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4.3 out of 5

"Staff was attentive and hotel was constantly being cleaned. Would definitely recommend staying at this hotel. " More

By a verified traveler on Wed 12 May 2021

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Hotel Description

4-star all-inclusive property near La Isla Shopping Mall, connected to the convention center

Beachfront retreat

With a stay at this Zona Hotelera property, you'll be well placed to visit Chac Mool Beach and Costa Occidental de Isla Mujeres National Park, both within half a mile (1 km). La Isla Shopping Mall and Forum Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features 5 restaurants, 2 outdoor pools, and a gym. There's fun for all ages with a free kid's club and volleyball, and free supervised childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas.

Villa Deluxe Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa Junior Suite Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa Deluxe Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Swim Up Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Villas Cancun by Grand Park Royal - All Inclusive ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Villas Cancun by Grand Park Royal - All Inclusive

Couples (1) Family (3)
5 out of 5
Staff was attentive and hotel was constantly being cleaned. Would definitely recommend staying at this hotel.

Posted by on May 12, 2021

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Comment from Hotel Management

May 12, 2021 by Gaspar

Thank you very much for sharing tour good comments, we hope you come back soon, have a nice day

5 out of 5
The hotel lay out is perfect in my opinion. It didn't feel cookie cutter at all. Beautiful. We had a swim up room which was amazing! The roof top bar was gorgeous. I tried most of the resturants, they were good. The buffet was average, but so clean and the service was top shelf!

Posted by on Feb 18, 2021

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Comment from Hotel Management

Feb 18, 2021 by Carlos Da Silva

Dear Guest, Please receive our sincere thanks for the review and evaluation you shared with us about your recent stay. It was a pleasure to have had you at Grand Park Royal Cancun. It is very pleasing to read how much you enjoyed our services and facilities. Our mission is to offer and deliver the best experience and it is gratifying to know that we are achieving it. We will be waiting for your return to have the pleasure of serving you once again. We want you to create more memorable experiences with us. Sincerely, Carlos Da Silva General Manager

3 out of 5
So we stayed at the Villas and the room was great and we also had a plunge pool so that was nice. Only thing we didn' t like was the buffet food it really needs to be improved. The food at the buffet was almost all the time same and not a lot of options especially for the kids. The restaurants were nice and the food was good but if you are traveling with kids that are smaller than 44 inches you won't be allowed to go to the 2 restaurants since they don't allow small kids in the restaurant. Would I recomend this property probably only to the people without the kids.

Posted by on Feb 6, 2020

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About the The Villas Cancun by Grand Park Royal - All Inclusive

Location Boulevard Kukulcan KM 10.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • In-room minibar (all beverages included)

Not included

  • Room service

  • Minibar (all beverages included)
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Room service not included
  • All meals included

Property Features

The Villas Cancun by Grand Park Royal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to The Villas Cancun by Grand Park Royal - All Inclusive for summer fun including 2 outdoor swimming pools and a complimentary children's club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Self parking is free. This 4-star Cancun property is smoke free.

  • 33 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Villas Cancun by Grand Park Royal - All Inclusive offers 33 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies or patios. Accommodations offer separate living rooms. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Living room
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Cocay - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.

La Concha - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open select days.

El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Grand Prime Rib House - This steakhouse serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Villas Grand Park Royal All Inclusive All-inclusive property
  • Villas Cancun Grand Park Royal All Inclusive
  • Villas Grand Park Royal All Inclusive
  • Villas Cancun Grand Park Royal All Inclusive Hotel
  • Villas Grand Park Royal All Inclusive Hotel
  • Villas Cancun Grand Park Royal All Inclusive
  • Villas Grand Park Royal All Inclusive
  • Hotel The Villas Cancun by Grand Park Royal - All Inclusive
  • The Villas Cancun by Grand Park Royal - All Inclusive Cancun
  • The Villas Cancun by Grand Park Royal All Inclusive
  • Cancun Park Royal Inclusive
  • The Villas Cancun by Grand Park Royal
  • The Villas Cancun by Grand Park Royal All Inclusive
  • The Villas Cancun by Grand Park Royal - All Inclusive Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.