingo Cancun
  • Cancun Flamingo Hotel
  • Flamingo Cancun Hotel Cancun
  • Cancun Flamingo Hotel
  • Flamingo Resort Cancun
  • Flamingo Cancun Resort Resort
  • Flamingo Cancun Resort Cancun
  • Flamingo Cancun Resort Resort Cancun
  • Flamingo Cancun Resort with Optional All Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.