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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
4.5-star beachfront property near Gaviota Azul Beach

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
Terrace/patio
Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing
View from property
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Altitude Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Suite Ocean Front

  • Sleeps 2

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • Sleeps 2

View all photos for Altitude Master Suite

Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

  • Sleeps 2

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)
  • Partial ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(56 reviews)
  • Ocean view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 473 sq ft
  • Sleeps 2

View all photos for Suite Standard with Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Sea View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Standard with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Ocean View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Master with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master with Ocean View

  • 548 sq ft
  • Sleeps 4

View all photos for Altitude Suite Double

Minibar, in-room safe, desk, soundproofing

Altitude Suite Double

  • Sleeps 2

View all photos for Altitude Corner Suite Partial View

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

  • Sleeps 2

Suite Standard with Ocean View

  • 548 sq ft
  • Sleeps 2

View all photos for Room Standard with Street View

Minibar, in-room safe, desk, soundproofing

Room Standard with Street View

  • 473 sq ft
  • Sleeps 4

View all photos for Guestroom

Spa | Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Guestroom

  • Sleeps 3

View all photos for Standard

Spa | Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Standard

  • Sleeps 2

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About the neighborhood

Cancun

Beachside getaway.A stay at this Zona Hotelera property places you steps from Gaviota Azul Beach and a 5-minute walk from Cancun Convention Center. UltraMar Ferry Terminal and Forum By The Sea Mall are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • UltraMar Ferry Terminal - 8 min walk - 0.5 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Mandala - ‬5 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk
  • ‪Habaneros - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

4.5-star beachfront property near Gaviota Azul Beach
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 8 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

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3.7 out of 5, Good, 1,002 reviews
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The price is $300
May 3 - May 4
Total with taxes and fees
Krystal Grand Cancun All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

How close is Altitude at Krystal Grand Cancun - All inclusive to the airport?

Altitude at Krystal Grand Cancun - All inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on Apr 30, 2026 start from $375, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Altitude at Krystal Grand Cancun - All inclusive have an airport shuttle?

Airport shuttle services are not available at Altitude at Krystal Grand Cancun - All inclusive.

How close is Altitude at Krystal Grand Cancun - All inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Altitude at Krystal Grand Cancun - All inclusive offer free breakfast?

Altitude at Krystal Grand Cancun - All inclusive offers free cooked-to-order breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Altitude at Krystal Grand Cancun - All inclusive?

No, there is no casino at this property, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are nearby.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Altitude at Krystal Grand Cancun - All inclusive?

This property offers free valet parking.

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Altitude at Krystal Grand Cancun - All inclusive features 4 outdoor pools and a children's pool.

Does Altitude at Krystal Grand Cancun - All inclusive have a restaurant?

Altitude at Krystal Grand Cancun - All inclusive is home to Risotto, which features Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have a spa?

Pamper yourself with a day at Beach House Spa, where you can enjoy massages, body treatments, and body wraps.

How close is Altitude at Krystal Grand Cancun - All inclusive to downtown Cancun?

Altitude at Krystal Grand Cancun - All inclusive is 3 mi away from Avenida Kukulkan.

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 435 out of 822 reviews
Rating 8 - Good. 168 out of 822 reviews
Rating 6 - Okay. 93 out of 822 reviews
Rating 4 - Poor. 56 out of 822 reviews
Rating 2 - Terrible. 70 out of 822 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Kristi

Stayed 4 nights in Feb 2026

10/10 Excellent

TOSHIO

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2025

4/10 Poor

Ainsley

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are good, the food is iffy.
Stayed 3 nights in Dec 2025

10/10 Excellent

shyama

Liked: Cleanliness, property conditions & facilities
I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
Stayed 7 nights in Dec 2025

6/10 Okay

Joshua

Stayed 4 nights in Dec 2025

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025

8/10 Good

Maria Lourdes

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2025

10/10 Excellent

Irving I

Stayed 4 nights in Nov 2025

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was very friendly. The amenities were great and the food was amazing.
Stayed 3 nights in Nov 2025

2/10 Terrible

Byungwook

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very large ventilation unit behind the hotel, and the noise from it made our stay extremely unpleasant. I asked to change rooms, but I was told that because we booked through Expedia, we would have to pay an additional fee to move to the other side. It was very frustrating that they kept blaming everything on Expedia.
Stayed 4 nights in Nov 2025

4/10 Poor

Yulya

Stayed 7 nights in Nov 2025

8/10 Good

Rebecca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes amazing beach view from my room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Reyna did a great job.
Stayed 6 nights in Nov 2025

10/10 Excellent

Miguel

Stayed 6 nights in Oct 2025

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Darus

Stayed 4 nights in Oct 2025

4/10 Poor

Natalie

Liked: Cleanliness, staff & service
Disliked: Room comfort
The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jan M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cameron, terrace

Stayed 6 nights in Oct 2025

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
Stayed 4 nights in Oct 2025

8/10 Good

Irimia

Stayed 2 nights in Oct 2025

6/10 Okay

Raydel, Hesperia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beach view. The food needs a major overhaul.
Stayed 4 nights in Oct 2025

8/10 Good

Cisilee A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Stayed 5 nights in Sep 2025