For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I recently celebrated my birthday here and it was the best vacation I have ever had. The grounds were amazing from the swim up pool to the ocean surr
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At this Zona Hotelera property, you'll be well placed to visit Gaviota Azul Beach and Forum Beach, both within a 5-minute walk. Cancun Convention Center and Chac Mool Beach are also within half a mile (1 km).
All-inclusive
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
LED TVs
The 547 guestrooms feature free minibar items, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.
Hyatt Ziva Cancun - All Inclusive ratings based on 57 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hyatt Ziva Cancun - All Inclusive
Everyone (36)Couples (4)Family (11)
5 out of 5
I recently celebrated my birthday here and it was the best vacation I have ever had. The grounds were amazing from the swim up pool to the ocean surrounding me on both sides. The staff was amazing too. When I arrived I was immediately greeted with a drink and a room upgrade they really rolled out the welcome mat. Every night at 8:30 there was an amazing show and I could go on and on about how wonderful my experience was and give it my highest recommendation. Some noteworthy staff to mention in no particular order: Oliver, and Oscar from Gulf Beach Side, Alejandro and Christian from Dip and Sips. Marcela from the morning buffet. Andrea from the front desk, and of course Carmela from Tres Cerveso bar. Thanks to all for making this vacation so special.
Posted by Carol, from Kent, WA on Mar 30, 2020
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Comment from Hotel Management
Mar 30, 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear Carol,
Thank you for taking the time to write a review of your recent stay and overall for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your birthday celebration.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. Please trust Oliver, Oscar, Alejandro, Christian, Marcela, Andrea and Carmela will be recognized and cheered for the outstanding Service from the Heart they are providing every day.
We genuinely hope to have the pleasure of welcome you again soon to celebrate upcoming special occasions with all of us.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
This is an exceptional all inclusive! Easy check-in, clean rooms and beautiful grounds. The views were perfect. The staff is the absolute best we’ve experienced. Check-in was easy. Food was great! We will return and with our kids next time. We definitely want them to experience this place. I highly recommend this resort!
Posted by a verified traveler on Mar 3, 2020
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Comment from Hotel Management
Mar 5, 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you and your children next time.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
Beautiful property with excellent service! Enjoyed being at the end of hotel zone. Felt more secluded yet still close to activities.
Posted by a verified traveler on Feb 26, 2020
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Comment from Hotel Management
Mar 5, 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Guest Care Team
3 out of 5
Good location, the food was disappointing. Our first meal at tradewinds we were advised by our server to try at steak knife on our dessert and warned not to bite it directly... it was an ice cream sandwich...The Asian restaurant served a Som thom made with ripened papaya served in large chunks. Completely wrong flavor profile and texture. Overall we tried finding a restaurant we would actually pay money for but we did not at the resort. We did enjoy a restaurant outside of the resort. We stayed at the club level, the drinks were ok but same as the outside.. no real difference than general level. Staff was friendly.
We had stayed at other all inclusive with much better dining. Location and beach are beautiful but overall overpriced
Posted by Al, from Ft Lauderdale on Feb 17, 2020
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Comment from Hotel Management
Mar 5, 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear Al,
Thank you for choosing Hyatt Ziva Cancun as host for your vacations and for taking the time to share with us the review of your recent stay.
Your comments are extremely valuable to us; please rest assure our Director of F&B will follow up your highlights regarding this matter
We genuinely hope to have the pleasure of welcome you again soon to showcase our improvements.
Sincerely, with a Service from the Heart.
Guest Care Team
3 out of 5
Just ok.some bellboy not friendly.Stayed for a week, not as good as the comment said. He showed me his face on the first day of stay, which affected my mood.
Posted by a verified traveler on Jan 15, 2020
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Comment from Hotel Management
Feb 5, 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to share with us the review of your recent stay at Hyatt Ziva Cancun; your feedback is extremely valuable to us.
Please rest assure your comments have been shared to our Director of Rooms Division for a closely review and follow up.
We extend our sincere regrets that your perception about our associates attitude ended that way. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again soon to erase this bad lasting taste.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
Would have liked some activities for older adults; bingo, crafts, trivia games, etc.
Posted by Gaby, from Chicago on Dec 9, 2019
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Comment from Hotel Management
Dec 13, 2019
by Hyatt Ziva Cancun
Dear Gaby,,
Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay; your comments are extremely valuable to us.
Please rest assure we have addressed your concerns with our Director of Entertainment as a valuable contribution for improvement.
We genuinely hope to have the pleasure of welcome you again soon to showcase our innovations..
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
Posted by a verified traveler on Nov 28, 2019
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Comment from Hotel Management
Nov 28, 2019
by Hyatt Ziva Cancun
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
5 out of 5
Property, service, staff, room, food, drinks and beach was awsome!!
Towards the weekend though only thing is harder to find seats by the pool as ppl reserve their spot with towels but never use the seats.
Posted by Jen., from Las Vegas on Oct 13, 2019
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Comment from Hotel Management
Oct 15, 2019
by Hyatt Ziva Cancun
Hola Jen,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know our world class service, friendly team members, modern room facilities, excellent food/drink quality and privileged location, have exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Guest Care Team
4 out of 5
My earbuds were stolen and management tried to blame me.
Posted by a verified traveler on Oct 13, 2019
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Comment from Hotel Management
Nov 21, 2019
by Hyatt Ziva Cancun
Dear guest,
We are truly sorry the concept of our services and sincere hospitality has been affected by an unexpected situation regarding the loss of personal items on property.
We have taken the appropriate time to investigate the situation you are describing, nevertheless the hotel is not liable for items or values that are not inside the safety deposit. Should you need any further assistance, please feel free to contact our Director of Loss Prevention.
We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
I really enjoyed my stay at the Hyatt Ziva! They have 8 restaurants on site that don't require reservations (most all inclusive hotels do!) Overall friendly staff, high quality food, and top shelf liquor! I would definitely recommend it to anyone visiting Cancun
Posted by Connie, from Houston, TX on Sep 10, 2019
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Comment from Hotel Management
Sep 12, 2019
by Hyatt Ziva Cancun
Hola Connie,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Customer Service Team
We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Entertainment
Onsite entertainment and activities
Onsite live performances
All available beverages included
Taxes included
24-hour room service
Onsite entertainment and activities included
Buffet and à la carte dining
Gratuities included
Onsite live performances included
All food and beverages included
Property Features
Hyatt Ziva Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Cancun - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a rooftop terrace, and a complimentary children's club are also featured at the luxury Hyatt Ziva Cancun - All Inclusive. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun property.
547 guestrooms or units
8 dining venues
7 bars or lounges
Bar by the pool
Coffee shop
Kid's club (free)
Childcare (surcharge)
Terrace on the roof
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Garden
Beauty salon
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis court
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Property shuttles: Area shuttle
Parking: Free valet parking
Room Amenities
Hyatt Ziva Cancun - All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Stocked minibar (free)
In-room dining (24 hours)
LED television
Cable channels
Espresso maker
Luxury bedding
Shower
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only.
El Mercado - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Breeze Grill - This steakhouse serves breakfast, lunch, and dinner.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Late night fare is available from 24-hour room service.
Nearby Activities
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Basketball on site
Spa Services
Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.
The spa is open daily.
Sauna in spa
Steam room in spa
Number of treatment rooms 19
Manicures and pedicures
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Hotel Names
Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun - All Inclusive Cancun
Hyatt Ziva Cancun - All Inclusive All-inclusive property
Hyatt Ziva Cancun - All Inclusive All-inclusive property Cancun
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Hyatt Ziva Cancun - All Inclusive is home to Moongate, which features Asian cuisine.
This property offers free valet parking.
Hyatt Ziva Cancun - All Inclusive is 14.8 mi (32-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Hyatt Ziva Cancun - All Inclusive features 3 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
This property has a spa, which features body treatments, facials, and massages.
Hyatt Ziva Cancun - All Inclusive does not offer free breakfast.
Check-in is from 3 PM - 3 PM.
Airport shuttle services are not available at Hyatt Ziva Cancun - All Inclusive.
No, there is no casino at this property, but Royal Yak Casino and Sports Book (11-min drive) and Caliente Casino (12-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
